Technician not appearing as requester
Hi there - Ever since we upgraded to build 7018, none of the technicians appear as a requestor in the list... This is handy, as for example i raise calls in my name for my team for jobs I want them to do for me. Also another minor issue in that before we used to start to type a requesters name in and servicedesk would bring down the drop down box for us to click on the name, which would then populate the fields. This no longer populates the fields, we have to click in the directory and search that
NTFS Reports
I am working on doing some reports for our file server shares which include the share permissions and the NTFS permissions under them. Is there a way to choose how many subdirectories down to recurse? For example our users have home folders under \\servername\home\username. Is there a way to view just the permissions for all of the username folders and nothing underneath them in one report or would I have to do a report on each users home folder seperately? Thanks
Adding router takes a long period. What should i check?
Adding a new Cisco 2850 router device takes a lot of time! I am using Linux version of OpManager. How can I troubleshoot this issue? Is it anywhere log of adding devices? Can i add devices using CLI at Linux?
8050 Issues
Hi since my upgrade to 8050 i have major issues end everytime i solve one with support i discover a new mulfunction. and support requests seem to take forever to be assigned. Right now i have issues with. 1. Business views with 400 members that cannot be edited (newly created or old ones) 2. alerts that do not clear 3. False WMI credential errors "Permission denied-Verify WMI credential" that are also not cleared 4. New bussiness view with few members that can be edited but dashboards do not
Active Directory Monitor in OpManager Demo?
I'm currently using the free Opmanager demo to monitor 4 server and I noticed that the AD monitoring license expires after 30 days. Since the demo is geared towards personal/SMB use, I don't think it would be unreasonable to allow, say, the perpetual monitoring of one domain controller without expiration. Any chance of this ever occurring? Thanks in advance.
Trial set up using GPO
I have downloaded and installed an evaluation copy of ADSelfService Plus. I have confirmed it is all set up according to the instructions. The results of a gpresult on a client machine show the applied security group but does not list the 'InstallAgent.vbs'. After completing multiple reboots the program has not been installed on the client. If I run the script manually, it works perfectly. I do not want to have to handle this manually, as I have to many clients to install if done manually.
Ability to assign GUI language based on location/user groups
I would like to see a feature for assigning SDP GUI language based on site location and individual user groups from the admin console. Thanks.
Purchase Order Assign Scaned Assets
I have a questions regarding the PO module. When you fill out a PO, approve it you can receive the assets. This creates an asset called "Computer - PO #1" for example. But, then you put the new asset onto the network, and it gets scanned, now there are two entries in the asset list, one from the PO, and one from when it scanned the actual asset. My Question, how to I get these to be the same asset. I would like to have the PO attached to the asset but I need the details. I am sure I am just doing
Sort multiple columns at once
Hi, I didn't see this feature in the forms and haven't seen the ability to do it in the app. It would be nice if you could sort multiple columns at once. As an example, sort by priority and then by requester.
Creating request - technician prompted to add requester after picking from list!
Seeing some strange behaviour when creating requests relating to the requestor. The technician creates the request and selects the requestor from the list, which is imported from 2 AD domains. On selecting the dept , telephone are copied into the request as expected. When they SAVE the request they are advised that the requestor doesn't exist and do they want to add it. That is wrong. Any idea why this can occur? Windows 2003 platform with SQL 2008 backend. IE6 as browser on XP SP2 It has been working
Additional fields to sites
Would it be possible to have additional fields on sites form? Such there is on reguested - additional fields, technican - additional fields. We would need additional such as cost center information, and other information that is releated our need for each site. Other is Internal location code, company hierrachy code etc. If it possible when it would be possible to be avaible on software? Regards Tommi
Monitor harddrive failures
Hi, Does anybody know how i can monitor harddrives with opmanager? for instance i want to receive an alert when a drive fails. I tested raid failures with eventlog. I added a custom rule with the correct eventid but I do not receive an alert in opmanager.........(alert is generated in eventviewer only) Anybody experienced with this case? bye, Daan
Monitor Virtual VMWare Switches?
I am currently using the trial of OpUtils. I am working on mapping our network switches. I've noticed that my VMWare machines always come up with their parent switch as unknown. Since this is a virtual switch - is there a way for me to have OpUtils talk to VMWare and get the switch/port information in this way? Thanks. Dave Mackey.
