Incredibly long time for backups after upgrade to 7.6 (7602)
I just realized that my nightly backups scheduled to begin at 20:00 are taking a considerably long time to complete. On average, they're completing about 5 hours later. Prior to upgrade, they seem to have taken about 15 minutes to complete. Is this a known issue with 7.6?
Stop Opening of CLOSED Requests
Team, We are using ManageEngine Service Desk Ver 7.5 build 7504. My issues is : We have automated close of Incidents. But user is able to open the CLOSED tickets by just replying the old EMAIL of Resolution. Which causes a great AGING. For eg : User got resolution for his incident no 3154 on 1st Dec 2009 and then after 2 days, the incident got auto closed as per the setting. Now on 15th Jan 2010, user reply to 1st Dec 2009 Resolution email from Manage engine and then his old incident 3154 is reopened
x64
Does SC+ runs on a 64 bits based system? Thanks, -- Marcelo Romera
it doesn't work!!
Hi, I installed a 30 days test version of Firewall Analyzer on my RHEL server.while I have 100 vpn users and they are connected, I can`t see any of them in my vpn reports, and even can't see "Top Hosts",it just shows me one ip address:192.168.1.1 I attached a screenshot of my installed version of FWA. what is the problem? Is there any settings that I should do? thanks in advance.
Advice needed on managing assets
Hi, I'd be grateful if anyone can advice on how best to use Product Types and IT Assets/Non-IT Assets. For example, printers. We have 50+ network printers and a network scan of these retrieves basic information such as trays, page counts and toner levels. We also have a number of non-network printers. If I create the non-network printers as 'printers' then I assume they use a device licence - is this correct? What do other folks do - purchase enough device licences for all of the printers? Also,
Update department in request when updating requester
If you update the department assigned to a requester in a request, the new department is displayed but reports run against that request will show no department. To correct this you have to carry out a second step of editing the request and reassigning the requester to it, this will allow reporting to work correctly. Surely assigning the department to the requester in the ticket should also update the ticket such that reporting shows it as being against the newly assigned department?
Monitor Polling.
Hi, I'm experiencing an issue with OP monitors that only polls the monitors for 3 times or so an then it stops polling until y restart the application. I have a request number #4208099. Thanks,
List servers by their Relationships
Hi, I would like to make a list\report that lists our servers based on their Relationships. E.g. List Servers connected to IT Service "Email". Anybody know how to do this? /lakend
Deleting Vendor Relationship or Product
Good morning - we have noticed that we seem to have a problem with removing a vendor relationship to a product and also in deleting a product from the database. For example, when trying to remove a vendor association to a product I get an error that includes Error Code - 1,263,568,032,388 Any ideas as to what steps I should take to resolve this? We are currently running version 7014
Software license management enhancements
Dear All, Apart from individual and enterprise licensing, support for below two types of licensing would be available from SDP 7.6. 1. Volume Licensing : Where multiple installations can be configured for a license. 2. CAL (Client Access License) : All Microsoft related CAL types would be supported. They are Per seat - Device, Per seat - User, Per Server, Per Processor, Per Mailbox. Following are some of the features that would be supported in the near future in software license management : 1. OEM
priority matrix
Hello, we are evaluating ServiceDesk Plus for MSP. where is Priority Matrix ?! Thanks
how to configure my application to send traps to two managers simultaneosly
i have configured current host and port in V1V2trapforwarding.xml. i need to add one more manager so that i can send trap to two managers simultaneously.
notification on merged jobs
we have "notification when job resolved" turned on. if you merge jobs from a number of different requester , they get merged into the oldest job. My Question : when you resolve this job , do all other merged requester get a notification of the job being resolved too ?? Thanks
Http 500 error
I have recently downloaded the ManageEnging ServiceDesk application, the free version, to demo the product form my major client. I have it setup but in editing the Categories remotely, I have consistently received the following msg/report. It's important I get this fixed as I am supposed to demo it within 24 hours. You can login below as default administrator. -http://w-wizards.com:8080 type Exception report message description The server encountered an internal error () that prevented it from fulfilling
mySQL Database Query - Lost Database Query Monitor Data after DB restart
Hi, i'm using a Database Query Monitor polling a count-Statement every minute on a mySQL DB. Every 6 hours the database is restartet by a scheduled task. After this restart all collected data of this counter flushes and the Chart begins to fill from scratch. Do you know what's the probleme here? Kind regards Florian Arth
No more Switch Port Mapper ??
