Group Notification on Unpicked not working
Hey guys,
i'm simply trying to get notifications if a request is assigned to a group and then is left unpicked after a period of time. My requests are being properly assigned to the group and if i enable the notify when the request is added to the group then i get those notifications using the same technician. The group is set to send a notification if the request is unpicked for 1 minute and i have enabled the group notification for unpicked requests in Helpdesk->Notification Rules but still i don't get the notifications.
any ideas on what i may be missing?
thanks,
dean
i'm simply trying to get notifications if a request is assigned to a group and then is left unpicked after a period of time. My requests are being properly assigned to the group and if i enable the notify when the request is added to the group then i get those notifications using the same technician. The group is set to send a notification if the request is unpicked for 1 minute and i have enabled the group notification for unpicked requests in Helpdesk->Notification Rules but still i don't get the notifications.
any ideas on what i may be missing?
thanks,
dean
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