Value "Reply Text" to include in the notification template "Notify technician when there is a new reply from the requester"
In the Notification Template "Alert(or Notify) technician by e-mail when there is a new reply from the requester." I would love to have a value for the reply-text. This would add much value to the notification, as you know directly what the requester responded. Regards, Oliver
Exchange 2007 "Messages Sent/sec" value increments rather than showing current flow
Hi all, My instinct says this counter should show current mail flow levels/second but the counter appears to be showing a constantly incrementing total of all messages sent since the Exchange services were last restarted. Is this an error or an expected behaviour? I note that this value behaves the same way in the free Exchange health monitor as well as Op Manager Thanks Paul D
RHEL 5 Can't get data from SSH monitors
Hi I'm running Opmanager build 8502 on WinXP. I'm trying to get cpu and memory usage stats from VMs running RHEL5.5. I have configured the SSH login details in the credentials and it sucessfully passes the test. But when testing the monitors it returns "the monitor did not respond to the test request". I can SSH to the VM and run the commands manually. Has anyone got any ideas? Dave
Contract Description
Hi, When addding information into the Contract under Contract Description it would be great if i could see that info in the "Account Info" tab in a Request. Just like i can see the "Support Type" and the name of the Contract.
SMS Gateway API
Are there any plans or maybe a current method of using OPManager with an SMS Gateway API? I don't want to use hardware based SMS methods and email to SMS is dependant on the email system being online, so I'm looking for a way to use a web based HTTP post SMS gateway API as the method for doing SMS alerts. Any way to make that work or plans to add it as a feature in an upcoming version?
Global Administrator
Hello, Can someone please let me know how you create a 'Global Administrator' in SupportCentre Plus, I myself am such but I am leaving the company so need to setup others to take over, can there be more than 1 GA? I as a GA can designate a support rep as a Business Admin but not a Global Admin. Also is it possible to make Reports accessible by other Support Reps/Administrators? Regards Barry
Can AppManager be installed and run on a Windows 2008 R2 64BIT server?
Hi, Apologies for the duplicate post but I forgot to mention the 64BIT in my last post which was made as a guest and I cannot find. We are currently looking into doing a clean build of AppManager so that we can use MSSQL for the back end. Are you able to tell me if AppManager can run on Windows Server 2008 R2 64BIT as it is not clear on the system requirements whether it will? Thanks, James.
notification to a group when closing a request
Hello We would like to send notification messages to all group members, when a request - assigned to this group - is closed. Thanks in advance for your help Best regards, Marc
How To Give Access To Support Reps to See Contacts Tab?
I have my support reps on a really restrictive roles where they can only see the requests and solutions tab. Is there a way I can give them access to the contacts tab only as well? I thought it may be checking accounts but I dont want to give them account management access. Thanks
Issue Report: the speed which shown in link details in biz view is not correct
I have find a bug in biz view map, the speed in link details is not correct I have already changed the interface traffic details- bandwidth receive and transmit from 100M to 2M, which you can find in attached file 1. However, when I back to biz view map, the link details speed is still 100M, you can find it in attached file 2
Limiting request templates to specific requesters?
Is there any way to limit request templates to a single requester or group?
