Duplicate requesters / users being created
Hi Everyone,
I have found some weird issue for our install of Service Desk 8. We have a domain, we'll call it domain1, that is setup to allow active directory pass through. All of our requesters were imported from it when we were using service desk 7. Their domain shows domain1.
Now though when a user submits a ticket, it creates a new user rather than using the existing requester. Example of an existing requester:
First Name
: Example
Last Name: User
Username: EUser.
Domain: domain1.
Email address: Example.User@domain1.com
Now when the ticket is logged, the new requester's information is identical, but the username is now Example.User@domain1.com. This causes Service desk to create it as a new requester.
I'm not sure if this is making sense but I hope I'm explaining it ok.
Eric
I have found some weird issue for our install of Service Desk 8. We have a domain, we'll call it domain1, that is setup to allow active directory pass through. All of our requesters were imported from it when we were using service desk 7. Their domain shows domain1.
Now though when a user submits a ticket, it creates a new user rather than using the existing requester. Example of an existing requester:
First Name
: Example
Last Name: User
Username: EUser.
Domain: domain1.
Email address: Example.User@domain1.com
Now when the ticket is logged, the new requester's information is identical, but the username is now Example.User@domain1.com. This causes Service desk to create it as a new requester.
I'm not sure if this is making sense but I hope I'm explaining it ok.
Eric