Changing Backend Database from MySQL to SQL Server 2005
Need some urgent help with migrating the MySQL database to a SQL Server 2005 environment. Below are the steps that I have followed so far. - Created an ODBC connection to the MYSQL database - Used SQL Servers DTS tool to migrate the database from MySQL to SQL Server 2005 - Upgraded the Service Desk service packs to bring the application up to the most current version 7018. - executed the changedbserver.bat file in the following directory C:\AdventNet\ME\ServiceDesk\bin to point the service desk application
Restore Error
I am trying to do a restore on my server but get this error : FYI [SEVERE]: Please don't kill this utility until the operation is completed requestScheme is https stopping DB Server >>>>> false Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/commons/lo gging/LogFactory at org.apache.commons.httpclient.HttpClient.<clinit>(HttpClient.java:65) at com.adventnet.servicedesk.server.utils.SDClientUtil.isServerAlreadyRu nning(SDClientUtil.java:164) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
How to create new request form?
How to create new request form? .. I didnot find drag-and-drop field feature like I saw in ServiceDesk plus software.. please help thanks & regards
service requests versus incidents
Is SD able to separate service requests and incidents? Service request do not necessarily need to have the same priority ratings as incidents and are not time sensitive. Any way to distinguish between the two? Thanks
What sort of SQL maintenance is needed?
Hi Guys, I've noticed we've had ServiceDesk installed for just on a year, and we've never done any sort of SQL maintenance plan on the database. Can anyone tell me if there is a best practise guide for running maintenance on the ServiceDesk MSSQL database? Things like re-indexing etc. Has anyone set up a maintenance plan for their SD database? If so how'd you go? Cross fingers for me people, I'm upgrading from 7018 to 7504 tonight. Hopefully things go smoothly! Cheers!
Migration of request contacts to support reps
The new functionality in version 7 allows us to set the contact of a request to a support rep. This is great and negates the need for us to duplicate each support rep as a contact in the system - something we've been doing for the last six months. Unfortunately as we've been doing this for a while we have over 1000 requests which now need to be migrated from the duplicate contact we created back to the support rep. There doesn't appear to be any way through the interface to bulk edit the contact
Windows Process CPU Usage
Dear Appmanager support, Could you tell us if it is possible to monitor the cpu usage of a certain windows process? I know it's possible in the non-windows enviromnent, but this would be very handy if we can put this also in our Win2000-2003 infrastructure. Thanks in advance & kind regards, Bitz
requestor autofill
We have Sevice Desk Plus 7603. We would like to autofill request initiator's filed under technicians. As for now every technician has to manualy type his name in this field when he creates a request to somebody else. how to achieve this?
Technicians can´t delete their self-created reports
Hi all, if my technicians create a user defined report, they are not able to delete the templates again. If the repport is tagged as private, not even i as admin can delete them, because i don´t even see them. Only workaround is to remove the "private" tag, then i can delete the report template. - how can i allow the technicians to delete their own templates? - how can i see all templates, even the private ones? Thanks for your ideas, Uli
EventLog does not start
Hi, I'd installed the "ManageEngine_EventLogAnalyzer.bin" on a new server runing Fedora 11 (2.6.29.4-167.fc11.i686.PAE). Following the guide, i must start the service with the "run.sh" script in the bin of the installation folder, but it doesn't start up and get the (popular?) error "Unclean shutdown of previous run.": [root@LOGANALIZER bin]# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/LogAnalyzer/EventLog
scaning IP Printer
Hi , when i try to scan IP printer on network, with default snmp community, it gets failed, "Connection to RPC server in the workstation failed" i have HP printer LaserJet 2600 i can scan it from linux snmp command , #snmpwalk -v 1 -c public 172.18.12.27 SNMPv2-MIB::sysDescr.0 = STRING: HP ETHERNET MULTI-ENVIRONMENT SNMPv2-MIB::sysName.0 = STRING: IT_Workshop ... ... . . . . any idea to solve this
How to backup OpManager 8050?
How to backup OpManager 8050?
