search function for solutions
hello
we are evaluating the SD tool for our heldpdesk. so far we would say it is a great tool!
but we have also a smal (hope so) problem. we have now entered some solutions but we can't find all of them with the search function. If we browse the solutionsDB we can find them but they do not show up with the search engine! we tried with keywords and just som words out from the text.
can someone help us - maybe, had someone expirieced the same problem?
we are evaluating the SD tool for our heldpdesk. so far we would say it is a great tool!
but we have also a smal (hope so) problem. we have now entered some solutions but we can't find all of them with the search function. If we browse the solutionsDB we can find them but they do not show up with the search engine! we tried with keywords and just som words out from the text.
can someone help us - maybe, had someone expirieced the same problem?