Gents,

I would like to see the following things in the future releases:

1. Approval History in Change Requests (CMR)
No way to know, what were submitted.

2. A lot of things are not added to history in Requests/Problems/CMR:
I mean email notifications to user, submitted recommendations for approval, approval history, etc
Any changes must be added to history
It should be easy fixed

3. !!! Very important
Email notification to Requestor, when technician is closed a task in CMR
Requestor doesn't know, that task was closed! Requestor should every day/hour check status in the CMR.
It's really annoyed,

4. Some more reports by technicians
I (as IT Manager) would like to see workload by technicians.
A full day/weekly report:

what cases (link to case) was closed by technician
the same for problems
the same for tasks in the CMRs
the same for CMRs

All it should be in the one report.
At the moment it's not possible. We use custom report on SQL Reporting Services.



It's just I remember.

Thanks