Is it possible to resend client notifications from their request?

 

ie.  If a client sends an email to the helpdesk or a support rep takes details over the phone, but for whatever reason their email address is wrong / missing, at a later date a support rep goes in and corrects it  It would then be helpful to resend any notification to say we have received their request and give them their ticket ID etc.

 

Is this something that anyone else would benefit from?

 

Thanks.

 

Keith.