Language & email questions
Hello, We're currently using OpMgr & Service Desk and I'm interested in getting ADMgr. I manage 2 domains across a couple of Asian countries and have some related questions. 1. I understand the interface currently only supports English. However if I run a security scan a directory which has Japanese or Korean characters will the directories and file names display correctly? Also when do you anticipate making a mulitlingual interface available? 2. Can I associate different domains with different
Experience with Netlfow probes
I was wondering if your product works with netflow probes (nprobe by ntop.org, Cyclades Nquirer) Since Netflow Analyzer won't be able do an SNMP poll on the device, how does it figure out the interfaces? Here is what i am thinking. I would be mirroring a port through which the traffic flows and the probe would "sniff" all the packets. The application will convert that into netflow v5 flows and send them to the netflow analyzer. The reason i need to pursue this is because there are no cisco router
SQL vs Windows authentication
Just wanted to know if Service Desk has any plans to allow Windows Only SQL authentication? My organization last year went Windows only and this is a major issue seeing how Service Desk has to use SQL authentication.
Send sms with secondary mailserver
Hello, I'm currently evaluating OpManager and i want to try the sms feature in OpManager. Because our sms server is different from our normal mailserver i want to use the second mailserver. Is it possible to send a sms(email) with the secondary mailserver? Thanks in advance! Kind regards, Roy Scheepbouwer Netherlands Cancer Institute, Amsterdam, The Netherlands
Move from windows to linux
Hi, I'm trying to migrate a windows installation with a freshly installed linux-version (x64-version). Updated the windows version with service pack 5 (#8050), did a backup of the data and restored it on the linux-machine. The new version starts, but makes a shutdown since it cannot connect to it's tomcat-server. stderr12.txt: 18:08:35:560 PM ~~~~~~~~~~~~~~~ Logging started ~~~~~~~~~~~~~~~~ -------General Information------ Product = OpManager Version x.x Service Pack
INTERFACE BANDWIDTH CONFIGURATION ---VERY IMPORTANT
Hi, 1) we are monitoring ATM interface for bandwidth use . we have put 80% threshold . Our problem is when i disconver device it discover interface with MINIMUM bandwidth . for example..if i have atm interface with 2Mb download and 512kb upload..it discover interface with minimum bandwidth. 512kb AND as i put thrshold 80% for interface it send me alert for 80% of 512. i have like 800 routers monitord. i cant go in to each router sanpshot and configure manually upload and download speed so it can
Self service portal
How do i get that option to work,where is the software for that option.
change managemant
I am not able to change managemant use.
Message: 'document.GroupAction.SITEID.options.length' is null or not an object
Hi, i am getting the below error in my IE browser when i click on the groups sections under MSP details. can someone please advise why i get this error and why i cant add any technician to the defualt setting groups??? Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; MS-RTC LM 8; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.30729) Timestamp: Tue, 2 Feb 2010 13:26:35 UTC Message: 'document.GroupAction.SITEID.options.length'
Installation process of Qengine
Hello, I am new to this tool and i wanted to ask u the guide for installation for trail version and also the customer support provided for the trail version. Regards, Aravinda
Event Log Analyzer is not capturing events from virtual machine
Hi guyz, Hope you are all doing well. I am evaluating the Event Log Analyzer product that we are planning to deploy. For testing purpose we have created a small test environment. The environment is as follows System1 is running windows XP SP2. The event log analyzer is installed on this system System2 is running windows XP SP2 also by VMware I have installed two windows 2003 server machine in the virtual environment and one Linux machine. Now the event log analyzer is capturing the events from
Riverbed
When adding a Riverbed device and checking its credentials it always fails at "Enable Username Prompt". Device Expert never gets into Enable mode befoe issuing the show running-config command. There is no enable password configured on the Riverbed, just entering the enable command gets you into enable mode. I have tried to change the credentials to match this configuration, but have had no luck. How do I Device Expert to enter into enable mode before issuing the "sho running-cofig" command? I have
Telnet connection fail.