ManageEngine User Conference NewYork(March 22nd - 23rd, 2011)\San Francisco(March 29th - 30th, 2011)
We are happy to announce our next big event in the US - ManageEngine User Conference 2011 - in New York and San Francisco. Two days of power-packed product sessions, training, and more. ManageEngine User Conference New York City March 22nd - 23rd, 2011 | San Francisco March 29th - 30th, 2011 Don’t miss the first ManageEngine User Conference. Two days of power-packed product sessions, certification trainings, and practical lessons from the leaders in IT. Network with peers and product managers. Get
SMTP configuration problem
Hello, Since 5 days when we try to send a mail trough AppMAnager, we have the next error message. "The action message to thierry has failed.MailSettings not configured" But when I use the smtpTest.bat troubleshooting tools we have this answer. "Socket openened successfully Checking if we are able to receive data Mail Server is discovered successfully" Have you an idea ? Thanks a lot Thanks a lot
Database Query Monitor: different issues
Hi I've got AM 9 Build No: 9300 I try to apply some query monitors to a MSSQL DB and I face few problems doing it: 1. Login & password: Why login and password are not stored after a monitor is created? Security thing? Using domain authentication in the form: domainuame, when i try to modify my query, the content of username changes to domainusername ( disappears) 2. Primary Key: Why do I get this warning even though I've selected one? Warning: Unable to find the primay key for usercounts. Please
Service Desk Plus - MSP Version 7.6
Hi, I am currently testing the software (Amongst many others) and i like most of the features so far, i am looking at this from a totally NON-IT stance and am looking to use it to provide support for our clients for the products we sell/maintain/support so i for eample would like to see things such as the below but also would like to know where to see a better roadmap for 7.6 as i think some items i would like such as Account Specific Request Templates are already scheduled but i can not find a
Show PM tasks on Scheduler
Is it possible to show PM tasks on the scheduler?
ldap field relationship
Hello community. I'm still not sure how to fillup the ldap fields in a way that also SDP works automatical with the right information. We're a small company with only one central and one branch office both located within the same city. Within these locations we're having some offices (rooms). Overall we have just 5 departments. So I thought it would be a hierarchy like that: SDP Regions == have only one. The City. (What, if we expand and have branch offices in other citys / countrys?) SDP
Personalize Infrastructure View
Hello all. If possible to personalize an Infrastructure view in order to see only devices from a particular Network View? Max
SR History - Approvals?
Is there a reason why Approvals (specifically: date/who sent, date/who approved/denied) are not included in the History of an SR?
Netgear GS748TPS
We three sets of netgear gs748tps. They are stacked in configurations of three to a stack per floor. Opmanager reads them and the interfaces. However, when we try to create a Map of the switches and the deviecs connected to them, the selection only says "ethernet interface". It will not list the ports on the devices. (see atached image) The system OID is: 1.3.6.1.4.1.4526.100.10.7 has anyone had an issue like this. Any help would be appreciated since we only a few days left to make a purchase decision
Monitoring Cisco QoS with OpManager
Can someone assist me with polling Cisco QoS data from different model routers? I would like to be able to see pre and post policy bits and some other information. Thanks.
Connected Nokia 6120 classic to send out SMS Alerts - sending alerts but receiving mobile cannot open message
Hello, We have the latest version of OpManager running. We recently rebuilt the monitoring server to Windows server 2008 R2 and our Wavecom modem is no longer supported on this OS. So we attached a Nokia 6120 Classic via USB to the server on COM6. OpManager picks it up and sends out alerts however the receiving phone (also a Nokia 6120) cannot read the sms, gets the error "Unable to open. Message format not supported." Does anyone know how to make this work? Thanks.
Configuration Problem
Hey, I am working on creating a configuration to lock down computers for public use. In the configuration we have set several options. When we deploy the configuration, all settings seem to be taking effect except for the "network" settings. Any idea why this would be happening?
Yet to Apply
I have a working install of ManageEngine build 70140 and agents version 7.1.35 on 6 machines. Patch scans are working fine and patch deployments are also working fine. The problem is with software deployments. I deployed a package to all 6 machines. It deployed fine to 4 of them, but is stuck at "Yet to Apply" on 2 of them. I have restarted these 2 machines multiple times and the package still does not deploy. How do I troubleshoot this? Thanks!
Update delay
Please see 2 attached screen shots, both from 02.15.2011. The built-in Windows Update shows 4 important updates available, but the ManageEngine scan does not show these updates in the database, even though they are 7 days old! What accounts for this delay? I would assume and expect that all vendor updates are released into the VulDB within 24 hours of release by the vendor. Is this not true?
