Interface polling interval
Hi, We are using OpManager to monitor our network switches/routers. We notice that if a port goes down or up, OpManager takes unexpected number of minutes before it sends a notification that a port state is changed. Is this interval configurable? I tried to change the polling interval of the switch to 1 mins, but the result is still unexpected. looking forward to hearing from you soon.
Win 2K Server - CPU Usage
Hi, Have just installed OPManager on a 30 day trial. All seems to be pretty good so far except for one niggle. We have a Win 2K Server (SP4) which is constantly reporting 98% CPU usage. Obviously this isn't correct. Any ideas? Regards Tim Felton
SharePoint Integration
Does ADSelfService plus integrate with SharePoint for lockouts?
Service Desk Plus : CSV export/import
Hi, Does service desk plus have an data export/import features ? For example: On the test system, export management data like category, topis, etc.. to a csv and then import the csv to the product system.
webCheckText usage
Hi, I downloaded AppManager 9.2 to check it out before upgrading our current version which is already doing a really good job. I want to use Real Browser Monitor with the webCheckText to try and identify the cause of an intermittent bug. I managed to get a Real Browser Monitor working after some fiddling around and now it logs on to my EnterpriseOne application, launches a new screen, does a find then logs off. I want to use the webCheckText function to check for some text on the pages as it goes
archiving closed items
Is is possible to archive closed requests so they do not appear in the ALL REQUEST view.
OpManager crashes when viewing unsolicited traps
Hi, Our OpManager instance crashes when viewing the unsolicitied traps from the Alarms - Active Alarms - Unsolicted traps. When attempting to view this page it hangs for a while then reports Error!. This takes down the entire OpManager application and requires a restart to get it working again. I have performed a DBRepair and a server restart but this issue continues. Can you please assist. Thank you Brian
Creating Test install
We are trying to upgrade to the latest version of Service Desk but when started installing the build our Service Desk failed after build 7.5.0 Build 7514. We went back to the old version through a restore process basically installing the version we had a latest full back up from then upgrading to the version we knew worked. We now are took that server converted it into a virtual machine and we are trying to connect it to a test database. Currently the virtual machine will connect to live the database
MS SQL, No Databases Listed?
At the weekend we detached and re-attached a couple of databases on one database server. We also installed microsoft critical updates. After this I noticed one or two databases mounted on that server where not monitored in op-manager so I clicked "Select Databases to Monitor" and nothing was listed. I also checked a second database server and this is also now showing no databases in the "Select Databases to Monitor" list. Those that where previously added are still there but all database counters
Interface grouping
I imagine grouping of interfaces per the service they support is a very cool idea to be available in the system. Scenario 1. A network with multivendor WAN links would benefit from the monitoring and reporting of the interface availability (to mean the WAN link availability) This will help in the mangement of business SLA. Scenario 2. a LAN Switch can have specific ports configured for specific VLANs to mean a department, business function etc. it would be therefore usefult to manage and report
help with the layout of the appmanger database
I have a custom application that interfaces with several monitoring programs, including appmanger but was having a little difficulty. I was pulling information from the alert table to get the current status of all the monitors. That was working until i added a couple of different monitors and realized that i was getting my information from the wrong table. My question is, if that is the wrong table, what is the right table to pull my information from? I tried looking at the databaseschema.conf file
Approval Link - Work Log
Hi, Is it possible to include the work log in the Approval page? We would like our customers to know how much they are being charged so they will be able to take an informed decision while approving or rejecting a support ticket. Thanks, Jeffrey
Can i customize Request ID
can i customize Request ID to something like FL1245 (starting with alphabet)?
