Can we set a differnt ping and snmp collection interval?
There are situations where we want to ping certain devices rather quickly (1-2 minute) so we will know right away if it becomes unreachable...BUT we don't always need all the snmp info gather at the same interval and would like to only get that information every 10 minutes. Can we set the ping to have a different polling time then all the interface/cpu/memory/etc information? Thanks, -Wayne
Ability to set notification for Problems & Changes
One thing that i would like to have added to servicedesk is the ability to add business rules to problems and changes. We often have to alert multiple groups when changes are updated or when problems are created. The tool currently does not have this capability.
Desktop Central and Service-desk detected software
I have integration setup between DC and SDP and its "seems" to be working ok except for detected software. In Desktop Central I get 1709 individually detected pieces of software and in SDP I see only 1519. Is there anything that would account for this fluctuation. I dont want to have to seperatelly maintain two different lists of hardware/Software in these applications. having them sync is incredibly useful but if they do not sync correct, why even bother. Which one is more accurate, should
Daily recurring requests/tasks
A new user at this. I will like to know how to go about putting in a recurring request/task for my daily stuff. Is this possible? Thanks.
Test button for sending e-mail notification once server settings are configured?
I am going through the log files and see where I'm not getting e-mail messages sent out to notify users of password expiration -- serverout0.txt javax.mail.AuthenticationFailedException I have double checked my account settings in the 'Server Settings' configuration page. Is there a way to send a test e-mail through once I've put in my account settings? The only way I can currently figure out is to have the 'report' run and send the messages... Randy Clements Curtiss-Wright Flow Control Company
Schedule auto assign tiket for technician
We need schedule work for our technician because we have rotary schedule. We have diferents technicians in rotary schedule. For example: technician 1,2 work 8:00 am to 5:00 monday technicia 3,4 work 8:00 am to 5:00 tuesday is possible to do this feature? Thanks
OpManager vs. Orion
I am looking for a comparison document of OpManager v's Orion. I hear there is one out there somewhere This would save me a lot of time and hassle and allow me to provide a better business case for implementing OpManager. We already use ServiceDesk and are extremely satisfied. OpManager and Oputils will be a complement to an already powerful suite of tools. If anyone has this, please could they forward to harry.danger@yahoo.co.uk. very very much appreciated...
Trouble loading a DELL-DS2-MIB into OpManager 8050
Hi I'm having trouble loading a dell console switch mib into OpManager 8050 as it appears to be missing a construct definition, but I have no idea which MIB would define the OctetString construct. Any help would be greatly apprecaited. Thank you rob
Not work Import from Active Directory
Hi, guys! I install ServiceDesk version 7.6.0 Build 7602. But import from AD requsters does not work for me. I can select directories for import, but further it imports nothing. Thank a lot! Alex
OPmanager Iphone page refresh
Is there a way to have automatic refresh on the OPmanager browser for Iphone?
Data not recorded in Script Monitor
Hi I now have lost 3 days of data on one of my script monitors. The output file is refreshed correctly with new data every time the monitor is run, but in Application Manager, only -NA- is displayed. And in last 7 days, the latest data is 3 days old. Help appreciated.
SQL Server 2005 install
Had to manually create a couple tables: AM_SearchKeywordsColumnsMapper and AM_SearchResultsHandler. I'm guessing that SQL server has case sensitive column names, so have capitalized installer has: create table AM_SearchResultsHandler ( ID BIGINT NOT NULL, ... had to change to: create table AM_SearchResultsHandler ( id BIGINT NOT NULL, ... After that, the stderr.log file fills up with a bunch of invalid column names, and all the services stop. I'm switching to trying a MySQL install instead.
App Manager Disk Utilization Error
We keep getting the following critical alert on windows 2003 servers: The disk partition DiskUtilization-D: is removed.Kindly delete it using 'Delete Removed Disk' When we log into the server there are no errors in the event logs and the partitions are 100% fine. This seems to be a false positive. Has anyone else experienced this?
