Customising requestor forms
I'm currently evaluating the Enterprise version ServiceDesk Plus. One of the reasons I opted to evaluate it was because of the ease of creating custom forms. I have found 2 issues I cannot resolve. Adding a check box to the technician's form. The only boxes I can find to add are a text, numeric or date field. No checkbox. I can't seem to add any controls to a requestor form. I'm probabl;y missing something, but can't see what. (I should add that I'm evaluating 5 others. SDP is top of the list
Problem with Probes
last week we have installed the OPmanager Distributed editton, (build 7501), we are going to monitor aproximatly 1000 devices that are located in more remote locations. The Database from the Central server is on MSSQL 2005, and the database from the Probe is on mysql. The Problems that we are facing at the moment are these: the Graphical interface(CPU Utilization, Disk Utilization,etc…) in the snapshot view from the Probe location, is not appearing in the snapshot view of the Central Server. I have
Notify assigned technician when assignment as been changed to another tech.
Can this be done. We are having issues when the 1st assigned tech responds to the initial email notification, only to find that the request has been reassigned. In some cases this lack of change notification has caused duplication of effort by both the original and reassigned tech. Please advise.
Interface VLAN information
Hi, I'm evaluating OPManager and I would like to know about what vlan each interface belongs. Is there any way to know vlan information about switch interfaces? Thanks
upgrade from 7022 to 75(09)
hi i have finally decided to upgrade my 7022 installation (works great now after all the teething problems i had with the upgrade from version 6 to 7) yesterday i made a snapshot of my VM (so am able to go back to before upgrade) i run the updatemanager.bat file and it comes up and i point it to the 7022 to 7.5 upgrade file from the adventnet website (which i have downloaded) the update starts and it tells me it is going to make a backup and i can see that the backup folder is being populated with
mySQL to MS SQL
How can I move the database to run on our MS-SQL server instead of using the included mySQL server?
How can I get the reports showing additional fields information of interfaces?
I know how to create a report that show additional fields information of devices. But I want to get a report that can show additional fields information of interfaces. How can I get the reports like this: Device Name | interface | Contact Name(or other Additional Fields) Cisco6509-1 G0/1 aaa Cisco6509-1 G0/2 bbb Cisco6509-2 G0/1 ccc
Firewall Analyzer Top URL display only IP address?
Hi There, I am new to this Firewall Analyzer build 5000, can you tell me why , in the Top URLs page, it only display the destination IP address (61.135.177.74:/.....) and not the FQD URL address? Example: 61.135.177.74:/20091124/9444da1e-3e6b-4b08-bde7-b04d1fb70e9fV.flv Thank you for your time.
How to add my domain controller
I cannot add my domain controller servicedesk plus
Receive notifications automatically of software installed on machines
In SD+ is there a way to configure an email notification when a software is installed on a computer? Thanks J
AD Manager Plus - Free AD Tools
When running certain tools within AD Manager Plus, they will not run because they need Framework v2.0 or above. Both Version 2 and Version 3.5 are installed on my PC.....Any ideas.
Report to show the username that last logged onto a computer
I need to generate a report that not only shows all AD computers, but the AD user account that most recently logged onto that computer.
Helpdesk Role
We would like to assign the role of updating users contact, group membership & organization information to a fairly non-technical user. The creation of the role is pretty easy. - User Modification - General Attributes - Address/Organization Attributes + Contact Attributes + Group Attibutes. But when the tech logs in rather than selecting a user to modify from a list of all users, they have to select the attribute to modify and then search for the user to apply the modification against. This
[MSSQL Monitoring] - Logins per Seconds
Hi, I set up MSSQL monitoring a few months ago and all (Well, not all, but many...) monitors went red, after looking at some, like database file space, I decided to wait until I have some time to set convenient threshold, since most of our databases were bigger than the defaults threshold, i thought that all the threshold had to be set according to our environement, and I didnt have time to look into it. Now I am at this time to set those threshold and I came to a strange monitor value...
Default Request
We've just noticed that the Vendor field in the default request form is defaulting to one of our vendors. When I try to change this in the default request in Admin, it keeps reverting back to the vendor. I am logged in as Administrator when trying to make the change
Bi-weekly report from the monthly data
Using the custom reports is there a way to automatically run a report for the previous two weeks using the scheduler? I don't mind that it is using the data smoothed out for the month but I want to avoid having to go in every two weeks to manually generate the report. I guess what this would look like is a "custom" report that is automated to just run every 14 days on the previous 14 days data.
Personalized Signature
When I add a personalized signature in SD+, my signature is applied to the very bottom of every conversation thread. Why isn't the signature applied to the top of each thread, with the cursor placed just above that... like any normal email application? Thanks- Marc
Chang PO To PR
Is it possible to change the Purchase Oder title to Purchase Requisition? My accounting department would rather it said PR.
Text in time entries is not searchable
We originally posted about this when we first purchased the software over a year ago. I thought it might be worth giving it yet another try. Currently the search feature for requests only seems to search the main fields and description of requests. It does not include the time entry fields. Considering this is where the bulk of information is entered it would be great if this text got included in the searches as well.
Unassinged requests and updates from users.
