Task assigned to a group
I've encountered an issue where if a Task is assigned to a Group but not to a Technician, that the entire group receives the notification. Unfortunately to each of the Technicians, it appears that the task was assigned exclusively to them even though it wasn't assigned to any of them. Aside from modifying the Task Notification Template to put a warning there, is there some way that SDP can make it clear that a Task was assigned to a group and not a Technician? Thanks.
Unable to effectively monitor technician handling of requests on a day by day basis
As a manager supervising technicans dealing with service desk requests, I find that using SDP, I'm unable to monitor technician's workload and progress regarding requests on a day to day basis, or at intervals throughout the day. The 'Home' tab offers limited visibility regarding current technician workload, and the Request Summary graph is only good for highlighting incoming requests because of the 'close resolved requests after 5 days' rule. Because of the automatic closure rule, I can't tell whether
Templates for Ironport Devices
Hi, Can you advise if you have any plans to provide templates for Cisco Ironport, we are runnig a few c650`s and it would be helpful to have templates for them. If you need access to run a few requests against one of them to build a template, please let me know. Cheers, RH
disk utilization
Hello I am running a version of Opmanager on my Network and it is monitoring about 12 servers. one of my servers has an alert for 100% disk utilization, but when checked the real utilization is only about 79%. i have checked the device assets to make sure the HD size is correct. I dont know what i need to do to make the opmanager read the correct used space... if you need info please let me know. ps. sorry if this is a double post but i cant see if my last post worked...
OpManager device template for a Cisco SCE traffic shaper?
Does anybody know the proper OpManager device template for a Cisco SCE traffic shaper?
Change ServiceDesk application form C drive to D drive. What are the steps that I must follow?
Hi, I have the ServiceDesk Plus 7.6.0 installed on drive C with MS SQL database on a database server. Because of disk space constraint I need to change ServiceDesk application to D drive. What are the steps that I must follow? or I have to uninstall the application and re-install on drive D? Could someone help me? Best regards, Rita Azevedo
Downtime Summary Report
Hi Team May I know how to stop this email from sending to us? I already deleted the mail server configuration but it still keep sending the email. Please assist. http://bonitas.zohocorp.com/customer_uploads/2010_9_24_6_8_17_DowntimeReport.doc regards Isaac
Change Sites
We would like to restructure the way we have Sites setup. I have several sites setup as city1 city2 city3 I want to merge those sites into a common site such as city When I try to delete the sites that are setup it will not let me with a warning that their is a module in use with that site name. How can I do this? Thanks Marty
Report: Software and where it is installed
Good Afternoon, One of my Managers is interested in creating a report that will show where managed software is installed. For instance, Lets say we have 3 systems that have Visual Studio 2010 installed. THe report would look something like this: Software Manufacturer Purchased Installed Max Used System Installed On Visual Studio 2010 Microsoft 3 3 3 Laptop1, Laptop2, Laptop3, Is this possible? Thanks. ~James Murphy ServiceDesk 7.6.0 Build 7608
how to import FW-1's raw logfile.
Hello. I have raw and exported FW-1's logfile. but It has not set "Account" on TRACK section with Smartdashboad. How to import my llog files to FirewallAnalizer? Thanks. Hiro.JAPAN.
SDP Create Time Report: Using specific times
Is anyone able to help, have been tasked to provide a twice daily report showing generated requests created in a 12 hour window. First from 07:30 ending at 19:30, the second 19:30 to 07:30 the following day. Advanced matrix doesn't allow so now looking at query editor which is beyond me.
How can I create backup on another Disk/partition?
Hi, I would like to backup OpManager on another partition. How do I accomplish that? Regards, Panaiotis
OID Issue
Hi, I am able to get reply from this oid 1.3.6.1.2.1.1.1.0 but in this opmanger bydefault for all the device the oid is .1.3.6.1.2.1.25.3.3.1.2 how we will change this oid any idea appreciated. Regards, Ramesh
Service Pack Fudged up my OpManager
Updated to the latest service pack and now my OpManager is showing duplicate devices and I'm not having confidence that it's the only thing broken. What's up with this?
