Mass Set Fields on Inventory
We buy a large quantity of computers at one time. Our last batch was 146 workstations. We would find it highly useful if we could select all of these machine types, and mass set fields such as Vendor, Acquisition Date, Purchase cost and possibly more. Its a real pain to click edit for each of these 146 computers.
Search Option
Hi, I feel the search option doesn't give proper results. We are using notes to enter details of logs entered on requests before it is closed. For example, before the request is closed, the techie enters his notes each time as to what he did with the request. But when i go to search for a particular word within a request, i observed that it only looks for the word in the Title or the description fileds. I feel the search should look for the word within any of the fields, like even in notes. Anybody,
why always coming first responce voilated
why always coming first responce voilated
Periodic scan?
I don't understand from the description how a periodic scan works? Is it every X days using the time at which the change is saved?
Graph problem
Hi, I have a 12M microwave link connected to cisco 2811 Fastethernet 0/1. The netflow graph sometimes shows peeks up to 75 to 100M which is a bit odd. The MRTG graph at the ISP side is showing the correct graph which is 12M maximum. I checked the 5 minute input rate and 5 minute output rate on the router interface and they never exceeded 12M. other routers are displaying the bandwidth usage correctly. netflow version I am using is 7.5 build 7500 any idea what could be wrong Regards, Ramzi
ADAudit Plus 4.0 Service Pack 4.3 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 4.3. A refurbished "Account Management" report category that provides an unified view of changes done in your Active Directory is the highlight of this release. It also has a host of other exciting features. Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete
How do you setup a monitor for bandwidth utilization?
I have several Cisco 5500 VPn devices that I am trying to use OpManager as a tool to help monitor Bandwidth utilization. Can someone please help me get this setup? I have researched how to setup SNMP on the Cisco devices but was unable to find a solution, so maybe that is part of my problem. Thank you Phil
Email command function in Servicedesk
Build 7.6.04 - I have an issue with the email command facility. If I send an email from my gmail account to servicedesk formatted as follows: Subject is @SDP@ Testing Email Command Message contents: @@Operation=AddRequest@@ @@Group=Test@@ @@Category=Admin@@ @@SubCategory=Record For Info@@ @@Resolution=Recorded for Info@@ @@Priority=Low@@ @@Impact=Affects User@@ @@Urgency=Low@@ @@Status=Closed@@ This all works as it should - I see a new Closed request in my "Test" technician group with all the fields
mail server not detected??
I use ManageEngine to manage my domain controller and mail server. But mail server not detected.. I get warning message like this: "The server is not opertional" This message appears when i try to enter mail server to list of domain controller. Mail server is also serve as domain controller. Iam very confused and until 3 days i don't get any idea to solve this problem. Anyone have idea??Please help
Unknown Protocols
How do you find the information for unknown protocols as to what the software is seeing. There are no unknown packets. Thanks.
MS Exchange 2007 and OpManager 8
Hello, We run OpManager 8007. Our Exchange 2007 is configured so that we have 2 servers for each role, i.e CAS, HUB, Mailbox, and Edge. We have two of each for redundancy. The issues we face are: Only the mailbox servers actually let us load the Exchange 2007 monitors from the Exchange tab of the add monitors page. For the other servers (CAS, HUB, etc.) I have to figure out which services are running and add them manually, but this lets me monitor just the services and not really the performance
Event Summary Reports in Cisco ASA
I have problem with Event Summary Reports and Cisco ASA. I see in „Event Summary” table "Information" severity with about 2000 events, but when I click on "Information" link and any ip address I see „No Data Found”. I don't have this problem with "Error" or "Warning" severity (I can see normal syslog informations). What is wrong ?
error:java.lang.ArrayIndexOutOfBoundsException: 1 >= 1
I scan the workstation get this error(Exception msg fetching failure info during workstation discovery: |java.lang.ArrayIndexOutOfBoundsException: 1 >= 1),how can i fix it ?
How backup and restore in different server?
I had a plan to replace the Opmanager server. Currently it is running in a WinXP. I would like to use a windows 2003 std server to replace it. How can I do that I can transfer the data and setting to new server successfully, I search a topic about it. http://forums.manageengine.com/#topic/49000002638911 But the knowledge link in it is unavailable now. Any guy, can give me some suggestion! Thanks in advance.
SPC Connect Asterisk Failed!
