Errors in Logs - Device Expert Not Running - Linux
I noticed my device expert web interface was down. I rebooted and it didn't fix the problem. Then I started looking through logs, and this is all I could find that seems relevant.... any ideas? [12:11:45:939] [03-16-2011] [org.apache.tomcat.util.http.Parameters] [WARNING] [21] org.apache.tomcat.util.http.Parameters.processParameters : Parameters: Invalid chunk '' ignored. [12:11:45:939] [03-16-2011] [org.apache.tomcat.util.http.Parameters] [WARNING] [21] org.apache.tomcat.util.http.Parameters.processParameters
Asset visibility
Good morning, I was wondering if it is possible to delegate control of asset managemt (e.g. add, modify, deletion end visibility) of asset depending of tecnician site, region or group. At the moment we would like to split network asset management from the rest, but everybody who access to the assett part has access and visibilty of everything. Is it possible to change this behaviour? Thank you
7704 - Go to box in Requests tab doesn't truncate input
Hi guys, A small problem, but an annoying one nonetheless. If you paste a Request ID into the Go To box in the Requests tab and leave a space at either the start or end, the system prompts you with the following message: Please enter only Numeric values I imagine it would be a relatively simple task for you to strip any white space before and after the text which would prevent this message and speed use of the system up slightly. Thanks in advance, Andy
7704 - Contact filtering not unfiltering
Hi, When I navigate to the Contacts tab and filter the results using one of the letters buttons (i.e. W), the system correctly filters my display to only show those contacts whose name begins with the chosen letter. If perform an action on one of these filtered contacts, for example, selecting their tick-box and using the Associate button to link them to an Account, the page refreshes and the action is completed. The page remains on a filtered list but the All button is highlighted and, whenever
Hotfix 8009 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8009 ) release. Issues fixed in 8009: 1. SD-36985 : Reply from mail client is not getting added as conversation when To and CC contains same Email Address has been fixed. 2. SD-36381 : Technician cache was not getting updated while changing Requester as a Technician
Software Manufacturers
Hi all, I am using the latest version of SDP (8003), and I am having a problem with "Manufacturers" (mandatory field). These are recognized when a workstation is scanned and automatically added to the database. But it turns out that software manufacturers not always use a standard name, so you will end up with something like "Adobe Systems", "Adobe Inc." "Adobe Incorporated", all of them being the same! and having software linked to them. SDP 8 does not allow to change/edit the name of the manufacturer
Report - Requests Approval
I am trying to build a report to show all tickets that have approval requests against them specifically i need the users full name. I got some of this from another form post So far i have the following however ApprovalDetails.ApprovedBy comes up NULL. Only user identifying info is the email address. Is there another way to link this? select wo.WORKORDERID 'Request ID', wo.TITLE 'Title', date_format(from_unixtime(wo.CREATEDTIME/1000),'%Y-%m-%d %h:%i:%s') 'Request Date', asd.STATUSNAME 'Approval Status',
7704 - Searching for contacts is hit-and-miss
Support, I've just tried searching for a contact within the Contacts tab and found some very strange results. The contact, which I know is there, is called EQU - Andrew, yet the following searches don't return anything: EQ And Andr Andre It would appear that your search routine only searches for entire word matches within contacts which, personally, we're finding a little restrictive. If there's anything which can be done to alieviate this so that part-matches can be returned, we'd
ManageEngine - Free VM Configuration Tool Release
We take immense pleasure in announcing the release of ManageEngine Free VM Configuration Tool. This tool will monitor & manage VMware ESX- Virtual Servers (VM) from remote. ManageEngine Free VM Configuration Tool provides an exclusive configuration solution for VMware ESX server. Using the free tool, the administrator can increase or decrease the RAM capacity, or allocate more number of virtual processor(s) for the VM, or execute 'power operations' on the Virtual servers like 'power On' the VM ,
7704 - Attachments not brought through from emails
Guys, Further to our problem with images from a specific account, we've now realised that their attachments aren't being pulled into SC+ either. This is now a bigger problem than previously, as attachments often contain business-critical information required to resolve our incidents - much more so than images. Can I please ask someone to contact me regarding this as I've not had much response from my previous post regarding images and I'd like this to be reviewed sooner rather than later,
Translation mistakes for french version
I have noticed some mistakes in french translation. Some are important to fix because can lead to misunderstanding. So in this case, how should i proceed? Open an issue or post here? Thanks, Mathieu
Notification Profile Widget - Add time and date sent
Hello, Running Opmgr 8723. Can you add the date and time that the notification profile was sent in the "Notification Profiles Sent" widget? This will save from having to run a report and having to constantly answer the question: "When was the alert sent?" Thanks!
