ports....
opmanager is using which prot, i mean to say that its using 9996 port right!! TCP or UDP to allow in my firewall??
What is the definition of these severity levels in OpManager
Hi All, Re: OpManager I have look through the documentation and cannot see this anywhere but what is the definition associated to each of the alarm severity levels? The levels I know about are .... Critical - ? Trouble - A threshold or limit has been exceeded which could indicate an issue. Information purposes only at this stage unless a manual review deems it appropriate to action [This is my definition]. Attention - ? Service Down – The service being monitored is offline and cannot be accessed.
Problem in opening ManageEngine OpManager Console
Hi All, Problem Reported è I’m not able to open the Opmanager Console after I closed the Opmanager Console Tab. è On opening the Opmanager Console it’s prompting me to enter the license key even though I’m using the Evaluation version. Evaluation version was used for only 3 days. (Evaluation Period – 30 Days) Server Configurations è OS – Windows XP with SP2 è Browser Used – IE 8.0 è OpManager Edition – Professional è OpManager Build Version – 8050 Steps Performed to Solve the Problem è Restored
new interface
Hi all New to Op Manager so forgive any stupidity How can I add a new interface to a device template? I have been able to create a custom monitor from an imported MIB file, but I want to show it as an interface along with the other interfaces that are discovered for the device. Thanks
no data available
After adding a new monitor for Websphere Application Server we get basic information like Health and Availability, but no furthe details like "JVM memory usage" or "Thread pool details". The level for PMI Monitoring on the WAS is set to "All" but in Application Manasger we get the message "There is no data available for Thread Pool Details" etc. What could be the reason? Thanks!
Problem after upgrading to version 9 - URL monitoring
1)I upgrade AppManager from 8.5 to 9 and the backup script for the database forces a shutdown to mysql !! 2) I want to monitor a URL of an internal Web Site which has integrated authentication with AD When I recorded the scenario I was asked for userid& password and if I provide valid username the recording proceeds but after the installation the monitor is always down. Any ideas? Thanks
Issue with changing Scanned Software types
SDP+ 7603 To reproduce the issue: 1. Open Assets --> Scanned Software 2. Check the checkbox on 1 or more entries 3. Change the “Move To:” dropdown box to the desired Type 4. Click the “Move” button Once complete, repeat the process again on 1 or more entries. When you click the “Move” button for the second time, the selected entries are not changed. NOTE: In addition, after this action is performed, most “Filter” dropdown boxes for any list in SD+ (e.g. Requests, Purchases) fail to work.
Adding custom WMI monitor does not work
Hovering over the WMI perfomance counter shows me the current raw value from the exchange server, however when I add the monitor and try to test it, I get The Monitor did not respond to the test request. The specific monitor in question is the PhysicalDisk.AvgDisksecPerRead (any instance). Is this due to the fact that it is a 2008 server. Has anyone gotten this working? Thanks. Rob
Forward and back buttons not in v7600?
A technician on my team pointed out the foward and backward arrow buttons are no longer present in v7600 when viewing a request. He noted the buttons used to be located in right hand corner of the request which allowed him to page through his requests as opposed to viewing a request and then clicking the request tab to go back to the request list. Would you consider reimplementing these buttons? Thanks.
Asset scans do not always report correct software versions.
All scanned systems are Windows XP, SP3 with permissions controlled by group policy. The versions are listed correctly in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. How can I troubleshoot this problem? Thanks SDP Version 7.5.0 Build 7512
import Active directory from Windows Server 2003 to servicesdesk in linux
i cant import all the users in Active Directory in w2003 to ServiceDesk in linux.... i will appreciate for the tips will be come
Submit request closed
I have noticed that in all the builds if you 'Submit the request to be approved' that you have to specify each time to whom the email goes, and even if they approve the resolution, you still have to close it. We would like the ability to have the 'To:' field (when submitting for approval) auto populate with a specific email address, and then that person (most likely a supervisor) if he or she feels that that request and resolution was handled correctly can approve it which closed the ticket. Thanks!
