Syslog Disabled??
Hi there, Whats the meaning when in DEVICE DETAILS show me: SYSLOG CHANGE DETECCTION: DISABLED Since the devices are: Fortigates 50B and 60B and the syslog are properly configured, why this message? In a Cisco Catos CORE Switch also show me that status: Disabled. The point is that im not sure what refers to. Any help??? Thanks
User Survey Problem
Dear Sir, Is there any way that I can check whether the users have feedbacked the survey of incidents? We want to do the analysis and we need to know which request already had its survey feedbacked and which one didn't, so we can followup with user for further assistance. Right now in the system, I can't get those information and I also can't edit the fields or sort by the field in survey result lists. Please kindly support, thanks. Alan
Change the filter list.
Hi, We have some custom views we use on the requests page. We want only some technicians to see these views, we could make them private for each technician but this is obviously a long process. Is there any way to make a custom view and push it to some technicians but not all. We could filter the technicians individually or by their site association.
Where to view tasks assigned to Group but not to Technician?
I think my concern may be covered by the known issue at the end of my email but I believe I'd prefer a different solution, if possible. We are very happy that the ability to assign a task to a group rather than just a technician has been added, as we have wanted this since we started using this product 2 years ago. However, I cannot locate a way to view these unassigned tasks or, at least, not an intuitive way. If I go to My Tasks and select > Show All then adjust the filter to All Tasks, I can
Viewing Tasks
Is there a way to view tasks in the same way that you view requests?
Plain Text Fields / Labels
Is it possible to add plain text labels to the incident template (e.g. a field to explain what another field is or provide a note to the requester)?
SQL Server DB tables - custom info
Hi all, Opmanager 8732 with SQL Server DB backend Does anyone know where the Device Notes info is stored? Am assuming in a table in the DB somewhere but can't seem to find it. I have added additional fields in the Device Notes tab and would like to run reports against that info amongst other things. Thanks in advance, Justin
Updated to ver 7 with error message
Updated from ver5 to 6 and to 7 but get error message once the upgraded is done: java.sql.SQLException: General error message from server: "Can Stack Trace is not available. Any ideas?
How delete the software of which "Installed" = 0 by a query
In the module " Assets\Software\Scanned Software ", how delete the software of which "Installed" = 0 by a query in MSSQL Server.
Opmanager
hello everyboy, i'm newbie , i want to research into Manage Engine, please share some document about it. -Company Overview +history .... -Opmanager Essential
Tasks in request view
If I have a request that I assign tasks to say 2 people is there any way to tell if those tasks are complete or not from the request view? We currently use Track-it and are testing SDP as a possible replacement. In Track-it they are called assignments, but we we can look at all open work orders (requests) and see assignments (tasks) in the same view so we know the status of them as well. From what I see in SDP, I would have to 1. Go to the home tab 2. Under my tasks, click show all 3. change the
VM Host monitoring
I have an issue with monitoring VMWare Hosts. VMWare typically requires that all SNMP monitoring run through Virtual Control Center. If monitored on the host themselves there is overhead. (I do not want to add anymore overhead, especially monitoring). Is there a way to monitor VM hosts via the VCC? I have tried with the current MIBs and it fails every time?
Cant start application from command prompt
Hi, Im using the Desktop Central Free Windows Toll. Im aware that we cannot start new task from the remote task manager, therefore I'm trying to start application from command prompt. However, when I do that, the application (e.g. notepad.exe) only started in "Processes" and not "Application" under task manager. May I know is this the restriction of the software? or is there anyway I can achieve that. Thank you.
Failed Upgrade (7022 to 7500)
Hi, after a failed upgrade, service desk refuses to start, and i get the following error: ServerContainer [CREATED] SQLOne Search [CREATED] AdventNetCC [CREATED] AdventNetServiceDesk [FAILED] ServerContainer [STARTED] SQLOne Search [STARTED] AdventNetCC [STARTED] Server Started. Please connect your client at null://localhost:8080 I've tried deleting the "extracted folder" but that doesn't help. luckily, i have an MSSQL backup which i took before i attempted the upgrade and i also took a data backup
Interface Maximum in and out traffic
I am new to NetFlow analyzer 8 and I want to ask something I have three interface, let say int1, int2, and int3. how can I want to set the maximum in and out traffic in each interface? which it sets 1Mbps by the default. and can each interface have its own maximum? thank you..
Support rep report
Hi, Is it possible to get a report on how many support reps there and which business unit(s) they are assigned to? Best regards, Allistair
Configuring multiple hosts behind NAT
Hi There, I'm trying to configure multiple hosts behind a single NAT'ed public IP to report into an external collector. I am however only seeing one of the three devices reporting in. I'm picking that NetFlow Analyzer may be detecting the same interface name, or something to that effect, as the three devices are behing a single NAT'ed public IP. How is the configuration of devices behind a NAT'ed IP recommended for NetFlow? Any help would be appreciated Cheers Frazer
Unable to Access Interface Templates
When trying to access the Interface Templates, I receive "Sorry, an error occurred. OpManager was unable to retrieve data from the database. Please try again." error. I have checked the database and all the data appears to be there, so I'm not sure what the issue is. All help would be greatly appreciated. Thanks, Rob
Can't get SSL/CA working with SDP
Hi, My company has recently got some proper CA certs. I've gone through the process detailed in the FAQ several times, following the directions to the letter, and just can't seem get things working. I created the keystore file and sent a CSR to my cert authority (StartCom). Note that StartCom requires minimum 2048 lenth SHA1 encrypted CSR's, so I simply added "-sigalg DSA -length 2048". I received the certificate file back for my site (support.mydomain.com). I've imported StartCom's root Certificate
ae_scan.vbs not working in Active Directory GPO
Hi, I am running SDP MSP 7.6 and have the ae_scan.vbs script setup in GPO to run when any user logs onto the domain. The problem is if the user doesn't have admin rights (the majority of our users and we're not about to give them admin rights) logs on, they recieve a windows script host error saying they do not have the privledges to run the script and need admin priviledges, and for the few users who are admins, when we login, we don't recieve an error but the script is not updating SDP MSP with
Upgrade MySQL
Hi, Is it possible to migrate to an 5.x version of mysql DB? Best regards, Javier
How to remove report which we have created and scheduled
Hi, We have created some custom reports and scheduled to notfiy.. I do not see where I can disable this scheduled report and delete the same in SDP. Regards, Laxman
Bandwidth data is incorrect using Procurve 2824 Switch..
