Issue - Backing up Nortel 5500 via SSH
Hi, We have recently disabled Telnet access to all out ERS5500 switches on our network and enabled SSH. I have updated the credentials in DE to specify to use SSH for the backup. We also use radius logon to the switches, so this means we require additional information under credentials, everything worked perfectly when were just using Telnet but now under SSH i have noticed a few issues, 1st being - Does not backup , 2nd does not allow you to save and test - Message displays that it cannot preform
Purchase Order Approval URL missing port
Hi, We're running into a problem with using the purchase order module. Currently the approval email that goes out to the to "submit the PO for approval" contains a wrong url. For example. the url in the email is: http://our.domain.com/POApproval?dId=01lZSVHZeD5vDIAr//wy2HZZ6VzBZuPx02GVWUETgJ6mvcMvOQb9Lg==&app=7_-89_7_-88_49_-32_-5_-77 but of course, this doesn't work because it should be http://our.domain.com:8888/POApproval?dId=01lZSVHZeD5vDIAr//wy2HZZ6VzBZuPx02GVWUETgJ6mvcMvOQb9Lg==&app=7_-89_7_-88_49_-32_-5_-77
heyyyyy
I am 3year computer science student in Ethiopia @ harmay university, now I am ready to develop helpdesk software, I hope u will advice me , here is my quotation!!! 1. To develop helpdesk software what type language is preferable (esp in we based ) With Regrds, Biruk W/A
what is syslog server
i am new user of adventnet product and want to buy the firewall analyzer, i see the live demo and not understand about the syslog server
Make the REASON on a request more visible
When ever a change is actioned on a Request a Reason is asked for. This is entered into the History tab. What I'd like to see is this reason pulled out into a more visible place, either another tab or a button that appears like the NOTES button does. It should have a number on it to indicate the numbers of reasons against a request. The test would remain in the History, but also be shown on it's own on the Button/Tab. That way the service desk team can quickly see the reasons entered against a request
Modifying and Then Moving Templates
I have a QA servicedesk server setup so that we can have a helpdesk staff member work on creating custom templates and request forms. We set up a seperate server as we cant afford any kind of interruption to service. My question is, once we get a handful of templates configured the way we want, how do we get them moved from the dev/qa server into the production server? Thanks
Hiding the "More Assets" box for requesters
Dears, We would like to hide the assets from site to site, i.e. a user of a site does not see the assets of other sites but only the assets owned by the user or owned by the department of the user or owned by the site. When the assets are assigned to departments or users, then still the user can select assets using the "More Assets" box and selecting "Assets by type -> All assets". My question: is there any way to prevent this? Thanks in advance Erik
Info on SDP integration
Is there an available documentation or info on Service Desk Plus integration. ie.. do I continue to run the hardware/software scans on Service Desk if Desktop Central is scanning also. How do I tell replication or if Desktop Central is pushing the information to SDP. ' thanks J
file folder audit trail
hi, is file folder audit trail in the roadmap?if yes when will it be released?
Compulsory field
Could you let me know where or how do I make "description" a compulsory field for when the end users are logging a call via a web page. MY SDP Version : 7.5.0 Build 7506
My Linux Script Output in Alarm List ?
I execute any shell script in Linux servers snmpd.conf with NET-SNMP . ## # Extensible sections. exec .1.3.6.1.4.1.2021.50 ntp /home/admin/kbmon-client/kbsn-ntp-linux.sh exec .1.3.6.1.4.1.2021.51 swap /home/admin/kbmon-client/kbsn-swap-linux.sh exec .1.3.6.1.4.1.2021.52 restart /home/admin/kbmon-client/kbsn-restart-linux.sh exec .1.3.6.1.4.1.2021.53 runlevel /home/admin/kbmon-client/kbsn-runlevel-linux.sh exec .1.3.6.1.4.1.2021.54 hwclock /home/admin/kbmon-client/kbsn-hwclock-linux.sh
Opamanger Avalibility
My availibility report graph stays blue, even though the Server is up...Also the availibilty report generated reports that we have 100% uptime when infact the server was down...
Logon history Report
Is it possible for ADMANAGER Plus to pull a detailed history of a users windows login from a machine or domain controller in a report I know it can pull true last logge din, but can it pull a history going back say 5 days?
