Using 7602 I've noticed what appears to be a bug when the SLA is modified.

I created a SLA with a selection of ITEMS as the control point for the SLA as well as the request type being REQUEST.

That works fine, and shows the SLA as REQUEST TYPE is "Request" AND (Item is "X" or "Y" or "Z")

If the line covering the ITEM is then amended the resulting SLA is
REQUEST TYPE is "Request" AND ("X" or "Y" or "Z") - note ITEM is missing!

Seems if the SLA is in it's original form and then a NEW selection line is added ( using ITEM again ) then the newly selected items are ADDED to the original ones and the condition retained ( Item is "W" or "X" or "Y" or "Z") as example

IF the SLA is in the broken state and the same is done you end up with
REQUEST TYPE is "Request" AND ("X" or "Y" or "Z")  AND (Item is "W") - note ITEM is missing on 2nd condition!

This needs to be fixed ASAP to stop the SLA's being broken by normal maintenance, especially when the list of ITEMS is rather long!

Haven't checked if this fails on other fields, bit definately does on ITEM

Appreciate a fix on this ASAP - copied to Servicedesksupport
Regards,
Andy