Email fetching errors
We are getting the following error in System Logs: Info in email fetching Server started at : Fri Feb 05 07:00:41 CST 2010. Current time is : Fri Feb 05 07:41:19 CST 2010, which is less than 1 hour from server start time. Hence not checking mail checker for this time. --- SDP time is 1 hour behind the server time. I found the following solutions thread: http://forums.manageengine.com/topic/info-in-email-fetching However the links provided in http://203.199.211.69/sd/AddSolution.sd?solID=63601 are
Customer Portal
We use servicedesk.core.gb.com as the url for all service reps and customers both internall and externally. servicedesk.core.gb.com is redirected to http://www.core.gb.com:8080/sd/SolutionsHome.sd however when emails are issued with this url http://servicedesk.core.gb.com/WorkOrder.do?woMode=viewWO&woID=415 our redirect converts it to http://servicedesk.core.gb.com/sd/solutionshome.sd/WorkOrder.do?woMode=viewWO&woID=415 which returns a 404 error. Can this issue be resolved?
Color-coded Requests
Request listings are listed by default font color, and you can distinguish their status by adjusting the filters. However it would be useful if at a glance you can see all requests color-coded based on their status aside from status being displayed in
Cannot add users
I cannot add users. When I try I get the following error: Error in Adding User : UserName/PassWord is Wrong - Error Code : 8007052e
The Requests tab when looking at an asset - how does it populate?
How do you get to make use of the Requests tab when viewing an asset? I see the "Problem details" and "change details" that look like they would be very useful. It looks like I'd have the ability to see all of the problems associated to one printer, etc. Is this all SLA stuff ? Do I need to setup some kind of dummy SLA to somehow use these features?
Auto Uninstall
Hi, Is there a feature within ServiceDesk Plus (Enterprise) to automatically uninstall prohibited software? If not, is this something that can be added in? I know this feature is available in Desktop Central, but it seems silly to monitor your software installations whihin two different applications. Thanks Sharlene
Cosumable Purchases
Dear Gurus We in our IT department purchase several consumable items (which is not through purchase Orders). The items like toners, hard disks, motherboards, memory etc all these items we purchase using our assigned petty cash from accounts department. These items are on cash Purchases. In the end of the month we sent he statements with the invoices to accounts department to charge these to respective departments and we reimburse the money from the accounts for other purchases. How can we do this
Asset Relationships-Business Service
I cannot find where to add more options for Business Service in Asset Relationships. All I see are the default entries: Corporate Website Email Internet Access Intranet Payroll VOIP or Telephone I cannot find how to add more services. I am using SD Plus 7504
jboss version 4.2.3 monitoring
what are the configurations changes needed in Jboss 4.2.3 GA so that it can be monitored using application manager?
SQL to create Script Monitor type and instance
Hi, Would it be possible that someone provides the series of SQL statements required to create a Custom Monitor type, and then an instance of the just created type ? Thanks in advance
installation problem under ubuntu with mysql
Kind Sirs, we are currently installing a trial version (we have the licence which will be installed soon after), under ubuntu. The application installer run smoothly (we used a console installation, not graphical), but when we try to launch the Applications Manager 9 (last version downloaded today) we receive the following error message: root@ubuntu:/opt/ME/AppManager9# ./startApplicationsManager.sh ########################################################################## Note:It is recommended
Generating an alert
Is it possible to generate an alert from an incoming email to a predefined mailbox ...?
Migrate from 32 to x32_64 arch... Opmanger.
Hill to all! I have a new x86_64 server,my old server with Opmanager is 32 bit. How i can migrate to Opmanager 64 from 32bit ???
Service Desk Plus Training
Hello, Does anyone know where i can go to get online training for this? Thanks
Service Down notifications
We often get false alarms for service down. Alerts for device down can be modified to only alert after 3 bad responses. It would be extremely helpful to have this same functionality available for service monitors. Has anyone found a way (supported or not) to accomplish this?
