CMDB Report of network devices
Hi, Please provide a query to get the details of network devices.We are having a report to get the details of workstations and servers but there is no report to get CMDB details of network devices.Please help to sort it out.
Job Schedule
How can I schedule a job/installation/windows update to run between specific window? I want to schedule something it should run only at night times not in the day. If some one working on a laptop and take home at night it should not run the job for him when he plugs back his laptop next day. In advance Thank you and appreciate your help!!
Administration interface stops working
I'm running the latest version of OpManager (fully patched) on a Server 2003 server. When the OpManager service first starts I can access the administration web interface with no problems, but after it's been running for a few hours, I can't view it through a web browser anymore. I've tried backing up the database, doing a fresh installation of the software, and restoring the database, but I get the same problem. Email alerts continue to come in, so I know the server software is still running. I
Changing "Registered To" field
Is there a way to change the Registered To field within Desktop Central. I suspect it get the name from the local admin account that is created during installation of the O/S. Some of my colleagues have used random names which are now appearing in DC and I would like to change them to something more meaningful.
Notification templates content variables
I want to use two variables in close request notification template please help me 1 . Date and time on which request was resolved. 2 Date on which request was closed by system automatically. Template is as under was resolved by ICT department on ????????? , the Work Request has to be closed by Requester within two days. Accordingly, system has automatically closed above mentioned Work Request on ?????????? . Please help.
Desktop Central 7 Core Server Service Starts and Stops
We applied the latest service pack on Friday, and since then, the server Event Viewer shows that the Core Server Service keeps starting and stopping. Also, the Web Console fails to load, get Service Temporarily Unavailable error. This is the 2nd time this has happened with a service pack.
Query for specific technician response performance
Hello, I've been asked to pull a report on how quickly a technician is able to resolve/close (or reassign) tickets that have been assigned to them. Specifically, the requirements need a report broken out by technician that provides the total number of tickets for the last year and what percentage of those tickets were either resolved, closed, or reassigned within 24 hours of that ticket actually being assigned to that technician. I'm not too interested in when the ticket was actually opened, but
Response time SLA also for Service Catalog Tickets
Dear ManageEngine, Our customer enquire about the reason why you cannot set a response time SLA in the service catalog, but only a resolve time, while you can set both in a normal ticket. Thank you
Link domain email address to account
Is there a way where you can add a domain name ex. @xyz.com to an account so when you receive an email job request it automatically links it to the account instead of adding every single account like name@xyz.com? The problem is that everytime we receive an email from a new user it doesn't go the the account until we don't add it and it creates a mess. Any thoughts?
ManageEngine Desktop Central Server 7 Service
After applying the latest service pack for Desktop Central 7, the Web Console fails to load and the ManageEngine Server Service keeps starting and stopping. This has been happening since Friday night after applying the service pack. Any help would be greatly appreciated.
ADSelfService Plus 4.5 SP 4.6.2 Released (Build 4502)
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4502, an improvement upon all its previous versions. Enhancements: Field Validation such as 'Phone Number', 'E-mail Address', etc are now available in Self-Update Feature. Enabling/Disabling photo updation option in ‘self-update’ feature. Enabling/Disabling photo display option in ‘employee search & organizational chart’ feature. Custom Attributes now included in Employee Search. Notifications
I cannot start PMP Agent on Debian 5
Hi, I have installed the PMP Agent package in a Debian 5 system, but i can not start the agent. It does not give me any errors (as far as i can see). System: cat /etc/debian_version 5.0.7 I the '/var/session/bin/MonitorActivities.sh' script i needed to change the location of the 'id' binary: USERNAME=`/bin/id -unr` to USERNAME=`/usr/bin/id -unr` /etc/init.d/pmpagent-service start Starting PMP Agent .... started! /etc/init.d/pmpagent-service status PMPAgent is not running. Are there any extra packages
Service desk redundancy
Hi, we would like to deploy service desk plus 8 into production. To do so it would be important to have redoundant configuration, with at least 2 front ends e 1 or 2 back ends. Where can i find information regarding to accomplish that. Thanks
forgot administrator account
Hi, please help me ! i forgot the administrator user name and password ... just one admin have full control . please help !!! :(
Error while adding server in AppManager
Dear all, i have issue in AppManager, when i adding some server to AppManager, i get my browser is blank page, it is some condition when i add from other browser (Modzilla Firefox and IE) any solution for this issue ?? Thank you, Rio Setiawan
7704 - Portal login error page layout
Hi Support, When a user attempts to log in via the Portal and gets their username or password incorrect, the refreshed page (which informs them they've got their credentials wrong) isn't laid out the same as the initial login page. This wouldn't be a huge problem save for the fact that the login box can 'disappear' if a user's screen resolution or browser window isn't big enough. Cheers, Andy
Audit logs backup ..
