Business Rules - an explanation please
With the new multi layered and cascading Business Rules we are finding that what was working fine no longer works in the same way. We thought that after some support from the SD+ team that we understood what was now happening but it doesn't appear to be so. We use Business Rules (at the moment) only for filtering incoming emails and we had about 15 Business Rules that worked like a conveyor belt, i.e. each time an email found a match/fit within a rule it was handled accordingly and nothing further
Linking Opmanager with SDP
I am trying to link Opmanager with SDP, and keep getting the error "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high". SDP is setup to use AD usernames, and I have followed all the guides as to setting this up. I have Netflow residing on the same server as SDP on a different port and it connect fine.
Enhanced information about pending replies on requests
Can you look at enhancing the requests page so we can see the number of replies that are on a ticket since the last outbound communication. So 1 green, 1 red, 1 Green , 2 red would result in a (2) next to the red evelope on the request list screen. Also with that the AGE of the reply against the last outbound. Guess date and time is easiest to show here ( as anything else becomes subjective for everyone - minutes , hrs, days etc some would find minutes important , others a few days don't matter )
Closing Notifications for Groups
How I can send notifications to all members of a group when closing a ticket?. I'm testing the 7507 version. Actually this notifications are only for requesters. Regards, Pablo.
Problem with performace monitors with opmanager update 8050
I update my opmanager to the last versions ( 8050 and 8051 ), but now i can't see the historical data of the performance monitors of any device. The opmanager show me the text "No data available" (" No hay datos disponibles " in spanish version ). We execute repairdb.bat but i can't resolve the problem Thanks!
Purchase Orders = Assets
When completing a Purchase Order you can receive items when they arrive. Is there a way to NOT allow the system to enter those items into Inventory/Assets? We are starting to really fill up our Assets with junk that we have no intention of tracking. I know I can go in after receiving the items and just delete them but I would rather have the option to just not have them go into Assets at all. Is this possible???
Computer Inventory
I am at Build number 70100. I recently noticed that in Computers By Inventory, next to "Server" the number is 2, which is incorrect. When I click on the "2" it lists all 7 of my true Windows 2003/2008 servers. Is this a known issue? Thanks - jsbac
Add a user to logon to admanager plus
How do I add a user
Problems with upgrade from 7514 to 7600
Problems with upgrade from 7514 to 7600, after completion of the backup procedure of the tool updatemanager abort the installation, following in the notes on the error log.
Seveity of Alarms and Dashboard
Hello! Here some ideas: 1. We would like to see option for sending some kind of Alarms to different people. For example, when interface is overutilized alarm should be send to John, when errors or discards are over threshold alarm would be send to Bob and so on. 2. Also it would be nice to change severity of some kinds of events for certain devices. 3. We like to use CCTV Dashboard, and we would like to see Applet where Alarms will be sorted by severity. Something like Recent Alarms, but sorted other
Support center plus - Reports date stamp
Trying to configure the report date stamps to display dd/mm/yyyy, but cannot change from mm/dd/yyyy I have tried "report settings" and this does not take hold when I select update. The same with "replacing empty value as" I have searched the forums and noticed the last comment was in 2006 and this was on the roadmap.
Group Devices
Hello, We have 200 servers for different purposes and using OpManager 8050 Servers are grouped in about 20 different groups. I now want to compare the CPU/Memory/Disk usage of the servers in one group so that load can be distributed on them equally. Regards, Shankar
Server autoimport alerting-profil OpManger
Hi how can I in Opmanger 8 for each server that is added automatically add an existing alarm profile? Thank you Benni
active directory
Hi, My opmanager installation reports a lot of authentication error on our active directory and after examining the errors it sessms an opmanager monitor is causing them. How can I find our what monitor is causing this as there are no errors in opmanager checkers. KR, Ronald
Downtime tracking with ServiceDeskPlus? Did anyone try this yet?