I can seem to get the bandwidth data to calculate correct for my switch. I am getting some data but the numbers are off. For example I am pushing 10Mbps but the switch may account for 2Mbps sflow agent Version : 1.3;HP;I.10.77 Agent Address : ************* sflow destination sflow : Enabled Datagrams Sent : 68 Destination Address : ***************** Receiver Port : 9996 Owner : AdventNet Timeout (seconds)
Opmanager Run Program Does not work
Hello I am trying to run a simple batch file which creates a file with a echo statement when some threshold is breached. When I create and say test actions it says Program executed successfully but nothing actually happens. The script manually works. Can you let me know if it could be any permissioning issue? if yes how to go about solving it? Thanks, Vinod N
Initial Login Page
I'm trying to access the Initial login page and all I am getting is a blank white page. I put my browser to low and turned off my pop up blocker. still get just a plain white page...
How can I customize the description of "Domain Password Policy Requirements"?
Hi administrator By default, The page of PasswordSelfService will describe the following requirements. The minimum password age is 1 The maximum password age is 42 The minimum password length is 7 No. of Password Remembered is 24 The password complexity property is Enabled Now. according to our company policy. We need to change the description below: let user to has more clear to change their password by himself. The most recent 6 passwords should not be re-used. In order to enhance the complexity
New AD User with "User must change password at next logon"
I am currently testing out the Demo of ADSelfService PLus for use in our facility. I ran into an issue with adding a new user and setting the user to require a password change at next login. When I run the Selfservice application and try to connect as the new user in order to set the new password it tells me the username/password is incorrect. If I uncheck that setting in AD I the user logs in without issue. How can I set that so the user can be given an initial temporary password that they can connect
can we change request status menu on the request edit menu
hi, can we change to request status on the request edit menu.
Missing Resolution field in Request Templates
In the previous version we can fill resolution field in Request Template, now it's impossible. Why ?
Adding image or screen dumps into requests
Hello SD Plus, Im currently running SD plus V6 build 6010 and was wondering if in future updates, you guys would be able to include the function where we would just be able to paste a screen dump or image directly into the request or when adding notes. It just seems a waste of time having to save the image as a file then upload it into the request. Thanks, Chris
Archived Files
Is there a reason that the EventLog Analyzer would not archive/zip all my hosts? Out of my 25 hosts it only archive and zips 3 of them? Please help as space will be an issue if all my host do not get archived/zipped. Thanks
Archived Files
All my hosts are not getting archive and zip. Only 3 out of my 25 are presently getting archived/zipped....Why?
Verify Login
i am trying to forward logs from a Windows 2003 server with all the latest patches. I have set the server to forward the logs (with datagram syslog agent), but in trying to setup the eventlog analyzer I am having issues. I add the host and try to verify the login for the windows server. I type in the correct username and password and click verify login. I then get another window open that just has the headings [Host Name,Login Status Message, Error Code]. I never get a anything in there. If
Monitor SNMP Delta/Change rather than Fixed Threshold
I would like to monitor CRC errors on an interface (Cisco router). I've successfully setup the monitor to alert when the number of errors exceeds a fixed limit. However, since the value cannot be cleared to ZERO on the router the alert continues to notify. I would like to monitor the change in CRC errors from the previous polling. Can this be done?
Uninstalling Agent
I have installed an agent onto a computer and then created an image of the hard disk using BESR 2010. The issue that I am having is that everytime I set up a new computer using the image it overwrites the previous computers details whenever it is logged on. Can you please advise me how to manually remove the agent so that I can create a new image without it.
How translate
Hi, how I can translate ServiceDesk Plus in Italian? Thanks
Requester receive "User does not have sufficient privilege" when trying to login.
8.0.0 Build 8009 with MY SQL database We authenticate against AD which apparently works but then the user gets a notifcation that they do not have enough rights to submit a request. This happens only on a small number of users. I can't seem to find anything wrong with the user accounts. Anyone else run into this?
Technician/Administrator Enrollment
In order for my techs to login with domain credentials their OU needs to be part of the enrollment policy, and therefore they constantly get the enrollment reminder, but as techs they can't enroll. Is there any way in v4.4 to allow technicians to enroll AND be able to run reports and administer ADSelfService Plus? Thanks.
Database cleanup
Hi, I am using servicedesk plus prof edition, This has got record ticket details from the past few years. I want to clean up the database of the previous ticket records. Please suggest me a way to clean up previous tickets and tune up the database by removing other unrelevent details. Thanks saikat.kit@gmail.com
FR_DUETIME
I am currently extracting data from the workorder table and have come across the field: FR_DUETIME Anyone know the purpose of this field? Thank you, Hayes
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