Warranty Details Against Product
Hello I am new to SCP, and have been asked to enable the system to flag warranty details against individual product items, I have had a look at this but can't seem to find how to go about it, is this possible? I have seen the advisory option and wondered if the warranty details per product could display like this, perhaps with a flag when the warranty expiration is nearing regards Barry
Incident Alerts\Notifications
Hello I am new to your software and am slowly working my way around how it works etc all seems straightforward enough until I have been asked if there is a way in SCP to flag an alert regarding warranty details against individual products, is this possible? Regards BW
SugarCRM and sc+
Hi Is there any way of using customer database from Sugarcrm as a source for account and contacts. (do not want a csv import) but an sql query (replace the name field with an query) Anyone done this or similar? Regards Paul Langlo
Permanent BCC
Dear all, Please advise how can i put a permanent BCC to some e-mail address so that i don't have to put them all the time at support center plus.
Splitting previously merged request
Hi all, I've hit a recurring 'problem' with the way the system allows requests to be merged and split which I may have already raised but I thought I'd take the time to expand on and provide a full explanation for everyone. Note: items shown in order of occurrence: Request 1 raised System sends auto-response Request 2 raised System sends auto-response Request 1 - support rep sends response A Request 2 - support rep sends response B Request 2 - merged with request 1 Request 1&2 - support rep
Adding a device successful, but then not found in system
Since upgrading to build 8050 from 8025 I am unable to add any devices to the system. No errors on the upgrade and since we have not had any issues with general use / monitors or the website itself. We have an unlimited node license. Please help as I have new servers and a remote router that I must have monitored for compliance and statistical purposes. Regards, Ash
7.6 java 100% CPU useage
Hi guys, We have an issue with java running 100% on servicedesk 7.604 - We have tried the language tweaks mentioned elsewhere on this board, and also modifying the startdb to increase memory usage with no luck. We have disabled all network scans so that purely the ticketing system is in use and have archived old data but are still having a massive performance drag with this - it's frankly becoming unworkable. Suggestions?
Can I change what info is displayed in the requestor block on a template?
Can I change what info is displayed in the requester block on a template? I'd like to add a custom field and remove Asset from the current default box.
Move existing SCP installation to new computer?
Hi guys, Can anyone please give me the correct procedure for moving an existing installation of SCP to a new machine? Is it as simple as backup and restore of database? Thanks in advance. Keith.
LAPOSTE FRANCE: Relation with asset and site
Like the relatio nof a asset with a person or a service, we needs a relation with a site. A printer in network in a site can be divided by several services So when a requester call the helpdesk, the technicien have selected the site and when he search a asset he can just selected "Asset from user" or "asset from departement" it's necessary ti have "asset from site" For a sociéty whe have most 17 000 sites, we cannot create 17,000 services
Error with Adtran Routers
After the installation of 8030, I can no longer rediscover the interfaces of our Adtran devices. Other routers do not seem to be effected. Has anyone experienced this? Thank you
Resend Client Notifications?
Is it possible to resend client notifications from their request? ie. If a client sends an email to the helpdesk or a support rep takes details over the phone, but for whatever reason their email address is wrong / missing, at a later date a support rep goes in and corrects it It would then be helpful to resend any notification to say we have received their request and give them their ticket ID etc. Is this something that anyone else would benefit from? Thanks. Keith.
Windows Service - don't restart ?!
Hello, we have OpManager 8050 and Premium licence ... Some windows service, which we monitored, don't restarted automatically ... We have checked "restart this service, if the service unavailable" ... This mashine, is monitored trough WMI, don't have SNMP community ... It is very important to us, to work properly ! Best regards, S
Template for DC, Exchange Monitoring and further questions
Hi, Is there a possibilty to create a template for dc or exchange monitoring? Or how can I change a treshold for a exchange, dc monitor, so this will work on every dc, exchange server? And some further questions: - I don't see any interfaces on windows server? Do I have to enable SNMP on the servers? Shouldn't it work with WMI only? - On some devices I see only the IP address and no DNS name, although there are DNS entries for this devices? - When I do a device import, all the servers will be recognized
Moving the Archive.
Currently ELA, the DB and the archive are all living on the same 250GB HDD. Is it possible to move just the archive to a different disk without blowing up ELA? I have a 500GB HDD ready and waiting but I can't risk killing my current reports and would like to preserve my current archive. ELA v.6001 running on windows server 2003.
Reload data for a report.
The report was using the credentials for the individual previously holding this position and therefore was not collecting data for a month. The credentials have been updated and ELA is now communicating correctly but how do I tell ELA to recollect the 32 days worth of data needed? ELA V.6001
change the language from chinese to english
Hello, After upgrade my DeviceExpert to 5420, I found the language was changed to chinese. Please tell me how to changed it back to english. Thanks!
A advice for DeviceExpert!
hello, I knew the feature of DeviceExpert that it use a simple script to configure mutil-devices. And there are three roles to administer DeviceExpert. But it can't administer a device use different role account with a DeviceExpert's acount. It means that there are dialectic relation between DeviceExpert's accounts and device's accounts. The key point is that different role account of devices could execute different commands. It can be carried out by a radius server. However, the device can only
MS SQL 2005 Backend with RHEL5
Is this possible yet?
distributer edition problem https
hi, i install distributed edition and during admin server's installation i set ip x.x.x.x and port 8400. Now i change on admin server the connection to my client server from http to https and the server client going down. why? i must change configuration on server client? thanks Andrea p.s: apologize bad english
Why does my Windows2000 SP4 Domain controller hit 100% CPU utilization when polled by EventLog Analyzer?
