Unable to fetch Managed Object
Dear all, After I hinsert server Montiors options in Performance Monitors, I have this error message : Unable to fetch Managed Object details for the object : vm-ktpresta.bdo.banquedorsay.fr Could you help me please,
Email Attachments requesting a login
Good Morning, When a user recieves an email from the Service Desk that contains attachments (such as jpegs, bmps), it requests a login upon opening the email. How can get this to dislpay the attachments without requesting a login? This is how it appears at the source level <IMG alt="Picture (Device Independent Bitmap)" src="http://helpdesk/Untitled%20Attachment" NOSEND="1"> Regards Richard
Alarm notification customisation
Hi All, Some quick background. We have a number of devices which are being monitored with multiple monitors on each device but the alarm messages we get are confusing. For example, if a main service fails then we get an email saying the main service and 4 associated (monitored) services are also down. This is great, however bringing the main service back up does not always bring all the associated services back up and the clear message just lists the device name in the message subject and with lots
Opmanager probe not working
We installed the opmanager MSP probe in one of our servers.However when we try to access the web console, we are getting an internal server error.The probe is not getting registered with the central server. we tried starting the server using startdms.bat from D:\Program Files\AdventNet\ME\Probe\bin . But it is getting stuck at "DMS is waiting for registration from the Central Server." Can anyone help me with this
email forward report
I am testing out this product and I love it by the way. I do have one question though. I am wanting to know if this is possible, I am trying to generate a report of my ad/exchange users that have something in their mail forwarding tab, that way I know what users have their mail being forwarded to another account. Is this possible?
SQLException while getting database connection.
I installed the new OpManager 64bit for Linux and I keep getting this error when trying to start. I have done a remove and fresh install twice now. This server can run my old OpManager 8 fine. Below is what I get: ./StartOpManagerServer.sh Java Home /data/OpManager/jre inside addon check SQLException while getting database connection. Check if database daemon is running com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Unknown database 'OpManagerDB' at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:936)
4.4.4430 - user auth error - unsatisfiedlink
Recently updated license. The 'reset password' features seems to work, but normal logon in order to unlock or change you account attributes fails with these messages below (from the debug logging file of course) [15:38:36:109]|[02-19-2010]|[ADSMLogger]|[INFO]|[21]|: Initialization Finished| [15:38:36:109]|[02-19-2010]|[SYSOUT]|[INFO]|[21]|: List :::: [{distinguishedName=[CN=xxxxx,OU=xxxx,OU=xxxxxx,DC=xxxxx,DC=xxxxxx,DC=net]}]| [15:38:36:109]|[02-19-2010]|[SYSOUT]|[INFO]|[21]|: DomainUserAuthenticate
Import Answers (automate) ?
It there any way to automate the Import of Answers ?
Error Code - 1,264,040,884,085
While trying to save new outgoing email settings, I am getting the above error. Any ideas?
Ability to override work log requirements when closing tickets by closing a problem
When multiple tickets are associated to a problem and the problem is closed you have the ability to close all associated tickets. If the case closing requirements require that a work log entry is added, the request will not close. It would be nice to have the ability to over ride that requirement if a work log is added to the problem.
New Request Template - No email
I'm having the following problem: First, email has been working and continues to work except for: - I created a new request template. I added a variety of fields that we require for a new hire. I saved this, tweaked it until I was satisfied with the layout, then submitted a Request using the new template. Here's what happened: - A request was placed in Servicedesk - An email was received by me stating the request was logged and the id # - A second email was received based on a Business Rule.
Pre-populating Requester Details
So I'm configuring ServiceDesk Plus as a call tracking system for my company's HR benefits help desk, and I was wondering if it was possible to import more fields from Active Directory into the Requester Details section of the form. I would like these fields to pre-populate upon selecting a requester from AD. Thanks!
User’s (Domain Admin) login logoff tracking in Domain Controller & Additional Domain Controller System's
Hi, I want to monitor all users (Domain Admin Group users) activates tracking like they change setting of group policies, deleting user accounts, modifying user permissions, long in logoff timings, etc.. Thanks & Regards Kishore
Exchange mailbox Report
Good Morning, I would like to have a report with the last access to a mailbox. And if is possible also the mailbox size. thank you
[Notification Profiles] - if Device misses 2 poll ?