Hi, I want to take backup of audit logs which have reached upto 238939. Is there any way to take backup of current log files and regenerate empty ones to use from now onwards? Regards, Farrukh Khanzada
how synchronous remote system?
HI The password in remote system change how synchronous? can you help me?
When will the dashboard be fixed?
Currently I can choose to have a specific dashboard for my domain controllers or SQL servers, or I can have them in virtual devices and monitor their VM info. What happens in cases like mine where we have virtual domain controllers and SQL servers and I want to monitor VM info and server specific info using the dashboards?
Monitor "Cache Hit Ratio(SQL 2005 Server)"
Hi, The SQL Server monitor for Cache Hit Ratio contains several instances. I am looking for the source and information for the instance "SQL Plans". Does someone has some sort of documentation or information and a recommendation for a proper Threshold for this counter ? Thanks in advance Karl
how to set default page "customer portal site"
Hi, Can we set "customer portal site" for default login page. I mean , when i enter the browser http://zoho.domain.com it must be redirecting to http://zoho.domain.com/customerportal
Disk I/O Statistics not displaying graph
Monitoring disk I/O statistics of a RedHat Linux host and the graphs do not display. I get a message from the AppManager "There is no data available at the moment", however, AppManager is polling device I/O information. What must be done to display I/O statistic graph, and be able to pull up I/O trending data over a period of time?
Some templates issues
Hi, I've been working with templates and i found some issues. 1. As we do not use the assets module, i cant hide workstation id from the templates 2. Is there any option to set another template as "Default request" or hide this one into the "Self service" portal? For now, I want to reduce to only 1 option the templates number Thank you Regards, Javier
Business Rule Issue
Hi All, How can I set a business rule that a new request related to a particular category move automatically to a related site. Quick response will be appreciated....
Software Inventory - Adobe Reader Version 5 vs Adobe Full Version 5
I'm really hoping someone can suggest a solution to prevent us from having to go around an manually touch over 800 computers in many different States. I know Adobe Version 5 is an older version of Software but some of our instrument software is older requiring us to keep it around. The Problem: When a computer is scanned and it has either Adobe Acrobat Reader 5 or Full Adobe Acrobat Version 5 they both show up as "Adobe Acrobat 5". We have no way to tell what is the Free version of the software
Retrieve technician information + dashboard
Hi , I have two questions, please First : if i log in to my account as a technician and i start order a request my information not auto retrieve from Active directory ex : " my name , my department , my job title , ....... etc " in this situation i need to enter it manually . So, how it can auto retrieve ?? Second : i would like to view dashboard in way that actual reflect our requests . ex : from dashboard i want to view how many requests are closed , opened and still pending . thanks so much
Notification by mobile
Hi, is there a way to notify the reqeuster by SMS when his ticket colsed ( his mobile number that are saved with his information ) .
ae_scan.vbs Script Problem - Not updating to the server
Hi, I am running SDP MSP 7.6 and have the ae_scan.vbs script setup in GPO to run when any user logs onto the domain. The problem is if the user doesn't have admin rights (the majority of our users and we're not about to give them admin rights) logs on, they recieve a windows script host error saying they do not have the privledges to run the script and need admin priviledges, and for the few users who are admins, when we login, we don't recieve an error but the script is not updating SDP MSP with
Windows Events
Dear All We have a Machine that's our Domain controller but we can only access to Windows Event Log data on that machine (access is restricted and only allowed to our Infrastructure Services). We are thinking that permition was the permition needed by Eventlog to collect data but we see now that's insuficient What kind of permition is needed to let EventLog Analyser tool to collect data from that machine? Thanks in advance,
can i keep two manage engines on the same server?
