ADManager Plus restore DB problem
C:\ManageEngine\ADManager Plus\bin>restoreDB.bat 110315-2057.zip Please enter a valid File Name [110315-2057.zip].
Daylight Savings Time - Reports Off By an Hour
After the change due to Daylight Savings Time, our reports are now being emailed an hour later then normal. Usually we get them around 7AM but we now receive them at 8AM. It isn't that big of a deal but I would like to change it just to be safe. Is there any option to change the set time for EventLog Analyzer or a way to let it know that Daylight Savings Time has taken place?
Report on all software installed at Site
Can you help me with creating a report that will produce all software installed at a specific site? Best case is it would group by software and list who had it installed: Acronis: -Laptop1 -Laptop2 Thanks!
Request assistance creating Report based off of signed on User
We recently implemented Single-On and and would like the ability of pointing to a Manage Engine URL or CODE that we can insert into an HTML or ASPX page so that it automatically generates a report, outputted to the screen, that shows the logged on user's Tickets that aren't Closed. So anything that IS NOT Closed or Resolved. I'd like it to generate these fields in this order. Created Time Request ID Request Status Requester Subject Description Group Technician Notes Field For our Intranet we can
Retrieving Information from Desktop Central from outside of the application
We have a proprietary help desk ticketing solution that we are not ready to replace yet. One of the features in the ticketing system was to pull inventory information of the computer in question. With the previous inventory product we used(Specops), we simply passed the computer name in the url to retrieve information. I know that with servicedesk it is possible, but in the absence of that, are there any options?
Change a snapshot dial for a device
Hi, I added a Juniper switch EX4200. I was able to see the CPU and memory on the two dial (I already know how to change the opmanager_snapshot_dial file). The third dial is the backplane utilization that is not populated for Juniper switches. Is it possible to change this dial to show, for example, the temperature? I need to do that only for Juniper switches not for other switch brands. Regards
Need a report to simply display the local time on remote pc's.
Is there a report, or a way to create a custom report, to give me the time/date on remote pc's?
remove instance in mssql add-on monitoring dashboard
for a few weeks we bought the mssql add-on monitoring. working well except that : when an instance is discovered and added to mssql dashborad. and then we decide to remove the instance on the server itself : how can we remove the instance in the mssql dashboard ???? i mean : the instance doesn't exist anymore on the server, but still displayed in the dashboard ???!!! Thanks for your help !
First Response escalations
Hi all, We're running ServiceDesk Plus MSP 7513. We have 3 SLAs defined in the system as "Default Settings", and every site we have is set to "Refer Default Settings". We have configured an escalation in the SLAs to email certain people 15 minutes before the "Response Due By" time is reached. The requests flag as "First Response Violated", but no email is sent. As we are contractually obliged to respond to our customers within certain time frames, it is critical that we keep to these timescales,
Request View in Change Tab
When looking at a incident (request) attached to a change. Should be able to view the whole ticket. Need to be a link that takes you directly to the request like it does in the Problems tab. You shouldnt have to get the ticket number go to the requests tab and then look it up. There may be things like approvals or tasks that you need to see that the simple view that you get now doesnt show you and the extra steps to get to the ticket are unnecessary and avoidable.
7704 Embedded images not appearing in incident body
Hi Support, I've upgrade our UAT system to 7704, have begun testing and have found a couple of problems. The first thing I did was to send a new incident into the system via email which included an embedded image in the body of the HTML and a txt document attachment. The attachment has been put into the system as an attachment and can be viewed, however the inline image is showing as a missing image icon rather than the image itself. Upon further investigation it appears that the inline image
Additional fields import from Active Directory
Our Company is using servicedesk plus for out IT Helpdesk. We have 18 operating companies spread over many locations. I have added a new custom field called Country. We have over a thousand users and are increasing and removing per month. I need the country information to be automatically imported from Active directory so I don't have to manually do the house keeping. Can you tell me how I can do this. Thanks for your support.
Cannot add WMI Monitors
Hi, Trying to add a WMI monitor "PhysicalDisk: % Disk Time" can select this but when pushing ok the monitor is not added to the monitor list. I'm using the free version of OpManager. Regards, Ronald
Filter by group in SoM, Credentials (admin account) use for install agnet and actual user ID logon PC issue
I am trying the Desktop Central 7. Are there a way to make filter by group in SoM screen. In the first installation and set up the software, it discovers 500+ PCs. I selected some and make group for them. Can I use filter by group in SoM screen to manage them and select by group to install agent software. When I select the computer for agent software installation, I need to edit the Credentials with corresponding domain name, admin account and password. Do I have to have the same user ID and password as
It does not do what I want : Time Options
Yesterday, i made a configuration with options .. time options: Startup. I push deploy... and Mysteriously, the install execute in several computers that were on....... Its a bug ????
