Problem when scanning x64 workstation
Ciao, when we try to scan Vista x64 workstations or Windows 2003 x64 Servers, all the software installed under c\program files are correctly scanned, but all the programs under c:\program files (x64) are not recognized. Any idea hot to resolve the problem? We use ServiceDesk Plus 7.0.0 7021 version. Thanks
service desk "jump to" Opmanager
Since we moved Opmanager to another server, the "jump to" function from sd+ to Opmanager is broken. Where do we enter the new ip address for the Opmanager so that SD+ can locate it?
Device notification profile time window monitoring
Hello, I have a problem with Opmanager 8 build 8050. When I try to make a new Notification Profile Rule in a device (Add Profile > Select a Notification Profile > Define Criteria > Apply this profile during the below mentioned time window), I define From 18:00 To: 8:00 all days, but this rule does't work. Alerts are not send by mail ! I think that the problem is because the window exceeds 23:59.If this is true, how can I do otherwise? Downtime Scheduler is not ideal for me because between 8:00 to
Work log
Hi All, Would it be possible to get additional radio button or similar funktion that in work log lines? Reason for this is that we have two different flat rates for service. Which is meaning that if techican will go to site/reguester cost will be example xx eur and if technican using remote access to fix problem cost will be x eur. We would want to see how much is used to whick service. These would be groupped in reports. Or is this possible to make self?
Send SMS on escalation
Hi What we would like is, depending on the priority of an incident, send an escalation SMS to the Service Manager. I can only find an option to send an email. Is it possible at all to send an SMS on escalation and/or potential SLA breaches ? kr, Peter
blue result screen when replying to email
ever since we upgraded to 7602 we get the following screen with a blue banner at the top with the word result in it when we reply to emails in a case. this only happens sometimes. closing the browser and reluanching will fix it temporarily. upgrading to 7603 did not fix the problem. see attached screenshot.
Templates (or ability to add/change fields) in solutions
As we've used the service desk system over time, our solutions database is all over the place as far as formatting, etc. It would be nice to have a template or something that's in place to give a guideline of how to format the solutions for consistency. Such as Summary Symptoms Causes Corrective actions Versions affected Other Information / Links If we could just have the ability to format the default "contents" space with this information, or the ability to add individual fields,
Installing the Firefox setup.exe -ms with a computer-based installation
Hello there, just trying out your DC Version 7 software before buying it. I have a problem with installing Firefox Version 3.6 using a computer-based installation. My client agent is working fie as I have tested remote desktop, windows updates.. etc.... I keep on getting the access denied failed message after trying this installation. I used a domain admin account like this DOMAIN\Accountname Is this OK Any ideas? Regards, Chris
Reporting on re-assigned/escalated tickets
Is there a way to do a report on a re-assigned and escaleted ticket? I think this would be a handy feature - considering that most requests can be potentially be worked on by one tech for the majority of the time and then would have to re-assign it or escalate it. The original tech should have some metrics measured on his/her input on that ticket.
Upgrading from 7000 to 7600 , failed
in process of upgrading to 7600 from 7000 , patch failed on ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm , error in update manager ..... lib\AdventNetDeploymentSystem.jar server\default\lib\AuthenticationFramework.jar server\default\lib\AdventNetPersistence.jar server\default\lib\AdventNetDeploymentManager.jar lib\AdventNetUpdateManagerInstaller.jar_new lib\SDeskWmi.dll lib\ADAuth.dll thirdparty.html server\reinitializeDB.bat server\default\lib\commonsdputils.jar server\default\lib\SDUtils.jar
ow does Response TimeSLA works
Hello, I have the following question: How does Response DueBy SLA works? Does it uses the Response Time to check the SLA? Regards, Pedro
CMDB enhancements
A clickable Business or IT services (currently only relationships that are clickable are assets, asset components amongst a few others) as IT services or business services incorporate more than ne IT system / application it would be nice to be able to click through IT services. Also a granular dependency tree for the CMDB, i.e. more relationships. This components uses this which relies upon this, which is connected to this etc. Also the ability to see the dependencies in a dependency tree for impact
Attachements go blank after duplication
We recently upgraded to 7.6.0 Build 7602, and have noticed that when we duplicate a ticket that has an attachment, the attachment is blank on the new ticket. I searched Known Issues and did not see this.