When I click Enable button, SPC throws "Asterisk Registration Failed: Please Check the credentials". Following is the manager.conf, is there anyone can help me fix this problem??? SPC Server IP Address: 192.168.2.100/255.255.255.0 manager.conf>>> ; ; Asterisk Call Management support ; [general] enabled = yes port = 5038 bindaddr = 0.0.0.0 [admin] secret = amp111 deny=0.0.0.0/0.0.0.0 permit=192.168.2.100/255.255.255.0 permit=127.0.0.1/255.255.255.0 read = system,call,log,verbose,command,agent,user
Getting "null" when logging in
We are testing the product and most test users can log in fine via the web page. One user cannot log in and receives a red "null" instead of the usual "Invalid loginName / password" error. The user's account in AD fine and can log on to other web sites (e.g. OWA) with his credentials. Any thoughts on how to troubleshoot. Tony
Adding more than one client´s e-mail address
Hello, I have a version: 7.6.0 of Service Desk Plus and I need to add more than one address on the client´s e-mail option, so that all requests coming from different users with different e-mail addresses could be recognized as part of the same client, and keeping the software out from creating new clients automatically for each user of the same client that wants to make a request. If it is possible, how can I make that configuration? I already tried to do that by creating an additional field for
Attachments for resolution, when using "search solution"
Hi, I created a new solution template, with an attachment. When i'm resolving a request, going by "search solution", and "copy to resolution", the attachment will not appear in my resolution field .... There is only the description of the solution template, but not the attachment. The only way to give to a requester a resolution with an attachment, both at same time, is copying the url of solution template directly in the resolution field of the request, like that the requester click on the link
Upgrade info
Just wondering how long an upgrade from 7000 to 7022 should take really ?
VOIP Monitor
Dear all, Today, I use VOIP Phone with a PABX like Alcatel. All the VOIP Lan is connected on HP Procurve swtich. Can I monitor my VOIP with Opmanager ? regards,
Syslog rule creates an alarm but doesn´t send SMS
Hello all I have the following issue: I had configured my syslog rules to capture any failed login, so I went to the notification profile and created a Modem based SMS Profie for this rule, also I associate the profile with the server. I generate a failure of login failure, I see the alarm generated in the dashboard but didn´t recieve the sms, I tried with a email profile and it beheaves the same way, when I go to reports and check on Notification profiles triggered I see the notifications
Searching for request information not producing results
We are experiencing some wierd behaviour when searching for information in requests. Before logging certain types of requests we search for a batch number that could already be reported. That way we don't report duplicate requests to update a batch. What we are finding that pretty much in all cases if the batch number is in the subject line the search will find it. However if it is in the body of the request it may or may not find it. Doesn't seem to be any pattern to when it will find and when it
remote desktop for redhat
Are you able to use the remote desktop feature for linux workstations?
Archiving users Profile and Home folder
Is it possilbe to move and archive users profile and possibly home folder as well as Mail box when you are getting ready to delete the account. This way before the account is deleted all of users information have been archived. Thanks.
HTTP Status 500 Apache error in Service Desk Plus
Since we upgraded to SDP 7.6.0 build 7602 we started to receive occasional HTTP status 500 exception report errors (The server encountered an internal error () that prevented it from fulfilling this request.) while searching requests, updating a ticket, etc. I also generated a support file and attached it and a .jpg of the error message to an e-mail to support@servicedeskplus.com which created request id 6288110. I also attached the jpg of the error message to this post.
Problems with long paths
We are looking to upgrade from 7016 to the latest version, before doing so we always backup the entire SupportCenter folder as a just in case. This time when we tried to do this we received a large number of warnings regarding file paths (examples below). Most of them seem to be in the <Drive letter>:\AdventNet\ME\SupportCenter\Patch\ It seems you are using very large file and folder names under this directory and it is rendering them unusable to Windows. D:\AdventNet\ME\SupportCenter\Patch\AdventNet_ManageEngine_SupportCenter_Plus-7.0.0-SP-1.6.0\SUPPORTCENTER\applications\AdventNetSupportCenter.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\classes\resources
OpManager able to close a call
If something is reported by OpManager, such as a response time notification, and the rearm value is set, then two calls are logged (quite correctly) in SD+. It would be useful if the call could be closed or partially closed. For statistics purposes, we still want the incidents logged, even if cleared, but would prefer an auto-closure option. For us, this is significant for logging when response times on Websites go through the roof (we have 42). They will often then reset and we would like them
Opmanager integration into Service Desk Plus
I have tried numerous times to integrate OpManager into SDP. Both products are on the most current builds, and I have followed the instructions for supplying domain credentials without success. Both products reside on the same server and aside from the integration function normally. Any help would be apprectiated. Thanks, Tim
How to include an Closed Case in a new Contract?
