Distribution Server & Files
Hello, When using a distribution server with Desktop Central, where do the files/installs get downloaded too? I have setup Office 2007 to download and it has installed on a PC managed by a remote site but I cannot find on the distribution server where the Office installer has been copied too. In fact, I can't find where any files have been copied too. Regards, James
Liebert MiniMate Issues
Has anyone loaded MIBS for the Liebert Minimate and get it to work? Please let me know! I have tried contacting support directly but I am getting no response now for over a week. Any reason why?
No record found for java.lang.Exception: NetBIOS and DC name cannot be null
Suddenly started having this message come up on my DC Server when I scan for machines. Anyone know what's going on or why this would be happening?
escalation best practice
Hello, say a ticket was assigned to tech 1 and there is something that needs to be performed by tech 2. Would tech 1 reassign the ticket to tech 2? Or since tech 1 is the tech assigned is there a way to assign the task within the request to tech 2 without reassigning the entire ticket? Hope that made sense. Mitch
It's urgent.....plz help
Hi all. How to generate 10 min interval scheduler report??? And when i want to take scheduler report to a particular router CPU and Memory uses only the graph come but the chart is not come in PDF and no report is generate in XLS. Please help me to find the solution of this problem. Thanks & Regards, Raju
SDP 7.6 Windows server 2003 SP1 upgrade to SP2
Hi Guys, I'm going to update from sp1 to sp2, will there be issues/problems concerning SDP on updating service packs? Thank you for the support.
Calculating Error Rate
I need to monitor the Error Rate on Alvarion subscriber units. I am currently using Cacti with a custom script to monitor these units. Here is the perl script used currently to calculate the Error Rate: #!/usr/bin/perl # Calculate Error Rate for Breeze Access II SU - Return as percent value $ip = $ARGV[0]; $cs = $ARGV[1]; $oid_trans = '.1.3.6.1.4.1.710.3.3.8.2.3.1.0'; $oid_retrans = '.1.3.6.1.4.1.710.3.3.8.2.3.15.0'; $trans = `/usr/bin/snmpget -v 1 -OQv -c $cs $ip $oid_trans`; $retrans = `/usr/bin/snmpget
Technician Roles
Hi All, I want ask if it is possible to prevent to the technicians the ability to assign the Requests to another technician without preventing it to edit the request. This is to prevent technicians the ability to assign his job to another technician, just to release from their responsability. Thank You Gjergji
How do integrate asset data with ServiceDesk Plus?
I noticed a link on the DesktopCentral site that says you can integrate DesktopCentral Assets with the SDP asset module. How do I do that? I found the Help Desk Settings icon under Admin, but it looks like it only has to do with Help Desk requests, not Assets. Thanks, Don
Support for MS SQL 2005 64 bit?
I wonder if ServiceDesk Plus Enterprise support MS SQL 2005 64 bit? rmo
Services won't start / how to install license.
Hi. We recently had a problem with Service Desk Plus where the service went in "hang." After reading through the forums on similar problems we backed up the database and reinstalled (same build). We now have two problems - firstly (the easiest problem) is how can I apply the license file when we cannot access the program. The second is that when we try to start the program it hangs or simply stops. Starting the program using the "run.bat" batch file has the following effect. It seems we should approach
IBM Blader Centre
Hi All, Anyone setup monotoring of their IBM BladeCentre, we have an H model here that I would like to setup in Opmanager to monitor. Thanks
modem stops sending SMS
Hi, I am currently on opmanager 8.22. I have a wireless multitech modem attached to my application to send sms alerts.However past one week, the modem hangs up intermittently. When i connect to the modem via hyperterminal and send an AT command and an SMS to the test mobile number it seems like some buffer is cleared and opmanagr starts to send smss again. The baud rate set for the modem is 9600 and that set on opmanager is also 9600. Could you let me know asap as this is on my production platform.
Time issue after creating a request.....
When creating a request on the helpdesk system..the time display on the system either on my local machine is not the after creating this request. How can I resolved this issue? Thank you for your help.