I have a Windows 2000SP4 Domain controller that hits 100% CPU utilization every time EventLog Analyzer polls it. Any Idea why this is happening and how I can rectify the problem?
reports saved to folder location instaed of email
Hi, we have loads of reports that are generated and emailed to a generic user account. We are soon changing this and all the reports need to be saved in a folder rather than sent by email. Is his possible in event log analyser? Thanks Phill
Web Client error message after moving from MySQL to MSSQL 2005.
HTTP Status 404 - /event/index2.do type Status report message /event/index2.do description The requested resource (/event/index2.do) is not available. Apache Tomcat/5.0.28
How to get CPU loading of Cisco 6509 SUP1A ?
Hi, I can get the CPU loading of MSFC I but I can not get it from SUP1A of Cisco 6509 switch. So snmp setting should be right. How can I get CPU loading of SUP1A ? Brian
EventLog Analyzer Stops Collecting Data?
We have this running against all of our DC's. About once a week (lately) it will stop collecting data and will not start again until the box is rebooted. Anything I can check?
ELA for Linux and Snare Agents for Windows
Hello, i'm trying ELA for Linux, what is the correct configuration of the SNARE agents for Windows? Thanks in advance
Server crash..now getting error 535
My server crashed and now when i try to start EventLog Analyer I now get, ERROR CODE : 535 Invalid License File Help!!!!
Wake on Lan
Dear all, I have scheduled a task Wake on Lan with 2 PC. This task doesn't work. Where can I find log please and what is his name ? Best regards,
Member Of
Hello, I need to get that patch for member of groups for group reporting. Thanks!! Adam
After upgrading to 7.6.40 "Add new role" does not work
Within the Admin tab > Roles > add new role link stopped working after upgrade. The work around was to open an existing Role and go to "save and add a new"...this was the only way I could set up a new role.
Resource and task audit alert logs
Can the resource and task audit alert logs be exported so they can be viewed by another application? Similar to Window's "Event Viewer", does Password Manager Pro write the logs in a format that can be read by external apps? Thanks
Help with a report for Outstanding calls for a given date.
I am fairly new to Service Desk reporting and require some help please. I am after a report that will show me all the outstanding calls, (Not Closed) for a given date for a particular group. Basically this. For the 1st December 2009, i need all the outstanding calls for the Service Desk group. I cannot see how to do this in the wizard. Please help.
Computer Asset Tags
Hello - I just started using Desktop Central. My company issues a unique asset tag number for each computer. Is there a way to enter that number into Desktop Central? I tried adding it in Active Directory (Computers) in the description field but it did not show up in Desktop Central Hardware Inventory report. Any suggestions on how to get these numbers assigned and displayed in Desktop Central are appreciated. Barb
SMS Group
Hello I have been trying for some time to figure out how to setup in SC.P SMS Groups so that Requests can be sent to a Group. It is possible to do this by email I notice but not SMS. Regards BW
Desktop Central identifying asset number
Since Desktop Central utilizes Active Directory in reporting, is there a way I can add our company asset tag number in the Active Directory (Computers) section and have it displayed in Desktop Central hardware inventory?
Can't save any customs reports in SP built 7512
Hi, I tried to create several reports in SupportCenter+, but I wasn't able to save them for future usage. When I pressed the "save report" button, nothing happends. Any advise in that matter? Thanks, Thomas
Question regarding software deployment over WAN and distribution servers
I've just installed Desktop Central and we have 1 head office and 7 remote offices. I've deployed the distribution server software to the remote offices and they show up in desktop central as remote offices. I've also deployed agents at the remote offices and they seem to report in the way they should. However, I have not installed the distribution server software on the HQ Desktop Central server (Do I need to do this?) My OU structure looks like this: ---- HQ (192.168.1.0 subnet) |--- RemoteOffice1
Customising the customer portal
Hi Am I doing something wrong here - I'm using build 7512 (evaluation license) and have completed the customer portal settings to upload images and change font colours. It works fine on this page /sd/SolutionsHome.sd where the background colour in the heading is as I want it but on other pages e.g. /HomePage.do the header seems to be pulling in a background image /images/scp-header-bg.gif so therefore is not showing the colour selected in the configuration. Problem is our logo looks awful on
Software deployment over WAN with Distribution Servers
(Sorry if this is a double post, don't think I was signed in the first time) I've just installed Desktop Central and we have 1 head office and 7 remote offices. I've deployed the distribution server software to the remote offices and they show up in desktop central as remote offices. I've also deployed agents at the remote offices and they seem to report in the way they should. My OU structure looks like this: ---- HQ (192.168.1.0 subnet) |--- RemoteOffice1 (With DistServer1, and Remote1-clients)
7.5 7502 Merge Requests Disappear
Can you explain what happens to a merged request. We have two similar requests, both with notes etc, when we merge one of them seems to disappear. The only mention of it is in the "History" tab saying that >Request Merged , Performed by : System >Request id 81 is added as conversation for the request. But when you look at the "Converstations" you don't see anything pertaining to Request 81 notes, or details. I would expect that all the details would some how be captured (original requester, notes
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