sir, I have a manage engine for support activities. we are planning for production also i want to know whether both can be kept on d same server and machine if so what are the settings to me done??? please reply asap as its vry urgent... Regards, XYZ
Possible Apache and ServiceDesk MSP, same server?
hi, Im evaluating ServiceDEsk Plus MSP, i install in my dedicated server that already has Apache. Actually it works if I put http://www.myaddress.com:8080 I try with with SSL https://www.myaddress.com and dont work, just when i put https://www.myaddress.com:80 Which ways do i have to make it work in one of this address configuraring SDPMSP or Apache? Its possible? https://www.myaddress.com or without SSL with cname modification http://support.myaddress.com Thanks
VPN reports from Juniper SRX device
Hello Sirs, We are using Firewall Analyzer 7 (build7000) to gather reports from Cisco ASA firewalls. I added another device which is Juniper SRX210 firewall. I easily got it up and reporting to Analyzer server. All the traffic is being reported perfectly. Couple of users are also connecting to it using VPN (dyn-vpn by Junipers terms) I’m having a question about VPN Report section, however. When I see reports from CiscoASA, „VPN reports” section shows the active VPN users. On SRX – nothing is showing
Cannot send mail to external recipients using Exchange 2010
No problems when using Outlook or other e-mail clients, but when using SupportCenter get the error: "Sending notification failed". This only happens when sending to an external recipient, internally no problem. Might be some kind of authentication problem (see attached support file). Have tried dedicated externally secured receive connector on mail server, with or without using TLS in SupportCenter, but nothing helps. Worked fine on our old (now decommissioned) Exchange 2003 server, so it must
Getting this error while trying to auto assign users on the asset tab
ServiceDesk MSP 7602 build any ideas?
Vulnerability found- has this been addressed?
hello, We found this vulnerability on the Web related to OpManager. Will this be addressed soon? https://secunia.com/advisories/42719 Thanks, LeRoy
Report on Applied Notification Profiles with its criteria
Hi, Today i discover one issue where i have already assign a notification profile to a device, but looking at the notification profile, none of them is selected. This cause the no email alert send out. So, i would like to know a way to extract a report that shows all the notification profiles with its configured criteria by devices. -- Regards, Anandharaj System Engineer (Unix / Linux)
Templates are nice but Macros are better
It would be a VERY useful feature for us if you can include the ability to 'record' macros for the purpose of creating, populating and closing incident or service requests with 1 selection. Here's an example: A user sends us a request to load, run, and notify him/her when a batch job has been completed. We now have to create a Service Request (even if it's template) and start filling in the info. If you had the ability to record macros, we would only need to fill in user (variable passed
disk space increasing on local drive (even though MS SQL is used)
I have set EventLog Analyzer to use MS SQL, so I would assume the disk space should not increase on the machine where EventLog Analyzer is running. But there are two folders with significant disk size. One is c:\ManageEngine\EventLog\Archive and the other one is c:\ManageEngine\Eventlog\server\default\indexes\hot. What are those two locations for? Why does data get written to those folders (I am talking 5-10 GB a day, which adds up significantly over time). Shouldn't the database be the only one
Is there anyway to pass the user name via link variable
Hello I am looking for a way to automatically include the user name logged in to link, something like http://helpdesk/userid=domainuem So it will redirect to help desk, put the user name automatically and choose the right domain. All user has to do is provide password Thanks
Fresh data collection - Report Generation
Hello Sir, We are currently Manage Engine – Application Manager 9. We are facing some difficulties in generating report. When we configure the down time report for a specific period of time, say last week, we are getting the report collected from the last year in addition. To be precise, we want to delete the data collection done before 31 JAN, and we need to generate reports based on the fresh data collection starting from Feb 1. Please let us know if this is possible. Also, If possible please let
Next Page