Account administrator creation problem
Namaste, I would like to know, why it is not possible to create a new role as account administrator, and just give account administration permission to the associated person, which means that he or she has to be able add or delete accounts, not just maintain them. As far as I know this option is not available in the current version. If you have any solution please provide to us. Our licensed version is: ManageEngine ServiceDesk Plus - MSP 7.5.0 Thank you, Sincerely, Kornel Mergulhão
Managing monitor attributes - thresholds and actions
Running Build 9005 Now that we have hundreds of monitors with thresholds and alarm actions. It has become hard to manage in regards to when someone in the group adds a new monitor and forgets to add the appropriate thresholds and actions. What would you recommend? Is there a report available for all thresholds and actions? Can we create a rule that triggers an alarm if a monitor is not setup correctly?
Incoming mail problem
Hi, I have a problem with my Sd+, Im using exchange 2007 as a mailserver i fetch mail through imap. if i look in the indox i can see all the mail, but the the servicedesk dont fetch them. the logfile says the the inbox is empty, look at the red text. hope someone can help me! 13:42:45:730]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail fetching session.| [13:42:45:730]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|:
solutions view
hello, we check the option to use&buy service desk software. we use service desk 7.5 for now and we want to know if its possible to view the request when i open the solution. i know how to open new solution but i dont see the request that connected to the solution. thanks liran
Error in Restoration process
Hi, I am using SD 7.5 build no 7509.when i m trying to restore backup files ,i m receiving duplicate entry error. please find the attachment for your error logs
Assigning Request Templates to Sites
Goo Day, In SD7 it is possible to create sites and have departments assigned to them. Is it possible to Assign Specific Templates to sites..? IE one site runs Linux, the other Windows. We do not want the linux guys to see windows related templates and visa versa... all help is appreciated... Regards Warren
Exception while trying to send
I have a problem with Servicedesk plus. Mail from requester create request, but notification not sended, in system log message " Exception while trying to send notification" parameters in outgoing mail server seems right.
8050 Folder Monitor doesn't monitor network shares
When attempting to monitor a network folder the following error is displayed when clicking "Test" Folder Existence Folder does not exist I've attempted the following without success: \\ServerName\Share\Folder \\ServerName\Share \\Server.Name.intra\Share \\10.x.x.xxx\Share\Folder \\10.x.x.xxx\Share If I monitor a local folder and click the Test button I'm shown that the path being monitored is a network path and it's successful. C:\Windows for example will be successful. Is network share monitoring
Data Archiving - Flexible Date Options
I've just upgraded to 7602 and the new data archiving options is a nice addition to SD+ but I would like to see something a bit more flexible when selecting which records to archive. I would like to be able to select a specific date - so for instance, I want to archive all records that are closed and have a closed date before 1st Jan 2009. That way, I can keep my current years records from complete calendar years together for reporting purposes (or it could be half years or quarters if that was appropriate).
Site no accessible after upgrade from 7007 to 7016
The install package ran successfully. I closed everything out and restarted the machine. When it came back up the I could not access the site. It came back with a bad request. The service is running, so I am not sure what the problem is. It seems that there was some change in the tomcat setting with the update. Any help would be greatly appreciated. I have left two voicemails with support this morning but have not heard anything. The online chat option is also not available on this site
PDF of Admin Guide
Is a PDF of the Admin Guide available? It is difficult to keep changing windows to look at the online help while trying to configure ServiceDesk Plus. Thanks.
E-mail alert and report on MAC change
Hello, Currently DC is able to sent e-mail reports, when new hardware is found. I would be urgently interested in two features: 1. To send e-mail when MAC address of any of PC's networks adapters changes 2. To have possibility to add MAC address to custom report (I suppose query report would do this, but it's a hassle to find column names)
why Perfomance Monitor dont send alert ???
why Perfomance Monitor dont send alert ??? my snmp config is ok # snmpwalk -v 2c -On -c public localhost .1.3.6.1.4.1.2021.8.1 .1.3.6.1.4.1.2021.8.1.1.1 = INTEGER: 1 .1.3.6.1.4.1.2021.8.1.2.1 = STRING: mytest .1.3.6.1.4.1.2021.8.1.3.1 = STRING: /tmp/parsa/a.sh .1.3.6.1.4.1.2021.8.1.100.1 = INTEGER: 0 .1.3.6.1.4.1.2021.8.1.101.1 = STRING: 11 .1.3.6.1.4.1.2021.8.1.102.1 = INTEGER: 0 .1.3.6.1.4.1.2021.8.1.103.1 = STRING: Test result is ok why Perfomance Monitor dont send my alert ???