We are brainstorming about wether we could use SDP+ to track down time of applications, servers etc. Anyone tried this yet, and if yes, how? Thank you. Jerry Klein
Auto Discovery
Hello, I cannot find the option for autodiscovery in OpManager V7. Is there a config file I have to edit to enable this option? Thank you Ramzi
Understanding Sites
Hi! I want to understand using of Sites in SD. I'm working in organisation, that have some sattelites. So, most requests are coming from Head organisation (I'll name it A), and some from sattelites. So I created Site for our sattelite. Do I need to do the same for the A? For example in Configuration => Departments I can see Departments for "Default Settings" (Head) and for sattelite. Does this correct? Do I need to creat standalone Site for Head office? Or may be there is a faq for my quiestions?
how to get conversation by user and/or by host
Hi! I need to know how to create an report that give me the conversations by user and by IP. My goal is to see what my VPN users are doing. But I am also interested in firewall traffic from internal IP's. Thanks
unknow users in VPN
Hi. I in my VPN report I have all the users users identified. I also can see per user the IP from VPN pool Address that was Assigned to them. Although not in VPN Report. For example I have IP 10.1.1.1 Assigned to userA and IP 10.1.1.2 to UserB But when I see the conversations (traffic) sometimes the traffic coming from 10.1.1.1 does not appea as userA but as user unknow. Also the same thing for 10.1.1.2, some times apppear as user unknow. How can I correct this? ps: All the traffic from internal
Monitoring Exchange store dismount
Hello, is there any way OpManager can monitor if an Exchange information store gets dismounted? We had this happen the other day because of the Exchange 2003 Standard IS size limitation. The service, etc. was up but the store got dismounted. We never got an alert from Opmanager about it.
Downtime Schedules cannot start in the past
If I create a Downtime Schedule that starts in the past, it will never take effect even if the ending date is in the future.. Here's an example: 1) I need to suppress alerts immediately and the time is currently 12:16 PM. 2) I create a Downtime Schedule for 12:15 PM to 18:00 PM. 3) I click the Update button to return the list of Schedules 4) The "Next Scheduled at" column says that it's Finished even though it should be in effect up through 18:00. The only way to get around this is to select 12:30
Mapping requesters to specific request templates
Is there any way of mapping requesters to a specific request templates in ServiceDesk Plus so they automatically get that specific template when they log in with their credentials? Thanks in advance.
OpManager 6.5 MS SQL into 20GB DATA
Dear support. I have install OpManager 6.5 with MS SQL 2005 in my LAB. How could I shrink the MS SQL 2005 database from 20 GB (MDB file) and still can keep all my config, Topology ? If I change config from MS SQL into mySQL, Reconfig my MS SQL, change it back to MS SQL, is that going to fix the problem for my MS SQL (20 GB MDB file) ? Thanks. warren
Integate Netflow with Opmanager
Opmanager 8.0 didn't appear NetFlow Icon
Monitoring Exchange Server
Hi, Recently I downloaded a trial version of OpManager 8.5. It automatically associated it self to active directory but Exchange server is discovered as 2003 server and i am unable to get the Exchange Monitoring Snapshot.What am i supposed to do?
Technician can't see requests created
Hi, i'm new in this soft, to day, a technician tell me: I can't see a request created for attend my computer ! In our config, a technician only can see the requests assigned to him, but how can I do for he can see the requests created on his name as requester ? Thanks for help...
Adding software license asset error.
hi there, I've just tried entering a new software asset by clicking on 'Actions, Add software license' from within a scanned software asset. After entering all the details, I get this: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Cannot find bean vendorList in scope request org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
Upgrade SDP
Dear All, please i need your help with urgent thing... i install the beta 7.6.0 build 7591 on my production so now i want to download the release 7.6.0 build 7603 i try it but i can't restore the data if i have new installation when i try to uprade it can't please how i can upgrade from this build to that build need your help need manageengine support help i am sure there is a way to do this upgrade... Thanks Alaa
Password Admins to manage users?!
