[DEX] How to make a workflow for install a specify software
I have a workflow in the DEX module with a sensor that checks whether my EDR (SentinelOne) is installed on the endpoint. Based on the sensor result (true/false), I would like to deploy the EDR automatically. My goal is to perform the EDR deployment in
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
How to set "log source" for a device?
Hi Team, In my Solaris servers, I want to report on "unsuccessful user logons", but I can only add devices, so my question is, where and what path/file should I set as my data-gathering source? Kind regards Mo
Contract Expiration Notifications - Templates
We’re starting to use the Contracts module in ServiceDesk Plus Cloud (SDPC) to improve centralized visibility of our agreements. One of its most valuable features is the built-in expiration notifications, which help us stay ahead of renewals. However,
Add button to the login screen
I am trying to add a "Remote Assist" button to my login page. It seemed pretty strait forward, writing the HTML and CSS into the "Customize Login Page" It showed in the preview and worked from the preview when I clicked it. But when I would save and publish,
Update error 4002
Hello, I am getting error 4002 Request Life Cycles in draft. I have checked , but cant find any. Is there a query to find out wich one it should be, or a query to delete drafts?
Can I do a lookup in a field?
Hi Is it possible to do a SQL DB lookup of a value? For example - one of my technicians needs to put it an image ID from another system. What she would like is in the Service Desk template to already display a list of all the image ID numbers, stored
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
How to create a new device group in NCM
it just doenst work... i get an error all the time. therefore i can't create a CLI configlet.. The input specified for the ComponentSelection parameter does not match the required pattern. Die für den Parameter ComponentSelection angegebene Eingabe stimmt
How to create a desktop Shortcut to" Manage Engine Desktop Central "Send request to helpdesk"
Can anyone tell me how to create a desktop shortcut so the end user can just double click on it and it opens the Mail interface to send a service request? Currently its only available in the taskbar and some users never look there.
How to exclude drives from patch scan
Hi, Is it possible to exclude drives from the patch scan activity, e.g. via a registry key (I did not find a management option)? I'm reviewing EPC (latest version) for a client and one observation is that the agent is unstable on larger Windows storage
CVE-2025-66516 impact review for ADManager Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
Enabling Self-Service Login for all users
Morning, I am just wondering if there is a way to enable self-service login for all users that are requestors in ServiceDesk plus, i would like this to be done automatically for all current and future requestors. Currently we are manually having to go
PostGres out of date
So, the Endpoint Central Vulnerability scanner is complaining about PostGres database components being multiple versions out of date. Could we get a update in the next patch or is there a way to manually update this? I should mention that I am on version
Problem with Firmware Ugprade NCM to Aruba CX
Hi there, first of all. I'm new ;) Greetings. So i have a problem with NCM and upgrading firmware to a Aruba CX6000 Series Switch. i tried all possible ways. tftp, sftp ans scp. The script in NCM: $device.execute("no page") $device.execute("copy tftp://IP
[Live Webinar] Improve Detection Accuracy with Intelligent Log Parsing
Hi, Raw log data only becomes valuable when it can be structured, searched, and analyzed with accuracy. In modern environments, teams are flooded with logs from cloud platforms, applications, and infrastructure, yet most of that data remains difficult
[Live Webinar] Secure Privileged Access in Hybrid AD and Cloud Environments
Hi, Privileged access is evolving rapidly. With AI driven automation, cloud based roles, and increasingly complex administrator privileges, many organizations are facing security gaps that are difficult to detect until a breach occurs. To help security
How to make EPC synchronize with AD accurately?
I'm having a problem where Endpoint Central is not synchronizing with AD accurately. Specifically, I have several OUs, where EPC is showing multiple computer objects with the same name or computer objects that don't exist in that OU at all. If I look
Downgrading Admin Role (API Key Warning) and Remote Office Scope Stickiness
Hi, I have two specific questions regarding Endpoint Central configuration. I would appreciate your guidance on the following scenarios: 1. We have a user account currently assigned the "Administrator" role. We need to downgrade this user to a role with
Report to show how many emails each technician has sent today
Hi, Could you please help us with putting together a SQL query report to how many emails each technician has sent today? Build 15150, MSSQL
Unable to set Service Request Template with API?