Sort Issue on the Configuration Difference Dialog
When viewing conigurations side by side with the "Configuration Difference with any devices" when you select device to compare to it would be nice if this list could be ordered in the same manner as the inventory screen. Check the attachment for a visual example. Thanks, Joe
Return Purchased Items in the PO system
Once an item has been marked received, how do you mark it as returned and remove it from inventory. For examle, one our guys ordered an monitor, recieved the monitor in the PO system, but then found out he ordered the wrong monitor and has to return it. He has also added it to the Asset module. So how do we mark this item as returned? Thanks
Problem when scanning x64 workstation
Ciao, when we try to scan Vista x64 workstations or Windows 2003 x64 Servers, all the software installed under c\program files are correctly scanned, but all the programs under c:\program files (x64) are not recognized. Any idea hot to resolve the problem? We use ServiceDesk Plus 7.0.0 7021 version. Thanks
service desk "jump to" Opmanager
Since we moved Opmanager to another server, the "jump to" function from sd+ to Opmanager is broken. Where do we enter the new ip address for the Opmanager so that SD+ can locate it?
Device notification profile time window monitoring
Hello, I have a problem with Opmanager 8 build 8050. When I try to make a new Notification Profile Rule in a device (Add Profile > Select a Notification Profile > Define Criteria > Apply this profile during the below mentioned time window), I define From 18:00 To: 8:00 all days, but this rule does't work. Alerts are not send by mail ! I think that the problem is because the window exceeds 23:59.If this is true, how can I do otherwise? Downtime Scheduler is not ideal for me because between 8:00 to
Work log
Hi All, Would it be possible to get additional radio button or similar funktion that in work log lines? Reason for this is that we have two different flat rates for service. Which is meaning that if techican will go to site/reguester cost will be example xx eur and if technican using remote access to fix problem cost will be x eur. We would want to see how much is used to whick service. These would be groupped in reports. Or is this possible to make self?
Send SMS on escalation
Hi What we would like is, depending on the priority of an incident, send an escalation SMS to the Service Manager. I can only find an option to send an email. Is it possible at all to send an SMS on escalation and/or potential SLA breaches ? kr, Peter
blue result screen when replying to email
ever since we upgraded to 7602 we get the following screen with a blue banner at the top with the word result in it when we reply to emails in a case. this only happens sometimes. closing the browser and reluanching will fix it temporarily. upgrading to 7603 did not fix the problem. see attached screenshot.
Templates (or ability to add/change fields) in solutions
As we've used the service desk system over time, our solutions database is all over the place as far as formatting, etc. It would be nice to have a template or something that's in place to give a guideline of how to format the solutions for consistency. Such as Summary Symptoms Causes Corrective actions Versions affected Other Information / Links If we could just have the ability to format the default "contents" space with this information, or the ability to add individual fields,
Installing the Firefox setup.exe -ms with a computer-based installation
Hello there, just trying out your DC Version 7 software before buying it. I have a problem with installing Firefox Version 3.6 using a computer-based installation. My client agent is working fie as I have tested remote desktop, windows updates.. etc.... I keep on getting the access denied failed message after trying this installation. I used a domain admin account like this DOMAIN\Accountname Is this OK Any ideas? Regards, Chris
Reporting on re-assigned/escalated tickets
Is there a way to do a report on a re-assigned and escaleted ticket? I think this would be a handy feature - considering that most requests can be potentially be worked on by one tech for the majority of the time and then would have to re-assign it or escalate it. The original tech should have some metrics measured on his/her input on that ticket.
Upgrading from 7000 to 7600 , failed
in process of upgrading to 7600 from 7000 , patch failed on ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm , error in update manager ..... lib\AdventNetDeploymentSystem.jar server\default\lib\AuthenticationFramework.jar server\default\lib\AdventNetPersistence.jar server\default\lib\AdventNetDeploymentManager.jar lib\AdventNetUpdateManagerInstaller.jar_new lib\SDeskWmi.dll lib\ADAuth.dll thirdparty.html server\reinitializeDB.bat server\default\lib\commonsdputils.jar server\default\lib\SDUtils.jar
ow does Response TimeSLA works
Hello, I have the following question: How does Response DueBy SLA works? Does it uses the Response Time to check the SLA? Regards, Pedro
CMDB enhancements
A clickable Business or IT services (currently only relationships that are clickable are assets, asset components amongst a few others) as IT services or business services incorporate more than ne IT system / application it would be nice to be able to click through IT services. Also a granular dependency tree for the CMDB, i.e. more relationships. This components uses this which relies upon this, which is connected to this etc. Also the ability to see the dependencies in a dependency tree for impact
Attachements go blank after duplication
We recently upgraded to 7.6.0 Build 7602, and have noticed that when we duplicate a ticket that has an attachment, the attachment is blank on the new ticket. I searched Known Issues and did not see this.