SupportReps need option to also be Contacts
In a large, enterprise IT organization, you will have multiple IT departments create support requests for each other. You will have the Server Management group request of Network Admin static IP addresses, DHCP settings, VLAN changes for servers, etc. You will have the PC Admin group requesting to the Windows Domain Admins changes to computer accounts. In any sizable IT organization, you will have SupportReps needing to submit tickets, as themselves or on behalf of their respective departments, to
VPN usage reports - no username
Hi We monitor cisco PIX firewalls with the firewall analyzer product. We were using PPTP VPN's to connect but since we disabled PPTP and only permitted Cisco VPN client connections, all user data and usage reports for VPN users doesn't exist. Does the firewall analyzer support records for Cisco VPN client connections or does it only monitor PPTP type VPNs? Thanks
Email fetching errors
We are getting the following error in System Logs: Info in email fetching Server started at : Fri Feb 05 07:00:41 CST 2010. Current time is : Fri Feb 05 07:41:19 CST 2010, which is less than 1 hour from server start time. Hence not checking mail checker for this time. --- SDP time is 1 hour behind the server time. I found the following solutions thread: http://forums.manageengine.com/topic/info-in-email-fetching However the links provided in http://203.199.211.69/sd/AddSolution.sd?solID=63601 are
Customer Portal
We use servicedesk.core.gb.com as the url for all service reps and customers both internall and externally. servicedesk.core.gb.com is redirected to http://www.core.gb.com:8080/sd/SolutionsHome.sd however when emails are issued with this url http://servicedesk.core.gb.com/WorkOrder.do?woMode=viewWO&woID=415 our redirect converts it to http://servicedesk.core.gb.com/sd/solutionshome.sd/WorkOrder.do?woMode=viewWO&woID=415 which returns a 404 error. Can this issue be resolved?
Color-coded Requests
Request listings are listed by default font color, and you can distinguish their status by adjusting the filters. However it would be useful if at a glance you can see all requests color-coded based on their status aside from status being displayed in
Cannot add users
I cannot add users. When I try I get the following error: Error in Adding User : UserName/PassWord is Wrong - Error Code : 8007052e
The Requests tab when looking at an asset - how does it populate?
How do you get to make use of the Requests tab when viewing an asset? I see the "Problem details" and "change details" that look like they would be very useful. It looks like I'd have the ability to see all of the problems associated to one printer, etc. Is this all SLA stuff ? Do I need to setup some kind of dummy SLA to somehow use these features?
Auto Uninstall
Hi, Is there a feature within ServiceDesk Plus (Enterprise) to automatically uninstall prohibited software? If not, is this something that can be added in? I know this feature is available in Desktop Central, but it seems silly to monitor your software installations whihin two different applications. Thanks Sharlene
Cosumable Purchases
Dear Gurus We in our IT department purchase several consumable items (which is not through purchase Orders). The items like toners, hard disks, motherboards, memory etc all these items we purchase using our assigned petty cash from accounts department. These items are on cash Purchases. In the end of the month we sent he statements with the invoices to accounts department to charge these to respective departments and we reimburse the money from the accounts for other purchases. How can we do this
Asset Relationships-Business Service
I cannot find where to add more options for Business Service in Asset Relationships. All I see are the default entries: Corporate Website Email Internet Access Intranet Payroll VOIP or Telephone I cannot find how to add more services. I am using SD Plus 7504
jboss version 4.2.3 monitoring
what are the configurations changes needed in Jboss 4.2.3 GA so that it can be monitored using application manager?
SQL to create Script Monitor type and instance
Hi, Would it be possible that someone provides the series of SQL statements required to create a Custom Monitor type, and then an instance of the just created type ? Thanks in advance
installation problem under ubuntu with mysql
Kind Sirs, we are currently installing a trial version (we have the licence which will be installed soon after), under ubuntu. The application installer run smoothly (we used a console installation, not graphical), but when we try to launch the Applications Manager 9 (last version downloaded today) we receive the following error message: root@ubuntu:/opt/ME/AppManager9# ./startApplicationsManager.sh ########################################################################## Note:It is recommended
Generating an alert
Is it possible to generate an alert from an incoming email to a predefined mailbox ...?