Hello, We use OPmanager for 3 years now and had all of our servers monitored by it, all fine. Last week my boss asked me about switch monitoring in OPManager, so I told him there was a very usefull tool to see what's connected : Switch port mapper. I added a few switches for test and didnt't find the switch port mapper link under "device info" as it was few monthes ago... I have here a Professional edition, Build 8040 (and i had switch port mapper before) Can you please help ? yours Cédric
AssetScanner
I have seen on these forums that we can get a license key for AssetExplorer so we can do distributed asset scans on client networks. Now that we have purchased SDP-MSP, how do we go about getting a license key for the AssetExplorer?
Change Management For ServiceDesk Plus-MSP
Are there plans to add Change Management to ServiceDesk Plus-MSP?
Solution Notification email to technician not picking up variables.
When SD+ sends notification email to technicians it is not picking up the variables, instead it sends the following. We are on build 7602, any ides? Dear Technician, Solution : $SolutionId under $TopicName, have been modified by $LastUpdated_By and approved by $Comments_By. Title of the solution: Equestrian Centre Access Points Solution can be viewed using the link below. Please ensure you are familiar with this solution. $SolutionLink
Inaccurate approval status
The approval status will not be accurate if you send two approval notices and one person takes action, then the status changes based on that person's action. For instance, if I send approval to Joe Manager and Joe Micro-Manager... and Joe Manager immediately approves the request, then the status changs to "approved" even though Joe Micro-Manager hasn't taken any action. In this scenario, I believe the status should remain "pending" in case Joe Micro-Manager rejects it.h Please let me know if this
Embedded Username and Password in URL
HI, I want to allow users to access their ip group from an external site. Is their a way to embed the username and password in the url so we can code this into our portal? Thanks
Cisco UC500
Hello.. does Device Expert support Cisco Unified Communications devices? Thanks.
Hyperlink taking you to home page first Problem
Hi all, When somebody creates a request and then it emails me (the technician) and I click on the link at the bottom of the email it opens up the ServiceDesk home page if I haven't got this already open. It is only if I have this already open does it open up on the request. Can I set it to open up on the request straight away? Thanks Martin
windows 7
I am using service desk plus 7.5 ver and its working fine in server (Windows Server 2003) and client (Windows XP)side. But some user have windows 7 PC. In this case when user go to helpdesk sites only showing blank page. please help me about this issue
How to enable non-domain logins via database
Bit of a whoopsy. We’ve upgraded from 7514 to 7600, however before the upgrade built-in accounts were not allowed to logon (disabled in Self-Service Portal) and now domain logons are non-functional due to the need to reconfigure SSO. We attempted to rollback via an uninstall, however this failed. Rather than commence a full restore, is it possible to directly enable non-domain logins in the ServiceDesk database? Even if I do that, is there a way to retrieve or reset the password assigned to the
Turning off notifications when a request is appended
Hi, I cant find this option anywhere. Is there an option to do this? Thanks Martin
Remote Computer Scanning
Good morning - I am preparing to setup an office on a campus that cannot be connected to our WAN but I would like to have a scan done on the computers there and have that data included in our ServiceDesk Plus database. I see that there is a feature that will allow me to import data via CSV file. Does Zoho have a tool that will perform a scan and save the results to a CSV file? Alternately, do you recommend a product from someone else that would perform this same function? What I am looking into
Purchase orders with new software
Good Afternoon everyone, My question today is on Purchase Orders that contain requests for software that isn't currently in the software system in ServiceDesk. The way it seems to be set up is, if you want to order new software, you first have to manually add it to the Software section of the Assets tab in ServiceDesk as a Managed Software. I don't see the point of this. First of all, as I don't have the software yet, I'm unsure as to how that software is going to be picked up by ServiceDesk.