Error Tomcat
Dear support , i'm using helpdesk 7.6.0 Build 7608 , sometime user access survey it's error tomcat ( imagae attche ) How do to fix it ? Thanks !
Windows OS version incorrect
When I look at a report by computers and look at the computers in my Member Servers OU, the OS all show up as Windows 2003, even though several of those servers are running Windows 2003 R2.
Service Desk Plus Slowdowns
Hi Guys We are running servicedesk plus 7.6 latest hotfix. Quite often the whole application will slow down where it runs really slowly for a min, then picks back up to normal speed. We are running Windows Server 2008 R2 64bit with Microsoft SQL 2008 R2 on a Hyper V server. We have moved the application onto a more powerful Hyper V server and have seen no improvement. Please note this is with 1 user only trying to configure and test the program before we roll it out to production. Do
Web Service return white page
When i add a web service monitor and click "Add monitor" the Application Manager return a white page with the URL: http://localhost/wsm.do?method=addMonitor&hideFieldsForIT360=null Somebody can help?
Pass-through still prompts for username/password
I am testing out ServiceDesk Plus and have it installed on a domain controller running Server 2008 R2. I was able to set up AD pass-through with no issues, the computer account was properly created. Yet when I try to log in I am still prompted for a username and password. I have tried on multiple OS's and internet browsers, but I get the same results. Has anyone else experienced this issue? Is there a solution?
Problem scan asset Ubuntu
Hi, I have a problem to scan Ubuntu 10.04 computer This is the message ERROR:Database exception while updating Workstation. Informe del problema al administrador del sistema, con el código de error - 1,285,216,956,323. In machines with Fedora an CENTOS the scan pass OK But in all machines with Ubuntu 10.4 the scan can't pass
Message Error Editing Threshold Partition HD AS400 Servers
Hello: Please can help us with the following case: We are currently working with OPManager Essential 8720 We are monitoring some servers AS400 V5R4M0, we have the following drawbacks: OpManager detect the disk partitions of the servers AS400 The problem is that when you edit the threshold of each partition appears error: Why this error? How I can correct this error? Thank.
Default time entries to logged in support rep
Hi It would be good that the system picks up on the support rep logged on and when adding time entries it makes that rep as the default. Currently what happens is if rep (A) logs a request to him/herself and rep (B) performs a task on that request and goes to add time against the request, by default rep (A) is selected not rep (B). What happens is that time ends up being recorded against the wrong person. Hope that makes sense. Mike
Change IP of monitored device
Hello, We have trouble with changing IP address of monitored device. It seems that changing IP in the device configuration has no effect at all. We found in the forum information that if device was added by IP not by name we have to delete it and add it again. Is that really correct? I can imagine that we would like to change IP of the device but not to lost all history of its availability? Maybe this is possible at database level? If so, could you provide us information in which tables this information
Installing Applications Manager 9 error
When installing the Applications Manager 9 At 2% I get a popup with this COMPONENT TRANSFER ERROR Component: Source Component File Group: SourceFile File: Error: Access is denied. Have full admin privs on server so no idea what is going on here..
Self-Service Portal Settings
Under Self-Service Portal Settings I see the option "Do you want to allow requesters to close their own resolved requests?". We have that set to YES. How do the users actually close their own requests? Also under Self-Service Portal Settings I have "when the requester replies to the closed requests. Perform the following:" Set to Reopen the same request with 1 day from closed time. Else, create as a new request. The 1 day time limit is not being honored. Just today I had someone reply to a
More control over email spam rules
On the email settings - spam tab. I would like to create rules such as: To contains abc@abc.com or abc1@abc.com OR CC contains abc@abc.com or abc1@abc.com AND Subject contains "don't create a new ticket" Currently I don't see that you can have seperate OR parameters and AND parameters. It's one or the other all ORs or all ANDs but that doesn't give you very much control. This would help us avoid tickets being created when they shouldn't be. Thanks darrenw80
Entries for the device are either partially added or removed.Click [here...] to remove and readd the device
Good morning, We are having a error when we try to add some device in the OPManager software. This device in question was already added however was delete after. After this, we cannot add the device in OPManager because we receive the following error: “Entries for the device are either partially added or removed.Click [here...] to remove and readd the device”. Doing a little research on your site, we see that this is a problem that you already know, however the tool released for solution (RemoveBDentries.bat)
How to delete a group that is "in use by other module"
We've done some reorganization within our department. As a result, we've eliminated the need for one of our "Groups" in SD+. I've moved every request (all statuses, even closed) to other groups. However, SD+ will not let me delete the group from the Admin > Groups page. Below is the resoponse... "Groups cannot be deleted as it is being used by other module." Can anyone explain what I need to do to remove this group? I'm also curious why there isn't an option to just mark the group inactive...
