Shutting down a domain server (to use a new named one) caused problems
We had cause to change the domain server for one of the windows domain. Once SD+ had started it's daily scan, we noticed that it hung, and we could not gain access. if we re-booted, we could gain access for a short time, and did have time to change the domain controller it needed to use for the 2nd windows domain. We continued to have issue for some time, before it finally came right. The issue seems to be that if a domain controller is not found when it starts it's scan, it does not fail gracefully
Add AD group to local administrators
Hi team, what is the best way to add an AD group to a PC's local admin group? "Add Computer Configuration > Group Management" does not give you the option to add the AD group into e.g. local admin, just as local users. thanks, Marty.
Problems with CSV file importing additional requester fields after AD import
Hi to all, I've experienced some problems to import additional requester fields from CSV file. First at all, I've imported the Requesters from AD and works perfect. After that, I've tried to import additional fields to existing requesters but the application duplicate them. I know that the name and login must be the same to overwrite the information, but it doesn't work. I put you an example of CSV, to know if I do something wrong: Directory Name,employeeid,E-Mail,additionalfield2,additionalfield2,Loginuser,Password
Filter sent notifications
We would like to enable the "Acknowledge Requester by Email when a new request is received". That is easy to do but we have several Systems that send alerts etc. to SD+. SD+ should not send notifications to these "requests". Is there a way to filter out Request Received notifications for particular requests? /lakend
Registry Settings Configuration - HKEY_USERS/.Default
Desktop Central only allows you to deploy settings for HKEY_USERS/.Default under user configurations. This should be allowed under computer configurations as well (or instead even). While HKEY_USERS/.Default is technically a user hive, the settings pertain more to how you want the computer to be configured for the user(s) on that computer. In most cases, I want to modify this key by computer - not by user.
add work log --> time entry to a date in the past adds to current days time
Hi, when i forget to add a work log after working on a request and want to correct this the next day, i change the date via the "executed time" field in the "add work log" procedure. But the time spent adds to the day i make the entry rather than the day i choose in the "executed time" field. Hope you can understand what i mean... Is this a bug or is my thinking wrong? Thanks for your ideas, Uli
what is the definition of response time
What does response time mean? If you have the system set up to auto generate a reply to a requester, does this count as the response time? Using SD Plus Enterprise version 7.6 build 7601
SDP + DesktopCentral Integration
Should I be using the internal IP address for connecting Desktop Central to SDP? And what port should I also be specifying? I have tried a number of different ports and I cannot get it to connect. Our SDP uses 443 for the server. Just not sure if I am supposed to be using that or not.
Backup scheduling problem
Hello, I have the following problem, the backup tool in help desk is not working. The last backup was on Feb 12th - 3:51 PM, the next one was supposed to be on Feb 13th but it didn't do it. So I manually change it to Feb 18th, we are currently on Feb 22th and still doesn't do it. The backup schedule is enable. Every is set to : 1 day. Backup location: is: C:\Backup There is space in the hard drive. Your prompt help is really appreciated. Thank you Best Regards PS. I try to post this with IE
Technician presence + third-party time clock
We have an employee time clock terminal (stores the records on an SQL server) and it would be great if I can connect the Service Desk Plus to my current system so, for instance, the program doesn’t assign any task to a member that have not arrived to its work. Do you think this is possible? and if so, can you give me an advice?
Import Font to SDP System
Hi, Currently when we create new request or post any Solution, it show only 6 built-in fonts, but we want to type in our language fonts (Limon S1, Limon R1....etc) Does anyone know how can we import other font to the SDP system? Thanks.
ServiceDesk pw lost functionality
Is there an implementation to realize a password lost functionality on the login screen if mail fetching is off? Thanks for help or answers.
Tasks overdue notification
Is there a way to automatically send a technician an email when an assigned task is overdue? We have problems with techs not completing assignments. They check the requests but do not think about checking the task page. Thanks
Separate resolution field for "tech notes"
I find it would be very helpful if there was a "basic resolution" area for information that states the problem was fixed and what was done to fix it. Then an "advanced resolution" area to put tech notes, as to what exactly was done, a place to add SQL queries, etc and that type of thing. You could send the basic resolution to the user so that they would know what happened with the ticket, without the need to see all the other stuff that would be useful for other techs should they run into a similar
send a note to requester
A feature that we would like to see is a button to send a note to a requester. I know that you can send an email (conversation) but at times we want to add a note as to the status of the call and would be nice for the requester to be notified that a note has been added to their ticket without them needing to constantly log in to check.
