Error in Restore
Hi I accidentally ran the option reinitializeDB.bat and lost my database! I'm trying to add my back up through the restoredb.bat but the message below: Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file] ********************************************************************************
Helpdesk Error ( Technicians Unable to see New request )
Hi We have installed ServiceDesk Plus Software ver. 7.6. WE have also created few Technicians. But those technician are unable to see the request which is created by other users. Only administrator can see all the requests. I have attached the screen shot of Error. Thanks in Advance.
servicedesk and database
Hi, Is it possible to change database from MySQL to MSSQL and move database to another server that is dedicated for Database?
Event Viewer
Dear all, I want to know if it's possible to monitor other event log. For example, Safeword application create new event log and I would like to monitor this Event log. Could you help me please, Best regards,
Upgrade
how i can upgrade from 7.6.0 build 7951 to 7.6.0 build 7603 please your help
Global policy
Hello, it would be useful to be able to configure a sort of global policy to prevent users to set the same password for many resources. Even if the password is compliant to the specific policy applied, once discovered it will be a big security threat. Maybe a specific report could be arranged to detect those duplications. Have a nice day.
Global View Customization
Dear Friends How can we customize the Global View tab? I need to add Group Field in the combo where Priority, Level, Category etc are available as list; to monitor the performance and total tickets of Groups and their technicians. Thanks and Regards Abdul Majid Khan
Technician Roles Enhancement Request - Display Members of Role
Currently using 7509 My enhancement request: Please list the members of a current Role when editing it.. Team of 75 technicians, having to edit each technician to find the 4 that are a member of a certain role isn't a good use of Manager time. Thanks
Desktop Central Passes Windows 7 Compatibility Test
Hi, We are happy to announce that Desktop Central has successfully passed the Windows 7 Compatibility Test and has now been listed in Windows 7 Compatibility Center . This means that Desktop Central can now be installed and run on a computer running Windows 7 operating system. Both 32-bit and 64-bit are supported. Cheers!
CAPTURE NAT TRANSLATIONS
How can I configure the product to capture Nat translations and access-list information?
Microsoft SQL
We are testing netflow with Microsoft SQL 2000 and have found a few major issues: 1. We are unable to port our configuration per the procedures outline by manage engine. Has anyone had any luck doing this? 2. We also have observed that in build 7600 when you configure it for MSSQL, the netflow service will not start unless you allow the application to create the database. This makes using a restored database impossible! Has anyone had any luck restoring MSSQL database from a .bak file and using it
MSSQL
We have been testing Netflow install with MSSQL and have found some configuration issues: 1. We have been unable to migrate our configuration to MSSQL. We have referred this to support, but I have been unable to ID this issue anywhere on the forums. -Has anyone had success with migration configuration from MySQL to MSSQL? 2. During testing and install of build 7600, I have found that netflow service will not start if you do not allow the ChangeDBserver script to create the MSSQL database. This inherently
Netflow 7 collector up/down notification
Hello, my question is: whenever there is a problem with a collector, I receive an e-mail alert "collector down" - which is very nice, but no alert when it goes up. Obviously I will know, once the issue is fixed - power down, connectivity etc, but in the long run, it will be easier to log events if I could turn on notification for "collector up" for instance. I found no settings related to collector state alerts, is this possible? Thank you
Allow remote connection other that localhost
How do I allow connections from other that localhost? jason
Idea - Reports - Background shading on report details in exported reports
Hi, When I export a report into PDF the shading behind each of the cells in the request data comes through from the HTML render. When printed this makes it a little harder to read whilst also wasting ink - it would be nice if this could be turned off for PDF exports or at very least an option be made available to control this on a per-report basis. Thanks, Andy
Problem - Reporst - Stacked report legend not labeled
Hi guys, Please close this if it's been fixed in a newer version than 7007 but I've noticed that when I create a stacked bar graph in a report the legend doesn't have a title, which is somewhat confusing to anyone who isn't familiar with the report. Cheers, Andy
Service Desk Shutdown
Dear all , I'm using service desk plus version 7602 , i have problem with services desk , sometime it's auto shutdow , this is log when shutdow ..\mysql\bin\mysqld-nt: Normal shutdown ..\mysql\bin\mysqld-nt: Forcing close of thread 182 user: 'root' ..\mysql\bin\mysqld-nt: Forcing close of thread 182 user: 'root' ..\mysql\bin\mysqld-nt: Forcing close of thread 182 user: 'root' Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them What
Reply templates
Our default reply template from a request is configured to pick up details from the ticket itself such as Requester Name and Technician. I've based my other reply templates on this same logic but instead get the $Requester and $Technican in the reply rather than the value. Can't the custom templates also pull information from the request?? Jennifer
Costing Report with Sub-categories
Morning all, I have been using the below query to report out a list of all IT/Non-IT assets including the cost. However I need to edit it to show the different sub-categories of assets. Eg. Show whether a workstation is a Laptop or Desktop. Show what is a server, what is a router etc. Then when I export the report to excel, I can filter via category for ease of use. Database is: MySQL Any help appreciated! Query below (Which i grabbed off one of the many reporting threads anyway :) )
Asset reports showing warrany expiration date
Is there a report or can one be made that shows the warranty expiry date for all laptops. The field is in the assets but I don't see a report or custom reports option to show this.