Hi, I'm looking to change our current configuration for the notifications profiles, currently, most of our switches have the "Alert on 1 miss" setting, wich is a bit annoying, because this cause a lot of e-mail to come to us, we would like to change this setting to 2 polls, but the options are 1, 3 or 5. 1 seem to send mail whenever the device misses a ping, wich happens often (Adtran switches seem to "ignore" ping request if too buzy, and we dont know what is the switch threshold to say it is buzy,
Unable to reply to a request containing an E-Mail address starting with an underscore.
When trying to reply to a request where the 'To' or 'CC' fields contain an E-Mail address starting with an underscore the following message is returned and the reply isn't sent. Message from webpage Please enter propper E-Mail ID: __email@domain.com I assume this has been caused by some field validation which was introduced during a recent upgrade. Unfortunately this is quite an annoying issue as the mailbox which receives E-Mail requests starts with 2 underscores. ServiceDesk Plus version 7.6.0
Can I report on Requests and have Work Log time and Request Type
Hi, I'd like to analyse the work log time techicians are logging against different categories of requests, and request types. Reports based on Requests don't have the 'Time Elapsed' field available for including in the report, and the 'Request Timespent Reports' don't have the 'Request Type' field available for including in reports. Is it possible to have both Time Elapsed and Request Type as available fields in one or both Report areas please? Thanks, Rich
LAPOSTE FRANCE : To improve the seizure of a site
To improve the seizure of a site: When we have a lot of sites, the selection of the site must be feasible after a search or after we have seizure the first characters of the names sites. Please The same fonction like requester will be a suitable solution
LAPOSTE FRANCE : Importation of sites in mass
The installation of an importation of site in application SD, similar to importation CSV for the applicants. This development should not be specific to the Post office but belong integral part to the software package. The functionality of integration of the sites in mass must be automatizable in order to set up an interface and must be usable via the API ones This functionality must integrate information concerning the sites of the Post office, potentially 17000 can be selected during the creation
LAPOSTE FRANCE : To add fields of the site in a model of request
For us it's very important to add fileds of the site in a model of request. So if we have in the request the fiels adress, description,etc,.. One can print the request and utilize an external person or sociéty receiving benefits who does not have access to our resourcefulness information It ' s very important to intervene an external company
Members of SDAdmin unable to approve their own Solutions
I have just noticed an issue where members of the SDAdmin roll are unable to approve their own Solutions but can approve other users Solutions without any issues. This is annoying as all I approve all the solutions for QA but I also submit my own and having to grant another rights just to approve my solutions is not really an option. ServiceDesk Plus version 7.6.0 Build 7604
Script to Clear alarms?
Is there any script I can use to clear alarms as I currently have over 200,000 alarms for a particular account logon failure
Make SCP Login using exisiting customer details database
We have a customer website which they have to login to and we want to make it so they can login to SCP using the same login details in order to stop the confusion. We would like to make support center look at our exisiting customer username and password database instead of making our system use the SCP username and password database as this is the details our customers cannot remeber. Does anyone know if this possible and if so how would it work.
report of all monitors by server
Is it possible to generate a report of all monitors that we have setup in AppManager and organize it by server. Server 1 Monitor 1 Monitor 2 Server 2 Monitor 1 Monitor 2 Monitor 3
Is it possible to produce a weekly report, showing daily usage??
I receive a report each day that shows daily usage. I also receive a weekly report that shows weekly usage. I would like to get the report once a week, but be able to see a breakdown of daily usage. I only need the total in and out amount, since I am using this to track a 3G connected network's approach towards its monthly limit. I would be happy to just see a text log of daily data, where each day's data is appended to the log. Alternatively, I would be able to achieve a similar outcome if I could
Service Desk Plus EE Product Activation
Hi, we just bought a license for SDP EE, we got an email with our "customer details" but no licence numbers or related files. How do we activate?? Thank you, Vince.
