Add New Printer Driver to Existing List
Greetings, I am trying to add a Brother Wireless Printer HL-5370DW, using Desktop Central Collection\ IP Printer. Problem is that I do not see the Driver I need. I would like to know if I can add the new driver to the list of printers and how so?. Thank you for your time and efforts.
Attachment limits
I understand there is a 10 MB attachment limit, however, is there a limit to how many attachments can be added to a work order...size of files being and how many attachments can be added to one request? I am receiving issues when a pdf with 31 KB is added it states "Maximum size of an attachment can be 10MB". This particular one has 2 attachments on the work order itself and 6 more attachments to the Conversation on the work order.
Request for Report
Hi, In SD 7.5 I need to draw a report showing computername+last login (user). It' doesn't seem that the "last logged in" field can be chosen when designing a custom report. How would the Query be in MySQL? /Regards
Associated Requester site not filled in new request created with the API
Since upgrading to the new 7602 release, every new requests created with the API don't have any site specified. It used to automatically associate the newly created request site with the requester's site, and now it does not anymore. Anyone having the same issue? Anyone found a solution for this? Thanks in advance
Probleme when deleting Sites
I am running SDPlus 7604 with MSSQL 2005 I have lot of Sites I want to delete. When trying to delete I get a message that it is used by another Module. I have tried to find those dependencies, but still I get this message. How can I get these Sites deleted?
'Location' field query
I'm trying to use the Query Editor to produce a report that includes the 'Location' field for an asset but I can't seem to find the right combination of table and column names to produce the output desired. I keep getting errors similar to this one in the 'Log' field: The column prefix 'locationDef' does not match with a table name or alias name used in the query. Can anyone help me by defining the correct table name, alias name and/or column prefix to allow my report to run and give me the 'Location'
Cannot access mysql database
We are deploying OpManager to a number of sites, each with similar configs, but with a few tweaks. As a result I was trying to look through the sql database to see if we could script some steps to save time when we deploy the program. However, I am having troubles logging in. I use the command "./mysql -u root -P 13306 OpManagerDB" fromt he mysql subfolder in the OpManager folder. I am receiving the following error: ERROR 2002 {HY000}: Can't connect to local MySQL server through socket '/tmp/mysql.sock'
Merge and Delete
There are some problems with merging and deleting reguests from main view page. Then one of the specialist try to delete or merge requests from main view menu by pressing a button - nothing happens. From request's view everything is all right. I'm trying to delete and add this specialist. He changed his domain password. Updated his java on PC. Tried to delete or merge requests from several diferent PC's. Other technicians can do this! Solution's like reboot SD server are unacceptable. Any suggestions?
Different Companys(Portal) same login name conflicts ?
Hey , Just bought MSP plus , i have several AD to synchronize with . some of the AD's has the same user accounts(login names) on different companys, how do i open the web portal for three different companys that has similar user account name ? i want user name " Davidh" that exsist in two different companys AD's can both login with their user names , each one to his portal without any confilcts (with or without AD Authentication marked ) . Doron Hacham .
Linux agent in VMware ESX
Has anyone tried using the Password Manager Pro Linux agent on an ESX 4.x server?
Problem with General Electric UPS.
HI, We are using General Electric UPS for our data network node. But in OpManager it does not show fetch SNMP traps for battery health / output voltage / UPS load / charging status etc. Solution is welcome. Shah...
lead time report for calls
Hi everyone I'm trying to generate a report that shows me the lead time for calls. I'm not good at making SQL statements so i'm using the reportwizard to try and generate it. My main trouble is that i can't generate it to look between the diffrence of record created for a call and close record. If anyone has any idea's as to how i can generate this report that would be great. Thanks in advance
moving a computer between sites
Hi I have desktop computers that are moving from one remote office to another, and some to the LAN. What's the best way to reflect this in DesktopCentral? Do I need to uninstall the agent and reinstall the agent for the new site on each computer? Thanks
Searching Notes still not working
From last year's release: We introduced the ability to search on notes in this hotfix which brought up the issue of multiple request entries in the request list view page if there are multiple notes matching the search criteria. Since the fix for the same is at a framework level, we will not be able to carry it out immediately. So we are reverting back the ability to search on Notes. We will be taking it up in one of our major releases slated for the month of January. Sorry for the inconvenience
WinInstall MSI package Software Deployment problem - Desktop Central
I am testing DC software deployment of MSI package which is created by using Scalable WinInstall LE. The Desktop Central task said "executed", but when I checked the client computer, the apps was not on start menu, not listed in "add remove programs" and no registry changes for the apps, however the apps folder was created in program files and apps can be run from there. I also tested the MSI package installation directly on the client machine and there was no problem at all. So I assume the package
Unknown error codes deploying patches
Hi I've just started using Desktop Central and am getting a couple of failures which are showing Unknown Errors in the remark. One of them is Code: 2359302 and the other is Code: -1073741502 Is there anywhere that I can find out what these codes mean? Thanks
How integrate active directory and desktop central on the user logon?
How can I control the user logon using desktop central? is it posible? I would like to know wich user was logged on pc's, the pc's aren't in a domain but I need to know if the user is in my active directory. Thanks in advance.
Apache Exploit Reported
According to this article, a critical security issue has been identified with Apache versions 2.2.14 and earlier: http://www.senseofsecurity.com.au/advisories/SOS-10-002 Could someone verify which version of Apache is being used by ServiceDesk?
