Creating request - technician prompted to add requester after picking from list!
Seeing some strange behaviour when creating requests relating to the requestor.
The technician creates the request and selects the requestor from the list, which is imported from 2 AD domains.
On selecting the dept , telephone are copied into the request as expected.
When they SAVE the request they are advised that the requestor doesn't exist and do they want to add it.
That is wrong.
Any idea why this can occur?
Windows 2003 platform with SQL 2008 backend.
IE6 as browser on XP SP2
It has been working normally.
Short term fix I stopped and restarted the ServiceDesk service.
Anything I should be looking at in the Java config file on the server, seem to recall some optimising values to tune it for the amount of memory in the server, maybe totally unrelated.
Regards,
Andy
The technician creates the request and selects the requestor from the list, which is imported from 2 AD domains.
On selecting the dept , telephone are copied into the request as expected.
When they SAVE the request they are advised that the requestor doesn't exist and do they want to add it.
That is wrong.
Any idea why this can occur?
Windows 2003 platform with SQL 2008 backend.
IE6 as browser on XP SP2
It has been working normally.
Short term fix I stopped and restarted the ServiceDesk service.
Anything I should be looking at in the Java config file on the server, seem to recall some optimising values to tune it for the amount of memory in the server, maybe totally unrelated.
Regards,
Andy