No Data Available - ADAudit Plus
We are currently running version 4.0.0 build number 4042 and when ever running any of the GPO reports they always come up with no data available although there have been GPO changes recently. All of the users and groups reports are running fine and when doing a RUN NOW under domain settings the domain controllers all show Success. We have 1 2003 domain controller and 3 2008 domain controllers. Is there any known issues about this problem?
Problem with new user
Hi everybodies, I try to add a new user (after updated my licence) and it was said I have already 6 users but it is wrong I just have 5 users. I put some print screen where you can find my licence and the error. Thank you for your help. Jerome Linxe System Ingenior OFAC - Geneva
Slow WAN performance
G'day All, I was wondering is anyone had ideas for improving the WAN performance. We usually access the SC via a Terminal server when out of the office. Simply because the refresh rate between page listings is so slow. For example, in Requests, if I change between Open and My requests. Locally it will take about 2 seconds to display 10 req. (which is still a bit slow IMHO) But via a 40ms WAN link it takes anywhere between 15 and 20 seconds. From what I can see it is loading the entire page each time
IPSLA
Hi, I am in the process of setting up a number of WAN RTT monitor. Can you advise what the config is that is sent to the routers also what is the impact on the router if any? Is it advisable to have for example 1 router with 10 different destinations with each destination route having a RTT monitor on it? Cheers in advance. RH
Windows Scheduled Tasks
Dear Appmanager Support, We are currently implementing the latest version of Application Manager into our enviromnent and one of our system engineers needs to know if it's possible to monitor Windows Scheduled Tasks. Since we have a lot of them running on many different servers this would be a great advantage for us. Thanks in advance & kind regards, Bitz
varios dns
Buen Dia Tengo varios dns en dominios diferentes y quisiera poder definir los nombres de todas pero solo me toma los de conexion de red local
Best Practices for ManageEngine EventLog Analyzer is Released
Hi, Based on our customers request we have created Best Practices Document for EventLog Analyzer. This document includes System Requirements Optimizing Hard Disc Space Securing EventLog Analyzer Best database practices Data backup practices Best support practices You can download it from the below link http://www.manageengine.com/products/eventlog/ELA_Best_Practices_Guide.pdf We hope this document will answer lot of your questions regarding system requirements and help you to fine tune your machine/server.
ServiceDesk Plus 7603 Released
Please find the enhancements and issues fixed in 7603: Enhancements in 7603 (Released on: 29 January, 2010) SDF-21860: Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even through their personalized language is different. NOTE : Default / Custom Reports and Custom filters which uses the status names as
Firebird Won't Start
After a new download of version 5.7 of oputils, I keep getting the error message that firebird won't start. Any suggestions? Thank you.
Problem with Bandwidth Monitor - OpUitls Build #58000 - Instalation of Last Download Available
OpUitls Build #58000 - Instalation of Last Download Available I installed the last download available in the site www.adventnet.com, and i configured interface in the tool Bandwidth Monitor, and the OpUtils don´t read information of my switch, and it create copies of the interface configured.
Can't select from list for Wake On Lan in OpUtils 5
I have the trial version of OpUtils 5 and want to add a list of PCs to a WoL schedule. I get the pop up box and click on the PCs I want and then click OK but the PCs never show up in the rule I'm creating. Do I need the full version to add the PCs from a list? I can add the PCs manually, but was hoping to test how easy it was to do a mass WoL setup.
Microsoft Announces Patch Tuesday for February 2010
Microsoft announces a monster patch tuesday this month addressing 26 vulnerabilities with 13 security bulletins. Refer to our blog for more details on the affected OS: http://blogs.manageengine.com/desktopcentral/2010/02/05/advanced-notification-of-microsoft-patch-tuesday-february-2010
After enabling "auto close request after ... days" the request does not close.
Good day, I've enabled autoclose feature but it doesnt seems to work after updating to 7603 (before that everything was ok). I dont understand how can I troubleshot this. Any suggestions?
Modified VPN Report
I would like to be able to see the vpn trend report in the following manner: VPN User, HOST, VPN Type, Hour of the DAY/Start Time , Duration I tried using report profile but cannot seem to produce the desired results Please help...