Email messages in the organization
we have been requested to style all System generated email messages in the organization. We are trying to put a background image on all ManageEngine notification templates, but we haven't succeeded yet. Could you please provide me with a method to do that? or is it feasbile in anyway. Thanks in Advance Ali
Default Support Plan - Priority settings for Contracts
I have finished adding all the Contracts and the SLA for all of our Accounts There are two business rules to change the priority of particular Accounts One changes the selected accounts to “High” One changes the selected accounts to “Normal – Under Warranty” these seem to work but I am still testing as with some requests it does not seem to changes? All other Accounts have the support contract added and are using the “Default Support Plan” Following the manual it states that if an Account has a
Help me understand 'onhold' and request due dates
Hi, This is probably a dumb question, but when a technician changes the status of a request from 'open' to 'onhold', what happens to the due date for the request? I was assuming that the 'onhold' status should stop the due date timer, but on the request list view, the 'due by' column appears to show the original due date that would have been calculated (creation date/time + service level duration). Similarly, the 'due date' shown when I view the request is also showing the same date/time and I can't
Report Catalog
Think this got suggested a while back before the forum moved to this new home. Just to collect all the report requests produced into a easy to navigate area. The intention being that anyone looking for a report can look at the ones already available and see if any of them match or come close, sometimes the hardest part of the report is working out how to start it OR finding just one elusive field. If the reports were categorised by the area they cover, like Requests, Asset etc as per the product
Date Time Format in 7.6
Hi All, The date format has reverted back to Long Format in our reports since upgrading to 7.6. I have gone through the manual looking for where the setting is, with no joy. There was a reference to the custom settings on the reports page. This didn't help. If anyone can point me in the right direction. I'm trying to go from long formation to DD/MM/YYYY Cheers John
Export Email Addresses
Hi Is it possible to somehow export contact information, specifically Email addresses to an excel file? Thanks Steve
ELA Vs Splunk
Hi, Is there a whitepaper on the benifits of ELA over Splunk ? Or can you outline the differences between the two ? Cheers, RH
Scheduled Reports missing from report list
Hi, We deleted a supportrep from the system and the schedulled reports created by that supportrep still are emailed as schedule but they dont appear in the schedulled report list. We would like do delete some of the schedulled reports and change the time of other reports. The problema is that we can not find them in the system. We are using supportcenter 7.5.12. Tkx Pedro
How to add a shared link ??
I need to know if i can add a shared link on a customized template ??
standard variables in SMS notification
Why can't I add Created Date when configuring the SMS alert template? This is a standard variable, correct? We want to know if there is an issue that becomes high priority after creation, but we'd also like to see the created date to quickly ascertain if this issue is first being reported or was reported previously.
Searching Description and/or Notes
Hi, I feel as though I am missing something obvious and hopefully I am. How do I search for something based on a request description and/or content of a note. I do not wish to create a filter or custom report, just a one-off search. Thanks for the help.
Problem when i open ADManager Plus
Hi , Any one can give a better solution for this,if i open any browser using ADManger login page is appear and when i put the passwd it will getting blank page it wont appear any other things. can u give a idea about to for this Thanks Rajeewa
Errors Rate in Interface Templates
Hi, I am monitoring some routers and in the interface templates I have setup thresholds value for errros and discards at 5.0 % and rearm value at 4% for both. The ocurence it is setup at 3 times consecitively. Whe I go in the dashboard of an interface on the right side i see a graphic with errors and discards. There I can see the errors in and out, discard in and out. On the graphic these are as a number 10, 12, 64, etc. (picture ENP-6726.jpg). If from the dashboard of the interface I click on the
Link to businessview from intranet-website
Hi all, we would like to link to a businessview from our intranet-website without the need of having the intranet-user to authorize to OPManager (eg. anonymous access). Do you have any tips on how to accomplish that? Thanks Dirk
How to Set Up SNMP on a Windows 2003 Server for DHCP Scope Monitoring
Can anybody provide insight as to how to get this working? I have the SNMP service started and the oputils server is listed in the security tab with the appropriate read only community name. When I try to add the DHCP server in oputils, I get this error: "E2001: No response to SNMP queries" Does the SNMP trap service ont he windows server need to be configure as well? Any documentation or advice you can provide will be helpful. Thank you in advance.
Email alerts
Now we have one more person who will take care of all devices if memory level shoots above threshold. I have many devices i don't want to add this guys email id going to each and every device and adding his email in notification profile Any quicker way i already have network map for this company. i can assign all attention related assign to this person for all device in network map for this company but are memory threshold only attention alert? i don't think so help!
Ability to assign to a Group from the Requests Tab
On the Requests tab where the list of requests is shown the option is present to assign a request or group of them to an individual technician. Can this functionality be enhanced to allow the allocation to a GROUP , GROUP & TECHNICIAN or TECHNICIAN as it can be on the main Request page. This allows the team to move requests en-mass to another team if they need to and saves opening each one just to move it. Any chance it can be done by tomorrow as well please :-) Andy
Roll out MS Office 14 Beta using Desktop Central
Hi Folks, Greetings. MS Office 2010 Beta can be deployed using Desktop Central. Successor of MS Office 2007, code named Office 14 is here with Beta release (also known as MS Office 2010). You might wonder why MS has skipped version 13 in between and penned Office 14 as name, no clues officially, but it could be for superstious reasons (wild guess). It will be available for Windows XP SP3 (32-bit), Windows Vista SP1, Windows 7 (code name Windows Vienna) Office 2010 would also have a 64-bit version
Known Issues document available on line..
Dear Users, For the convenience of the users, we have published the outstanding known issues in the product as a document in the link below. This link will be updated fortnight or on a weekly basis. http://www.manageengine.com/products/service-desk/known-issues.html These known issues document is segregated based on the modules. Each issue identified with an unique issue id is also marked in a separate column and some of the issues is updated with a tentative time frame of getting fixed in the hotfix.
Can be works with Satelital Connection?
Hi I want to know if Desktop Central can be works with satelital Conection? And if it is posible, Wich version support that connection?
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