Roadmap on main website is VERY out of date
Could someone please update the roadmap on your main sales site (http://manageengine.com/products/support-center/roadmap.html) as it is horribly out of date (currently lists items being added in Q2 of 2009!). Cheers, Andy
netbook settings
i need help with my browser settings and internet server for my netbook made by augen
Strange window
Good afternoon. It seems has begun after any last update SD +. The problem consists in the following: At the answer to the request, the answer does not go and on the screen there is this window. It happens some times in day. If the error is not observed at the answer to the request, this window appears for a second and is closed. Picture with a window in attach. We use SD + 7.6.0 Build 7602, the error is observed on the machine of operators with Windows 7 x86.
Mobile Client Capability For ServiceDesk Plus MSP?
Will there bee Mobile Client Capability for ServiceDesk Plus MSP?
When assign a request to administrator, no email notification
Before upgrade, when I assign a request to administrator , he can receive an email. But now the administrator can't. I attached the log. Thanks for your help.
SupportCenter and ServiceDesk patches and fixes- share code?-fixed in one not the other?
ServiceDesk and SupportCenter teams I notice that an issue regarding extra blank lines logged in SupportCenter is also an issue in ServiceDesk. This has been fixed/broken/fixed many many times and is CRITICAL to the way our company looks to customers when sending emails. It appears to me, that SupportCenter is a spin off from ServiceDesk. I know this as parts in the log files refrer to servicedesk and users screens from 2006 had to be changed from the ServiceDesk incarnation to SupportCenter as
SupportCenter and ServiceDesk patches and fixes- share code?-fixed in one not the other?
ServiceDesk and SupportCenter teams I notice that an issue regarding extra blank lines logged in SupportCenter is also an issue in ServiceDesk. This has been fixed/broken/fixed many many times and is CRITICAL to the way our company looks to customers when sending emails. It appears to me, that SupportCenter is a spin off from ServiceDesk. I know this as parts in the log files refrer to servicedesk and users screens from 2006 had to be changed from the ServiceDesk incarnation to SupportCenter as
No Resolution email being sent
Hi, We have just discovered the Resolution emails are not being sent after a job has been resolved. The user is only receiving messages saying that the request has been updated. I have check the notificaton rules and the "Email User when a Request is Resolved" is active (has a tick next to it). I have now made the "Acknowledge Requester by Email when the request is closed" option active and this works. Any ideas?
Thresholds and Rearm Values
Hi, Is on the roadmap also the posibility to have a threshold based on "different". If the value is different then the threshold we can get the allarm and cleared if the value returns to written value? I have on NETAPP this situation: OID: .1.3.6.1.4.1.789.1.2.2.4 Name: NetApp Global Status Syntax: INTEGER { other ( 1 ) , unknown ( 2 ) , ok ( 3 ) , nonCritical ( 4 ) , critical ( 5 ) , nonRecoverable ( 6 ) } In this case I should setup: if different then 3 then allarm. Rearm if value
DC Agent Configuration Update Timer
Is there a way to change the interval in which the DC looks for new settings? It looks like it's 90 minutes right now. I can manually tell it to look, but that defeats the purpose.
how can i set a temperature monitor on a intel processor?
Hello. I'm so sorry if this has benn answered before, but i looked this up in the whole site and found nothing about it. I'm interested in monitoring the cpu temperature of a intel processor in a windows 2003 server. Is there a mib file that i can load in opmanager or something like that? I found some mib files in the intel webpage, but they are just for switches and stuff. Thank you.
Template Creation
Hello, How do I create a template? I have some configurations I have refined and want to be able to protect and reuse these. Cheers, James
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