SD 7.6 vs OpManager
Hi! Don't know where to post, but as I think the problem is related to these thread: http://forums.manageengine.com/topic/sdp-7-6-enable-quot%3bpass-through-quot%3b-authentication I will post in SD+ forum: When i installed opmanager and SD+ half a year ago the integration worked like a charm: i created "local" user (technician) in SD+ users base (all other users were AD imported), i specified this user in OpManager integration settings - and voila - they are integrated. SD+ was 7.0 something with
How unlock account "admin" ?
Hi, How to unlock the admin account ? Because after the upgrade 9005 to 9010 my account admin is blocked. Max login failure count exceeded Account locked. Please try after sometime. It 's very strange. So i have one error in event viewer : './amdb/befailover' had no or invalid character set, and default character set is multi-byte, so character column sizes may have changed Regards, Arcocide
Hotfix 7604 over 7600 Released
Dear Users, A hotfix to build 7600 has been released. The service pack (7604) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7604 addresses the following Enhancements and Issue fixes. Enhancements in 7604 (Released on: 12 February, 2010) SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer->
Assets - Advanced Filter
When I navigate to assets, click on Advanced filter and specify a computer name and then click Filter: Nothing happens... Does anyone have this issue? Our Version : 7.6.0 Build 7604
AD Selfservice Plus & SSL Port
Hi We are using AD Selfervice We are using AD Selfervice Ver. 4.4 Build 4430. We want to make SSL. when we enable SSL. the port number will change 9251. My query is.. the port number 9251 also has to change in client site or it will be same 8888. After enabling SSL i waited for 2 days, its not getting change in client side.the port number is still 8888. please help Thanks in Advance
SD+ does not import current OU structure and relationships
Hi, Running SD+ 7.5.0 build 7504. When I import OU's from AD I am not seeing my current OU structure in AD but rather as it was when we first started up SD+. Anyone having similar?
V8.0 - Alpha & Beta interest
With a potential Q2 release of V8.0 when will you be able to open this out for interested parties to get thier hands on it and start giving feedback and testing. With standard non disclosures etc and not using in production. Seems to be some new direction in it, so likely to get some interesting feedback but hopefully get things sorted that might cause issues for users migrating out of the way ( like the sites stuff that were an issue for some going to V7.5 stage ) Look forward to it. Regards, Andy
Bug With Safari Browser
1. Goto the online demo 2. Log in as a technician 3. Select Open Requests 4. Click on any of the requests 5. Click �Enter Resolution� With Safari, I am unable to type in the Text Box. I tested with Firefox on the same machine and it works fine. We are currently demo'ing your product. Most of our end users are running Mac OSX 10.3 and 10.4 with only Safari installed.
OpManager DE 7.0 monitor Riverbed question
The riverbed snmp is enable. the probe server and central server can't recognize. the riverbed belong desktop category. I am a beginner, I want to know the step of detail how to setup the central server can recgnize. Thank you very much.
Change category (switch) from IT to Non-IT Asset
Hi, How to change the category of this asset (switch) from IT to Non-IT. We don't assign ip to the switch. Using ME SDP 7.6.0 Build 7603 Thank you. regards, Kyle
disable internet explorer?
Hi is there a way to disable the internet explorer pop up everytime time you run servicedesk plus? any help will be appreciated
Can I be cheeky and ask for screenshots or posts of your priority matrix and SLA's?
Hi, I'm new to SDP and am having difficulty with defining my priority matrix and SLAs. We've migrated from a simple hepldesk ticket system and we're now finding that our simple SLAs aren't really appropriate for use with SDP. For example, the ability to stop the request timer when awaiting information/testing from a user, means that our incident SLAs are probably too long. I'd appreciate screenshots of your matrix and ideas of your SLAs for the priorities within the matrix. Thanks in advance, Rich
Linux NewMonitor Implementation
Hi i have an implementation question I have a Linux Redhat system with Oracle installed. I want to create a New Monitoring (Bulk) that it will - Connect (I have the user and Password) - Execute a query that will report back a number (i have this) - Bring Back the query response (number of records in a table) - Create an alert based on the response (if >20) - Clear the alert based on the response (if<20) - Have a Graph reporting the perfomance of the query. Can someone guide me through? Regards
Upgrade to version 6.0.0 and build 6015
Please advice how to install service desk plus version 6.0.0 build 6015. since I need to replicate the our production server for upgrade testing. Regards, Hassan
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