Service Center Additional Fields
My first proposal is the ablility to edit additional field values that are containted within a picklist with out having to delete and recreate the item. Also give additional buttons to move items up or down so they can be sorted without having to delete everything and start over everytime you want to make a change. My second proposal for improvement would have the ablity to have Contact addresses without having to create additional feilds. This would be helpful in situation where your contacts
Forward email not included in history
When you forward an email from ServicedeskPlus it is not included in the history of the call. Is it possible to add this feature?
An "Ordered" status in the PO module of ServiceDeskPlus?
Am I the only one who would like to see an additional status of "Ordered" in the PO module of ServiceDesk between "Approved" and Received"? That way, I could see at a glance which approved POs have been ordered and which are approved, but not yet submitted to the vendor. If you have more than one person placing orders, it would eliminate duplicated efforts. Or is there a better way to track it that I'm missing? Thanks, Don
Opmanager after update to 8050, crash
Hi I update Opmanager to 8050. Then Opmanager not start. OS: Debian GNU/Linux 4.0 Kernel: Linux nms 2.6.18-6-686 #1 SMP Sat Dec 27 09:31:05 UTC 2008 i686 GNU/Linux
email fetching issue ever since updated from 7514 to 7602
hi, We've been having issues with mail fetching ever since updated from 7514 to 7602. We've tried using POP and IMAPS and the results are the same. We were able to telnet from the helpdesk server to our mail server on 110 and 993 without any issues. The username and password is correct as well. Mail fecthing would work again if we either restart the servicedesk service or restar the entire server. It will do two fetching (5-minute internal) and it will stop fetching again. Outgoing email is
Move database form Windows Server to Linux
We want to reinstall Opmanager Professional Server to Linux Box. So need to move configuration and device list from Windows. Could you tell me the procces of doing this? Which files should be copied? What configuration changes should be done? Do utilities exists for suchtasks?
Requester Can't Close Requests
We have the system set to send an email to requesters to allow them to confirm request closes. The Requester gets an email that asks them to close, but when they enter a comment and hit "close request" the form seems to just reload and nothing is closed or updated in SD.
SW History on Asset
Hi, When we use to add or remove a piece of software to a server asset the history tab would record these actions. Since an update (either the last 7.5 or to 7.6) it no longer does so. Hopefully I am just missing something. Thanks.
After Upgrade 8050, open OpManager crash (only IE 6)
OpManager OS: Windows XP SP3 DB: MySQL IE 6 SP3 crash. IE 8.0.7600.16385 (Windows 7 x64) OK. IE 8.0.6001.18702 (Windows XP SP3) OK. FireFox 3.6 OK. Chrome 4.0.249.78 OK. Opera 10.10 OK.
Unable to update Accounts in a request.
We have a number of requests that were incorrectly entered with just a Contact Name, and no associated account. I have now tried to associate an Account with the Request, by: 1) Editing the request and adding an Account, but when I hit save, it returns to the editing screen with no errors(I expect it to return to the view screen). However it DOES update the account, because if I got to either Account, or Contact and review this contact/Account, they are updated there. 2)Editing the Account and/.or
email notification html parsing 7.6 SDP
WE have found that after upgrading to 7.6 7602 service desk we have some issues with emailing notification in HTML. It works find when notifying of new tasks but does not work when a technician is assigned a task, the technician gets a black screen. The same issue applies when sending emails to requesters and forwarding emails to technicians. I have been through all the forum with no luck. Can you please let.
Hardware Summary Report (Workstation summary reports)
- Can I customize this report? Edit the layout, change the font, color... - Can I add another data to this report? I see only Memory Details, Network Details, Disks and Drives... I want to add Video Card Name, Video Card Memory, Sound Card Name, Last user login to this report! PS: Version 7.6.0 Build 7602
Displaying additional requestor details in a request
I'd like to be able to see the EMPLOYEE ID information when ever a request is created. At present the only way I can find to do this is to enter the requestor details on the request, then click on the SEARCH REQUESTER LIST icon, which brings up the search page with just the requestor selected shown. Then click on the EDIT REQUESTOR link. If possible the details would be possible via the Request page, 2nd option would be on the VIEW REQUESTER page. Suggestions on supported or even unsupported ways
Import a single requestor from Active Directory
Is there a way for me to import a single requestor from AD? I know the OU group for the user but I would rather not import the entire group.
