Hi Support,

  I've upgrade our UAT system to 7704, have begun testing and have found a couple of problems.

  The first thing I did was to send a new incident into the system via email which included an embedded image in the body of the HTML and a txt document attachment.  The attachment has been put into the system as an attachment and can be viewed, however the inline image is showing as a missing image icon rather than the image itself.

  Upon further investigation it appears that the inline image is being held witihin the WorkOrder folder but on the physical storage this is the workorder folder.  If I change the case of the folder (SUpportCenter\inlineimages\workorder) the image appears, but I would like to know the impact of doing this and whether it's going to break any other images throughout the system?

 

Thanks in advance,

  Andy