SupportReps need option to also be Contacts
In a large, enterprise IT organization, you will have multiple IT departments create support requests for each other. You will have the Server Management group request of Network Admin static IP addresses, DHCP settings, VLAN changes for servers, etc. You will have the PC Admin group requesting to the Windows Domain Admins changes to computer accounts. In any sizable IT organization, you will have SupportReps needing to submit tickets, as themselves or on behalf of their respective departments, to other SupportReps.
I submitted a feature request a long time ago and I see it still hasn't made its way into the product yet. There needs to be a checkbox option on the SupportReps "Edit" page that states, "Include as a Contact?" - allowing a SupportRep account to ALSO be found in the list of user Contacts.
You can create a user Contact with the same username/email, but the application pops up a warning that this address already exists, etc. You also can't specify login credentials under the Edit Contact, or the pre-existing SupportRep login credentials create issues. A feature when configuring/adding SupportReps which allows you to designate them also as Contacts, is needed.
Please vote:
http://roadmap.manageengine.com/story.php?title=SupportReps_able_to_also_be_Contacts
I submitted a feature request a long time ago and I see it still hasn't made its way into the product yet. There needs to be a checkbox option on the SupportReps "Edit" page that states, "Include as a Contact?" - allowing a SupportRep account to ALSO be found in the list of user Contacts.
You can create a user Contact with the same username/email, but the application pops up a warning that this address already exists, etc. You also can't specify login credentials under the Edit Contact, or the pre-existing SupportRep login credentials create issues. A feature when configuring/adding SupportReps which allows you to designate them also as Contacts, is needed.
Please vote:
http://roadmap.manageengine.com/story.php?title=SupportReps_able_to_also_be_Contacts