Circular Comments from Out of Office replies
A ticked was assigned to an engineer that was away for some time.
He set an out of office reply on his outlook.
the problem is that this created a circular pattern where his out of office reply would be lodged against the ticket, which in turn generated an email from SDP about the new comment that then triggered the out of office reply again.
this has left some 5000 conversations against the ticket. Now i cannot delete the individual replies or the master ticket.
What SQL command/commands can I use to remove this ticket?
He set an out of office reply on his outlook.
the problem is that this created a circular pattern where his out of office reply would be lodged against the ticket, which in turn generated an email from SDP about the new comment that then triggered the out of office reply again.
this has left some 5000 conversations against the ticket. Now i cannot delete the individual replies or the master ticket.
What SQL command/commands can I use to remove this ticket?