Error Code 6be
We seem to be having a problem polling a single domain controller. Error message in the status of Domain Settings says. Error: Remote Procedure Call failed. Error Code: 6be I've checked the event viewer of that specific domain controller and there is activity getting logged. Any ideas?
Software licences
Is there a way I can add say a batch of 100 Office licences without creating 100 individual entires and then assigning them out to Workstations? Thanks
Goup notification does not wotk
When request assigned to group, nobody gets notification, although checked in group settings. If additionallly supp rep has been specified he gets the notification, but not other members of group. Bug?
Additional Filter on Global View - Request Stats
Could it be considered for a addition in a future release to add a filter by Assignment group to the REQUESTS stats on the GLOBAL VIEW tab of the HOME page please. We typically assign to team and then the team picks up the request and assigns to a technician, so the Requests by Technician shows lots of UNASSIGNED. Having the option to report by Group would mean we have the instant dashboard view of where all the work is sitting to be done. Kind Regards, Andy
How to Change DB port of Service Desk in Linux console ?
How to Change DB port of Service Desk in Linux console
Custom Report Help
Please could someone help with a custom report. I need to report on Resolved Time, as well as Closed Time but this isn't shown anywhere. Could someone provide the query that will show the following information:- Ticket ID Requester Technician Priority Category Sub Category Group Status Created Time Resolved Time Completed Time Thanks, Paul
SQL 2005 code to list Assets and all associated Components
img{ *width:700px; max-width:700px; } I am trying to produce a Visio drawings showing links between Business Process and the dependant Assets and Components neccessary to deliver the Service. I've asked for the question a few times now and would be very grateful if someone could assist. Regards Dave
Change URL for Application Manager
Is it possible to change the server URL of Application Manager from http://hostname:9090 to http://hostname:9090/applicationManager ? Where can I do this?
Editing a note displays a different note
Has anyone else had/seen the case where you click on edit next to a note and it provides a completely different note to edit, sometimes from a different request all together? We have a user that is seeing it sporadically.
Auto Authentication Intermittent Issues
All users are intermittently being prompted for their network credentials when accessing SDP 7603. Sometimes they are able to auto authenticate and sometimes they are prompted for their credentials. The system autenticates about 85% of the time. The rest of the time users either have to log in with their credentials or close all browser windows and reopen SDP. Sometimes, a user will have more than one IE window open and closing all the IE windows will allow the user to auto authenticate. Other times,
Descriptions and resolutions disappear when saving or closing
I have had many users complain and experienced the problem myself where a description or a resolution disappears when saving or closing a request. I am on 7603 but have had the issue on previous versions. The issue seems to happen more frequently since upgrading to 7600. Has anyone else had this issue?
Monitors of Application Manager
I have a question about the application manager, it appears that we have 6 applications, of which 1 is the management console and have the Enterprise edition. We have the 1000 package to include monitors but I am not sure if I can place 1000 monitors for each application or are 1000 monitors by adding all the applications that we have (ie the sum of the application 1, 2, 3 .. etc). Thanks for your help Regards, Jairo
How to find a specific interface in opmanager?
if i change the display name of a interface, how can i find it quickly?
apc ups - monitor voltage/amps on phases
Anyone know how to monitor the voltage and phases on APC UPS's? I think they are under .1.3.6.1.4.1.318.1.1.1.9.2. Thanks, Evan
Business Rule "Change Satus to Closed" -doesn't work
Hi, I recently updated SD+ 7514 to 7602. I had Business Rules that ware set to Change status to Closed automatically. They ware working OK before the update. After the update, I can't succesfully set the status to Closed with Business Rules. Can anybody tell me if this is a feature change or another bug? Regards /lakend
OPmanager
We want the opmanager to send a sms to our phone when there is something wrong. But we want to change the layout because the massage it send is to big for the telephone. can someone tell me how to change the layout of de sms it send?
Monitoring SLES 10 SP2 Servers?
Hi All, Trying to get Opmanager to monitor my SLES 10 SP2 servers and do not seem to be able to connect and monitor via telnet? telnet is working through other programs? any ideas. I can monitor using snmp, but cant get disk stats to work?
Data Not Available on the CPU Custom Reports!
I am now using the ManageEngine Opmgr 8.0 for monitoring. When I try to run the customized report, only CPU counter showed no data available. However, I could view the real time report on CPU. Could someone tell me how to check it. Thx.
We want to view the System Log.
Hi all, We want to view the System Log as such attached snapshot file of SDP. - System Log Message, User, Action or Date, login/out time of user, etc.,
CSV Bulk Group Creation - How to set `managed by' in bulk
Am using Bulk Group creation to make about 100 groups but can't see any way to populate the `managed by' field in AD from the CSV upload. I tried putting a column in the CSV called Manager and then put the full DN of the manager in there but ADManager just ignores it. Am I missing something? Thanks!
bulk groups, how to add users to the groups
i can create the groups but am unable to add the users at the same time. can you tell me the heading to use for this? thanks
add users to AD group
i can add the groups from a CSV file but i am unable to add any users to the members tab.
Some error when upgraded from FWA5.0 to FWA6.0
Hi, I just purchased FWA6.0 and upgraded from FWA5.0 to FWA6.0. I found the serious error when I configured FWA6.0 to analyze log from Microsoft ISA2006. Log on Top WAN (ex. top wan hosts,top wan user) column is not shown. See the attachment for more detail. Be noted that there was not any error when FWA5.0 had been used. (Same log file, Same physical server and same OS-- Linux Redhat) Would you find out the solution ? PS. I upgraded FWA5.0 to FWA6.0 by unintalled FWA5.0 first and
How do you see if SNMP queries are working?