Save Compare Reports in PDF
PDF Reports don't may save in pdf. Very useful thing for compare. But not may save and print :(
Auto login Helper
Auto login helper help file is not much help. From an earlier disscusion on RDP, id & passwords can not be sent to windows so you need to see all of the password information. To create a config file for rdp and store it on the local machine for everyone who wishes to use this feature is a poor option. If the password is changed I suppose you have to go throught the same process again. Kind of defeats the purpose of this program. Is there any way to store the .rdp file in the Db and have it be used
How to change store location for downloaded patches/updates
I am running Desktop Central 7 and noticed the default store location for downloaded updates/patches is on the C partition. I only have a few GB of free space left on my C partition on the server, and want to move the store location to another partition or network share. Is there any way to do this?
Failed uninstall of AdSelfService Plus
I installed this fine, but when I tried to to uninstall it I recieved an error at about 9%, and now the uninstallation wizard wont launch through the control panel. Any way to mannually uninstall it? Help is much appreciated.
Add Technician
I have a new technician I am needing to add. We have Active Directory Authentication and Passthrough turned on. But when I go to add this new tech, I am getting the following error: FAILURE :Login with same name already exists. Please provide different value for Login Name. Why is it doing that? I have added other users with no problem, but this particular user is not adding properly from Active Directory. Any help would be greatly appreciated.
Procedure to database downgrade
Hello, I'm looking for instructions how to downgrade db licensed as demo (enterprise) to standard edition (non-demo). Thanks, Vyacheslav
Ticketing/Asset question for everyone & servicedesk support
Hi, So I am trying to find out how other people use assets with tickets. If a tech recieves a ticket for a problem with Printer X, I assume everyone would just assign that printer as the asset in the ticket. My question is how can you track how many tickets have been opened up where that asset was referenced as the problem equipment? Is there a better way to manage equipment in tickets for running reports? Thanks! Ken
"Deleting Others Time Entry" permission is buggy
I just had a technician complain that he couldn't edit his own Work Log. I checked his roles, and after some testing, I've found that I had to enable the "Deleting Others Time Entry" permission in order for him to edit his own Work Log. Here are the problems I have with this behavior... 1.) Why didn't the tool recognize that it was his own Work Log and allow him to edit it? 2.) Now that I have granted him this access, he is likely able to edit\delete other technician's work logs. Not cool! Please
Business Rule and Case Sensitivity
Can Business Rules be set to be non-case sensitive? Try to figure out every way which a customer can capital some key words is an unfortunate way to create rules based upon subject or description... Thanks, Michael
Upgrade from 7.5 to 7.6 . can no longer see requests
We upgraded from 7.5 to 7.6 and now none of the unassigned requests will show in the main page. Recent requests will show in the sidebar, and clicking on them brings them up. So the unassigned requests are in the database, but we can no longer see them. has anyone else had this problem? We have been logging in as local administrator.
Moving installation to new partition on same server
ManageEngine ServiceDesk Plus Version 7.5.0 Build 7506 This was installed on the C:\ of a server but due to low available disk space we need to move it to a bigger partition on the same server. What is the recommended process for doing this?
Map Maker Problems in Opmanager version 8.0 build 8024
There are several problems with the Map Maker utility installed on our Opmanager Server. 1) From the Server side (Windows 2003 Standard Edition, w/ a SQL 2005 DB): We login to the Map Maker utility and add devices to a business view. Our business views currently contain 5 devices each. We have the DB Server, Web Server, Switch, and Routers. We have a very simple setup and only need to add the designated devices to each Business View. The problem is that when using the Server side Map Maker it sometimes
Asset Printers - New Scan
All, I go to Asset home, printers and new scan and then choose the domain from the drop down list and then the page refreshes and clears anything i have on the screen. It wont let me pick my domain and then click on scan. Is this an issue? Thanks Martin
Automatic Authentication Issues, Latest release and SP
are there any others having issues with authentication/passthrough of users running windows 7 or vista upon trying to log into service desk plus? We have some windows 7 users who are not auto authenticating... XP users seeem to work fine and are passed right in... but win 7 users are not. We are on latest release and service pack. Thanks
Login DC, logout Opmanager
Dear all, I have in the same server OpManager & Desktop central. I can't connect in the same time to OpManager & Desktop Central. When I sign in in Desktop Central, I'm disconnected to Opmanager. Could you help me please, Best regards,
Login Opmanager, Logout Desktop Central
Dear all, I have in the same server OpManager & Desktop central. I can't connect in the same time to OpManager & Desktop Central. When I sign in in Desktop Central, I'm disconnected to Opmanager. Could you help me please, Best regards,
Some of log messages have wrong time stamp.