Bandwidth Monitroing from virutal machines. Virtual machines are not shwoing in the Summary view
Hi there, I am already in the test process for EventLog Analyzer, we have created the test enviroment in which we have two physical hardware machines PC1 and PC2 (Running XP SP2) on PC2 I have installed the EventLog Analyzer and on PC1 I have made two virtual machines VM1 and VM1 bother are running Windows 2003 server. I wanted to get the details about the bandwidth utilization collecting events from these virtual machine for that I have downloaded the OpUtils. I have installed it on PC2 and
DLINK DIR 655 Configuration for Firewall Analyser 6
I'm unable to configure my DLINK DIR 655 in FW6. Is it not supported or can someone give me an idea on how. The Dlink is already setup to forward the syslog to the syslog server which is local to the FW6 application. Any help will be appreciated
Employee AD Search returns results marked as "Hide from Exchange address lists"
Is there a way to remove users marked as 'Hide from Exchange address lists' in AD from the search results returned on the login page, please?
Deleting a Vendor Relationship or Product
We have recently been having difficulties deleting a vendor from an item or deleting an item from the product list. When I tried to attach the log file I was told that it was too large. I can email it in or do something else to get this to you. Thanks Dennis Rhine
Link request
I don't know if this is already implemented or not but I would like the ability to link request. E.g I may have a request to build a new server with ID 1234, however I could have two sub request e.g buy parts as ID 1235 and install OS as ID 1236. The way that the linking could work is: ID: 1234 is linked to request 1235, 1236 ID 1235 is linked to request 1234 ID 1236 is linked to request 1234
add task overview in print preview
Hello The feature 'print preview' is a fantastic tool. Can you extend the print preview in order to show an overview of the tasks attached to the request (fields Title, Status, Assigned To, Group) Thanks Best regards, Marc Ludwig
Help Desk roles
Hi I want to disable csv import for the help desk but i want to allow user creation without csv import. Does anyone know how to set it up in the roles setting. Thanks Tony
Why isn't Site able to be mandatory?
I can edit just about every other field in order to require it be filled out, but Site does not allow me to make it mandatory. Why is that?
Merged requests don't function as expected
We have a fairly common scenario where emails coming unti SC+ are linked to existing requests but don't have the necessary reference syntax in order for them to be automatically merged with the request. This usually happens when a client was CC'ed on an email and responds to all on the original email recipients. In these circumstances a new request ID is raised and an email is sent out to our support staff to inform them that it's not been allocated to anyone. This email (sent from SC+) contains
Delete Site
We have deleted a site and it is still in the system. When we try to create a new site with the same name it tells us the site exists. However it does not show up in the sites list. Help!
Custom report
Hi, I've created some reports (on section My Reports) on ELA. I see them only if I'm logged like admin user ! If I'm logged like guest user I don't see any custom reports. Why ? TIA
Eventlogs Analyser 6 - indexes Hot and cold
Hello, We are facing some space available on our server where Eventlogs Analyser is installed. After Analysis, I discovered that there are folders called hot and cold in EventLog\server\default\indexes\, the space used by these 2 folders is very huge, avarage 1 GB per subfolder specially in hot folder. Is it possible to cleanup these folders or not ? How can I do it ? Is there within Eventlogs Analyser something to manage and maintain, clean olf folders ? Many thanks for your help. Best regards
Support Center attachments or contacts with an apostrophe
I have found a problem when using contacts with an apostrophe as well as solutionand request attachments with apostrophes. If you add an attachment with an apostropohe either to a case or to a solution, you will not be able to delete the attachment in the future. If you add a contact with an apostrophe (this is common for many names) the email will not be updated in the request page among other problems. Support center is aware of the problem so hopefully it will be fixed in the future.
Users are getting access denied to log onto terminal server
After users are updating their contact information and then trying to log on a citrix server they are getting access denied. In AD the check box is checked under the "terminal services profile" the box is checked "Deny this users permissions to log on to any Terminal Server" Any ideas why this is happening?
