Delete Monitor Downtime detail
Good day, There is a "Delete" icon next to "Monitor Downtime detail" in the Availability Report. Unfortunately it doesn't seem to be working. We removed a monitor from a Monitor Group and we want to reinitialise the availability counter for that Monitor Group. So the "Delete Monitor Downtime detail" seemed to be appropriate for this, but it's not working. We could always delete the Monitor Group and recreate it, but that's the last resort. Any help would be appreciated to get this "Delete" function
Have checkdisk scan all disks.
Hi We recently lost power to our server farm and we wanted to use Desktop central to automate the checkdisk process. We found that there was no simple way of checking all disks on a server in one go, if I have missed it please let me know. We had to create a task for each server select the individual drive letter of the drive we wanted to check. Some of our servers vary in the amount of drives they have, such as C: D: and E:, and some have only a C:. Our citrix servers for example use U: and V:.
7704 - Page elements don't resize with browser window in IE8
Hi, I'm currently testing the 7704 upgrade on my UAT system and I've found what appears to be a very frustrating issue regarding various elements of the UI not resizing with the browser window. To recreate: Set your IE8 browser window to a window size which can be increased (i.e. not full screen) Open SC+ Naviage to the Requests, Solutions, Accounts or Contacts tab Resize the browser window to make it larger In previous versions of the product the system would continue to fill the browser,
Does Desktop Central show when computers are online/offline?
I'm testing out Desktop Central 7 now (specifically the MSP edition), and I've only run into one signficant issue so far: I've installed one agent on a computer in a Remote Office. The agent installs without issue, remote control works pretty well, and overall things seem to work well. What's strange is that the Computer inventory, it always shows a user as being one of the "Logged On Users" no matter how long the machine has been offline. Does this ever get updated? Is there some other way to see
Processor speed in inventory reports
Is there no provision to include processor speed in hardware inventory reports?
Detail of the patch including when it was release, what will be affected - Desktop Central 7
How can I find the details of the patch that I found in the patch list. I tried to search from Microsoft home page with the patch ID, I cannot find anything even it identified as Patch from Microsfot.
Why doesn't the Computer Inventory View show me all the computers?
If I create an inventory report of computers, it will create a list, identical to our Active Directory info. However, when I am on the Inventory page with computers selected, all of the computers aren't listed. Some of them are missing.
Inventory view doesn't show all computers
When I am using the Inventory with Computers checked, it doesn't show all the comptuters. However if I run an inventory report I will get an accurate list, identical to our Active Directory info. Why can't I see the computers in Inventory view, and is there any way to show them?
Preventing clients from receiving Patch and Software updates while off-site using VPN
Is there a way to prevent clients from receiving Patch and Software updates while off-site using VPN with thier laptops?
how to enable the sms function
how to enable the sms function
Cannot send emal
I am trying to set up the email part of the program, and have run into an issue: [10:56:14:482]|[03-10-2011]|[SYSOUT]|[INFO]|[573]|: User List Size : 1 : OU List : [] : noMailId Size : 0| [10:56:15:028]|[03-10-2011]|[SYSOUT]|[INFO]|[620]|: javax.mail.SendFailedException: Sending failed; nested exception is: class javax.mail.MessagingException: 504 | [10:56:15:028]|[03-10-2011]|[SYSOUT]|[INFO]|[620]|: at javax.mail.Transport.send0(Transport.java:218)| [10:56:15:028]|[03-10-2011]|[SYSOUT]|[INFO]|[620]|:
ADSSP Scheduled reports
Is it possible to generate and email reports on a scheduled basis?
What does rediscover and update status do?
I looked through the user guide and these forums, and while I have an idea of what these 2 do I have not found a description stating what they encompass. Can someone give me a clear description of what these 2 things do or point me to the link that has descriptions?
Discovery Fails
discovery fails after devisec are discovered, Latest version Windows 2008 server. pop up error: Error Type: LoadXML Description: Incorrect XML
Firewall new installation not worked ??