Cannot apply Request Template to any request
Since 7.5 we have been unable to go into a request, edit and apply the request templates. We have tried to delete and recreate the templates but that does not work. I have seen similar posts; WHEN WILL THIS GET FIXED?!?!?! Would like to see another answer other than the standard, "...will be fixed in next hotfix..."
Server/Workstation Summary Report
I am trying to figure out a way to either print all Server/Workstation Summary Reports with either a page break between the server/workstation (each new server/workstation starts on a new page) or to print the Workstation Summary Report one at a time by using filters. This seems like an easy task, but the only way I can figure it out is to do a seperate custom report for each Server/Workstation. Help... Thanks.
Traffic IN is not the same as traffic OUT on Foundry devices with sflow
Hi, we are using Netflow Analyzer 7.5 (7600) on a Linux Machine. The Software collects Data from Cisco Routers with Netflow and from Foundry/Brocade Switches with sflow. Netflow in combination with the Cisco devices works fine. The data from the Foundry/Brocade Switches doesn't fit together. Two Foundry SuperX with latest firmware are exporting sflow data for one 10Gbit/s Interface (this is the link beetween the two devices). If we compare the interfaces in Netflow Analyzer we will see 5,39GB Incoming
AD SelfService
We have installed ADselfserivce in Our Network. When a user is updating is details in AD selfservice , Its giving the following Error Error Code - 80070005 : Error In Setting Attributes, Please Help. Thanks in Advance.
Reports
Is it possible to setup PMP to send an email out every night that only shows which passwords were accessed/changed the previous day, and by whom throughout the day? Sadly, the Password Activity Report lists all passwords in the system, and while it says when it was last accessed or changed, it doesn't who by whom. If my first question isn't possible, is it possible to get this report to include person who accessed it?
InterProduct Interface Consistancy
Is there a team at Adventnet that is responsible for overall user interface and design? It would be really nice, if all the Adventnet product has the same base interface across the board and had the same consistant look and feel. Looking at the interfaces for both SD+ and OpMananger.. they are completely different. Completely different layouts on the tool bars and where to find information. SD+ has single signon, OpMananger does not.
How to change the font color of the options in the header bar?
Hi Guys, I'd like to know how can I change the font color of the option in the menu bar. Like "Help", "Preferences", "Reminders", etc. Those are the option in the top-right corned when a user is authenticated. Thanks in advance, Roberto.
Deleting System Log
Currently we have 661981 log entries in System Logs. I would like to remove all log entries so I can start fresh fixing the errors, however I can only remove 200 at a time, as you can guess this is time consuming. Is there a quicker way to remove all log entries? We are using the MySQL database and v7.6.0 Build 7602 of SDP on a Windows 2003 Server.
Router availability
Hi, I´ve a Cisco 1600 router with 82% of memory use. No other alarmas are present in the router. But when I take an availability report of the router it appears -0.55%. Does the high memory use percentage brings the device availability down?. Can I change some setpoint in the application to not to consider the memory use when calculate de device availability?. Regards, Juan Cruz.-
Meaningful error codes
Sometimes when doing things in SD+ we get really helpful messages like : FAILURE :Database exception while deleting Workstation. : Cannot delete or update a parent row: a foreign key constraint fails. Please report the problem to the system administrator, with the Error Code - 1,238,241,091,765. Or are reported here: http://forums.manageengine.com/topic/why-is-the-error-1%2c238%2c003%2c953%2c765%3f Adventnet said they would help in this post: http://forums.manageengine.com/topic/not-able-to-delete-a-workstation-from-servicedesk;
6500 CISCO FWSM, multi context firewall logging
Good day, I would like to know if logging on the rulebase is not set to informational will it be logged by the firewall analyzer(logging on rule is set to default normally). Also we have a 35 Mb internet bandwith which is normally 100% utilised, but this does not reflect on the analyzer. the analyzer only shows usage up to 4 Mb, must all the rules be logged Can you advise. Sarish
Save reports to Disk
Can we configure FirewallAnalyzer to save scheduled reports to disk instead of emailing them? It would be nice to save them to a UNC path. Also, can CSV reports be configured to show more than the top 10 entries for a report category? I have seen how to increase the number for PDF reports, but not CSV.