SAP CCMS add-on: attribute name not reporting the complete ccms path
Hello, I've noticed that AppManager doesn't report the complete path for an attribute. For example (look at the attachment) I have in my CCMS tree several "Free space" attributes for each Oracle tablespace. The "Monitor Information" area display a generic "Free space" attribute in alarm, not the complete path. As I've set an email reaction to the alarm in order to inform administrators about the problem, they only receive a generic "Free space" problem. Is there a workaround to this problem or a
URL Sequence editing or import/export
Dear all, We've just ordered AM6 to do monitoring of our web applications. This supposes a heavy use of the URL Monitor and URL Sequence monitor types. However, maintaining the URL Sequence seems difficult as the editing features of them is very limitted (or I should change my glasses :-) ) : - how to reorder the urls ? - how to change the url labels - how to add/delete an url in the sequence ? Alternativelly, is there a way to export a monitor definition and then import it back after manual modifications
bug as400 event log
hi, i think i've found a bug about the as400 feauture I have installed the software the January 22, I set date format to ddMMyy (i'm from italy) and the software work well. When i come back to the office January 25, the software could no longer recover from log 'AS400. today I checked the logs and found that the program command DSPLOG PERIOD(000000 270110) OUTPUT(*PRINT) is wrong, beacause 270110 isn't an hour but is a date. The command right is DSPLOG PERIOD((000000 270110)) OUTPUT(*PRINT). Here
Priority Matrix
Hi, we recently finished our evaluation of SDP and purchased the Professional version However - we were evaluating Enterprise and it seems that one of the features we used, Priority Matrix, has been removed from the editable options, but is still causing effects. This means that users cannot manually set a priorty and we cannot put it in a request template, because it complains that it is automatically set with the matrix, which we now cannot disable. please see attached screenshot. Thanks, Tom
NetFlow statistics not coming completely
Hi All, I have 8 MB MPLS link connected to Coreswitch (4507) at my DC, hope we all know that 4507 will not support to configure netflow unless add some external card. The MPLS is managed by provider, they have edge 2811 router at my DC, so I asked them to configure netflow on our interface in their router (2811). They have configured as like below. (config)#ip flow-export source Fa0/0 (config)#ip flow-export version 5 (config)#ip flow-export destination 10.246.6.50 9996 (config)#int Fa0/1 (config-if)#ip
ManageEngine Nominated for Network Computing Awards 2010
We would like to inform you that ManageEngine has been nominated for the Network Computing Awards 2010. This time it’s two products from ManageEngine and not just one. ManageEngine ServiceDesk Plus for Service Management Product of the year ManageEngine OpManager for Network Management Product of the year Awards are presented to the nominees with the greatest number of votes. If you think we deserve your vote, then please take your valuable time to vote for us. You can cast you voting using the link:
Upgraded to 8050, now issues
Once I upgraded to 8050 things started going wrong. Among other issues, it appears that now the "Server Availability Distribution" is all over the map. Look at the times at the top of the chart that is attached. Any help would be greatly appreciated.
Error! Displayed in Alarm Escalation
I've e-mailed OpManager support twice about this but had no reply... I was adding a new rule within Alarm Escalation but included a space. I was shown an error telling me to remove special characters, which I did so. On then trying to save the escalation rule a page simply displaying "Error!" was shown. Now this is all I see when I click on Alarm Escalation. What can I do to fix this? Thanks
Switchports and alerts
I have several Cisco access switches that are monitored by Opmanager. Every time a user unplugs their laptop or it gets shut off we get an alert. This is not optimal as we get hundereds of alerts a day. I have read the forums and the solution has been to unmanage the ports. I do not want to do this since I want to continue to gather performance statistics on these ports. I have seen the ability to change the criticality of certain interface rules but I dont want to change the rules for interfaces
URGENT : Change threshold in AD add-on already applied
Hello, I would like to change and actovate threshold in AD add-on, I have 41 DCs and I cannot find a way to modifiy globally threshold and if I go in each snapshot and i try to modify thrshold, all options are in gray and canot be changed. Can you please, provide how I can change them. Regards philippe
How to convert SDPlus from http to https
Hello What are the steps to convert SDPlus' web addresses from http to https to support SSL encryption? Thanks
How can I make the user Guide available?
Is there an easy way I can make the user guide available from the same server as Service Desk Plus is on. I don't have IIS on the box, wanted a clean environment. Thinking I could just copy the files into a specific folder on the server and they would be available to the user as long as tell them the url, like http://servicedesk:80/guide Thanks, Andy
Stopping mailservices BEFORE starting restored system
Is there anyway to ensure that scheduled reports and e-mail fetching are turned OFF when a system is restored? I ask because I restored our live environment to test server to check the backups and ended up with a couple of scheduled reports being sent out from the test system AND it picking up e-mails. I appreciate it may be very unsupported/non standard, but an indication of what database tables control the processes or a config file that could be adjusted prior to starting the services would be
Changing Backend Database from MySQL to SQL Server 2005
Need some urgent help with migrating the MySQL database to a SQL Server 2005 environment. Below are the steps that I have followed so far. - Created an ODBC connection to the MYSQL database - Used SQL Servers DTS tool to migrate the database from MySQL to SQL Server 2005 - Upgraded the Service Desk service packs to bring the application up to the most current version 7018. - executed the changedbserver.bat file in the following directory C:\AdventNet\ME\ServiceDesk\bin to point the service desk application
Restore Error
I am trying to do a restore on my server but get this error : FYI [SEVERE]: Please don't kill this utility until the operation is completed requestScheme is https stopping DB Server >>>>> false Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/commons/lo gging/LogFactory at org.apache.commons.httpclient.HttpClient.<clinit>(HttpClient.java:65) at com.adventnet.servicedesk.server.utils.SDClientUtil.isServerAlreadyRu nning(SDClientUtil.java:164) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
How to create new request form?