Prohibited Software
Configure Prohibited Software can not uninstall software I selected. The Enable Automatic Uninstallation is checked, but Is Uninstallable is No.
Email attachment becoming main request.
Hi Lately we've discovered that when sending an email with an email attachment in it to a mailbox, after fetching it the attachment becomes main request and the main email is gone. In ServiceDesk it looks like normal request with nothing unusual, only because we have a copy of the original mail which was sent we were able to notice this. We're working on the Exchange 2007.
MS Gina deployment via GPO / SMS
We are currently trialing AD Self Service Plus as a potential solution for our users. I have a quick question about other options for deploying the client. The only way to roll out the MS GINA client to user's desktops and laptops seems to be to use the website to push it out. This seems a very manual process especially as I have to worry about laptop users who won't be in the office and users in other time zones who are never in the office when I am. Is there any way to deploy the MS GINA msi using
FIx for gdiplus.dll missing error
Hi Users who are using the Windows 2000 Operating System might have seen this pop-up error, during OS startup and DC Agent refresh cycle (typically every 90 minutes). It can be quickly fixed by applying a Microsoft patch. Please check the new blog post which discusses this http://blogs.manageengine.com/desktopcentral/2010/01/21/fix-for-gdi-popup-issue-on-windows-2000-os Happy reading. ****************************************** R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management
query for login history report
Hi there, i need a query for generating a login history report for a particular user for 30days... thnx..
Network Traffic Map
Latest release notes state: "A new network traffic map to let you quickly identify highly utilized network links" Where is this found? Am I overlooking?
Cannot get OpManager server to start.
Running OpManager 8 on Windows XP using local MySQL DB. Getting the following error when running startopmanagerserver.bat Starting AdventNet ManageEngine Server Modules, please wait Process : DBServer [ FAILED ] Process : OpManagerStatusProcess [ Started ] Process : AuthMgr [ Started ] Process : DataMgmtRPI [ Started ] Process : NmsPolicyMgr [ Started ] Process : OpManagerRunApacheExeModule [ Started ] Process : NMSMServer [ Started ] Process : NmsAuthManager [ Started ] Process : UserConfigProcess
Shortcut Push to User
I've setup a push to place a shortcut to a web site on a user's desktop. If I assign that configuration to five users, will that shortcut appear on ANY desktop the user logins into? In other words, if one of the users in the configuration logins into five different computers, will that shortcut appear on all five computers? Thanks!
Custom Query: Average time between open and close/resolve
I'm surprised that a query like this is not part of the default reports. I want to see the average time a request is in another status than "closed" or "resolved" Preferably per month. We run SD+ on windows. Help appreciated.
List of Known Issues and Features for ServiceDesk Plus published !!!
All the Known Issues and Feature's reported in ServiceDesk Plus is published on the link mentioned below: https://servicedeskplus.wiki.zoho.com/ We recommend you to check against the above link before you raise an Issue or a Feature and to quote the ID's while raising any questions regarding any Known Issues or Features mentioned on them. Note: We are yet to update the complete list of Known Issues and Features and they will be updated soon in batches and all those new Issues or Features raised,
Network Scanning for Printers - Uses HOSTNAME for Asset Name, but has a 13 character limit.
I'm just in the process of adding all our network printers to SDP+ but I'm struggling to find something that I works how I want it. All our network printers are in the same range (192.168.2.51-192.168.2.99) so I have added a scan range under Network Scan. If I then scan this range it picks up the printers and does one of two things...If the HOSTNAME of the Printer is 13 characters or less, then the printer is added using the hostname. If the hostname is longer than 13 characters (which a lot of
Netflow Dashboard Problem
Hello there, So we installed netflow analyzer to test it out and had some problems with languages. Was thinking it was our server but seems there is the same problem on your Live demo, i attached a screenshot of one of the problem. Is there a possibility to change language, cause we tried to install it in english but keep staying in french. Regards.
Alerts within cisco router to tell you whether 1 of the 2 interfaces has gone done is this possible to set-up correctly
Alerts within cisco router to tell you whether 1 of the 2 interfaces has gone done is this possible to set-up correctly and email. Basically on the cisco router we have a ip clear link and a isdn backup when this goes down we want to be alerted of when the traffic jumps over to the isdn backup route from the IP Clear. Can you assist in this matter.
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