the email link in the helpdesk request does not go directly to the helpdesk case.  takes you to the homepage instead of the  case - this has been happending since we upgrded to 7602

 

the link in the display of the email looks accurate but when you look at the source code of the email it shows something else.

 

correct link - http://rmphelpdesk/WorkOrder.do?woMode=viewWO&woID=16113

 

source link - http://RMPHelpdesk/WorkOrder.do?woMode=viewWO&woID=16113 - this one takes you to the homepage..

 

any ideas?

 

thanks