Hi everybody. I have a window server 2003, run event log analyzer 6 and a linux client, run syslog-ng to forward logs to server 2k3. At the first time it run perfectly but after a while I found that there are some messages that have the time stamp approx 5 hours in the future from real time. I found a thread also has problem wit time stamp but it occur with version 5, window 2008 and all the message were affected. Any ideas about that??? Thanks
Reply button not visible
I have something weird going on.. Some client contact don not have the "reply" button when the access their request in the clientportal. They can add notes but cannot reply. Im not sure, but i think this only happens when te request is created from the clientportal, and not when you open a request that has been created by sending an email.
Auto Login Helper - Not keeping command to invoke
Trying to create an auto login helper with the below command; however, the command does not save. "C:\Program Files\VanDyke Software\SecureCRT\SecureCRT.exe" /SSH1 r-slc-<hostname> /L %DNS_NAME% /PASSWORD %PASSWORD%
Problem with scheduled report showing incorrect data
I have created a matrix report to show created requests for the current month and then scheduled it to run at 6.15 in the morning and send me the report. On checking the data it is not correct against the data in service desk when I create a custom view on requests today for example the automated report is showing 8 requests opened yesterday but when I check the data only 7 are showing. On running the scheduled report manually it is showing the correct information. How can I resolve this problem?
Cisco MDS 9124 Switches - CPU/Mem/Backplace not showing
I have both SSH and snmp set on OpManager, and can't get CPU/Mem/Backplace statistics. The CPU and mem monitor tests fail, but I can see all interfaces. Type is set to Cisco MDS Multilayer Switches. System Descrip shows the Cisco NX-OS m9100. Thanks in advance.
7.6 Mac Issue with '&' in the requester name
Hi, I believe we have found a Mac only issue with 7.6. If a requester name has an '&' in it on a Windows machine it shows as '&' but on the Mac it shows as '&'. The issue is that the system doesn't recognize '&' as being '&' and asks if you want to add a new requester on saving the request. Steps we took: new request press find requester button select requester save ticket prompted with messageOn a Windows machine the display is correct and it does not appear to be an issue. Our workaround
Variables in User Survey
Hello, could you please let us know, are there any variables available on Survey Settings page except $RequesterName and $SurveyLink? Dmitry
Too short $RCAMESSAGE?
Hi, I'm having a problem sending snmp trap data to an external script for parsing. It seems that the $RCAMESSAGE variable is too short for me and passes up to 355 characters, while my snmp trap is double at size. Here's how the snmp trap looks like: Trap received. enterpriseSpecific : Trap(v1) received from host vmgt-vc.aaa.com(172.30.20.250) at Dec 27, 2009 10:06 AM. Enterprise Oid : .1.3.6.1.4.1.6876.4.3 (.iso.org.dod.internet.private.enterprises.6876.4.3) Specific Type : 201 Trap Varbinds : Object
How to install ManageEngine applications manager as a service on linux?
I am using Ubuntu 8.04.2. Is there any documentation to install ManageEngine applications manager as a service on linux? I could not find anything useful yet.
Cisco 11503 Contain Switch
I have been unable for opmanager to see the Load balancer. Verified the SNMP configuration. It will not add the device at all.
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