MIBs for HP UX and HDS AMS2300
Hi everybody. I'm looking for MIB-files for HP UX and HDS AMS2300. Is there anybody who has a link to them or know where to find them? RG. Kaspar Brygger Søndagsavisen A/S
Customer Name Fields
Afternoon, Would it be possible to get individual First Name and Last Name fields both Customers, and Support Reps? The $ContactName variable often makes it difficult/obtuse to write comfortable or natural sounding phrases. For example, currently, using $ContactName, a sentence may look like: Dear Sean MacIssac..... Where $ContactFirstName might look like: Dear Sean...
purchase request notification
Hi, is there any way to configure ServiceDesk Plus to send a daily message to the approver until the Purchase Request is either rejected or approved? This would be of great help. thanks
Domain Scan duplicates computers
When I do a scan on our domain it creates new computers into ServiceDesk that are already there. so now i have 2 computers with the same name, one is assigned and has all of our information and the other one does not. Please see attachment How do i fix that?
Assistance with API functionality
I now have a need to take advantage of the API functionality in SD+, but I have very little understanding of how this works. I'm going to start small with basic functionality, but this discussion may eventually start evolving into greater detail regarding VB scripts, etc. To begin, I'm simply trying to create a new request via the Address Bar in IE. From what I undersand, I just need to supply the URL for the server, followed by the path to the RequestServlet, followed by the necessary attributes.
NFA Slow.......
Hi, i am running NFA 7.5 build 7600 115 interfaces managed. I have implimented the suggsted changes to increase the preformance of NFA , but it is still quiet slow in responces. The Server it is running on is a Quad Core with 4Gb ram, mysql for the backend. Can you advise of any other way i can increase the preformance of the Application? Regards, RH
Netflow bandwidth utiliization
How can netflow calculate above 100 %, please see attachment
Problems caused by DB
Hi latest i have experienced issues that was caused by db (error data in tables) in notification profiles, in assigning a template to many workstations and still have issues that are in support with folders monitoring and i still discover some. if i make a new installation my issues do not exist so i am convinced that the problem is someware in db. I have 2 suggestions. 1 . Maybe you can create health check scripts for the db like the ones support ask from us to execute, 2. Create some migration
OpManager device templates
Hi, I am looknig for some device templates for our OpManager installation specifically for Juniper Netscreen, EX4200 and F5 Big IP devices. any thoughts?
Where to download licensed version of NetFlow Analyzer.
Dear ladies and gentlemen, my company purchased license for NetFlow Analyzer. Where to download the full product? Should I download a free version and just add the license file to it? Kind regards, Rostislav
Save report results
Hello, We're currently using the ver 6 of eventLog Analyzer, and found it very useful. Thanks for this nice product. For reasons of safeguarding event logs information, we need to save the daily reports generated. Now, we recived them by email, but it will be more helpful for us to have a folder where they are saving without send e-mail or manual actions. I've seen that in the ..\default\server\reports folder are the pdf that the system send us by e-mail, but these are replace each time when
AD Self Servie Plus
Hi Guys We have Ad self Service Plus installed in OUR network. We need to deploy GINA in all our Desktop Machine. we have disable Admin$ share in all machine for security Purpose. Any other way that we can deploy GINA in all the machine By GPO or Logon script. Please Help Thanks in Advance.
Bulk notification profile association not remembering severity level
When I use the bulk notification profile association option to only alert on 'critical' severity events only, the profile is associated with 'all' severity level option instead. I've tried this several times with the same result. Going to each individual server and selecting 'critical' severity events works fine. OpManager 8050 using MySQL backend.
Approvable requests
Hello everyone! I'd like to ask to add such feature as approvable requests. In my organization, along with generic requests, we have requests that needs to be approved. For example, some person want me to give him access to some share, or to install specific software. Of course, I dont know if that person should have access to share. And thats why this request needs to be approved by some other people (manager or someone else). I think it will not be too difficult to add such feature. Thanks!
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