add asset issue
Hi, whenever we add a workstation, it just replaces an old entry, instead of adding a new workstation. For example, after a network scan we have like 20 workstations. If we delete 19 of them and then add one, then we will not have two workstations, but the workstation will be replaced. Is there any resolution ? this is really buggy... Thanks.
error converting product from workstation to server
For whatever reason, our system has set product the "VMware Virtual Platform" as a workstation/desktop. When I try to set the product type to a "server", I get the following error: FAILURE :Error while saving the Product Details. Please report the problem to the system administrator, with the Error Code - 1,266,014,771,571. Fantastic error display folks.. Completely meaningless to anyone other then a developer. How an I suppose to fix this myself? Please help resolve this. We are running build
Request additional fields query report
I made 3 additional fields for a form as a number type. I need to extract data from those fileds in order to make a report that calculates something. How do I know the name of those fileds in the tables? Or how can I make this kind of report? Please advice. Best Regards Denis M.
Request loses group and technician when Request Status changed via Edit Request from filtered view
If we are viewing our tickets in a filtered view (that is, a list of Open Requests, Pending Requests or some other custom view) and check to select the ticket then click the Edit Request button at the top, then only change the Request Status, the request loses Group and Technician assignment. If you look at the screenshot, this is what we see in the history tab, making it appear that the Technician actually changed those fields when in fact ONLY the Request Status field was adjusted. Let me know
Cisco MIBs- how to load?
Hi, I am trying to figure out Cisco's MIB files. They are names with an extension ".my", and they don't look like standard MIBS. I tried to upload one of them to Opmanager but I get an invalid MIB error. Here is an example- I want to load MIBs for my 4402 Wireless Lan Controller, and this is their list of MIBs for it: ftp://ftp-sj.cisco.com/pub/mibs/supportlists/wlc/wlc-supportlist.html Are these regular MIBs that OpManager can import? Do I need to modify them? Also here is a list of all their other
Problems adding Wan RTT monitors
Hi. I'm triying to add some Wan RTT monitos but i can't, I dont have any message apart from "Error!", no error codes or anything. I've checked the snmp and telnet access to our router and works fine, is not a credential problem and I've been able to add wan RTT monitors before without any problems. Any clues?. I'm using OpManager Pro 8050 over windows 2003 server, the router is a L3 switch (cisco catalyst 3560). Regards.
How to enable SSL in Build 8050
This KB mentions there will be a new article for 8050, is this out yet? http://support.opmanager.com/sd/AddSolution.sd?solID=22801 "Note: From build 8050 onwards, apache is removed and the steps to use SSL will be different from this one. It will be updated as a new KB article soon." Thanks.
Custom WMI Scripts in build 8025
Are custom WMI scripts possible with build 8025? I've tried an example that was listed in another discussion but it doesn't show up in the GUI.
Hotfix 7604 Released
Dear Users, Please refer to the below announcement notification for the latest hotfix 7604 release. http://forums.manageengine.com/topic/hotfix-7604-over-7600-released Regards, Srikrishnan ServiceDesk Plus.
Error in interfaces
Hi, Update OpManager to build 8050 and the block interfaces have such report "No interfaces are there for this device." I did rediscovery, but nothing helped. And so on all routers
How migrate OpManager Linux to Windows
I want migrate OpManager from Linux to Windows. Need only to backup the MySql and make the restore in Windows? I can migrate to SQL Server?
Change Management for Service Desk Plus MSP
Is Change Management on the Service Desk Plus MSP Roadmap?
