The ManageEngine User Conference is coming to Istanbul!
Hi there, We’re headed to the city where continents connect for two unforgettable days of learning, networking, and IT innovation. Dates: Apr 28 and 29, 2026 Venue: Wyndham Grand Istanbul Levent Esentepe Here’s what you can expect: 1. AI & IT strategy
Endpoint Agent live status issue
Following the recent vulnerability reclassification processed through the Endpoint Central server, we’ve identified an issue where SysAdmin is displaying incorrect live‑status information for endpoint agents. In several cases, the console reports an agent
Uninstall Metro Apps
Hi all, out of community search there where no results to how to uninstall metro apps with Desktop Central. Within Inventory / Software I am able to uninstall various kinds of Software. For msi even those I did not create a package within DC. I know there
Logic in Notification Template?
Hello, I was hoping that this is possible but can't find much documentation on it. What I am trying to do is when a request comes into the system, I want to customize the notification template based on the request template used. For example, for a new
You have reached the maximum forward limit for this request
On our HR instance has experienced this issue with a couple of requests. Is this an option that can be increased.
2025: A feature retrospective
2025 has been an extraordinary year for Analytics Plus! Building on last year’s momentum, we expanded the platform into an autonomous decision intelligence platform designed to transform how IT teams analyze, act, and make decisions. Here’s a yearly roundup
Moving from iiNet Webmail to Gmail for Better Email Efficiency
Migrate from iiNet Webmail to Gmail to improve email accessibility, collaboration, and overall productivity. iiNet Webmail provides basic email functionality, but Gmail offers a more advanced and feature-rich environment with seamless integration across
Streamlining Education Management with Classe365 and QuickBooks Integration
Integrate Classe365 with QuickBooks to connect student management processes with accounting operations in educational institutions. Classe365 helps schools, colleges, and training centers manage admissions, student data, attendance, and course administration,
[SOLVED] How to add the value of Additional Field in the Subject?
On form submit, how we can achieve that after the requester added a Request, the Subject will be updated into a format like below New Employee Onboarding: [Company Name] | [Display Name] Both [Company Name] and [Display Name] are Additional fields as
UEMS Agent compatibility between Patch Manager Plus and Remote Access Plus
Hello, We are currently using ManageEngine Patch Manager Plus 11.5.2600 and our endpoints already have the UEMS Agent installed. We are planning to deploy ManageEngine Remote Access Plus and would like to clarify the following: Can the existing UEMS Agent
Mobile App & FIDO2
Hi, Is there any plans to support the use of FIDO2 keys via the mobile app? We're just about to roll out around 600 Yubikeys to staff but it leaves the app unuable if that's the only MFA method we're planning to support. Thanks
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Details of Description box must be the values of the Custom Fields in the Service Template Form
Hello, We want to utilize the Service Template form, we customize it, and our goal is to have the values reflected in the Description box, like a summary of what was filled out in the form. When we created a custom fields, as follows FIrst Name = txt_first_name
Alert users when assets are due to expire
Hi, Is there a way either through notifications or workflows to notify users when assets assigned to them are due to expire. I'm aware this can be done to notify technicians, can something similar be done through custom functions? Thanks!
tree care
Proper tree care is essential for keeping our environment healthy and communities safe. I found that using tree inventory software made it much easier to track, manage, and maintain all the trees in our care. It really highlighted how technology can help
User activity level logging/auditing in opmanager
there is no User activity level logging/auditing available in opmanager which is a big security hole. if somebody made changes you can't investigate who that kulprit was. and the weired thing you can not delegate admins according to infrastructure view mean admin will be admin for all devices like servers, routers, firewall etc.