We do a case to a new customer before contracting the service. This is a closed request. Now we want to include his request in a new contract, but I can't change the account field. How can I do this? Thank you. Sergi
Documentation
Hi, I there a way to export the monitoring settings per device so that these can be reported offline, perhaps to a Word document or a PDF? Thanks
password not working in csv
Hi to all, I'm trying to create new users with Ad Manager plus but when i import users the password is not being imported. any help with this would be greatly appreciated
Requester - Portal Access
Dear All, Creating or importinag a user if you have multiple account a URL to access the different portal, you cannot restrict the access to one portal. A Portal http:\\servicedeskmsp:8080\CustomerX and a portal http:\\servicedeskmsp:8080\CustomerY are both accessible by a requester X (where this requester is linked to the Account X and not the account Y) Thanks for your advice,
CSC-SSM logs not showing up on Firewall Analyzer 6
installed firewall analyzer since it shows that is support the csc-ssm module logs. I've setup the csc to send/export logs to firewall analyzer ip but its not showing up as one of the device. I've set it for both 1514 and 514 with syslog facility local0, local7, local1 but nothing shows up on the analyzer. Setup kiwi syslog on the same machine to check and see if its getting it and it does show up there.
Report Request - Help Please!
Hi, I need to create a report as follows. Any help would be appreciated: Format – csv Requirement - The number of incidents open for the month, broken down by category, sub category and item and grouped by Team. Frequency – This needs to be produced each week on a Thursday morning at 9am. So for example 1st – 7th march 2010, then 1st – 14th March and so on and so forth until the end of month is reached. Any help would be much appreciated, because my SQL knowledge is not great. We are running ServiceDesk
Merge accounts
Hello, A lot of time goes into merging manually account. We are Importing via CSV and when a name of an account has changed we need to find all contacts from the old account and attach them to the new Account. Then we have to open all the request made on the old account and click "Check changes" so the request get assigned to the new Account. Then we have to find the old account and delete it. This is possible in contact "Reconcile Contacts" and that works great. Could you "Pretty please" implement
Mail fetching bug
We are testing SCP and we ran into a mail fetching problem. Some mails will cause a STOP FETCHING from scp. Afther reading this form without any luck " only please send us the log files, we keep the solution to our self" I discoverd the problem. SCP cannot handle sub adresses such as root@test.testing.nl we i change it to root@testing.nl every thing is oke. I deleted every sub account in all the devices etc, now i don't have a mail fetching problem. The only problems that i have is (reading the
Purging Unused software from Scanned Software
I am hoping there is a way to purge all software that is showing up in our Asset module of SD+, we currently have over 5000 software applications found and many now have 0 machines with app installed, I am unable to sort the installed column which would be fantastic if this was possible then I could easily tick those and delete. Any suggestions? Thanks in advance
Popup Help
In many parts of the configuration, you have a description field, which is never seen except by Admin when configuring Some parts of the system, or even what we define (eg in a category), can be a bit cryptic, due the the length limitation of the field. It would be good if the description field of a configured item (eg Category, Subcategory, impact,urgency etc), on a form could either 1. Popup when the user hovers of the field or 2. There is a ? mark at the start or end of the field, which can be
scanned software
hi i have finally started to use the scanned software feature properly but am coming accross a couple of things that are a bit odd (i am running build 7502) 1) when looking at the software installed on a workstations and selecting windows 7 workstations it does not show any of the installed service packs, all software is listed under software details section and not under installed service packs. on windows xp workstations this is listed correctly 2) the issue as described under item 1 also applies
Editing contacts via e-mail
I have set-up inbound email's to be logged as requests. How do I edit the contact name when a new request has come in? By default support center plus uses the e-mail details as the contact name and populates both e-mail and contact field with the inbound e-mail address. I cannot edit the user details as editing contact name removes the e-mail address. Stewart
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