Custom Weekly Ticket Report
Hopefully someone can help me out with this. I currently have two weekly scheduled reports. One listing tickets closed during the week and the other report listing what tickets are currently open and on hold. Is it possible to combine the two reports into one? The report needs to contain a sort of snapshot per se of what tickets are currently in the queue, open and on hold and any tickets closed during that specific week.
The fields to include in the report are:
Requester
Creation Date
Request Status
Subject
Technician
For example:
Oct 3 - Oct 9
Requester Creation Date Request Status Subject Technician
Jane Doe Oct 3 Open Server Rebuild Rob Brown
John Doe Oct 1 Closed Account Unlock Allan Day
I was wondering if this is possible or if I have to continue using the two reports I currently have set up.
New to ADSelfService Plus?