Build 7.6.04 - I have an issue with the email command facility.

If I send an email from my gmail account to servicedesk formatted as follows:

Subject is @SDP@ Testing Email Command

Message contents:


This all works as it should - I see a new Closed request in my "Test" technician group with all the fields completed as stated above.

If however I send a message as a T-SQL command from MSSQL2005 using database mail with the same subject and message contents, all I get is a new open request in no group with no fields completed except for the normal default fields when you create a new request with no business rules applied.

The email subject and content looks correct.

If I send the email to myself from MSSQL, again it looks fine.

Any ideas why it parses emails from gmail and not from MSSQL correctly?

Many thanks,

Dean