SMS
I am wanting to set up notification via SMS Messages, I have enabled SMS notifications in the Admin/Notifications. There are two options on the individual technician a mobile number and SMS Mail ID, how do i find what the sms mail id is? Probably really simple, any help appreciated
Group Notification on Unpicked not working
Hey guys, i'm simply trying to get notifications if a request is assigned to a group and then is left unpicked after a period of time. My requests are being properly assigned to the group and if i enable the notify when the request is added to the group then i get those notifications using the same technician. The group is set to send a notification if the request is unpicked for 1 minute and i have enabled the group notification for unpicked requests in Helpdesk->Notification Rules but still
Widget for a network video stream?
Does anyone know how I can add an MPEG4 video stream into a widget so it can be displayed on one of our CCTV views? We have a couple of cameras at our colocation facility that would be cool to have on out screens within OpManager at the NOC. I assume the custom HTML widget is the way to go, but I have no idea what commands to use to capture the stream.
iPhone web app
Since the majority of the members of my company (including myself) have an iPhone glued to our hip most of the day, and since ManageEngine has proposed an idea about a PDA interface, I'd like to see an SCP application for the iPhone or even an iPhone formatted web app that allows technicians in the field with their iPhones to easily jump into the system, update cases, view reports, and get an overall feel for everything going on in SCP.
7704 Dashboards - Unexpected characters
Hi Support, When I open the Global Dashboard in the new system, all of the widgets include the text "" on the screen. I presume this isn't by design? Cheers, Andy
Automatic Change Status to RESOLVED
Hello SCP support, in all SCP version (also in 7.7) is not possible to automate the change status "RESOLVED" with the insert solution into ticket. Have you any suggestion to automate it ? The support Reps users, need this feature in order to distinct the resolved status from Closed status , but automatically and not manually. Thank You. Alberto
Disk space at 0630 on AD Audit server
Hello, Is there a backup or log file process that takes place each morning between 0630 and 0645; we appear to lose about 20GB of disk space on our server at that time each day. David
Opmanager Maps Disappeared
I am running the latest version of Opmanager on ESXi and have been for a couple weeks and this morning I came in and nothing shows up in my maps. For instance, on the dashboard I see 0/10 devices in alarms but if I actually click on that category to see the list of individual servers it's empty. All of the categories under maps are empty along with my business view maps. If I click on an individual item from the dash board, say an item off the top memory devices, the device shows up correctly
Computers report
Hi... I would really like to run a computer report containing all the computers in my domain that has been used/accessed since a given date (e.g. january 1 2011). Now... The computers that hasnt been used is really the ones I am looking for, as they are to be deleted from AD. Thanks Roy Johansen
Custom audit action filter rules
Hello! I'm trying to create custom filter rule for audit action. I need filter specified event with specified information in description. For example, i want to trace words "Write Property msExchDelegateListLink" form eventid 566 How can i create such rule? Rule conditions (Attributes, Additional info2, etc. ) meanings are not clear for me. Where can i find description? Please, Help! Piter.
Using the most memory for OpManager as optimal
We are moving our OpManager install to dedicated hardware from a VM environment and will have 16GB of RAM to work with. Currently, we are only using under 3GB of the 6GB allocated to the VM. When we move we'd like to be able to use as much memory in that system as is optimal for it. I know there are the settings in the wrapper.conf for the min and max heap sizes but without playing around with them I wouldn't really know what to set them to to be optimal. Could someone suggest the best way to utilize
Patch Management not reporting operating system correctly.
We have today updated Desktop Central to build 70202 and watched the agent correctly update itself on our desktop machines. When I look at the inventory the operating system is correctly reported (see Inventory.jpg) If however I go to Patch Mgmt and select All Managed Systems the same machines are being reported as Windows Vista, however they really are Windows 7 Pro (see PatchMgmt.jpg). Running a new patch scan appears to fix this and the operating system then reports Windows 7 again.
Why can't I get historical data for Websphere
How come Appmanager does not provide the ability to view historical data on Websphere counters that really matter, such as JDBC Connection pool sizes and/or Web Container Thread Pools? This is a big big letdown.