Html modifications
I'm looking for a way to modify the wording in "Unlock your Account" and "Reset your Password" pages. Currently, it prints out Domain User Name (Example : John) I would like to change it to the following Domain User Name (Last name+First Initial) (Example : doej) Also, I would like to see if the samAccount could be listed as a column in the Employee AD Search, but list it as "User Name" or "User Name/samAccount"
How to genrate trouble tiket id?
Hi, I want to generate automatically Trouble ticket number during Request creation process.Please explain the process if any as currently it just create request id in series starting from 0 .
NETAPP export of SysLog
Hi, Does anyone already configured a NETAPP server to export the syslogs versus Event Log Analyzer? Do you have any guide lines? Thanks and Regards, Razvan Despa
How to automate request escalation between technician groups?
Hi! In SD+ 7.5 a request can be escalated to only one group at a time. Is there any way how we can manage the situation (for example when a requester is leaving the company) where a ticket has to be put through a process where one group does it's part, the the other does it's own and so on and finally the last group (IT invoicing group) closes the invoicing from requester and closes the request. With current configuration our technicians have to remember where to escalate the request next when they
SNMP Disk Utilization Report Inaccurate
Disk Utilization in AppManager using SNMP appears to be inaccurate. We run several SNMP monitors on Linux hosts and generally the results displayed by AppManager in the webui graphs are off by about 5-10%. We try to keep these disks rather slim in size which means that the margin of error here is far too great to consider reliable for our needs. Even checking by hand with snmpwalk returns different results. How is AppManager checking disk space? Is there a way to change things so it reports back
Quick Call Log not displaying names in drop down
Hi, Perhaps this is by design, but usuing the 'log a call' feature on the main dashboard, when I type a contact name into the field, it does not automatically suggest contacts already stored in SC. It does however show accounts normally in a drop down list. Is there a reason why this isn't working? Thanks. Keith.
Hot Fix 7511 released
Dear Customers, Hot Fix 7511 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7511 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7511 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
Forum emoticons come through in RSS feed as HUGE images
When I add an emoticon into a post not only does it require resizing within the post but when I receive the RSS feed it comes through with a massive over-sized image rather than the size it shows in the post. Can something please be done about this or at very least can you please remove the emoticons to stop us adding them? Andy
Imagestream Router Only 1 Interface
I'm using several Imagestream Routers, which use nprobe I believe. I set up just one interface to send data, and it sends all in and out data. It does show who is doing what and where etc. However it does not separate the IN from the OUT. I've set up the correct SNMP parameters. Is there anything I should be doing to get an accurate reading from these routers?
Custom Views
Whenever I try to save a custom view I get an error .. It had worked up until today.. nothing has been changed on the server.. once this error occurs, the view no longer appears in the drop down menu in the requests view type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Invalid Table alias mmInfo specified org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Email dropped by Spam filter.... Does an email backup is somewhere ?
Hi, I dont see anything into GUi and not so more into admin guide about my question If an email is dropped by a the spam filter mecanism, does it possible to check which emails have been dropped, into a external file or other. It would be very nice to have possibility to check that. I suppose today that Support Center drops email with no backup of it somewhere ? thanks for your input Albatros
Archiving old accounts in PMP6
Hi all, I'm wondering if there is a way to archive those accounts (and potentially resources) that you don't need to manage anymore, but keep for reference purposes? For example, we have changed the MSSQL database owner account for one of our apps to a new SQL login, but need to retain the old account details in the event that we need to restore the app and database to a specific point in time. We no longer need to manage the account (complete integrity checks, enforce policy) but we don't want
Bandwidth Monitor - More granular?
Is there a setting somewhere in the bandwidth monitor that will allow one to see the sites comprising the web traffice? For example seeing if a user is streaming espn or using utube all day. Thanks.
How to configure 3 categories in support center
Hi, I want to create 3 separate categories in my support center. Servers, Desktop and Softwares. Any body sending mail to itsupport@abc.com should be categorised into 3 depending on some rules. If the issue is related to server, the mail should goto server_admin@abc.com, if releated to desktop, the mail should goto desktop_admin@abc.com etc. how I can configure the same. regds Pradeep
the opmanager cannot discover all the interfaces of cisco 6509
the opmanager cannot discover all the interfaces of cisco 6509 which has hundreds of interface. i had tried many times to rediscover the interface. but it just discovered less than a dozen's interface. how can i add a specific interface of a switch to monitor, if i had know the index of the interface.