Feature requests
Please see attached
Report to show list of vendor details
Is there a way of generating a report to show a list of our vendors. A lsit of vendor details in the system. Can you guys at SD create me a custom report. Thanks Saleem
Couple Questions - Assigning Tickets to Assets / Respond By Date
I have a couple of questions that I have searched for but cannot find the answers. I apologize if these are already posted somewhere but didn't see them. 1. How do I create a ticket for an asset rather than a requester. Some departments have department workstations that no specific employee uses. When that workstation has an issue, I want to create a ticket just for that asset and not tie in a requester who simply reported it. Is there a way to do that? 2. There is the "Responded Date" entry
How do I organize incident templates categories ?
Hi, I have installed SDP 8.0 Standard version and I can see that "new incidents" have 3 categories (Internet, Hardware and Email) in these categories, there is a few incidents templates. How do I move new incident templates in to those categories and how do I create new categories? If I create a new incident template it lies outside the 3 preconfigured categories. I've searched google for a solution and I've looked all over the admin setup site, but I simply can not figure out where I create
SDP 7.5.0 Build 7508 - Scanned Software count filter
Hi Im looking for a way to clean all the software with Installed count 0 We are running the system for few years & i have over 6000 items Is there any easy way to do this or only one by one ? thabks in advance
AddTask - Servlet API
Exists function for AddTask in Servlet API? I need Add one Task automatic when i created a Request in my form template. is possible?
Failed to reply via customer web interface
Wher customer replies to request via web interface and interface language preferences is default (browser default) and default browser language is Russian - message registered with blank body
OpManager and ESXi
I've got an installation with 12 ESXi hosts monitored with the latest build of OpManager. One og my ESXi hosts doesn't update the storage area, telling me that some storage LUN's are out of diskspace when they are not. How can I make OpManager to show or update the actual disk usage? Regards Kaspar Brygger Rambøll Informatik A/S
Testing of alert Triggers
Hi, Is there a way that i can test an Alert that i have configured in ELA to ensure it is working. For example i have an alert set that if a specific line is received via syslog for a Core Router, then i want ELA to send a email alert message, because i cannot get the device to recreate the log entry without actually preforming the event , i want to know if there is a way that i can send a dummy event to ELA and see if it triggers the Alert. Any help would be appricated. Cheers, RH
Windows Server 2008 Backup Operational Logs
Hi All How we can forward Application server logs,
Question about LDAP user groups / API for controlling groups
Hi, We are a major provider of Internet services and are looking to integrate Password Manager Pro in our environments to have better auditing, and access control to our systems. As we have a lot of people working on different environments we are in need of a system where we easily can manage access control. We have our users and groups stored in LDAP, and need a system which can handle rapid changes in whom to give access. As i understand Password Manager Pro will today import users from LDAP based
Recorded URL Sequence Not Showing Up
I'm evaluating AppManager. I used Recorder to record a sequence for an internal website. It appeared to record fine. When I saved it, it generated no errors, but the new monitor did not show up in the web interface. I've tried it both from the PC that AppManager is running on and from another PC. Is there a log somewhere that I can look at to determine why the monitor is not being created? Thanks.
Unable to upgrade on 6303 from 6302
Hi, I am currently on PMP 6302 and trying to upgrade on 6303. After sucessful patch installation (i terminated mysql process before and after upgradation process) I am unable to start PMP service as it again stops automatically. I have attached my logs folder, please check & suggest. Unable to attach logs here due to its huge size i.e. 27MB. Let me email logs at passwordmanagerpro-support@manageengine.com Regards,
Form Design
Hi, I’m designing service catalogue forms. We have all decided and we know exactly the “Category” and “Subcategory” for all Service Request. But we just want that clients to see/edit “Items” field. This is impossible to accomplish since I can’t put just the “Item” field available to see/edit for all my clients. Can you please help me with this. Best regards, Henrique Alves.
Exchange Reporter Plus 4.0 Service Pack 1 Released!
Hello Everybody! With great pleasure, we announce the availability of Exchange Reporter Plus (Build 4010) Service Pack 1, an improvement upon its previous version! We thank you all for your valuable suggestions and feedback, which helped us take our product to a higher level! Here is the list of inclusions in this new build: Feature: Support for Exchange Server 2010. Support for Windows 7 and Windows Server 2008. Enhancements: Better filtering options in “Current Mailbox Size vs Quota” report: Now,
Next Page