Custom View Issue
When creating a custom view all this crap is in the select criteria dropdown
Time says WET after it, I want it to be GMT
Since upgrading to 7.5, the time on my dates in ServiceDesk say WET 2008 after them. How do I change this to be GMT? It hasn't made a difference to the times but I just don't want it saying WET. Why does it suddenly say this....another 7.5 bug to add to the list perhaps????
Customize reports cover page
Is there a way to customize the cover page for the reports? For some of the reports we are running, which have "no results", the reports are still fairly big. Can we reduce the report size by eliminating the graphic, or replacing it with one of our own?
delete some data from mysql manually
hi after collecting data from servers for a few days,the database becoming too big. could i delete some data from mysql manually? any help appreciate.
moderated
Hi I have a question, Who moderated the forum? You can get it icq
moderated
Hi I have a question, Who moderated the forum? You can get it icq
That means yours nickname
Hi! My name is Jessika!
where can i set technicians for contract notification alert
i want to notify some techies for the contract expiry? where do i set it??
Select which items to transfer to inventory
I am evaluating SDP, looking to replace current software. Is there a way to configure a prompt to allow transfer of PO items to inventory? We only want to track certain items, or items over a certain cost. We have no need to track 300 Cat5 cables for example, but if I order 300, I will end up with 300 line items in inventory which I have to go delete. Is there a way around this? The current software we use prompts each time you receive items, so you can click Do Not Transfer and don't have to go
Open command shell
How open command shell work?
Can not Close Requests
When I try to close a request (with button "close") the request is opened in edit-mode with no comments or error-hints. Chosing "Closed" in the status-field and then save the request does the same. SD Version 7.501
Build 7501: Asset Deletion Issues
Platform: HP ProLiant Blade BL460c G1 Windows Server 2003 R2 Enterprise Edition with SP2 Microsoft SQL Server 2005 SP2 + GDR (9.0.3054) ServiceDesk Build 7501. ServiceDesk Versioning: Base Install: Build 7021. Patch Order: 7022. 7500. 7501. Database Type Microsoft SQL 2005 DB. Issue #1: Assets Being Deleted A new asset is added to the database via "new scan" & utilizing the DNS name with domain credentials. This asset is automatically assigned to a user (regardless if they were the last logged on
Feature Request
Export and import groups.. esp: export feature
Wrong details in Customer Portal redirects incorrectly
Hi Support, When a Contact logs into the Customer Portal and gets their username or password wrong the redirection page takes them to the SupportRep login and not the Customer Portal login page. This has been tested in 7012. Regards, Andy
Announcements not displayed correctly
Hi Support, I've added an announcement for all my contacts to see and I've found that it doesn't display Carriage Returns or formatting on the Home Page. To reproduce this, create a new Announcement with the following text: Line 1 Line 2 Line 3 Line 4 Line 5 When you view the Announcment from the Home page it looks like: Line 1Line 2Line 3Line 4Line 5 Any thoughts appreciated, Andy
Managing Software Licenses that are Concurrent
It would be nice to be able to add Software Licenses that are licensed as concurrent licenses. For example, I have a software package that is licensed to 5 concurrent users. I would like to add it to SD+ so that it shows up, but doesn't register 5 licenses since more than 5 systems can have the software installed. I would like to however keep track of how many licenses we have.
Hotfix failure
I have build 7007 running at present i tried to install 7012 patch but it failed si i tried 7008 patch but that failed as well. error as on cmd window: INFO: Problem during installation of patch java.lang.IllegalStateException: Cannot get transaction for rollback at org.objectweb.jotm.current.rollback(current.java:298) at com.adventnet.updatemgr.util.confutils.applydatamodelchanges(confutils.java:635) at com.adventnet.updatemgr.util.confutils.invoke(confutils.java:884) at com.adventnet.updatemgr.conf.conffilesupdator.install(conffilesupdator.java:65)
Upgrade to 7.5 without database backup
We had this issue last time when we upgraded to Version 7.0. When we start the upgrade to V7.5 we are forced to take a database backup. However our Database (for some reason) is about 300+gb. Is there a way to upgrade to V7.5 without doing a database backup? Our Database Admin has already taken a snapshot/backup of the database we do not need to have it taken again and stored on the local hard drive.
SD 7.5 Resolved Request Issue
We have a problem when technicians are resolving requests that occurs when we follow the process below: Technician views request and selects the resolution tab Technician enters resolution and changes the status to resolved Technician choose save The technician then gets a screen that says "Request does not fall under your permitted scope. So you are not authorized to view the same" We did not have this problem under v7.0 Any ideas?