Chat and your Roadmap
Hi. I don't see any updates in your Roadmap since August of 2008. Is chat available now?
Server restart based on a exceded threshold
Hi, I'm monitoring our servers using OP-Manager - latest build. One of the monitors is getting the temperature of the CPU or ambiental temperature. Apart the Email and SMS notification I would like that the server is being shutdown when this alarm is triggered. Do you have a best practice in this direction? Thanks and Regards, Razvan Despa
Need clarification on Approval functionality in the Change module
Can you please clarify how the approval process works in the Change module? When more than one CAB member is added for approval, shouldn't they both get a notification email? What if there is only one CAB member added and that person approves the change. THEN, a second CAB member is added. Will the newly added CAB member receive a notification email stating that they have a change to approve? If there is more than one CAB member added for approval on a change, do they both have to approve the change
ServiceDesk Plus Blackberry Mobile Client HTTP 504 Error
Hi, When trying to connect to SD via my Blackberry 8520 using the BB browser, I receive a HTTP 504 (Gateway Timeout) error. My colleague has an iPhone and this works fine for him. After looking around the forum, I've tried to go to http://server:port/mc from Firefox/IE on a desktop and this works fine. Can anyone help please? Regards, Phil Rich
Upgrade pack for 58000?
A question to the oputils team: Is there a chance that we'll see an upgrade pack for the new version soon? Somehow I feel a little neglected, seeing that that new version is out quite a few days, and we, the long-time users, have to wait. Regards GWeiss
Blackberry Curve 8520 and OpManager build 8050
Hi, I have OpManager build 8050. I tried to connect to it using the Blackberry web browser but, after some time, it says "connection timed out". I am using the LAN IP address of the server and I am connected to the LAN using the WiFi. Does anybody have the same issue? How I can fix it? Thanks, Roberto D.
AppManager bug? error in application with snmp?
Hi, I have a situation with a Solaris system running snmp. The snmpd daemon was stopped like 15 days ago but for some reason AppManager was aware of it but did not tell or report anything wrong in the application. Better yet, it keeps telling that that server was up and running but there was no data from it. This is the only msg that gives when I poll manually from website: SNMP Agent is not running in the System . Kindly start the SNMP Agent for Monitoring. And so, I still have like an old
Holiday Reports
Hi, Do you have any up to date query reports for holidays. Specifically looking for a report showing dates booked for each technician, but any other holiday reports would be welcome. ServiceDesk 7.6.0 Build 7602 Thanks Mark.
Description Field for Server functionality/info in plan?
Hi! We have many many servers to monitor and it would be very nice to have an free editable description field under "Monitor Information" from a server, to have an better overview. Similar like the description field in the monitoring groups. Is it in your plan to add this field in next time? It would be bring sympathy points and i would be very glad about this ;-) Low priority, just a "it would be very nice" feature... :) Kind regards, Alexander
How to import netflow data
Hello, I am testing netflow analyzer. I am allowed this test server to access on-line router. So I try to import netflow data. Is there anyone can teach me where to import the netflow raw data? Regards, Hans
Mac Address
Hello, I am trying Netflow analyzer at my office. I use microsoft DHCP to serve client IP address. I need to create report every each host, the problem is this analyzer show report in IP address and when I try to resolve DNS and the hostname result is not valid (means it is not correct host). is there any way to create report base on Mac Address ? or may be there is a way to resolve the IP with the correct hostname ? Thanks, Yoso
ports....
opmanager is using which prot, i mean to say that its using 9996 port right!! TCP or UDP to allow in my firewall??
What is the definition of these severity levels in OpManager
Hi All, Re: OpManager I have look through the documentation and cannot see this anywhere but what is the definition associated to each of the alarm severity levels? The levels I know about are .... Critical - ? Trouble - A threshold or limit has been exceeded which could indicate an issue. Information purposes only at this stage unless a manual review deems it appropriate to action [This is my definition]. Attention - ? Service Down – The service being monitored is offline and cannot be accessed.
