I have finished adding all the Contracts and the SLA for all of our Accounts

There are two business rules to change the priority of  particular Accounts

One changes the selected accounts to “High”

One changes the selected accounts to “ Normal – Under Warranty” these seem to work but I am still testing as with some requests it does not seem to changes?

All other Accounts have the support contract added and are using the “Default Support Plan”

Following the manual it states that if an Account has a contract and it has no “product” the request should Use the “Default Support Plan” this should change the Priority to “ Normal ” and set the Due date? This is not happening?