Dear all, I have install new Firewall Analyzer 7. SysLogServer-1 port 514 down. How to make it UP? I have Configure my Cisco ASA 5520 logging enable logging timestamp logging trap informational logging device-id ipaddress Insite logging host Insite 172.16.1.234 but i still get message "No firewall is currently exporting logs to Firewall Analyzer" I try to change SysLogServer-1 port to be 513. This port can UP. but i still get message "No firewall is currently exporting logs to Firewall Analyzer"
Websphere Server Monitoring
If you have two application server running within the same Node on the base version viz., server 1 and server 2, perfServletApp.ear need to be installed on both the servers. Now the application server SOAP connectors would be 8880 for server1 and 8881 for server2. The http ports are 9080 and 9081 respectively. When both the servers are up, and you monitor server 2 for the sessions, jdbc connections, ejb etc.. the data that is shown pertains only to server 1 and not server 2. This is because on the
Run Program Notification Not Working
Howdy, We have setup a Run Program alert to remotely run a sound file on a computer when a number of devices experience some kind of fault. The problem is i can't get it to work. I can run the file from the Command line and it works fine. But when i enter the path to the file, and click test. it does nothing. Is there anything i can check to see why it isn't running. my batch file looks like this. C:\psexec.exe \\pc477 -d -s -i -accepteula sndrec32 /play /close C:\alarm.wav and the file exists on
Business Rule issue?
Hi all, I am getting some requests in about new starters. This is fine but they go to 1 technician and I cannot find the rule that says for service desk to do this. Where should I be looking? thanks Martin
email to requester mapping issues --> multiple email address fields for requester ...
Hello We are working with SD+ 8.0.0 Build 8009 Our requester base has the email address field filled in. When a requester opens a request via email, SD+ automatically maps the request to the correct requester according to the email address which SD+ found in the requester base. So far, so good. Sometimes, we encounter the problem, that a requester sends an email to SD+ using his private email address (we have lots of mobile users) or an alias address. If so, SD+ cannot find the email address in the
MySQL Survey Settings
Hi Support, Good Day! I'm just asking how to change the survey settings satisfaction level scales from level 1-4 and I'm going to changed it from 4-1, by using the back end of your Database Mysql? Thanks Hope to hear you soon.. memels.
Need a Query on MSSQL which have the technician and the group they belong too
I need to have a query om MSSQL which have the technician and the group they belong to
Release 8.1
Any idea when version 8.1 is sheduled? Would be very nice to have the new change management and CMDB. Best regards, Mark
Assets scanning
Hi! Have a problem and a question. 1. I try to scan 2 PCs in the network. Agent installed on both of them. The problem is: only one object in "Workstations" is created for both PCs. And scanning of one of them is overwriting data in the object. What should I do with that? 2. Can I automatically assing newly created PCs in Assets module to multiple sites ... based on AD Domain, for example? Say, every PCs in AD Domain domain1.local is assigned to site "Site1"? Thanks!
Refresh issue for new user objects
Refresh issue in ADManager Plus - I created multiple test users to validate that once a user object is sucessfully created both in AD and ADManagerPlus you are unable to modify user properties immediately after in "Modify Single User" I received No Data Found! Even though I can see the object in ADUC and ADExplorer.
Disable PassThrough autentication in SD+
Hi folks, first time here. I'm performing a trial of SD+ and after enabling SSO I'm not able to login again to the app getting a blank screen. Is there any way that I can disable SSO from the database, restart the service and try to login again?. Any way to avoid SSO with the local administrator password?. Thank you. Nicolá
Trouble adding a new linux Monitor
when try to add the SNMP Monitor Appmanager say .... HOST-RESOURCES-MIB is not implemented in the Snmp Agent. Diagnose results. Ping Test PING 10.1.1.212 (10.1.1.212) 56(84) bytes of data. 64 bytes from 10.1.1.212: icmp_seq=1 ttl=64 time=0.601 ms --- 10.1.1.212 ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 0ms rtt min/avg/max/mdev = 0.601/0.601/0.601/0.000 ms Host Detail Host Name 10.1.1.212 Host IP 10.1.1.212 SNMP Status Host IP 10.1.1.212 IP from SNMP
How to update Asset Details without "rediscovering"
Hi, Is there a way (using script) to update the asset details in all server? Using the "rediscover the device" is not the right choice as it will remove whatever manual changes that was done before. -- Regards, Anandharaj System Engineer (Unix / Linux)
SQL Server 2008 Express
Hi, We currently run Support Centre on SQL Server 2005 Express and we're getting close to the 4GB DB limit which this technology will allow. SQL Server 2008 Express R2 will allow up to 10GB DBs and therefore we'd like to move our system onto this technology. Before we make any such move I'd like to know whether this has been tested by anybody or whether anyone is currently using a similar configuration (Express or Std SQL 2008) who can comment on its feasibility. Thanks in advance, Andy
View User Field for Specific Events
Good afternoon We are experimenting with tracking certain event IDs (for example, Event 2 on a print server) to see when a new printer is created but for whatever reason it's not pulling over the user field. Makes it difficult to audit the action say a month later after the original log is purged. Is there a way to show this information? Thank you.