Software licenses
When I use orders to buy software, I write software name the way it was written by reseller. After buying a license, I can install software on workstations. But after installing software and scanning a workstation, I can see that software name differs from supplied by reseller. And system shows me that I have license violation. How can I link software-asset license and installed-software license?
Workorderstates.ISoverdue and ISEscalated
Can you advise the correct usage of these flags in reports please. Does ISOVERDUE indicate that the request has breached 1st Response only, or breached 1st Response OR completion date target. What does ISEscalated indicate? I assume the reliable way to confirm that the request has breached SLA completion is just to compare completedtime against DueByTime. Regards, Andy
7603 - Reporting - Loss of Logo
Just upgraded to 7603 from 7602 and looks like the process has turned off the logo at the top of the reports and changed the name displayed top right. Is this fixable without another patch?
When opening a ticket then the wrong ticket opens (always same wrong one)
When opening a ticket that's new, when you click on the link in the list view then it always opens ticket 116 (which is closed). If the ticket was assigned, then it opens normally. Removing part of the URL that opens seems to help (stripping the query string all the way back to the ticket number). This is an issue occurring on Firefox and Chrome, but does not seem to affect IE.
How to setup Password Access workflow to Resource GROUPS
I'm just setting up Password Manager Pro, I've imported all my resources and user accounts and groups them in to appropriate security groups. How can i apply the Password Access Work flow to a resource group? I've got 15 resources in my HR System Resource group that I want certain people to require approval before accessing - how do i do this once rather than 15 times - Applying to the resource group also means that new resources added to the same group have the same security.
Managing resources (in this case printers)
There's a lot of information I'd like at quick disposal for resources, specifically printer IP, printer general information i.e. the vendors service tag # for the printer, their phone number, typical user setup scenarios i.e. scanning paths, credentials etc. Since ServiceDesk Plus doesn't have any "Free form text areas" I was going to attach .txt documents to the asset with key information; however, from time to time these .txt files will need updating and ServiceDesk Plus is only opening the .txt
Assigned to Technician notification not going to everyone
We recently upgraded to 7.6.0 Build 7602, and several technicians are reporting that they are not receiving a notification when a ticket is assigned to them. As I am receiving notifications, and have verified that this option is selected in the Notification Rules, I'm unsure what to do to correct this issue.
AD authentication
Hi, I want to enable Active directory authentication, Service Desk 7.6.0 build 7603 installed on Windows 2008 R2 whereas Domain controller is Windows 2003. I have imported all requester from Active Directory, but when i try to enable AD authentication it give an error "FAILURE :Could not enable Active Directory Authentication. Ensure Domain Controller is configured for at least one of the Public Domains" can any one help on this thanks.
Task Reminders No Longer Sent
Support, I have sent you emails but have not gotten any resolution. When I schedule a Task, the initial notification is sent out to inform the Support Rep that the Task has been assigned. But the Reminder is never sent. We have relied on this, since there is no Calendar integration available yet. Is anyone else experiencing this issue? I know it worked in SC+ 6 but don't know when it quit working in SC+ 7. I am currently using 7007. Ken
Select contact in request
Hi, is possible for the user account see and select their contacts when make new request. Thanks Regads
Security vulns in OpUtils
Hi, I recently saw 2 reports for exploits in oputils: http://packetstormsecurity.org/1002-exploits/oputils_5-sql.txt http://packetstormsecurity.org/1002-exploits/oputils_5-xss.txt Is it true?
Unable to start Service through services
Hi, when i am trying to start servicedesk service through services.msc.i m receiving "unable to start service" errror,now i am running through command prompt(run.bat).please find the wrraperlog details. min java heap size=512 max java heap size=2048 system config: 4 gb ram Regards, Uthanda
Attachments not being received by my clients - Or is it just me ?
Hi all, I've had this issue where our clients from time to time have said they haven't received attachments that are sent through SupportCenter when we respond to a request. After speaking to the support staff at Zoho, they checked the folder Support Center creates when attachments are sent - the files being held where they should be and so whoever i spoke to suggested it was something with our clients mailserver / spam filtering. (sounds plausible) But it's happening fairly frequently with various
Using the Resolve options
I have two questions: When a support rep closes a request can it automatically go to resolved rather than closed so the email to verify resolution goes to customer. If I can't do the above can you add a feature that when I set automatic closure the above happens?