How to create new request form? .. I didnot find drag-and-drop field feature like I saw in ServiceDesk plus software.. please help thanks & regards
service requests versus incidents
Is SD able to separate service requests and incidents? Service request do not necessarily need to have the same priority ratings as incidents and are not time sensitive. Any way to distinguish between the two? Thanks
What sort of SQL maintenance is needed?
Hi Guys, I've noticed we've had ServiceDesk installed for just on a year, and we've never done any sort of SQL maintenance plan on the database. Can anyone tell me if there is a best practise guide for running maintenance on the ServiceDesk MSSQL database? Things like re-indexing etc. Has anyone set up a maintenance plan for their SD database? If so how'd you go? Cross fingers for me people, I'm upgrading from 7018 to 7504 tonight. Hopefully things go smoothly! Cheers!
Migration of request contacts to support reps
The new functionality in version 7 allows us to set the contact of a request to a support rep. This is great and negates the need for us to duplicate each support rep as a contact in the system - something we've been doing for the last six months. Unfortunately as we've been doing this for a while we have over 1000 requests which now need to be migrated from the duplicate contact we created back to the support rep. There doesn't appear to be any way through the interface to bulk edit the contact
Windows Process CPU Usage
Dear Appmanager support, Could you tell us if it is possible to monitor the cpu usage of a certain windows process? I know it's possible in the non-windows enviromnent, but this would be very handy if we can put this also in our Win2000-2003 infrastructure. Thanks in advance & kind regards, Bitz
requestor autofill
We have Sevice Desk Plus 7603. We would like to autofill request initiator's filed under technicians. As for now every technician has to manualy type his name in this field when he creates a request to somebody else. how to achieve this?
Technicians can´t delete their self-created reports
Hi all, if my technicians create a user defined report, they are not able to delete the templates again. If the repport is tagged as private, not even i as admin can delete them, because i don´t even see them. Only workaround is to remove the "private" tag, then i can delete the report template. - how can i allow the technicians to delete their own templates? - how can i see all templates, even the private ones? Thanks for your ideas, Uli
EventLog does not start
Hi, I'd installed the "ManageEngine_EventLogAnalyzer.bin" on a new server runing Fedora 11 (2.6.29.4-167.fc11.i686.PAE). Following the guide, i must start the service with the "run.sh" script in the bin of the installation folder, but it doesn't start up and get the (popular?) error "Unclean shutdown of previous run.": [root@LOGANALIZER bin]# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/LogAnalyzer/EventLog
scaning IP Printer
Hi , when i try to scan IP printer on network, with default snmp community, it gets failed, "Connection to RPC server in the workstation failed" i have HP printer LaserJet 2600 i can scan it from linux snmp command , #snmpwalk -v 1 -c public 172.18.12.27 SNMPv2-MIB::sysDescr.0 = STRING: HP ETHERNET MULTI-ENVIRONMENT SNMPv2-MIB::sysName.0 = STRING: IT_Workshop ... ... . . . . any idea to solve this
How to backup OpManager 8050?
How to backup OpManager 8050?
SupportReps need option to also be Contacts
In a large, enterprise IT organization, you will have multiple IT departments create support requests for each other. You will have the Server Management group request of Network Admin static IP addresses, DHCP settings, VLAN changes for servers, etc. You will have the PC Admin group requesting to the Windows Domain Admins changes to computer accounts. In any sizable IT organization, you will have SupportReps needing to submit tickets, as themselves or on behalf of their respective departments, to
VPN usage reports - no username
Hi We monitor cisco PIX firewalls with the firewall analyzer product. We were using PPTP VPN's to connect but since we disabled PPTP and only permitted Cisco VPN client connections, all user data and usage reports for VPN users doesn't exist. Does the firewall analyzer support records for Cisco VPN client connections or does it only monitor PPTP type VPNs? Thanks
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