Hello, When a new request is submitted to SDP I have a list of users who get notified. At that time generally the ticket is assigned and any updates are sent to the specifically assigned technician. If the ticket gets an update before it is assigned no notification is sent to anybody. Can un-assigned tickets that receive updates from users send the update to a list of users the same way new tickets generate a automatic e-mail? I know the icon turns red but as a manager with a blackberry I would like
Can Account Manger see solutions in SCP?????
As title!
Using Templates from email notification
How can I ensure a specific template is used when issues are logged from a particular email address
how to create a testing sever for the upgrade testing
how to create a testing sever for the upgrade testing? Thanks Hassan
Other Asset Reports
I want to be able to report on my other assets besides workstations and servers. For example, I have 15 switches with Serial Numbers, warranty information, IP information and location that I'd like to report on or at least export.
Make software reports more useful
Currently software reports are less than useful because they generate large amounts of duplicate information, such as listing the publisher for a piece of software which has 500 entries. At the same time, useful unique information such as which workstation is this software on and who owns the asset, are not available. I propose that information which allows the identification of location and owner be made available to software reports.
Catci SMNP vs Manage Engine Netflow – Approx 8 to 10% difference data readings.
Hi guys is there any way to tweak the total amount of inbound + out bound data Manage Engine Netflow displays for a IP group over "x" amount of time. When I compare netflow results with catci, netflow is under reading slightly. Whilst I believe the netflow figure might be actually correct, is there to manually adjust up (or down) the value displayed within manage engine netflow. Ie add 10% to all the values show / stored within manage engine netflow so I can have both our netflow system and catci
Additinal search capabilities: Notes, Conversations, and Boolean operators
Add ability to search Conversations and Notes. Add Boolean operators (AND and OR) to Search capabilities. As a helpdesk system, I need to be able to search any field in the database simply, not through an SQL query. When I search for "Excel", I want any request that has "Excel" in the title, description, notes, conversation, or resolution. I also want it case-insensitive, so that it finds "excel" and "EXCEL" and "ExcEL". I want the option of searching for multiple keywords, such as "Excel"
Search in request notes
Service Desk currently does not search through request notes or the time spent description fields.. This is very important for us as we need to find requests by using this method. regards - glen
search function for solutions
hello we are evaluating the SD tool for our heldpdesk. so far we would say it is a great tool! but we have also a smal (hope so) problem. we have now entered some solutions but we can't find all of them with the search function. If we browse the solutionsDB we can find them but they do not show up with the search engine! we tried with keywords and just som words out from the text. can someone help us - maybe, had someone expirieced the same problem?
Search the Resolution area
Is there any way to search on the Resolution? If yes, how? If not, we need to get our Solutions database up and running. Our old helpdesk software did not have a solution area, which means we have no solutions. Can solutions be imported from a file (like requests)? If yes, please advise what I need to do along with the import file layout. Thanks, Joel
Add list of pre-approved changes
Hi I'm new to ServiceDesk Plus and am trying to set up a list of pre-approved changes in the system for people to pick from... Will I have to set these up as Request Templates and have people log service requests then pick one or is there another way? Many thanks Steph..
How to install 2 Services Desk Plus Application in to one server?
Hi, Currently I want to separate SDP in to 2 systems with difference data and structure. I tried to install another SDP in same server that currently running, but it always ask for uninstall the currently running. Do you have any solution for this issue? Regards, SOPHAL
sort database names
Hi, I'm using opmanager to monitor a MSSQL machine and when adding databases thy're sorted on last added.. is there a way to sort the databases inside an instance alphabetically on their names ? See attached picture. KR, Ronald
FA: Login Credentials via Radius?
Hey ME, i am searching for the option to authenticate gui users via Radius similiar to DeviceExpert which allows this option. Regards, Roble
default target for software installation
Hi Is there any way to choose a different default target for software installation? Right now the radio button defaults to "Domain" but I'd like to set it to "computer" to prevent accidental deployment to unnecessary machines. Thanks
urgent.
I have this problem from TUESDAY haven't any log for windos machine. In dashboard I have my servers but Error, Warnig Failaur equal = 0. Only operation that I do is actived the archived files Help!!
Disable reports
How I can disable some Reports ... I have create some Business view, and schedule reports about availability of devices on this view. Just for test ... But, now i can't disable it. Every day at this time, a have received an e-mail ... regards, z
Parameter reports
Hi, is there any way i can produce a report with a parameter query. I have produced this report from the time spent module and would like to let the user select a time period i.e. date from - to SELECT ti.FIRST_NAME "Assigned Technician",wo.WORKORDERID "Request ID",qd.QUEUENAME "Group",ti.FIRST_NAME "Assigned Technician",cd.CATEGORYNAME "Category",scd.NAME "Sub Category",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",pd.PRIORITYNAME "Priority",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.RESPONDEDTIME)
Duplicated workstation/server entries appear in unassigned licenses
Have added software MS Exchange and the number of licenses we have purchased. However, there are duplication entries for workstations/servers in unlicensed installations. This is causing us to look as if we are out of compliance. Any ideas?
requester notification via e-mail only when mode e-mail
How I can send e-mail notification only requester that create request via e-mail and don't send email notification to other requester (telephone and other)
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