Hello. We just upgraded from FWA 5 to FWA 6. We are using Netscreen 5GT firewalls. The Live traffic reports used to be only populated by Syslog logs in Version 5. After the upgrade I wanted to start using SNMP as well. On the Live Reports page I entered the Global SNMP Parameters. 3 questions about this: 1- I assume I have to enter the Listening port (default 161) and not the Trap port (Default 162) ?? 2- I saved the SNMP settings (I see a green success message) but when I reopen the SNMP parameters
Unable to restore data - 7603
Taken a full backup in 7603, then taken to another machine to test it. Problem is the restore fails as below: ====================QUERY = INSERT INTO HolidayDefinition (HOLIDAYDEFINITIONID,H OLIDAYDATE,DESCRIPTION,SITEID,ISRECURRING) VALUESnull java.sql.BatchUpdateException: Data truncation at net.sourceforge.jtds.jdbc.JtdsStatement.executeBatch(JtdsStatement.ja va:901) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreTableData(Rest oreSDBackup.java:404) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
last file access
is there a way to find out when a file was last modified or open by a user? Need to clean up maxed out server. thanks
MySQL database on another server
Hello, We would like to use a central MySQL database server. How can we configure ADManager to use a MySQL database on another server? We found some settings in database_params.conf and made the changes accordingly, but when starting ADManager it says "Unable to start MySQL server on port 3306. Please free the port." Thanks for your reply and efforts in advance! kind regards, Bob
Custom reporting availability
Hi In ADManager Plus, is there or will there be any functionlity for custom reports to be built and incorporated into the tool? Thanks Paul
Can't update status or technician via the ServiceDesk API
Hi, I've created a Perl script to update ServiceDesk requests via the API. I want to change the technician, set the status to 'on hold' and add a resolution. Adding the resolution works fine but if I try to change the technician or the status I get an XML response with 'Success' in the operationstatus but the change hasn't been executed. For the technician I have tried sending their name, their email, their username and both their username and email at the same time but none of them work. Below are
Insert from a hyperlink to a document
I need to know how to insert a hyperlink to a document on a new request.
upgrade from SDP 6 to SDP 7 - procedure
hi, we are planning for upgrading SDP 6 to SDP 7 do we have any upgrade package or install SDP 7 on SDP 6 any other things to consider while upgrading, more info Pls advice.
error in log does not make sense
When looking at the log viewer I see a number of entries showing : search key: mac module: solutions type: error My question is why is this showing as an error? When someone searches any term in our solutions module it is showing as an error in the log view even when there was no error (ie there were solutions matching the term).
Why don't the supporcenter engineers use supporcenter?
Why don't you use supportcenter yourself? Then we can make issues or look at issues. Then we can see if some issue is assigned to someone and what the status is: open, in progress, testing, finished, closed. Then we also have an idea in which release something comes etc. You have made a good product, but it would be nice if we could get more information, as is mentioned numerously in other discussions. Then you can add closing rules like: If an issue gets closed: Let the user add information about
SLA escalation and notification
Hi, I was wondering if anyone knew a way of achieving the following... 1. All new requests automatically goes into the Level 1/2 queue with a 45 minute resolution SLA and automatically gets assigned to a Level 1/2 technician 2. If SLA is violated then notify whoever 3. Technician in Level 1/2 queue then assigns the request to Level 3, which then notifies the Level 3 technicians and resets the assigned technician to unassigned 4. Level 3 technicians pickup the requests and assign Impact and Urgency
Monitor MS SQL - how?
Hi All, We are running the Essentials evaluation (upgraded from Professional) and are managing a number of MS SQL service however I cannot see the screen or information that is shown on the OpManager MS SQL video tour. What am I missing? Do I need to enable something? Thanks Phil
software tracking-how are you using this?
We do not scan individual workstations here but we do supply software licenses. Does anyone use the software tracking ability of SDP without the scan? I am trying to figure out if this will work for us and would be interesting in hearing your experiences. Thanks!
Software Changes Audit Report
Hi Is it possible to get a report that tells me what software was installed or removed during the last 12 months. Regards Mike
Two Awards. We’re Flattered. Thanks!
We are happy to share this news with you. ManageEngine ServiceDesk Plus has won two awards this year, Winner in Network Products Guide Product Innovation - IT Infrastructure Awards 2010 and runner in Windowsnetworking.com Reader's choice Award-2010 . We would like to extend our gratitude to all our customers who voted for us. Thanks for making us the “The Winners”. Let’s bring home more awards together this year. For all those who love ServiceDesk Plus, you can now follow us in twitter @ http://twitter.com/SDPtweets
The traffic doesn't match the real traffic
Dear All I have Firewall analyzer 6. The problem is that from the Firewall reports top hosts I can see the sent is 0 bytes and the recieved is (too much huge). 1- How can recieved this much traffic without sending any bytes? 2- How the firewall analyzer tracking the traffic? 3- I have Cisco FWSM. I enabled the logging like the document. Do I have to enable the logging with each line of the access-list to log all the traffic and anlyze it by the firewall analyzer or the firewall analyzer needs
Reporting on Change Management Assets
Hello, I am testing out the demo of the enterprise edition and I see nothing in reporting that relates to "Assets Involved." If auditors come to me and say, "Show us all changes that have been made to ServerXYZ," how am I supposed to pull up a report of all tickets/changes for that asset? Thanks, Justin
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