Migrate from 32 to x32_64 arch... Opmanger.
Hill to all! I have a new x86_64 server,my old server with Opmanager is 32 bit. How i can migrate to Opmanager 64 from 32bit ???
Service Desk Plus Training
Hello, Does anyone know where i can go to get online training for this? Thanks
Service Down notifications
We often get false alarms for service down. Alerts for device down can be modified to only alert after 3 bad responses. It would be extremely helpful to have this same functionality available for service monitors. Has anyone found a way (supported or not) to accomplish this?
Chat and your Roadmap
Hi. I don't see any updates in your Roadmap since August of 2008. Is chat available now?
Server restart based on a exceded threshold
Hi, I'm monitoring our servers using OP-Manager - latest build. One of the monitors is getting the temperature of the CPU or ambiental temperature. Apart the Email and SMS notification I would like that the server is being shutdown when this alarm is triggered. Do you have a best practice in this direction? Thanks and Regards, Razvan Despa
Need clarification on Approval functionality in the Change module
Can you please clarify how the approval process works in the Change module? When more than one CAB member is added for approval, shouldn't they both get a notification email? What if there is only one CAB member added and that person approves the change. THEN, a second CAB member is added. Will the newly added CAB member receive a notification email stating that they have a change to approve? If there is more than one CAB member added for approval on a change, do they both have to approve the change
ServiceDesk Plus Blackberry Mobile Client HTTP 504 Error
Hi, When trying to connect to SD via my Blackberry 8520 using the BB browser, I receive a HTTP 504 (Gateway Timeout) error. My colleague has an iPhone and this works fine for him. After looking around the forum, I've tried to go to http://server:port/mc from Firefox/IE on a desktop and this works fine. Can anyone help please? Regards, Phil Rich
Upgrade pack for 58000?
A question to the oputils team: Is there a chance that we'll see an upgrade pack for the new version soon? Somehow I feel a little neglected, seeing that that new version is out quite a few days, and we, the long-time users, have to wait. Regards GWeiss
Blackberry Curve 8520 and OpManager build 8050
Hi, I have OpManager build 8050. I tried to connect to it using the Blackberry web browser but, after some time, it says "connection timed out". I am using the LAN IP address of the server and I am connected to the LAN using the WiFi. Does anybody have the same issue? How I can fix it? Thanks, Roberto D.
AppManager bug? error in application with snmp?
Hi, I have a situation with a Solaris system running snmp. The snmpd daemon was stopped like 15 days ago but for some reason AppManager was aware of it but did not tell or report anything wrong in the application. Better yet, it keeps telling that that server was up and running but there was no data from it. This is the only msg that gives when I poll manually from website: SNMP Agent is not running in the System . Kindly start the SNMP Agent for Monitoring. And so, I still have like an old
Holiday Reports
Hi, Do you have any up to date query reports for holidays. Specifically looking for a report showing dates booked for each technician, but any other holiday reports would be welcome. ServiceDesk 7.6.0 Build 7602 Thanks Mark.
Description Field for Server functionality/info in plan?
Hi! We have many many servers to monitor and it would be very nice to have an free editable description field under "Monitor Information" from a server, to have an better overview. Similar like the description field in the monitoring groups. Is it in your plan to add this field in next time? It would be bring sympathy points and i would be very glad about this ;-) Low priority, just a "it would be very nice" feature... :) Kind regards, Alexander
How to import netflow data
Hello, I am testing netflow analyzer. I am allowed this test server to access on-line router. So I try to import netflow data. Is there anyone can teach me where to import the netflow raw data? Regards, Hans
Mac Address
Hello, I am trying Netflow analyzer at my office. I use microsoft DHCP to serve client IP address. I need to create report every each host, the problem is this analyzer show report in IP address and when I try to resolve DNS and the hostname result is not valid (means it is not correct host). is there any way to create report base on Mac Address ? or may be there is a way to resolve the IP with the correct hostname ? Thanks, Yoso
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