Threshold Message Bug
Hi guys, recently I found a bug when I try to modify the default messages for the severity of a threshold. The problem has to do with the character : ' because if I write the following message: The ping action carried out to test the StartTeam's server availability has failed. Probably it indicates a server unavailability so we suggest to do a manual connection test to verify this behavior. The application it doesn't save the message and the log file shows the following exception: 27 Jan 2010 16:51:41:640
Database Query windows auth
I would like to add a database query monitor for a sql 2008 server that only uses windows authentication - we're prohibited from adding a sql auth user by corporate security audit requirements. When I try to add the user and password to the database query monitor, I see errors in the SQL log that it is using only sql auth. Are there any plans to support windows authentication for this particular monitor type? Thanks Michael G Haynes
Is the Availability view on home tab reporting incorrectly?
I have two monitor groups set up in Application Manager 9, each of which has 3 url monitors within them. At one point, for about a minute, the server that App Manager is installed on lost connectivity to the internet and those monitors were shown as "down" for about 2 mins. I went in to the individual monitors and deleted the episodes of downtime but at the dashboard level the availability for today is still showing as 99.71. Is this wrong?
Attachment Size Limit?
Is there a maximum size limit on attachments that are able to be "auto-logged" from the specified mailbox? We can't seem to get a 11MB file to attach, a 8MB one works fine, it's a PDF. Our maximum size limit for internal mail is 15MB, is it possible to increase it to 15MB? Halp :)
Availability server
Hi Why applications manager send me a alarm for not availability of the server and opmanager not send alarm for availability? thanks for your help
Update to App Manager
I have read in the Forums of some bugs being fixed in the next release of App Manager. I am wondering when the next release or update to App Manager will occur?
HTTP monitoring
Hello, I try to monitor the login page of a clearquest web server. (view source in login.txt file) The Clearquest web server responds as well normally and works fine. When I configure the monitoring with or without match content (Please enter your) and the default settings, I receive an error message: "The server has not found anything matching the requested-URI" error 404 I guess and the health and availability are red. (ScreenShot040.jpg) But if I change the setting "Error if Response Code is"
webservices
hi how can I use a web services between sap y applications manager?
SDP with Lotus Notes
How can I extract email addresses from Lotus Notes 7 so that I can upload it to the SDP. thanks
Any Way to shrink DB size
Hi - I was hoping that with the archiving option introduced in version 7.6 that this would facilitate reduction in DB size ? However have turned this option on, auto archiving anything over 12 months old, however it seems to put the data into a separate list still within the live DB. Whilst this makes searches back through the DB quicker as they by default dont seem to include the archived stuff, this does not appear to address the issue of ever expanding (and slowing down) database size. Is there
Custom view question
We have a number of custom views so that different technicians can see just their own assigned calls easily. I want to create an additional custom view so that each technician see their own assigned calls AND any calls that have come into the service desk and are currently 'unassigned' I dont seem to be able to do this using the advanced filtering within custom views ? Thanks
support of NetFlow v9 on NetFlow Professional v7 Beta
i have a router configured with Cisco Flexible Netflow. with it, it only exports v9 netflow record. Does NF Professional v7 beta supports it?
Remote control fails
I get the following error when i attempt to remote control a workstation: FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,246,991,465,708
Columns problem
Hello. I have a bug report. 1. Open a "Requests","Problems" or "Changes" 2. Open a column select dialog box and deselect all except the "select box" 3. Click the save button 4. Check the attached picture. Please help: how I can restore my columns?
Windows Server 2008 64-bit
Has anyone tried running PMP on Windows Server 2008 64-bit? I don't imagine that the services themselves would have a problem, but I'm worried about the MySQL service not running correctly. Our new standard server build is 2008 64-bit. I could technically install PMP on a 32-bit version, but if possible I'd rather use 64. Thank you! Sebastian Cavignac
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