Windows Mount Points
Is it still not possible to monitor disk space usage on Windows mount points? We have had to switch to mount points as we are out of drive letters on a file server and AppManager does not see the mount points. If it is possible, please let me know how to do it. Thank you!
linux disk space monitoring
Im trying to monitor a red hat ent server, snmp is fine and i can monitor cpu and memory usage but not disk space. In mib browser i can get the values but the disk space has no data on the server object any ideas? thanks
ManageEngine Password Manager Pro 6.2 Released
Hi, We are glad to announce the release of Password Manager Pro 6.2 (build 6200). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.2 SIEM Integration: Provision for generating SNMP traps and Syslog messages upon the occurrence of any activity/event - be it password access or modification or any other activity performed in the PMP application. The traps/syslog messages can be sent to the SIEM tools, which can thoroughly
role association
Hi, I'm using the servicedesk plus trial software and I'm testing it cause there is a chance we'll buy a licence. But I was wondering how I have to associate a role to a user account, cause I can't find this anywhere. Not even in the users guide. thx
Removing resolutions!
Hi, Whenever a problem is closed the resolution notes entered is automatically populated within the Solutions tab. Rather than clutter the resolutions tab up with stuff we dont want to see we opted to remove the aforementioned resolution/s from the Solutions tab. However doing this removes the resolution from the problem too! I don;t want every resolution in a problem to add itself to the solutions tab. Can we stop this from happening. It's annoying to say the least!
Date Format
Hey guys, The date format on the view requests page is displayed: Month Date Year Time Our CE would like the format to show Date Month Year Time Is it possible to change this? Cheers George
Sub Category
Hi All, We would like to be able to link a Sub Category to multiple Categories if possible? For example we have 10 categories which need the same Sub Category Artwork store for example this can apply to all 10 of the categories. Currently we have to create each Sub Category separate and then manually link them to each category. Not sure if this is something others want or not? Thanks Adam
Monitor hardware failure
Hi, I have many hp servers (DL 360, DL 380, DL 385, ML 350, ...) in my environment. There is a way to monitor easily defective hardware??? (CPU, Memory, hard disk failure, ...) John
How to skip service tag in Domain scanning?
In service desk Plus while performing Domain Scan e.g PC1, 2, 3, 4,5,6,8 if we scan PC7 it will appear and when we scan PC9 PC7 get disappeared in Service Tag field display 00, System Serial Number, 123456789000 In forums.manage engine.com we found that the issue is related to Service tag or IP address how to fix this problem or to scan with out service tag. (Service Desk Plus Version : 7.6.0 Build 7604 )
Ran DCPROMO on servicedesk server and cant set permissions to domain
I have been cleaning up my domain and one of things was building a new DC with 2K8. I did this and wanted to get rid of one of the 2003 DC's which was one who happened to be doing all sorts of SQL stuff and held the servicedesk. After running DCPROMO, all the access was stripped from the database and the windows internal database would not start and no domain account could access servicedesk. I set the windows internal database to local logon and it started but no domain accts could access it.
Changing schedule for a report
Hello, When I change the settings of an existing scheduled report, get the status 'Completed' and will not run after that. - What causes this reaction and what can I do to prevent this from happening? - And can I fix such a completed schedule to a valid schedule again? I hope someone tells me what I do wrong or what I can do to prevent this happening in future, Greetings, Jerry
IP adresses and device names
Hi! I've just started using NFA and there's an issue that I can't figure out... Our network is quite big, about 2 dozen of routers... I configured the devices and they send netflow data to the server correctly, but when i see the devise list in the Dashboard some of them are represented by IP addresses and some - by domain names like <hostname>.qqq.xxx On every router there're command ip domain-name qqq.xx, ip name-server <address> and hostname blabla, and none of the devices are resolved through
Custom Views
We upgraded to version 7604 and now I have alot of technicians who cannot pick up tickets or create or modify existing custom views. I have asked them to upgrade to IE8 and the same issue appears. I have also removed their profile and re-added them back. Still the same issue. Any ideas?