Report
Can you run a report based on specific values on the registry? Thanks,
No data for successful user logons ,log offf,,,,,,,,,
details below Successful User Logons 0 Successful User Logoffs 0 Unsuccessful User Logons 0 Audit Logs Cleared 0 Audit Policy Changed 0 User Account Changes 0 Locked User Accounts 0 SceCli Group Policy 0
Impossible to add secondary mail sever (Must issue a STARTTLS) on Opmanager8
Hello guys, I am using Opmanager 8 (build: 8050) I am trying to add a gmail account to the notifications and Im getting the following error: 530 5.7.0 Must issue a STARTTLS command first. x59sm8606347weq.38 Can you help me with that please ? Thank you very much
scheduled report by traffic
is there a report option to allow me to see any transaction that exceeds a certain xx of traffice? Source IP Destination IP Application Source Port Dest . Port Protocol DSCP Name TCP FLAGS TRAFFIC ecbiz94.inmotionhosting.com 172.16.60.223 http 80 49511 TCP Default AP SF 56.14 MB Thanks
Reset Passcode
Hi, I have an IPad that will not clear the passcode. This command is issued from MDM. Any suggestions how I can clear the passcode so a new passcode can be created? Thanks Heather
Change context of Password Manager Pro
Hi! After installing PMP it runs on our server at https://server:7272/ But we would like to run it on https://server:7272/passwords What we did: We changed the line <Context path="" docBase="PassTrix" debug="0"/> at the very end of the conf/server.xml to <Context path="/passwords" docBase="PassTrix" debug="0"/> The effect was that now we can reach the server via https://server:7272/passwords but it is not possible to log in! We get redirected to https://server:7272/j_security_check which gives us
Free ping tool - Save IP adresses
Hi, the free ping tool is very usefull, but can we save the IP list so that when we open the tool the last IP list is stored there? Maybe some registry entries??? Thanks, José Jorge Santos
Polling Interval on Remote Office WAN clients
Hello there, I have a quick question as regarding the Polling Interval on my Remote Office WAN clients. I need to reduce this value from 2 Minutes to 1 Minute due to Remote Controll issues. Do I just change this value on the server in the "Scope of management/remote offices" section or do I also need to change my WAN clients in some way as well? Thanks! Chris
Circular Comments from Out of Office replies
A ticked was assigned to an engineer that was away for some time. He set an out of office reply on his outlook. the problem is that this created a circular pattern where his out of office reply would be lodged against the ticket, which in turn generated an email from SDP about the new comment that then triggered the out of office reply again. this has left some 5000 conversations against the ticket. Now i cannot delete the individual replies or the master ticket. What SQL command/commands can I use
How to update Distribution Servers and agents in remote office?
I've patched my DC server several times since it was first installed, and I've even reinstalled my Distribution Servers a couple of times after some of the patches. However, it doesn't seem like the agents on computers in Remote Offices are being updated. The agents on the computers in the local office (same subnet as the DC server) are being updated though. I was under the impression that the remote agents would automatically update to the latest version when the Desktop Central server was updated...
top packet rate/session sorting
Will NetFlow Analyzer support top packet rate/session sorting in Conversation tab ?
Trying OpManager WMI
I am experimenting with the OpManager Free Edition Build 8721. I was trying to add a WMI-based custom monitor as per User Guide pg. 64 and I am getting the error: Failed to get performance counters from the selected WMI class. for every machine and every WMI class I tried. I've checked and re-checked the credentials. I can access WMI on those machines with a third-party WMI browser, with the same credentials. Is this a limitation of the free edition? TIA Alex
How to evaluate the "On Hold Time" of a request
Hi everyone, I looking for a solution to calculate the real time spent on the resolution of each request of our Help Desk. I create a Reporting Tool to generate lots of reports but now I’m searching the way to calculate real times. Effectively a lot of requests in my company depend on various suppliers before to be resolved by our technicians. During these times a request can be on "On Hold" state during a while. In the SD database I can’t find the entry where I can detect a change of state.
Oracle Monitoring Enhancement
Dear Team, we need to monitor the Oracle DB jobs, DB links, alert log and listener log file sizes in Application Manager Tool.Reagrds, Dipak Raste
SQL monitors attached to the wrong instance.
