Response time SLA also for Service Catalog Tickets
Dear ManageEngine,
Our customer enquire about the reason why you cannot set a response time SLA in the service catalog, but only a resolve time, while you can set both in a normal ticket.
Thank you
Our customer enquire about the reason why you cannot set a response time SLA in the service catalog, but only a resolve time, while you can set both in a normal ticket.
Thank you
Topic Participants
Umasankar
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