Lost and needs guidance
hi, i have just downloaded the Firewall Analyzer trial version, i have a D-Link DFL-860 and i need to know where to go and what to do to try out this product and see if it fulfills my needs. the compatibility list claims that Most DFL models are supported which is great, but i need to try it out and be familiar with what's going on. can anyone please direct me to a certain FAQ or any sort of guide to get this running with my DFL? thanks.
Idea - Reports - Direction of 'order by' settings
Hi guys, Apologies if you've already implemented this in a newer version than 7007 (I promise we will upgrade soon!) but I was wondering whether it was/would be possible to add the ability for order by fields in reports to include a direction clause. At present they seem to default to Ascending, for example: Dates: Oldest to newest ID's: Smallest to highest Strings: A-Z If there was any way that we could modify these it would be much appreciated. Thinking about the problem with my MSSQL hat
Last Updated value is no longer working for Replies
G'day All, I usually sort my requests by the "Last Updated", so that it keeps the most current problems at the top, and I can see that staff have responded etc However since upgrading to 7011, I have noticed that "Notes" trigger the field, but Replies, no longer do. Issue has also been reported for SD in Oct09, and 2 others confirmed it. http://forums.manageengine.com/#topic/49000003686030 Please rectify this, and return the feature back to it's original behaviour. Rgds Ben
SD+ 7 Build 7502 /j_security_check problem
When attempting login, I receive a reoccurring blank browser with the url of (ip address).(domain name).com/j_security_check. After looking into servicedesk log (serverout0) it reports errors: [07:20:08:683]|[12-18-2008]|[com.adventnet.authentication.PAM]|[WARNING]|[47]|: FailedLoginException occured with message : Exception while retrieving user account| [07:20:08:683]|[12-18-2008]|[SYSOUT]|[INFO]|[47]|: from login.jsp : ssoCookie=null unameCookie=nullsinCookie=null| [07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[47]|:
Multiple Performance Monitors in one Widget
Hi, Is it possible to have multiple performance monitors from a one device in a single widget? I know there's a "Last Polled Value of a Performance Monitor" -widget, but I want to see polled values from multiple perfomance monitors. Let me you give an example: I have 15 different dhcp-scopes and I monitor each scope's available addresses. Now I have to use different widget's for each scope instead of one. -Mikko
routing table on Cisco device
Is there a way to trigger an alert if a routing table on a Cisco router changes?
2 approvers - only 1 can approve the other gets only reject button.
Hi, When i making a PO and selecting 2 approvers at least the first one send the approval and when the second one logins to see the PO he can see only the reject button. We need at least 2 approvers to complete the PO and make it approved. Regards, C.K.
Pickup should bypass email notify to support rep
When a logged in user performs a "pickup" operation on an incident, it's probably safe to assume that you could ignore the "assignment" notification message to the same support rep. Is there anyone out there where this would NOT be the case?
Clearing out junk sites and departments
Due to some duff AD data imported I have some Junk Departments and Sites showing. I've deleted then in ADMIN, but they aren't going, just become grey.Not a great issue except they show in some filters, like on the HOME, GLOBAL VIEW, REQUEST SUMMARY. I'm pretty sure they don't appear in any real data as the requesters have been re-imported with corrected data. What query(s) can I run to check the SITEID and DEPTID aren't in use and then I assume I could remove the offending items from the tables -
Connexion to AD servers through Firewall
Hello Starting evaluating with ADSelfService Plus Is there a list of ports to open on firewalls for connection to AD servers ? I have already gone through - ldap (389) - NT4-RCP-TCP (135) - and now 1026 (strange, unusual) - and what else next ? Thanks Hervé
"User must change password at next logon" set after password reset
When an erolled user resets their password, it automatically sets the "user must change password at next logon" flag in Active Directory. Is there a way to disable automatically setting that flag?? Thanks! Brandon
Can OpManager read log files
Hi, I am trialing OpManager and the only thing missing from the product is the ability to log parse text files. Can this be done and how? Regards, Ari.
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