Application Manager - Service is not running
Hi, I am trying to associate the IISServer located in Windows server 2003 in my local machine. I have installed application manager in my local system ,, Created new moniter group and trying to to associate IIS Server which is located in windows server in order to monitor application request and response. Steps followed: 1) Pointed IP Address of server 2) SubNet Mask* 3) Port as 80 and also tried random port numbers range from 1 - 65535 4) Selected Monitor Group When cliking add monitor button throwing
IIS Server - Service not running - various error messages from server
Hi, I have installed Build 9500 and am trying to add a new IIS Server monitor but I keep getting a "Service is not Running" error. I know the service is running and checking with the option shown here I get the following output (everything OK): HTTP/1.1 200 OK Server: Microsoft-IIS/7.0 Date: Fri, 11 Mar 2011 15:31:09 GMT The log file stderr.txt shows server error messages like "Duplicate key or integrity constraint violation", "Syntax error or access violation" and "Base table or view not found"
AppManager: +350,000 png files under tmp folder
Hi, I notice that after a week or so, there are hundreds of thousands of image files (png) left under the AppManager tmp folder. This has been the same for AppManager Professional v8.610, 9.1, 9.4, & 9.5. Should AppManager automatically clean these files up?
All charts printed do not contain any colour
Hi, For some time now and through different builds we've a very annoying issue. When we view, for example,. the availability tab of a monitor group, we click on the printer friendly version icon which brings a pop up for us to use to print the report. The screen shows all colour and a bar that has red/green/grey depending on its status, but when you go to print it, on any of our printers or straight to PDF the bars come out clear with no colour. The avail_prob.png shows the view on the screen
Sort by number of install software
Why we cannot Sort by a number of installed software, under scanned software?
unable to find object
Suddenly, I can't access the host including server, switches, router and firewall. It always display unable to find object xxxxx. I tried to search the object, the error message display again. When I click the network map, all object is still there. I don't why such status....
How to use Netflow Plugin..?
We have installed netflow plugin on top of OPManager but when I tried to access the Netflow analyzer, it is saying that I should enable the Netflow/Sflow on the device or No such device with Netflow/Sflow export is found. What can be the error? Can I use netflow Plugin for Juniper Firewall or is it only for switch/router?How can I configure thge device to obtain the data using the Netflow plugin? Also can we use Netflow Plugin for IPSEC VPN Monitoring? Help is very much required at the earliest...
Chaning the DB
Hi, I am wanting to move the MS SQL database Applications Manager is currently using to another SQL Server. Is there a connection string I can change somewhere to achieve this? I guess the routine would be: Stop processes, Backup & move database to new server, Start processes. Thanks for your help, James.
High CPU Utilization on Applications Manager host
Hi, We have recently built Applications Manager on a Windows 2008 SP2 32Bit host. We are concerned about the high CPU utilization that is occuring on the machine which appears to be coming from a process called lsass.exe. The machine is only running Applications Manager and we believe that AppMan may in some way be the cause and/or the originator. The lsass.exe is documented as being "the Local Security Authentication Server. It verifies the validity of user logons to your PC or server. Lsass
AD Manager Licensing
Hi, Can you pls explian me how the licensing of Admanager Plus works.I have main domain under tht I have different subdomains and different OUs.Do I have to buy 1 Domain license or i have to buy license for each subdomains n OUs. Regards, Jigs
Juniper J2320, J6350, SRX and Brocade FLS624, FWS624G and BigIron-RX4 - No SMP Infor on teh OpManager Dashboard
Hi, We have Opmanager Delux Edition installed for setting up a mini NOC for a large enterprise network which consist of the following Juniper J2320, J6350 Routers and SRX650 Firewalls Brocade FLS624, FWS624G and BigIron-RX-4 Switches HP DL180G6, DL160G6 Windows 2008 and Linux RHEL 5, Servers So far we have failed to obtain SNMP specific infor from the devices to the OpManager dahsboard and at present the device monitoing is only done with "Ping" requests. Much appreciate if anybody could
Running Desktop Central through the Internet
Please bear with me ...I am BRAND NEW to Manage Engine and Desktop Central. Scenerio: I am familiar with using Kaseya to manage desktops through the Internet and recently landed a new job in which I spearheaded the installation of Manage Engine Desktop Central. Desire: I would like to set up my MEDC server to be accessible from the Internet so that I may be able to deploy patches and remote into machine etc etc..without having to be in the office. Can some one please tell me if this is feasable
Next Page