Send SMS on escalation
Hi
What we would like is, depending on the priority of an incident, send an escalation SMS to the Service Manager. I can only find an option to send an email.
Is it possible at all to send an SMS on escalation and/or potential SLA breaches ?
kr, Peter
What we would like is, depending on the priority of an incident, send an escalation SMS to the Service Manager. I can only find an option to send an email.
Is it possible at all to send an SMS on escalation and/or potential SLA breaches ?
kr, Peter
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