Retrieve technician information + dashboard
Hi ,
I have two questions, please
First : if i log in to my account as a technician and i start order a request my information not auto retrieve from Active directory ex : " my name , my department , my job title , ....... etc " in this situation i need to enter it manually .
So, how it can auto retrieve ??
Second : i would like to view dashboard in way that actual reflect our requests .
ex : from dashboard i want to view how many requests are closed , opened and still pending .
thanks so much .