Permission problem with roles
I have created a role, with permissions to only view requests & assigned it to a technician, I have ticked the box, Technician allowed to view - All in group & assigned to him. However when the tech logs in and clicks the request tab, they can view everything in every group? Why? Help?
Juniper SRX Support
Juniper is phasing out the SSG netscreen line, and replacing them with the SRX line based on Junos. I can provide access to a SRX firewall to add the out of box support. Thanks in advance, Sean
WMI event monitoring
I have a .NET application which publishes WMI events, performance counters and configuration objects. Is it possible to configure OpManager to interface with these? (I could not find any reference to this in the user documentation). Thanks in advance for your help. Andy
MQSeries channel authority
Hi, For security reasons, I tried to put another MCAUSER on the SVRCONN that use application manager to monitor it, but it doesn't work. I get this message in the stderr.txt: com.ibm.mq.MQException: MQJE001: Completion Code 2, Reason 2035 I use the following rules : setmqaut -m QMGR -t qmgr -g mqcuser +dsp +connect +inq setmqaut -m QMGR -t q -n SYSTEM.DEFAULT.MODEL.QUEUE -p mqcuser +get +browse +inq setmqaut -m QMGR -t q -n SYSTEM.ADMIN.COMMAND.QUEUE -p mqcuser +get +browse +inq +put setmqaut -m
failed upgrade now it wont start
I am running build 7012. I tried to do the upgrade and it failed out. I tried to restore from a backup and it still wont start. I am running this on a virtual server so i restored the entire environment to the 21st when it was working and still can not get it to start. environment: windows server 2003 2 gig of ram build 7012 Event Type: Error Event Source: servicedesk Event Category: wrapper Event ID: 100 Date: 2/27/2010 Time: 2:28:54 AM User: N/A Computer: UK-V-HELPDESK
update 7.5 to 7.6 - any issues? What's the benefit?
Hi everyone I was wondering if someone out there has experienced any issues with updating 7.5 to 7.6. Furtheron I'd like to ask what's the main benefit(s) in your opinion? We're not sure if we should wait for another major update, or just go for 7.6 now. Thanks for any input :-)
Scan Exclusion States
I know this has been asked before but I wan't to bring it up again. :) Dear Santa, To make my year awesome I would love to have the ability to set certain workstations as "non - scannable" Scenario: I have a domain laptop. It is initially scanned on the network to get it into helpdesk. However it's point in life is to be sent out whoop whoop away from my network to interface with some hardware out there. It will never be scanned again and the fact that it shows up in troubleshooting as
Assign multiple requests to a group
Is there a way to assign multiple requests to a different group, instead of going into each one, one by one?
SDP 7010 not pulling embedded images into Requests
Has anyone come across the problem of images embedded in emails sent to the Help Desk not pulling through into Requests? We noticed this happening ever since we upgraded to SDP 7010 last week. Instead of seeing the image, all that is displayed in the Request is a plain box with a red X in the upper left corner. We're running SDP 7010 with MSSQL back end and IE 7 clients.
SDP 7.6 vs Windows Server 2008
Hi Fellows, I am planning to upgrade my SDP server from Windows 2003 Server SP2 to Windows Server 2008, i would like to know before if there is a known big issues reported that may have major impact on this upgrade. Hi people from SDP can you please give your feedback here and recommendation. Please advise, Wanderley Ribeiro
Router changed IP - unable to rediscover interfaces
Hi, We've recently had to change the primary IP address of our core Cisco router to fix some QOS issues. This then caused the device to appear as not available. I changed the IP address and now I can see Availability, CPU, Memory, etc but on the listed interfaces I'm not getting any traffic or utilisation like I was before the IP change. I've tried to do a rediscovery on the interfaces but I get the error "Unable to rediscover the interfaces. Check et, etc". SNMP is working I would assume since I'm
ADS Inetergation & Domain scan will work in ServiceDesk Plus 7.6 installed in Linux?
Installed Service Desk Plus 7.6 in Linux server and unable to scan windows 2003 ADS Workstation & ADS Users - Requester (Import from Active Directory.). It is possible after configuring Samba or any document for configuring windows pc and server in Linux Service Desk Plus.
adding multiple SMTP addresses to bulk groups
i am creating 167 distribution lists and need to add about 10 additional SMTP addresses for each one.
