If something is reported by OpManager, such as a response time notification, and the rearm value is set, then two calls are logged (quite correctly) in SD+.

It would be useful if the call could be closed or partially closed.

For statistics purposes, we still want the incidents logged, even if cleared, but would prefer an auto-closure option.

For us, this is significant for logging when response times on Websites go through the roof (we have 42).  They will often then reset and we would like them 'closed'.  We use OpManager to use a category/sub category selection so that we can at least analyse the numbers of incidents.  Having to close 2 calls for each response incident is a bit heavy.

Sure, we could just rely on looking at OpManager graphs etc, but we have too many items to really manage that, and would prefer the single source of the truth in SD+

A straightforward solution would be for OpManager to use http instead of email, and 'trap' the call number.  This then might add value in both systems, as in the incident screens in OpManager, any call number could be indicated