I have an incoming e-mail that I want to handle, right now we have a custom trigger that waits for the e-mail and runs a powershell script to change values, it's been working fine for several years. Now I'm (for the first time) trying to apply a Service
Field and Form Rules - Consultation
How many rules can be created for 1 template? Are there any restrictions on 1 template according to the rules?
retrieval of passwords with certain special characters doesn't work, again.
I had this problem a long time ago, probably version 6, where if a password contains <> characters, it would be displayed correctly in the GUI, but would be truncated during retrie val through the GUI. It seems that 13220 (and still in 13221) has brought
Server unreachable! Verify if FQDN is added in server certificate.【无法访问服务器！请验证服务器证书中是否添加了FQDN。】
在华为平板上安装应用程序的提示： 无法访问服务器！请验证 FQDN 是否已添加到服务器证书中。 Prompt for installing apps on Huawei tablet: “Server unreachable! Verify if FQDN is added in server certificate.” 提示：这台平板我是全部恢复出厂设置后，重新扫码加入的。远程重启和策略正常，就是不能“分发应用”！ Note: I restored the factory settings of
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Error - License file upload has failed. Ensure that the license file has not been edited and reupload the license.
Need help to fix the subject issue please guide step by step to get clean old keys
About the missing computer names.
I have many computer that names with more than 15 characters.It should look like 'XXXX8SACNTRL01', but it looks like 'XXXX8SACNTRL0'. So last character looks missing.It's have same os.I looked hostnamectl, hostnamectl -a, dns server etc.Our machine naming
M365 Security Plus build 4811 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4811. Enhancements Apache Tomcat has been updated in M365 Security Plus to version 9.0.112. Zulu JRE has been updated in M365 Security Plus to version 8.90.0.19,
M365 Manager Plus build 4811 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4811. Enhancements M365 Manager Plus now lets you prevent user creation failures caused by duplicate identifiers by using another naming format or appending characters
Company Logo
Under Organization Details, I am trying to replace the Acme Helpdesk Image with our own company logo, but every time I try to upload, it gives me the error: You are trying to upload A Non Image format. Kindly Recheck! (BMP Images are not allowed.) I have converted the file to a GIF and have resized to 120 x 40, but still giving same message. Any ideas???? Thanks
Lic Migration issue we need your immediate support
we have issue in the New Lic activation we need your immediate support
Time Zone mismatch error
Hi One of my techs is getting this error. Is there something I can turn off to stop this?
Auto Assign Technician when they reply
Is there a way to auto assign the technician when they reply to a request that is not assigned? or force them to pickup before they reply?
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Recorded Session Visibility
From last few weeks, I noticed every remote session getting record automatically. How to re-view or download those session videos?
Error upgrading 15.200 to 15.220
Hi, Team, I've been upgrading SDP from version 14.990 to version 15.200 in a test environment. After reaching 15.200, when I try to install 15.220, in the pre-install test, I got the following error: This stops the installation process. What can I do
Can the NCM be used to to check things? e.g. to address Cisco FN - 72511
Hi All, Can the NCM be used to check things and flag if it does not meet minimum reequipments? For instance, SSH RSA key size is at least 2048? Field Notice: FN - 72511 - RSA Keys Less Than 2048 Bits Are Not Supported for SSH in Cisco IOS XE Release 17.11.1
Per port Cisco ISE compliance checks?
I'm having issues with writing "Advanced Custom Criteria" that works to run compliance checks on each port of a Cisco switch. Basically, I would like to write the criteria to check if an interface has all the correct ISE configuration on each port unless
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