SDP On Demand: Help Card Display
Seeing how the Help Card is currently setup in SDP Cloud, can we make it appear already in the right pane when the request form is loaded and make it available to requesters when they create a request, not just for technicians; exactly the same how it
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
incident template deletion not synced in the Extension development environment
Hi all, I deleted a template named "v1_riskevent_case_template" in my extension development workspace. (Like I shown in the background of the image below) However, when I tried to published privately, it said "Mark as Deleted Components cannot be published"
Software Deployment 'Check File / Folder' Action
Hi, building various configurations and software deployments and hoping there is a way to reduce some of the load of our devices. Basically I believe that the check file / folder exists action is done after the software / package is downloaded. This seems
Upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Sync Tasks to Office 365 Calendar Tasks in ServiceDesk
Trigger Python Script From Request Workflow
Hi, I have a python script that I need to run at a specific point in the workflow logic, I know that I can trigger Deluge Scripts as a part of the logic, but I don't know if I can do everything the python script does with Deluge, is there any way I can
Mandatory fields in AD Manager
How can I define mandatory fields in AD Manager user creation templates? There is already "First Name" defined as mandatory, how can I define a field as mandatory myself?
Access Denied
We have one Endpoint Central user who occasionally gets an "Access Denied" message on the page while in Endpoint Central. She could be performing a search or clicking on one of the tabs at the top. If she refreshes the screen the page will load or if
Since latest Endpoint Central update enrolling ipads on mdm with apple configurator fails
Since latest Endpoint Central update enrolling iPad on mdm with apple configurator fails
Webex Patches fail
Trying to patch Webex. The following patch should be applied (older patches showing the same error): Patch ID: 356717, Patch Description: WebEx (46.3.0.34324), Patch Name: Webex_46.3.0.34324.msi Error: “Another version of this product is already installed.
Feature Request: Add “Revoke Sign-In Sessions” Option for Azure AD Users
Hi Team, We would like to request the addition of a “Revoke Sign-In Sessions” option for Azure AD users within ADManager Plus. This would allow administrators to immediately terminate active sessions for selected users, similar to the existing option
Email command shortcuts
Hi, Is there a way to add aliases or shortcuts for the email commands? Eg. Is it possible to have the command: @@OPERATION=AddRequest@@ have an alias of: @@NEW@@
Technician as SDadmin cannot see the admin menu
Hello, We would like to have your help with this issue please, in fact, we have a new technician who joined Servicedesk Plus, the problem is that we have already assigned a role to the SDadmin technician but the technician does not see the admin menu.
Endpoint Central (on-prem): Active directory description not retrieved nor updated
Greetings, Active directory computer description is not updating on Endpoint central, but updates correctly on SDP. Both solutions are running with AD service accounts and sync schedules/configurations are run with accounts with permissions to read from
MS SQL Database availability
Hi team, We have a particular issue related to the DBs availability. Notice that there is a gap in the availability only from DBs in AppManager: Since the AMDB DB that is the one from Applications Manager is experiencing some ups/downs we want to identify
Data achieving not achieving some tickets in a closed status
Hi, We have recently turned on data achieving in our instances, however some of our completed tickets are not being archived. Example of a ticket that has not archived. example of a ticket that has archived.
Patch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Patch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Patch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Reboot after 30+ days uptime
Hi ALL We have many laptops with uptime 30+ days (some devices have 100+ days) How i can (via DC) show notification to logged user about reboot needed. If user postpone this action more 3 times - run force reboot )
Enable ability to add custom URLs for SSO bypass
I currently have a ticket open to add custom URLs to the ADSelfService database for users to bypass Azure SSO. Allowing the creation of these within the platform would be much easier and time saving
Restrict Users | Based off Group Membership and/or AD Attributes*
Under License Management. Would like to be able to filter users based off Group Membership and/or AD attributes* for scheduled restrict/enabled These attributes filters could also be used under other areas.
Update photo in Office 365
Hello Support. With which MangeEngine application could I update user photos directly in Office 365? We currently have ADManager Plus v7011 connected with Active Directory OnPremise. From ADManager the update of photos on Active Directory OnPremise works, but we also want to update the photos of users directly on Office 365 Regards. Rafael Vega.
Unable to split conversation replies to a new ticket when the reply is from a technician
Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDesk
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