7704 - Mark as private option isn't clearly visible in conversation list
Hi, The feature to mark specific coversation items as private is a great feature, but the implementation of it isn't fantastic - specifically the very small icon which is difficult to distinguish whether it's locked or unlocked. Would it be possible to change these images so that they were more easily recognisable at a glance - possibly by greying-out the public entries and colouring in the private ones? Presumably these are images we could change manually in the interim whilst a change is being
Custom Reports Required
Hi, I need to create two separate custom reports, can any body help with the query? Report 1 Workstation / Machine Manufacturer / Machine Model / BIOS Date / Operating System / Service Tag Report 2 Workstation / Software Publisher / Product Name / Software Version Any help gratefully appreciated! thanks, Phil
Critical : Error while invoking backup
hi chaps, I'm getting an email each week when SD+ backs up saying it's having problems. It doesn't fall over and is working OK. There is only 600MB free on C:, could that be the issue? Also, any idea how to compact and tidy up the database?
Service catalog in V8.0 select approver
In the selection box to chose all the approvers there is a $DEPT_HEAD$. Who is this DEPT_HEAD and are there other possiblities to dynamicly add approvers? Best regards,
Not able to delete the group
Hi, Please provide us the query to delete the group from backend.if i am trying to delete it is throwing error like being used by another module. Please kindly provide a solution for this
Close Request Requirements
Is it at all possible to require notes to be posted to a request ticket before it is closed? We want to require notes to be added to a ticket before it can be closed, whether incident, problem, or request. If this is possible I am not finding any documentation on how, and the settings do not leave anything to hint that it is at all possible. Any experience or work around would be appreciated!
Can I change the site to work under a sub URL instead of the root?
Hello, I am looking to change the URL that the site works under. Instead of: http://serverB:8888/ I would like it to be: http://serverB:8888/selfservice/Can this be done? This would allow me to use a reverse proxy to map one domain name to multiple web servers. http://www.domain.com --> http://serverA and http://www.domain.com/selfservice --> http://serverB:8888/selfservice Thanks.
notifying techniciens when respond by and resolve by SLAs are exceeded
Hi, I was wondering what teh best way to configure email notificatiosn for exceeded SLAs. We dont have automatic escalation enabled to assign to different support rep. when SLA are exceeded. My question is how to use these notifications without enabling esclaation to another support rep: -sla escalation email -first response escalation email so far what i did is simply put checkmarks next to enable level 1 escalation for response time and resolution time, but i didnt specify any support rep or any
Startup and shutdown errors
Trying to stop/start the Applications Manager service from the links in the start menu usually fails with an error about amlock. I am able to start and stop the service with Windows Services so it's not too much of an issue, but I wondered if there is a problem doing this and that's the reason for the links in the start menu. Cheers, James Installation Information Host Name GBHAL1-WPMGM001 OS Type & Version Windows Vista, 6.0 Database Type Microsoft SQL Server Working Directory E:\ApplicationsManager\AppManager9
Uptime reports don't print colour
Hi, when I print an uptime report, although it displays correctly on screen, the green bars just have a white background when printed to paper. This is really frustrating and currently we have to use screenshots instead of the official reports. We're using Internet Explorer 6/8 and experience the same issue in both browsers. Thanks, James Installation Information Host Name GBHAL1-WPMGM001 OS Type & Version Windows Vista, 6.0 Database Type Microsoft SQL Server Working Directory E:\ApplicationsManager\AppManager9
Russian Language problems.
Hello! If my lang Russian, when i try edit "Notification Rules, Email Templates" Save button not work. When i change locale to English, Save Button work fine.
