Unable to change contact in a open request
Hi,
We have allot of emails sent via account managers to our supportcentre email, this automatically creates a ticket based on the account managers email, the problem is we need to reassign the ticket to the company and user that the actual problem is related too.
When you edit a request (as a admin) you can't change the contact, you can change the account but after a update it doesn't save the info. This is on version 7007 can anyone shed some light on a solution to this?
Thanks
We have allot of emails sent via account managers to our supportcentre email, this automatically creates a ticket based on the account managers email, the problem is we need to reassign the ticket to the company and user that the actual problem is related too.
When you edit a request (as a admin) you can't change the contact, you can change the account but after a update it doesn't save the info. This is on version 7007 can anyone shed some light on a solution to this?
Thanks