Searching for request information not producing results
We are experiencing some wierd behaviour when searching for information in requests.
Before logging certain types of requests we search for a batch number that could already be reported. That way we don't report duplicate requests to update a batch.
What we are finding that pretty much in all cases if the batch number is in the subject line the search will find it.
However if it is in the body of the request it may or may not find it. Doesn't seem to be any pattern to when it will find and when it won't that we can tell.
As far as I can tell the search function is meant to search both the subject and body of all requests.
Can you shed some light into why this occurs OR how we can better format the search ( using the box on the left of the screen ) so it returns the desired results in a consistent manner
Regards,
Andy
SDP 7603 , Windows 2008, SQL 2008
Before logging certain types of requests we search for a batch number that could already be reported. That way we don't report duplicate requests to update a batch.
What we are finding that pretty much in all cases if the batch number is in the subject line the search will find it.
However if it is in the body of the request it may or may not find it. Doesn't seem to be any pattern to when it will find and when it won't that we can tell.
As far as I can tell the search function is meant to search both the subject and body of all requests.
Can you shed some light into why this occurs OR how we can better format the search ( using the box on the left of the screen ) so it returns the desired results in a consistent manner
Regards,
Andy
SDP 7603 , Windows 2008, SQL 2008