Hi, Just wondering if there are any plans to allow Password Adminstrators the ability to create and manage User Groups within PMP? We manually import basic user information from an LDAP server and cannot import any groups. Therefore there is no structure (departmental, etc) within the product. Would also save me the time of having Password Admins request that I (System Admin) continually create and modify Groups on their behalf when staff leave or join teams. Grateful if someone could tell whether
OpManager is binding to all the IP of the server on port 80. I want it to bind only to one port. How to do it?
OpManager is binding to all the IP of the server on port 80. I want it to bind only to one port. How to do it? Created a support ticket (talked to Mike, he told would get back in 30 mins) but no response yet, it's day 3 today.
Unable to change contact in a open request
Hi, We have allot of emails sent via account managers to our supportcentre email, this automatically creates a ticket based on the account managers email, the problem is we need to reassign the ticket to the company and user that the actual problem is related too. When you edit a request (as a admin) you can't change the contact, you can change the account but after a update it doesn't save the info. This is on version 7007 can anyone shed some light on a solution to this? Thanks
Report Request - All Activity in a day
Hello - Hoping someone can help. Has a query been created, or could one be created to track all activity in all tickets in service desk for the current day? This is a report I have to run at the end of each day - this should include everything, ie new tickets being open, ticket assignments, notes being added, tickets being resolved/closed/assigned, etc. Thanks in advance.
help me understand history of a call terms
I am running the latest SDP build. When I view history of a call I see: Status changed from Open to on hold Time of stop timer changed from N/A to Feb 23, 2010 11:25 AM ISAFTEROVERDUE changed from None to waiting on user to do something What does "ISAFTEROVERDUE" mean? The ticket is not overdue at this point (ticket just created and SLA has not been applied yet to set the due date). When I change status from Open to "On hold" I do not get the "ISAFTEROVERDUE" entry in the history, only when I use
Delay in response for forum posts
Dear Customers, We had some issues in getting your posts delivered to us. Due to that we were not able to reply to your issues/questions immediately. We apologize for the inconvenience! -- Thanks & Regards, Bala ManageEngine® EventLog Analyzer Toll Free: +1 888 720 9500 Check out our Forums and Blogs ZOHO Corp
Issue with 'Jump to' feature
I have OpManager installed; however, I don't see anywhere to configure the 'Jump to' link to connect... The link for OpManager points back to SDPlus:port Thoughts?
Windows and Network Scan
I appreciate this topic has come up again and again, but I havent found the answer yet. I have run a number of Windows scans which picks up may 50% of the workstations/laptops and servers in the environment. The other ones we get DCOM errors or a cant connect error. If i run the network scan, it picks up lots more machines, but the erros remain. For example it cannot pick up my machine. Firewall is disabled via GPO, and i have run both the vbs scripts supplied in raised admin rights, but still nothing.
ManageEngine DeviceExpert Build 5450 Released
Hi, We are glad to announce the release of DeviceExpert build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
Customising Change control template
Hi, I'm just wondering if there is a way to or any plans to allow Administrators to customise the Change Control Template as you can with the Request Template ? Kind regards, Damian
Leased Asset Dates disappear when asset returned to In Store
Hi, we've just started expanding the use of the asset management function and the lease dates are key for our business. We're using Version 7.5.0 build 7504 and I've noticed that the leasing dates disappears when returning it to In Store. This was raised in Oct-2007 (topic: Leased Assets - How to keep record of lease) with the response that it was being added to the next release. Just wondering if this issue has been fixed? I've searched through enhancements and fix documentation of subsequent
email notifications in CMR, history
Gents, I would like to see the following things in the future releases: 1. Approval History in Change Requests (CMR) No way to know, what were submitted. 2. A lot of things are not added to history in Requests/Problems/CMR: I mean email notifications to user, submitted recommendations for approval, approval history, etc Any changes must be added to history It should be easy fixed 3. !!! Very important Email notification to Requestor, when technician is closed a task in CMR Requestor doesn't know,
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