Hi, I have a problem with telnet connection with switch device. Always appear message of impossible connection. But using telnet command in the Windows prompt I make normally with success. Os: Windows 2003 SP2. DeviceExpert version: 5.4.0 Device Details: Cisco Catalyst 2960. Best Regards, Jean Tomaz
Issue - Backing up Nortel 5500 via SSH
Hi, We have recently disabled Telnet access to all out ERS5500 switches on our network and enabled SSH. I have updated the credentials in DE to specify to use SSH for the backup. We also use radius logon to the switches, so this means we require additional information under credentials, everything worked perfectly when were just using Telnet but now under SSH i have noticed a few issues, 1st being - Does not backup , 2nd does not allow you to save and test - Message displays that it cannot preform
Purchase Order Approval URL missing port
Hi, We're running into a problem with using the purchase order module. Currently the approval email that goes out to the to "submit the PO for approval" contains a wrong url. For example. the url in the email is: http://our.domain.com/POApproval?dId=01lZSVHZeD5vDIAr//wy2HZZ6VzBZuPx02GVWUETgJ6mvcMvOQb9Lg==&app=7_-89_7_-88_49_-32_-5_-77 but of course, this doesn't work because it should be http://our.domain.com:8888/POApproval?dId=01lZSVHZeD5vDIAr//wy2HZZ6VzBZuPx02GVWUETgJ6mvcMvOQb9Lg==&app=7_-89_7_-88_49_-32_-5_-77
heyyyyy
I am 3year computer science student in Ethiopia @ harmay university, now I am ready to develop helpdesk software, I hope u will advice me , here is my quotation!!! 1. To develop helpdesk software what type language is preferable (esp in we based ) With Regrds, Biruk W/A
what is syslog server
i am new user of adventnet product and want to buy the firewall analyzer, i see the live demo and not understand about the syslog server
Make the REASON on a request more visible
When ever a change is actioned on a Request a Reason is asked for. This is entered into the History tab. What I'd like to see is this reason pulled out into a more visible place, either another tab or a button that appears like the NOTES button does. It should have a number on it to indicate the numbers of reasons against a request. The test would remain in the History, but also be shown on it's own on the Button/Tab. That way the service desk team can quickly see the reasons entered against a request
Modifying and Then Moving Templates
I have a QA servicedesk server setup so that we can have a helpdesk staff member work on creating custom templates and request forms. We set up a seperate server as we cant afford any kind of interruption to service. My question is, once we get a handful of templates configured the way we want, how do we get them moved from the dev/qa server into the production server? Thanks
Hiding the "More Assets" box for requesters
Dears, We would like to hide the assets from site to site, i.e. a user of a site does not see the assets of other sites but only the assets owned by the user or owned by the department of the user or owned by the site. When the assets are assigned to departments or users, then still the user can select assets using the "More Assets" box and selecting "Assets by type -> All assets". My question: is there any way to prevent this? Thanks in advance Erik
Info on SDP integration
Is there an available documentation or info on Service Desk Plus integration. ie.. do I continue to run the hardware/software scans on Service Desk if Desktop Central is scanning also. How do I tell replication or if Desktop Central is pushing the information to SDP. ' thanks J
file folder audit trail
hi, is file folder audit trail in the roadmap?if yes when will it be released?
Compulsory field
Could you let me know where or how do I make "description" a compulsory field for when the end users are logging a call via a web page. MY SDP Version : 7.5.0 Build 7506
My Linux Script Output in Alarm List ?
I execute any shell script in Linux servers snmpd.conf with NET-SNMP . ## # Extensible sections. exec .1.3.6.1.4.1.2021.50 ntp /home/admin/kbmon-client/kbsn-ntp-linux.sh exec .1.3.6.1.4.1.2021.51 swap /home/admin/kbmon-client/kbsn-swap-linux.sh exec .1.3.6.1.4.1.2021.52 restart /home/admin/kbmon-client/kbsn-restart-linux.sh exec .1.3.6.1.4.1.2021.53 runlevel /home/admin/kbmon-client/kbsn-runlevel-linux.sh exec .1.3.6.1.4.1.2021.54 hwclock /home/admin/kbmon-client/kbsn-hwclock-linux.sh
Opamanger Avalibility
My availibility report graph stays blue, even though the Server is up...Also the availibilty report generated reports that we have 100% uptime when infact the server was down...
Logon history Report
Is it possible for ADMANAGER Plus to pull a detailed history of a users windows login from a machine or domain controller in a report I know it can pull true last logge din, but can it pull a history going back say 5 days?
Html modifications
I'm looking for a way to modify the wording in "Unlock your Account" and "Reset your Password" pages. Currently, it prints out Domain User Name (Example : John) I would like to change it to the following Domain User Name (Last name+First Initial) (Example : doej) Also, I would like to see if the samAccount could be listed as a column in the Employee AD Search, but list it as "User Name" or "User Name/samAccount"
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