Problem in opening ManageEngine OpManager Console
Hi All, Problem Reported è I’m not able to open the Opmanager Console after I closed the Opmanager Console Tab. è On opening the Opmanager Console it’s prompting me to enter the license key even though I’m using the Evaluation version. Evaluation version was used for only 3 days. (Evaluation Period – 30 Days) Server Configurations è OS – Windows XP with SP2 è Browser Used – IE 8.0 è OpManager Edition – Professional è OpManager Build Version – 8050 Steps Performed to Solve the Problem è Restored
new interface
Hi all New to Op Manager so forgive any stupidity How can I add a new interface to a device template? I have been able to create a custom monitor from an imported MIB file, but I want to show it as an interface along with the other interfaces that are discovered for the device. Thanks
no data available
After adding a new monitor for Websphere Application Server we get basic information like Health and Availability, but no furthe details like "JVM memory usage" or "Thread pool details". The level for PMI Monitoring on the WAS is set to "All" but in Application Manasger we get the message "There is no data available for Thread Pool Details" etc. What could be the reason? Thanks!
Problem after upgrading to version 9 - URL monitoring
1)I upgrade AppManager from 8.5 to 9 and the backup script for the database forces a shutdown to mysql !! 2) I want to monitor a URL of an internal Web Site which has integrated authentication with AD When I recorded the scenario I was asked for userid& password and if I provide valid username the recording proceeds but after the installation the monitor is always down. Any ideas? Thanks
Issue with changing Scanned Software types
SDP+ 7603 To reproduce the issue: 1. Open Assets --> Scanned Software 2. Check the checkbox on 1 or more entries 3. Change the “Move To:” dropdown box to the desired Type 4. Click the “Move” button Once complete, repeat the process again on 1 or more entries. When you click the “Move” button for the second time, the selected entries are not changed. NOTE: In addition, after this action is performed, most “Filter” dropdown boxes for any list in SD+ (e.g. Requests, Purchases) fail to work.
Adding custom WMI monitor does not work
Hovering over the WMI perfomance counter shows me the current raw value from the exchange server, however when I add the monitor and try to test it, I get The Monitor did not respond to the test request. The specific monitor in question is the PhysicalDisk.AvgDisksecPerRead (any instance). Is this due to the fact that it is a 2008 server. Has anyone gotten this working? Thanks. Rob
Forward and back buttons not in v7600?
A technician on my team pointed out the foward and backward arrow buttons are no longer present in v7600 when viewing a request. He noted the buttons used to be located in right hand corner of the request which allowed him to page through his requests as opposed to viewing a request and then clicking the request tab to go back to the request list. Would you consider reimplementing these buttons? Thanks.
Asset scans do not always report correct software versions.
All scanned systems are Windows XP, SP3 with permissions controlled by group policy. The versions are listed correctly in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. How can I troubleshoot this problem? Thanks SDP Version 7.5.0 Build 7512
import Active directory from Windows Server 2003 to servicesdesk in linux
i cant import all the users in Active Directory in w2003 to ServiceDesk in linux.... i will appreciate for the tips will be come
Submit request closed
I have noticed that in all the builds if you 'Submit the request to be approved' that you have to specify each time to whom the email goes, and even if they approve the resolution, you still have to close it. We would like the ability to have the 'To:' field (when submitting for approval) auto populate with a specific email address, and then that person (most likely a supervisor) if he or she feels that that request and resolution was handled correctly can approve it which closed the ticket. Thanks!
Sort Issue on the Configuration Difference Dialog
When viewing conigurations side by side with the "Configuration Difference with any devices" when you select device to compare to it would be nice if this list could be ordered in the same manner as the inventory screen. Check the attachment for a visual example. Thanks, Joe
Return Purchased Items in the PO system
Once an item has been marked received, how do you mark it as returned and remove it from inventory. For examle, one our guys ordered an monitor, recieved the monitor in the PO system, but then found out he ordered the wrong monitor and has to return it. He has also added it to the Asset module. So how do we mark this item as returned? Thanks
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