About monitoring Riverbed question, type what value in the System OID
Our company use Opmanager DE, we need mornitoring some steelhead devices. I have put the two mid files that name is RBT-MIB and STEELHEAD-MIB to \Program Files\ManageEngine\OpManagerCentral\mibs folder in the center server. When I add a deivce template , I want to know the what value of Category and System OID. Please see the capture sreen, I want to know the value of interrogation mark.
How to find details for unknown protocol
hi, I find some unknow protocols. One of top Machines is 10.11.1.x , now I whant to find in a easy way what ports are in use in this server. But all reports have Unknow protocol and don't say whis is the port. And see trought unassigned is no pratical since I have over 2000 IPs and some of comunitactions have been done some days ago. Can I search to the Raw Traffic logs? Thanls
Request types
What's teh difference between a service request and an incident?
Customize Requestor field
Hi, I would like to change some text on the Requestor's home page. Currently, when a requestor goes to submit a ticket the text says "I am having issues with". We would like to change the text to read "I need assistance with". Is this possible and where would we make these changes? Thanks Johnnie Benson SCRA
Request - Searching fields in requests
Is there any plan to make it so that the Description field used when adding time to a request (in the Time Spent section) is also included when searching through requests. It seems that the fields currently searchable are: Title, Description, notes etc. However if I want to search for an engineer who had perhaps made notes under Time Spent saying "i did this" it is not currently possible. Perhaps if this option does not suit everyone you could have a section under options to choose which fields are
Upgrade 7514 to Build 7600 fail
HI After update my server the Database are 7514 and the Service Desk are 7600 , Update failed with message only update faild Please Help what can i do to update the service desk to 7600 Greez Markus
Unable to update profile criteria in build 8050
We just installed build 8050 and, for some reason, I can no longer update the profile criteria on any device. Here's the process I follow: 1) Go to the server snapshot page 2) Select the Notification Profile page 3) Click the Rules button for any given profile 4) Open the Threshold rule violations (everything is checked) 5) Uncheck all the rules 6) Click Next 7) Click Save 8) Go back into the profile and everything is still checked...nothing was saved. I can repeat this process for any of the
SNMP Settings on AIX 5.1.x for Opmanger 8.0
hi all has anyone tried this? am planning to add our aix server in our monitoring pool Thanks in advance
Top Conversations for VPN users
Hi! My Report on Top Conversations on VPN Usage Details for an user as an problem. The IP's that are listed in here are only the public IP's. So I only see that an user establish a conversation between is Public IP address and the Public Ip address of the VPN . Or in other words the tunnel. What I need or I was hopping to see is the Conversations inside the tunnel, between the Virtual Private IP of the client and the Internal Host's private IP's. I am doing something wrong or do I need to fine tune
how to add favicon
Hi, 1. How to customise the login page" homepage.do" 2. how to add favicon to the page. Regards Chetan V
Asset allocation issues
Hi A lot of my assets are coming up at workstations when they are infact printers, switches or routers, how do I change these, once they are imported into SDP as a workstation by default I can't see how I can change them
After setting tickets resolved, emails from the users dont reopen them.
This used to work until we upgraded to 7603.
Auto Calculation for Warranty
Under Assets, we always go in and modify each product to set what its warranty period is. For example a laptop we just got in has 3 years worth of warranty. It would be nice if SDP would auto-calculate the warranty period, when we put in the acquisition date. So if we put in the acquisition date of 3/1/2010 on a particular asset, then SDP would auto-fill the Warranty Expiry field with 3/1/2013.
SDP Error
Hi, When I tried to access Helpdesk requests today I received the error message in the attached document. I shutdown the SDP server and even reboot the physical server and still receive those messages. I am running SDP 7.6 with the latest service pack.
Solution Error While Sending For Approval
After send approval request for the solution, user can not view the solution detail, is this a bug?
Emails not being sent on Resolved since upgrading to 7604
When setting the Resolved status (either on the Request tab or the Resolution tab) the emails are not being sent to the user. All the configuration is correct as far as I can tell, sending emails works if I just reply to a request, but the notification rule for Resolved doesn't appear to be working.
Log only administrator Account
Is possible to log only domain admins account with EventLogAnalyzer?? it log every logon/logoff, but i'm interested only for Domain Admins... is for our new italian's law
appmanager truncating hostnames
We are running applications manager 8.6 (latest build). We experience the following problem: When adding a new remote host (eg. during the addition of a script monitor), if you enter a hostname that is (presumably) too long, it truncates the hostname - so thisisalongh.ostnamefor.com became "thisisalongh.ostnamefor.c".
Using ServiceDesk in a kiosk?
We're hoping to set up a user self-service kiosk so that customers can create tickets when support staff are not available. Has anyone done something like this? We're going to lock the machine down so that only the browser can be used, but I'm not sure how to configure SD+. Should we log into the application with a generic user account? Create a web form and post through the API? Is there a way they can select their own name from the requester box? I'd appreciate any suggestions!
How to add a NAS category
How can I add a new category in OpManager for NAS devices
Alert Annotations
I'd like to dump a listing of the notes on alerts created by operators. I can see there is an Annotation table in OpManageDB, but I see the Entity field connects to the Alert table. But how does the Alert table then relate back to the name of the Monitor that caused the alert?
Report for Resolved/Completed Tasks Today
Hi! I wonder can I make sheduled report that will display all requests, that have been resolved and completed today It is necessary for IT Director to view not only completed (because not all requesters will close their requests) but and resolved requests. Thanks for you support
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