Problem With Alerts!
I am using Opmanager Version 8 It is showing sites as active Monitoring Interval is 5 mins If i try to ping the site , The results that I am getting are Reply from 10.63.0.1: TTL expired in transit. Request timed out. Request timed out. Request timed out. what is the difference between alerts Probabale Device Failure and Device Down? Can someone please help me ASAP?
Applications Manager 9: request of explanation on actions
Kind Sirs, I need some explanation on Actions. Are Actions triggered each time a condition appears, or the first time? Then they stop being triggered unless the alarm is cleared? Let's say that I configure an action like sending an email at Monitor group level. If the group has some kind of Error or Warning, does it mean that the email will just be sent once, even if other alarms are triggered later in the same group? Can you please explain? Many thanks
Jboss 4.2.3 monitoring
i am not able to monitor jboss 4.2.3 using application manager9.i get an error : " mbeans not found"
How do I set field options active/inactive for a specific field?
We would like to use ChangeType by adding new entries, but would like to remove Minor, major, etc. We've found all we can do is add new options.
Quotes in auto Logon Helper
Hi, Im trying to edit the putty auto logon helper because we're using passwords which contain special characters that need to be escaped on the command line. What i try to do is changing the command to putty.exe -ssh %ACCOUNT_NAME%@%DNS_NAME% -pw "%PASSWORD%" so that the PW gets escaped probably, but PMP is resitting my settings every time. What is the correct Syntax for using quotes in Command to invoke in Windows textbox?
Importing tickets
Hello, I would like to know if there is a possibility of importing my data from another source, i have been using an internal ticket submission and need to import them to ServiceDeskP so that when our client enters he can see all the ones we have previously work on, both are using MSSQL. Thanks in ADvance!
Apache off-by-one buffer overflow
is there a quick fix for the Apache off-by-one buffer overflow in 7.0.0 ?
Feature request for submitted passwords
Hello, So far PMP has been a great resource for our company but I have an issue. We have several admins handling delegation and security of all passwords, however users have no way to "submit" a new password to be added to the admins to be approved and shared. The only way new passwords can be added is if the person requesting the resource to be added comes to an admin and asks them to add the resource. This is an issue because there is not a highly secure way to do this as many associates are
ERROR: Trying to start MySQL server failed
Hi there, Having a problem starting the Password Manager Pro service. We have it running on Windows Server 2003 R2 SP2 (32-bit) and it has been working fine for a long time. The server was restarted on the weekend and now the service fails to start. Manually starting the service (from the Services MMC) works but it stops almost immediately. I've attached the WRAPPER.LOG and SERVEROUT0.TXT files, and also the output I get when trying to run STARTDB.BAT from the command line. Any help on this would
OPmanager8 not receiving syslog from solaris10 server
Hello all, I have a OPmanager8 configured on a Windowsxp machine monitoring several devices including some solaris10 servers, I have configured the solaris10 to send the syslog to my Opmanagermachine, however I can´t capture anything am I missing some configurations steps ? Here is ther proof that solaris10 is sending the syslog. publica -> cam SYSLOG C port=39172 mail.info: <22>Feb 25 20:26:54 publica -> cam SYSLOG C port=39172 mail.info: <22>Feb 25 20:27:54 publica -> cam
iPhone App?
Any chance of an iPhone app for any of your products? I use several, ServiceDesk Plus most heavily. Just curious. Thanks, Tom
Permissions problem
Hi! I have a problem: I have created a role, assigned a specialist to that role. Everything is ok except that he can access Purchase module. He cannot create orders, but he can view orders. Please help me if I can handle issue by myself. Thanks.