add asset issue
Hi, whenever we add a workstation, it just replaces an old entry, instead of adding a new workstation. For example, after a network scan we have like 20 workstations. If we delete 19 of them and then add one, then we will not have two workstations, but the workstation will be replaced. Is there any resolution ? this is really buggy... Thanks.
error converting product from workstation to server
For whatever reason, our system has set product the "VMware Virtual Platform" as a workstation/desktop. When I try to set the product type to a "server", I get the following error: FAILURE :Error while saving the Product Details. Please report the problem to the system administrator, with the Error Code - 1,266,014,771,571. Fantastic error display folks.. Completely meaningless to anyone other then a developer. How an I suppose to fix this myself? Please help resolve this. We are running build
Request additional fields query report
I made 3 additional fields for a form as a number type. I need to extract data from those fileds in order to make a report that calculates something. How do I know the name of those fileds in the tables? Or how can I make this kind of report? Please advice. Best Regards Denis M.
Request loses group and technician when Request Status changed via Edit Request from filtered view
If we are viewing our tickets in a filtered view (that is, a list of Open Requests, Pending Requests or some other custom view) and check to select the ticket then click the Edit Request button at the top, then only change the Request Status, the request loses Group and Technician assignment. If you look at the screenshot, this is what we see in the history tab, making it appear that the Technician actually changed those fields when in fact ONLY the Request Status field was adjusted. Let me know
Cisco MIBs- how to load?
Hi, I am trying to figure out Cisco's MIB files. They are names with an extension ".my", and they don't look like standard MIBS. I tried to upload one of them to Opmanager but I get an invalid MIB error. Here is an example- I want to load MIBs for my 4402 Wireless Lan Controller, and this is their list of MIBs for it: ftp://ftp-sj.cisco.com/pub/mibs/supportlists/wlc/wlc-supportlist.html Are these regular MIBs that OpManager can import? Do I need to modify them? Also here is a list of all their other
Problems adding Wan RTT monitors
Hi. I'm triying to add some Wan RTT monitos but i can't, I dont have any message apart from "Error!", no error codes or anything. I've checked the snmp and telnet access to our router and works fine, is not a credential problem and I've been able to add wan RTT monitors before without any problems. Any clues?. I'm using OpManager Pro 8050 over windows 2003 server, the router is a L3 switch (cisco catalyst 3560). Regards.
How to enable SSL in Build 8050
This KB mentions there will be a new article for 8050, is this out yet? http://support.opmanager.com/sd/AddSolution.sd?solID=22801 "Note: From build 8050 onwards, apache is removed and the steps to use SSL will be different from this one. It will be updated as a new KB article soon." Thanks.
Custom WMI Scripts in build 8025
Are custom WMI scripts possible with build 8025? I've tried an example that was listed in another discussion but it doesn't show up in the GUI.
Hotfix 7604 Released
Dear Users, Please refer to the below announcement notification for the latest hotfix 7604 release. http://forums.manageengine.com/topic/hotfix-7604-over-7600-released Regards, Srikrishnan ServiceDesk Plus.
Error in interfaces
Hi, Update OpManager to build 8050 and the block interfaces have such report "No interfaces are there for this device." I did rediscovery, but nothing helped. And so on all routers
How migrate OpManager Linux to Windows
I want migrate OpManager from Linux to Windows. Need only to backup the MySql and make the restore in Windows? I can migrate to SQL Server?
Change Management for Service Desk Plus MSP
Is Change Management on the Service Desk Plus MSP Roadmap?
Threshold Message Bug
Hi guys, recently I found a bug when I try to modify the default messages for the severity of a threshold. The problem has to do with the character : ' because if I write the following message: The ping action carried out to test the StartTeam's server availability has failed. Probably it indicates a server unavailability so we suggest to do a manual connection test to verify this behavior. The application it doesn't save the message and the log file shows the following exception: 27 Jan 2010 16:51:41:640
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