When I attach SQL monitors to one instance of SQL server, they also attach themselves to the default instance of SQL as well, even if the default instance is not shown when adding the monitors. It's making it very difficult to monitor the server, as the problems show up on both instances, even though they're only on one of them, and the thresholds can't be changed, as the other instance's monitor seems to overwrite the new threshold settings. For example, I change the threshold values and alert level
Custom Weekly Ticket Report
Hopefully someone can help me out with this. I currently have two weekly scheduled reports. One listing tickets closed during the week and the other report listing what tickets are currently open and on hold. Is it possible to combine the two reports into one? The report needs to contain a sort of snapshot per se of what tickets are currently in the queue, open and on hold and any tickets closed during that specific week. The fields to include in the report are: Requester Creation Date Request Status
Information
Hi! Does some one know why i have to use a read and write SNMP community? What I can obtein with read community and what with both? Thanks
SNMP Traps type CLEAR are not reaching OpManager
Hi, I am utilizing a propriety MIB. SNMP Traps are reaching the server properly based on WireShark, but OpManager displays only the TRIGGER traps. When CLEAR traps are being sent they are not being displayed anywhere. The CLEAR traps are not even added to the alert_audit log. Both traps were configured at the trap.parsers conf file. Any ideas? Best Regards, Max
Problems with upgrade patch and restore in Windows Server 2008 R2 - 64bit
Hello I have install ServiceDesk Plus 7.5.0 and would like to ugrade it to build number 7514 but keep getting an error: java.sql.SQLException: SQLException in StandardPoolDataSou... * Does ServiceDesk Plus 7.5.0 work with Win Server 2008 64bit? or is there a patch for it? Any suggestion welcome, thanks.
SDP 8.0 Release
What is the new tentative release date of ServiceDesk Plus 8.0? The roadmap page indicated the end of September 2010, and we are nearing the end of October.
Purchase Order Show GL and Cost Center Descriptions
When creating a purchase order, it would be beneficial to see not just the codes for the GL and CC, but the descriptions as well. This is shown in the attachment.
More Flexible Time Windows for Reports
We need to generate reports (for SLA purposes) for this kind of time windows: Monday to Friday and from 08:00 to 17:00 and also exclude holidays. We are asked to generate for our customers such SLA reports to cover periods of 1, 3 and 6 months, and one year. This appears to be currently impossible (except #2). This additional flexibility could be implemented by extending the options available from the "Edit report" menu. There is also a need to create a user-maintained holiday table, possibly
File Monitor issue
Hi, I have found that the file monitor functionality is not working as expected. I have created a file monitor to check File Existence on a server. Due to the length of time it takes to copy the file to the server (it is a large file), I have set the Consecutive Times value to 2. This seems to be ignored however, and the alarm is raised immediately after the 1st polling period determines the file is missing. Additionally, tests show that this problem also affects the File Age check. Can you
What is the next SDP build that will be released?
Hi there, I have a question about which version will be released next? Will there be a hotfix 7612 or has the support life cycle for 7.6 ended meaning you will release version 8.0 next? If there will be another hotfix for 7.6, what is the scheduled release date? Thank you
opmanager doing snmp-get towards ip not managed by opmanager
well, they belonged to switches a long time ago before the ip's changed, but now these ip's are used by other servers, and they are complaining that they still get snmp-get from the opmanager. I do a search of these ip's in opmanager and they don't show up. Any ideas where I can stop opmanager from contacting these servers? Best Regards, Oscar
Central server stops getting data from collector
I seem to have found a issue that happens on Monday mornings where the collector stops sending data to the central server. The services are running, When I picked this up last week I thought it was a fluke. But since it happened again this morning I don't think it's a fluke anymore. I have to restart the collector and run the "run.bat file" manually to get it going. The server does not restart automatically even though it's set like that in the services. I also noticed the service does not start
OpenService failed - The specified service does not exist as
Hello, We had first installed the 30 day trial and after that we installed the free version (6.0) with a backup of the data we have followed the next steps 1. Copy the folders from the OpManager installation directory. -conf -mysql\data 2. Uninstall the trial version for the machine and delete the OpManager Home directory 3. Download the free version for our website. 4. Replace the "conf" and "mysql\data" folder under the OpManager Home directory now after re�nstalling OpManager again, the service
Next Page