Disk / Partition related CLI Monitors
Hi, If we look at the HostResource.xml file, the disk / partition related monitors (used space, free space, partition details) are displaying the "virtual filesystem / disk" (eg: tempfs). Therefore, every time we add/modify the monitor (eg: partition details), we need to remove the those "virtual filesystem / disk" In order to avoid this, i have added the "grep command" into the HostResource.xml file so that it will only display the actual devices only (start with /dev) Hope OpManager can include
SLA alert problem
Hello, Two of our SDP accounts have the same problem: Sometimes, the SLA violation alert is not seen in the request page although the due by date has past the current time. When we change the due by date manually, the SLA alert red flag comes up. Have you ever seen a bug in the current version 8008 or the earlier versions? A screenshot of the problem is at the attachment. ( Öngörülen çözüm tarihi: due date & Oluşturma Tarihi: created date ) Thank you for your quick reply.
Other Items to manage
As we are using ServiceDesk more and more to manage things at my corporation one question that my boss has is if it is possible to add things like Domain Renewals and SSL Certs that we have purchased and of course require a renewal date. We would really like to manage them in ServiceDesk somehow but contracts doesn't seem to work for this. So I am wondering if this might be something that could be addressed. Thanks much, Joe
Missing Service Catalog in Home View after upgrading from 7611 to 8009
Hi I have installed ServiceDesk Plus v8009 in a Test Invironment, and there I have a Tab in Home View for Service Catalog. This Tab is missing in my upgraded Application. Any suggustions on how to get this? Use MS SQL 2005 Database regards Reidun
Printing Errors with Adobe Acrobat 9 Pro
When I attemp to print a purchase order to a PDF file, the output has been converted to ASCII characters. Anybody know why? Thanks Art
client close request
Hi, I don’t have my mail server settings fill for Incoming mail request (fetch), and I don’t want it to. But in closing rules my clients aren’t receiving e-mail to close requests and I force only clients to close their request. How can I do this? Why after a technician close a request clients doesn’t have a button there to confirm and close the request? Best regards, Henrique Alves.
Requesters to send reminders on their requests
Dear all, How can a requester send a reminder through the system to the technician(s) that they have either waited too long for their requests to be acted on? Or to supply more information without necessarily editing their initial request? Thanks for your insight. Regards, Davis M Onsakia
Isilon storage monitoring
Hi Team, We have some 4 units of Isilon storage units to be monitored. I have uploaded the MIB also. However i am not able to configure the parameters. it should have some different parameters apart from SNMP/WMI. Please usggest. Thanks, RK
Responses from requesters
Hi, I am enjoying evaluating ServiceDesk Plus. I think you guys have done an excellent job. I just have one question. Once the requester has entered a request, how does the technician respond with another question or a request for more clarification without it being a Resolution ? Even if the technician does use the resolution as a request for more information, there seems to be no way the requester can then respond to the question the technician has asked ? Does this make sense ?? Thanks, Mark.
SQL Server IP Address Change [Linux]
How would I go about changing the IP Address in ServiceDesk Plus v7.0.0 [build 7018] from the one set during installation to a new address? One additional question, is it compatible with SQL Server 2008? Thanks
SNMP trap
Hi Team, I have migrated a server which was under Nagios to OPM. It had a SNMP trap to read an integer (number of connections to Oracle) from a file and alert when > 12. How can I do this? thanks, RK
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