Error Code : 525 Error in Creating Home Directory, Access is denied.
When using latest version of ADManager Plus to import student names from a csv file, I receive the following error. Error Code : 525 Error in Creating Home Directory, Access is denied. I can not figure out why this is. 2 days ago it imported 700 users fine. When I go onto the DC and into user properties I see the home directory as being listed for example as cgsd-nashome est estuser If I delete testuser and put %username% it creates the folder instantly. I have %username% in the ADManager plus template
Speed up the forums...
Can somebody fix http://localcommunity.manageengine.com/images/zoho_logo_min.gif so the forums aren't so horribly slow failing on this image? Michael
Contact not being notified when ticket updated by email
The system is not notifing the contact when an update is sent to the system through email (from the support rep). Do i have to set it up somewhere? The option "Acknowledge Contact by Email when their request is updated" is checked. Thanks, Volnei
OpManager/VoIP Monitors not showing correct Thresholds
We are evaluating Opmanager. I am trying to set up a Voip monitor. I setup a monitor and the threshold wont take or I am entering it wrong. I have been getting threshold alarms nonstop.
raw file for devices syslog
Hi guys, i got my free trial OpManager 8 running in windows to monitor performance and syslog some cisco devices. do any body can help me to find out..where is the raw file located for cisco syslog file instead of syslog viewer, it's required for some evidence thanks for your enligthment regard, ./obe
Microsoft Hyper-V Sever 2008 running on Windows 2008 Server Support Request
Hello, We are looking to remotely monitor Hyper-V servers we have on Windows 2008. I know that OpManager can monitor VMware ESX systems as we use this at our sister company. We'd like this functionality similary available for Windows Hyper-V servers running on Windows 2008. Cheers, LeRoy
Foundry Networks Sflow
Does Opmanager or Netflow capture and utilize Foundry's Sflow?
Schedule Custom Reports
Hi. I would like to save a custom report in OpManager and then send it daily like a schedule report... Can I do that ? Pls tell me how... Thanks.
Seperation of admin privileges
Good morning, I have searched for a topic similar but did not find anything that was helpful. My question is this. Is there a way of separating Administrator Privileges and having the technician gain access to the admin panel for certain items without giving full SDAdmin Role. If not, will this ever be a consideration?
Success Story: Password Manager Pro helps leading supply chain management solution provider bolster the security of IT infrastructure
The IT department of GoFrugal Technologies, which specializes in retail, retail distribution and supply chain management solutions, found it challenging to properly maintain the proliferating administrative passwords of these IT systems. While security systems are in place to guard the infrastructure against external threats, GoFrugal wanted to strengthen its mechanism to rule out any possible internal breaches as well. Especially, access to the sensitive administrative passwords, which give unlimited
add device notes
Hi, Is there a way to add device notes straight to the database or a text file ? I would need to add 120 different ISP identification numbers to routers. It will be a pain to add them trough the web interface.
Data lost / corrupt database-tables - system not working correctly
Hi, we have a big problem with the support center plus: We have deleted a contact which had the same name as an support rep. Why ever the support rep was also automatically deleted from the system!!!!! Now it seems to be, that all groups, where this support rep was "interessted in" have corrupt data. -> We are not able to add any support rep to "interessted in", because in the list of available support reps is no entry shown! I don't know if there are also other tables affected, which was "linked"
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