Several technicians editing a single request at the same time
Hi, Is it posible to add a feature that: 1. Locks a request being edited by another technician or 2, Shows a message that the current request is being edited by @@technician@@ Thanks and regards, Javier
API Approval
Expanding the API to allow for submitting a request for approval. I have some automation that's being applied to open tickets with a specified template and currently we have to manually kick off the approval portion.
individual conversation graphs not working
Please see the attached screenshots. If I try to view a graph of an individual conversation, the graph doesn't show the lines for the data. Exporting to a pdf also doesn't show the actual line on the graph. The Main graph regarding all flows on an interfaces shows correctly, but when you drill down and find a user that is using a large amount of data, you can't generate a report on it.
\r
Hi After restore the database i get this \r in text fillds on drafts for example,
Request does not fall under your permitted scope. So you are not authorized to update the same
when i send request by mail it dose not appear in my My Requests (web area ) how can i to gather the both - mail Requests and web Requests
Survey cant open,
When i closed a request, automatically sending client survey with e-mail. Bu i try to open survey link on the e-mails, i m getting the below error; message Invalid path /SolutionsHome.sd/sd/SurveyDetails was requested description The request sent by the client was syntactically incorrect (Invalid path /SolutionsHome.sd/sd/SurveyDetails was requested).
Can't run SDP on Linux box
After install SDP 8009 on linux box it works in first run, but if it stoped it doesn't works. Please help
Inaccurate "Processor Name" in Assets Report
Now that we've finally updated to SD 8.0 Build 8009, we're testing out the Asset Inventory module. One of the things we've come across is that the CPUs in some of our modern HPs like our HP DC5800's with Core2Duo being reported as Intel Pentium III Xeon processor and HP 3130Pros with Core i5 being reported as Intel Pentium II processor. Clearly this isn't accurate. However, one of our HP laptops that has a Core i5 in it DID get reported properly. There's a few other fields that aren't
Loction when buy license OpManager
I want to buy license for OpManager 250 devices. but i dont know mean of "location" in FAOs "Can I buy a single 250 devices OpManager license and monitor in two different locations?" my customer'network has 2 site in 2 different city . in this case, this calls 2 different location? Location mean int IP range or geography.
7704 - Inline images not appearing from some emails
Hi, We're seeing a problem which we expected to be fixed in this version. In all instances, emails from one of our clients which include images within the body of the email are not being displayed. I've done some investigation and discovered that the images are not being stored in the inlineimages\WorkOrder folder and that the HTML in WorkorderToDescription is storing the image in the following format: img src="cid:92afbefa-cd8e-49ee-966e-5d5980881b19" For incoming emails whose inline
SDP - New Incident - Select Assets - Add Column Customizer option
Hi, When using SDP, I've noticed that when a user creates a new incident and tries to select an asset, corresponding with the incident, only Asset Name column is available for view. I find this very confusing, as if Asset Name is just a general name with a running number (in my case barcode scanners are named TZ-BSCAN01, TZ-0BSCAN02, TZ-BSCAN03 and so on) it is impossible for the end user to figure out which one he needs to select (in my configuration, assets are assigned to a department, rather
SupportCenter report- timespent and request in same report
Hi All I want to take a report, its should be contains support rep column, subject, account status, resolution ,time spent, timespent enry columns in a one report is it possible?
Duplicate requesters / users being created
Hi Everyone, I have found some weird issue for our install of Service Desk 8. We have a domain, we'll call it domain1, that is setup to allow active directory pass through. All of our requesters were imported from it when we were using service desk 7. Their domain shows domain1. Now though when a user submits a ticket, it creates a new user rather than using the existing requester. Example of an existing requester: First Name: Example Last Name: User Username: EUser. Domain: domain1. Email address:
NFA stopped working
I have been using NFA on this server for a few months now without any problems, but today I found that the web page no longer loads. The service is on and nothing has changed on the server (that I know of). What can be done to troubleshoot this?
SLA deadline set for the end of the next working day
Dear ManageEngine, Our customer would require to be able to set a SLA not in hours, but with deadline set at the 1800 of the next working day, whatever is the time of the request opening. Thank you
Binding software license to workstations
How can we bind an added software license to an existing workstation? Or is it possible? Thanks for your replies. Deniz
Agent won't stay connected
On some of my Windows Server 2003 devices, the Desktop Central Agent keeps losing its connection to the Desktop Central Server. It does connect some of the time, so it's not an issue of the port being blocked. As far as I know, there are no other services trying to use the same port, either. Do you have any suggestions on how to troubleshoot this? It's becoming a problem for patching. Thanks! -Chris
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