Hello,

When a new request is submitted to SDP I have a list of users who get notified.

At that time generally the ticket is assigned and any updates are sent to the specifically assigned technician.

If the ticket gets an update before it is assigned no notification is sent to anybody.

Can un-assigned tickets that receive updates from users send the update to a list of users the same way new tickets generate a automatic e-mail?

I know the icon turns red but as a manager with a blackberry I would like to know if tickets are getting updates when unassigned.

Please give this some thought.

J.