OpManager 7 will not start new install w/ logs
Hello, I cannot get OPManager to start. This is a new install of v7. I was looking through the logs on the server, and it was referencing an active network connection that we do not use for "normal" traffic. Is there a way to specify what network adapter it uses? Any help would be appriciated!!!! Thank you Mike errors in the stderr6.txt and wrapper are: PM (OS 10048)Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address
New to Manageengine
Hi, I am new to Manageengine, I am not sure what fits in my requirement hence i am seeking some clarification, we have different platform available like Unix, Linux, Windows, different database system MSSql 2005, Oracle, loadbalancers, firewall we would like to monitor all the above stated system. I am not sure whether Manageengine OPManager can do all, do i have to go for application manager separately? If you could clarify it would be helpful. Thanks Hardeep
sdp enhancements before 8.0
Dear support team, is 7.6 the last version before 8.0 ? no 7.7 or 7.8 ? so what else enhancements will be added (or planned) in other 7.6 hotfixes till 8.0? would you please list some of them here ?
Manage Engine ServerDesk Plus (Email Fetching Error)
Hi we have installed Manage Engine ServerDesk Plus 7.6.0 we are getting the following error while E-mail fetching.can you please Help. FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Thanks in Advance
Migration from SCP to SDP
Hello! We are using Support Center Plus (build 7510) now, and would like to migrate to Service Desk plus application. Please, advise how to achieve this? Firstly, we would like to migrate our existing tickets to Service Desk Plus. Is it possible? thanks, Alex
Need to be SDAdmin to create Custom View or View Reports
Hi, We have found that you need to have the role of SDAdmin in order to create Custom Views or view Reports. If you do not have the SDAdmin role an error will be thrown when saving the Custom View and when viewing a report. Steps (without the SDAdmin role): - Create custom view button - enter filter details - save - error Or - Reports tab - select report - error I know this is not environment specific as we have tried IE7, IE8, Safari, and Firefox on Windows and Mac machines.
Variables in Survey Text
What variables are available to use in the body of the e-mail that is sent to recipients of a survey request. The default template only has $REQUESTERNAME $SURVEYLINK Ideally we'd like the $TITLE in there so they remember what the survey will be about, and possibly the Start date. Regards, Andy
Asset/Purchase Order Question
I have entered a Purchase Order for a new laptop. The laptop has come in and it is now showing up under the assets. How can I associate the Purchase Order with the Asset and carry over all of the costs? I went to "Actions" and "Attach Asset" but it did not carry over any of the costs.
servicdesk email links
the email link in the helpdesk request does not go directly to the helpdesk case. takes you to the homepage instead of the case - this has been happending since we upgrded to 7602 the link in the display of the email looks accurate but when you look at the source code of the email it shows something else. correct link - http://rmphelpdesk/WorkOrder.do?woMode=viewWO&woID=16113 source link - http://RMPHelpdesk/WorkOrder.do?woMode=viewWO&woID=16113 - this one takes you to the homepage..
Report request please! - Requests not updated for 8 hours
My SQL query skills are not great and therefore I'm wondering if someone can help with the report below. I need to create a ServiceDesk report to report on all open requets that are allocated to a group and technician, but have had no updates for the past 8 hours. The report results need to be grouped by 'group'. Any help would be much appreciated. Thanks,
can not input a Network Range for Discover
Hello everybody, i have install V7 of OPManager on a Windows XP Prof. system. The Gui works fine without any problems. Now i discover the network and use the follow values. ip range: 10.177.96.1 - 10.177.96.254 i have choose any network mask but the message: Please enter a valid number. BTW: i cant change the network address/mask in my network. thanks and regards dbase
Custom Monitor Not Working Properly
I have several script monitors working properly running on remote Linux hosts. When I try to create a new custom monitor, to make setting up new hosts with this script monitor easier, the returned results from the script (which returns a set of numeric values following a delimiter of "=") all display as N/A in the webui. From what I can see in AppManager's logs, it looks as though it's returning the value correctly, as in just the same as the "vanilla" script monitors running on the same systems.
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