Comuter assignments and assets
Since I upgraded to the latest build of SD my computer asset lists seems messed up. Computer assignments change with no apparent logic. Newly added computers seems to "overtake" the assignment of some old computers. For example: Computer A used by employee X, discovered by domain scan and assigned to employee X by auto assignment. Computer B used by employee Y, added to the network after computer A has been scanned and assigned is discovered by domain scan. Nedt, Computer A disapears from the assets
ttl Expired and device is up in Opmanager
hy guys! Some devices are unavailable (category routers) are up in status, although they are down. When do I make the Ping Test the devices reported that the ttl has expired. Status should be down in Opp, but this does not occur. some idea of what might be happening?
Problem with Receiving a Notification when a request is assigned to a group
Hello, Group notification is not working correctly. When a request is assigned to a group, the notification is not send out to all technicians which should recieve the notification. Only some of them receive it. I removed the technicians from the notification list and reassigned them, but this didn´t help. Please advise Version is 7.6.0 Build 7603 Thank you, Tatyana
SD Plus 7.6 down - Please help ASAP
We had a major power failure this past weekend. Now ServiceDesk Plus will not start. It just keeps looping through the startup so several SD icons will appear in the System tray. They all eventually go away but SD Plus does not start. Please help. I get the following error in EVENTVWR: "There may be a configuration problem: please check the logs." I've attached the startout.log file. Thanks, Tom
database restore
I had to move one of my managed app manager installs to a new server due to a hardware crash. I installed the program, copied a backup of the AMDB folder & ran repairdb.bat, but the service won't stay started. Is there something else I need to do?
Report on associated Asset Componets
img{ *width:700px; max-width:700px; } I have seen in anothe post how this can be done but SQL Server 2005 does ot support GROUP_CONCAT. Can someone convert this into code that is compatible? SELECT res.resourcename 'Resources', GROUP_CONCAT(attach.RESOURCENAME SEPARATOR '\n') 'Attached Asset', GROUP_CONCAT(COMPONENTNAME SEPARATOR '\n') 'Component' FROM REsources res LEFT JOIN ResourceAssociation resa ON res.resourceid = resa.ASSTTORESOURCEID LEFT JOIN
Duplicates in ApplicationResources.properties
Hi. There is duplicates in ApplicationResources.properties file: sdp.admin.site.modifyrelatedsettings.copydefaultsettings.info sdp.admin.site.modifyrelatedsettings.referdefaultsettings.info sdp.admin.site.modifyrelatedsettings.customdefaultsettings.info
raj
is it possible to integrate desktop central with manageEngine opmanager
Request Templates and inner Tasks
Here are my problems: - I want to set a Request Template like "New User into organization" The request template collects all valuable info in the "Subject" and "Description" fields (new user's name, future email address, and so on) - I am setting at least two tasks: one for the AD technician, to create the user and one for the e-mail technician, in order to create the e-mail address for the user. Now the issues: 1) In the present situation, when creating a request based on such a template, both task
Custom Filters - probable incorrect localization of "and/or" in Russian
Hi, SD support! When creating custom filters in Russian locale "AND" rule (Match ALL) works incorrectly - selects requests as with "OR" rule. Looks like SD uses translated word in query instead of "and" - because in English locale everything is fine. Please fix it.
Cannot Find Auto-Assign technician Feature in 7604!
I've just upgrade SD+ to the 7604 build but cannot find the option to turn on the auto-assign feature. I've looked down the entire list of admin options but just cannot see it. Could somebody point me in the right direction please. Cheers John
MS SQL issue since upgrading to 8050
I just upgraded to 8050 and afterward all my MS SQL monitors are gone. Every server I had the monitors setup on shows the monitor dashboard but all the monitors are gone. I added the monitors back for my main cluster but most of them are now showing alarms. Here is one of the alarms.. Average Lock Wait Time is 837541 ms, threshold value for this monitor is 2048 ms Before the upgrade all the monitors were fine. Not only did the upgrade remove all the current monitors and make the new ones way off
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