Folders Accessible by Accounts
Under the "Folders Accessbile by Accounts" reports option, When I select the file share it doesn't show me any subfolders there. If I try to run the report for the share it self, it gives me the following error: Error in accessing the given path,The system cannot find the path specified - Error Code : 3 Although, I can manually access the same path with the same user credentials that I have mentioned in the domain settings. This particular report works for all other file servers except one particular
Juniper SA 2500
Hi Support, we would like to monitor juniper SA2500 could you help me to make template, I used the template J2350 but only the ethernet interfaces are monitored. Thznks & regards,
Disable netflow statistics on single interface
Hi All, For example I have configured like below in one router and getting statistics from all interfaces. ip flow-export source FastEthernet4 ip flow-export version 5 ip flow-export destination address 9996 I found in the below link to disable netflow on single interface use "no ip flow-export destination address 9996" but when I entered this command under any interface then the primary command (ip flow-export destination address 9996) on the router is gone. Can anyone telll me how we can
Opmanager and Cisco CSS ISSUE
Hi, We are using Cisco Content Service Switch device. Those device are not included into the basic set of device that opmanager can manage. For each device the Type is unknown. We then have several monitor, especially “service current tcp connection” The problem is when we open this monitor all information are displayed in OID form, and not text. In my attempt to solve this problem, I change the type to “Cisco content service switch 11000 series” and I lost all my monitors, which is a very very
WMI Problems
I have started having problems with WMI global paramaters. When testing credentials the global account fails. If I use the below credential for the device and input the same credentials it passes. If I then switch back to global it passes. Closing it out and coming back in the global account fails again. Any Ideas
I am trying to add this custom monitor for VMFS
Hi, I am trying to add this custom monitor I copied the text below from the host resource.xml file can you please fill in the mysql command that relates to my new entry. For ii iii and iv I just copied what was in the fields , can you please fill in what should be in the field for the datbase.Thanks: i)update graphdetails set protocolid=2 where graphname like %Free Disk Space in GB VMFS%'; ii)delete from devicepackagetograph where graphid=<graphid value for the custom monitor in graphdetails
Schedule Report
Dear all, I would like to know if it's possible to schedule report like "Licenses to be Renewed", "License Compliance", "Prohibited Software", ... Thanks & Regards,
Idea - Reports - Graph colours
Hi guys, Apologies again if you've already implemented this in a newer version than 7007 but I was wondering whether it was/would be possible to add the ability to set graph element colours in reports. The main reason I ask is that I've recently produced an SLA report for a client showing a stacked bar of requests grouped by priority, stacked on SLA overdue status and my True values (i.e. SLA breached) are coming out Blue whilst the False values (i.e. SLA met) are coming out Red, which as you
How do I mark fields required on the 'New Change' form?
Anyone? Any Idea?
Resolution Comments
If I use the Resolution option, and the mail is send to the customer where he can “Close” ore “ReOpen” the case. There is a Comment field. If the customer writes something in that Comment field, it is only in the Case History I can find the Comment, and not in the Request itself. This cannot be right, or?
Which account makes modifications?
We want all changes in AD Manager to be logged as that user, not a generic service account. Example: UserA logs into Admanager with his Domain credentials. Upon login, UserA makes a change to Active Directory. When reviewing logs on the affected Servers, we want the change to have been made by UserA, not a generic domain service account with Domain Admin priveledges. Is this possible? What does the, 'impersonate as admin' option actually do, or not do if unchecked. Thanks, Mike
Can I set a new request to automatically send for an Approval
I have a request template for New Employees. The department manager sends this in. I want to be able to have the ability to have the system autoimatically send an approval request to the HR department when a New Employee request is put in. Is there any way to do this?
Contact name
Hi, When taking a new request via e-mail. Some emails come from generic email accounts or unique names not related to the sender. For example supportcentreplus@advent.com will show the contact name as the e-mail account. I want to be able to edit the name seperatly from the e-mail details? How is this done? If I edit the contact name the e-mail details dissapear, highly frustrating. You cannot edit the one without removing the other. Stewart
Opmanager cli / snmp
Hello, We need a monitoring solution for our infrastructure. We test trial version which is very usefull. But my problem is that i can't have processor and memory usage, profiles check (snmp cli) always failed. I tried to upgrade snmp version on client server. I tried differents protocols to get informations : Telnet, ssh Thanks for responses. Best regard
How to translate some labels?
Hi Everyone! Please advice, how can I translate some text labels to my native language, that are not translated initially? For example "ReOpen" (request) or "Approved". Is there are some files with these variables? Thanks.
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