View Solution/Assign contact to role
I can't figure out how to allow a contact to view solutions added to SupportCenter plus (build 7012). From what I've read it appears that a contact would need to be added to the SDGuest role but I cannot find where to assign contacts to roles. If this is NOT what you need to do to allow a contact to view solutions when they login, please tell me how to accomplish this.
request closed but opened after one month
if i have request that has been resolved and closed, and the requester opens it after a month or more. then the request shows overdue!! how can i avoid it? is ther a way not to allow the requester to open a request that was closed a month back??? or is there any work around for this
Assign Contact to Role/View Solution
I can't figure out how to allow a contact to view solutions added to SupportCenter plus (build 7012). From what I've read it appears that a contact would need to be added to the SDGuest role but I cannot find where to assign contacts to roles. If this is NOT what you need to do to allow a contact to view solutions when they login, please tell me how to accomplish this.
Help - Why can't i import event log files
Hi - been playing with this software. I wanted to use it to analyze some old logs. When i go to import the EVT file - it looks like its doing something (for several minutes) and at the end of the import there is never anything there. Am i missing something here????
Migration from local accounting records of technicians
Hello. We use system SD + more year. As in early versions there was no possibility to make technicians, using accounting records Active Direcory, whether we created accounting records for technicians in system SD +. There is a possibility of migration from local accounting records of technicians, on their accounting records Active Direcory? But that the history and that reports have remained also all the rest was not lost.
Difference between Account & Contact
Hi, I am new to the world of SupportCenter. I don't know the difference in the business logic between the account and the contact. Regards, King0
Login problem: Blank screen
Hello, I have version 4.2 build 4200. After i upgraded my license, i cant login. After i login i get a blank screen. Any suggestions on this issue ? Thanks, Andrey.
Custome Report
Custome report. searching any AD attribute like employee ID that I am adding as a custome attribute when i create users. Ehsan Bozorgi
Information bureau
This commercial project of a search site has been created for fast information search, documents and files on the basis of own search systems, information technologies and search programs; selection, processing and ordering of results of search in the form of inquiries, reports and explanatory notes on the basis of the multilevel and multifactorial analysis of an information field with its subsequent interpretation.
Do newly discovered machines get added to the WOL jobs?
If I schedule a job on a subnet and then the next day discover 5 more machines on the network, do they get added to the job automatically? If not is there a setting that can enable this?
Rogue Detection - Rediscovered MAC
HI, I would like to know what happends after I mark a MAC as Rogue, would I get an alert, or an email if the device is reconnected to de network ? For example, a non-authorized laptop is connected to the network and by the time I notice and track to know if it is an authorized laptop or not, it is gone. Then I mark it as Rogue. Next time it is connected to the network, will I get an email alert ? or not because it has already been discovered ? Thank you.
Historical reporting
Is there a way to run a historical report outside of the archive range?
Rename Hosts
I understand Eventlog Analyzer determines the host name based on DNS. Is it possible to change it to a more friendly name? Thanks.
SDP 7.5 Noone can login
I sent a support file off to support@servicedesk.com but haven't heard anything yet. We were using v7.0 build 7022 with AD pass-through and no problems. Upgraded to v7.5 and what we run into is that noone can login the heldesk any more. Anyone experience this or have ideas?
New to Netflow
Hi All, I am new to NetFlow; ManageEngine Operations Manager and NetFlow Analyzer where chosen in our project for Performance and Capacity management. I have download the Enterprise Edition software from the link provided, but the concern here is should i install both Central Server and Collector on the same machine or install on different machines. We are provided with only one machine with requirements as 140 GB HDD, 8 GB RAM, 2 CPUs. Please advise, as how to proceed further in monitoring 600+
Cannot login as local administrator from IE
Installed the 7.5 patch, and am now stuck with it since I can't find a download site for previous builds (This is not cool). I can log in with local authentication as the administrator from Firefox, but not from IE. I've tried several different machines for this already and it's still an issue, even after a password change. I don't understand what the issue is.
Pass through Authentication
Everytime I enable it, the site wont display. I have heard that they are having some issues with it but wanted to find out if anyone has any details.
ServiceDesk Reporting
We have had a problem where RAM has been getting stolen from our computers. How can create a report that can be scheduled weekly to show me computers where the amount of RAM has changed?
NFA Beginner
Hi, I have installed a Free Edition of NetFlow Anlayzer and would like to analysis the traffic and bandwidth monitoring for at least one interface before we get the new licenses. Can some one guide me what's the next step in order to achieve my target? What changes or steps should be done at router or switch level (with an example), so that the NFA can collect data and represent in reports and dashboard view. Any help is appreciated. Thanks in advance. Kris
Connection to RPC server in the workstation failed for Linux
I tried to scan linux machine using scan type network mode, Network 192.168.0.1-192.168.0.255, login name root and password ......(hidden). But all of my linux machines (centos and ubuntu) giving the same results saying "Connection to RPC server in the workstation failed". What is the problem? If somebody know, please let me know how to solve this problem, because i find nobody talk about this such problem as well as AdventNet Team Support. Yana Indonesia
Problem on custom views
Hi SD, If we created a view with filter option is 'Date', SD+ will generate extra options for us and the view is not function. Kindly refer to attachment. Many thx. regards, Wingo
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