Add ability to search Conversations and Notes.  Add Boolean operators (AND and OR) to Search capabilities.

 

As a helpdesk system, I need to be able to search any field in the database simply, not through an SQL query.  When I search for "Excel", I want any request that has "Excel" in the title, description, notes, conversation, or resolution.  I also want it case-insensitive, so that it finds "excel" and "EXCEL" and "ExcEL".  I want the option of searching for multiple keywords, such as "Excel" AND "Formula".  I want the option of being able to search for "Excel" OR "Spreadsheet". 

 

I know I can do a custom view, but this is far too cumbersome.  I want a search that's more like what we're used to in other systems.