Editing contacts via e-mail
I have set-up inbound email's to be logged as requests.
How do I edit the contact name when a new request has come in? By default support center plus uses the e-mail details as the contact name and populates both e-mail and contact field with the inbound e-mail address.
I cannot edit the user details as editing contact name removes the e-mail address.
Stewart
How do I edit the contact name when a new request has come in? By default support center plus uses the e-mail details as the contact name and populates both e-mail and contact field with the inbound e-mail address.
I cannot edit the user details as editing contact name removes the e-mail address.
Stewart