Task Reporting
Hello, I want a report that lists the following information about change tasks. I have looked through the forum and others have asked for task reports but not specifically what I want. I hope you will add some task reports soon! This is what I want: I want to select the Change first then have it display the Change description. Then underneath the change I want to list the following task details in table format: Task ID Task Title Task Description Task Technician Name Task Status Description Task
thinclients
is it possible to add a thinclient like a Wyse R50l to Opmanager ?
The device can't be displayed in maps-category-map
Hi: I meet a problem in Maps-Category, I have added 14 printers in printers category, but when I click maps-category-printer, in map page, I can only see 9 device in that page, however, when I switch to list page, all 14 device can be see, I have upload the 2 pages as attached files, the OpManager version is 8271, many thanks!
Search option for requesters
Hello, Some of our users (not technicians) who created a lot of requests complain about of absence the Search function (which technicians have) in order to search through all requests (including body of requests) using keywords. Could you please add this option for requesters? My Regards, Vladyslav
Help to download the correct version AD Manager
Hi, Please can you let me know the link so that I can download the installation files for version 4.4.0 build 4412 as I would like to import the current database into the same version of AD Manager onto the new server before applying the upgrade to the latest version - Old server was 2003 x86 new server 2008 64x Regards, Vaughn
Removing Scheduled Report
We have a scheduled report that generates an email. Unfortunately, the person that set this up marked it at private and is no longer with the company. The report is a simple time report of what they had worked on, but I can not find it in any list of reports. The report is generated, sent to her old email and the undeliverable notice is returned to our helpdesk email that creates a new ticket everyday. The Report's name is Altaf's status report but the bad email is Sadat's (sshaik).
Ordinary user cannot submit incident reports
Hello I am currently implementing SDP V8 on our network. I have a small team working on it and a group of independent testers. The testers have been submitting incident reports for some time without any issue. However, as soon as I created Service Catalog items for them, their ability to submit Incident reports ceased. Ordinary users can submit Service Catalog requests but cannot submit Incident reports. Attempting to submit an Incident Report does not throw any exceptions. All appears to go
New Request ID with every email response from the email that was FWD.
I have an issue where i can get the customer generated responses working fine. But when I forward the request to a Vendor using the same TT number and insert a canned respone i do get the email to the correct party, but everytime I do I get the following error in the system, and it will always create a new TT and merge it with the original request. How canIi make it to talk directly with the original request ID and not make a new merged request with every reply with the TT opened with the vendo. I
Public and Private reports
Hi, Please let us know how to create,edit a report as public or private report.
Technician / Group Association
Hi, When assigning a ticket via the Requests tab in SDpro, I can assign a request to a specific Technician, but not to a group. Is this by design? I would like to be able to assign only to groups and not technicians, but would settle on being able to do both. Is this possible? Please see the image below for clarification on where I would like to assign to a group instead of technician. Aaron
emailing a requester when a request comes in
Hi all, Can I set up a rule, or even a service catalog entry, so that when somebody fills in a request in sdp it places that in the requests but also sends an email to a requester? Thanks Martin
LDAP groups/roles or API for Group/Role administration
Hi, We are a major provider of Internet services and are looking to integrate Password Manager Pro in our environments to have better auditing, and access control to our systems. As we have a lot of people working on different environments we are in need of a system where we easily can manage access control. We have our users and groups stored in LDAP, and need a system which can handle rapid changes in whom to give access. As i understand Password Manager Pro will today import users from LDAP based
Problem in restoring the backup data in adventnet ServiceDesk Plus build 6014.
Hi All, I have a problem in restoring the backup data from one server to another server. I want to shift servicedesk plus from one server to another server. The production server has build 6014 installed. I have last month's backup from that server. stopped that server. In the test server, Installed servicedesk plus 5.5 & upgraded using 3 service packs and made it as build 6014. Now both servers are having servicedesk plus build 6014 & using MYSQL databases. I'm trying to restore last month's
how to auto assign specific ticket to specific technician
how to auto assign specific ticket to specific technician or group of specific technicians permanently ex : i'd like Mike and Jone always responsible about car tickets . how i can do that ? is there any way to do it or not ?
Can SLA escalations to be group specific?
Tickets in our organization are managed by group based on the application selected. Can the SLA escalation notifications be setup to notify individual groups based on a field value such as affected application?
NPS report
Dear DEV , EventLog Analyzer have support Network Policy Server (NPS) log , it's very useful . I hope it's soon support Network Policy Server (NPS) . Thanks
Domain Scanning Problem
Our domain AD structure has changed since the last time we imported from it, and now the software will not let us fetch the updated OU list. Whenever we click on Fetch OU's from Active Directory Again, I get an error that says Exception Occurred while enumerating Organizational Units. We have tried multiple user accounts that would normally have access to the AD list, and have tried using both the server name and the IP address, but have gotten the same result. We are currently using SDP version
Scheduling PM tasks
Is there anyway you could include the ability to schedule by particular _days_ of a month, as well as by date? It would be good for us if we could have (for example) the third Friday of the month.
Empty Resource (without account name) on PMP Agent Installation
Hi, I want PMP to automatically add account "Administrator" and configure it for password reset whenever I install PMP Client on any workstation. Currently I have 4000 of machines and I am planning to deploy PMP agents. Please suggest a way to achieve this task as currently when I am trying to install PMP agent on any workstation it's just adding Resource name in PMP server and I have to manually add "Administrator" account for password reset. Also let me know if there is any report available which
Problem in creating replica
Hi, I am trying to build replication pack on my primary server with the below command: (I executed the command from PMP/Bin folder and before running the cmd I stopped PMP service and checked for mysql-nt process which was terminated) HASetup.bat pmpreplica but its giving error "unknown Host." etc I am on PMP 6302. I have attached logs folder, kindly check. Regards,
Applying a template to an existing ticket
Is it possible to apply a template to an existing ticket?? I can use them when creating a ticket but not all of our tickets are created manaually, for example, when we receive an e-mail. I'd like to be able to add the template after the ticket has been created from the e-mail. Is this possible?
How can i scan my HP ProCurve 2410?
Hi! How can i scan my HP ProCurve 2410 in my ServiceDesk Plus? Thank you
Previous Version Download
I am in the middle of a migration of our ADManager Plus install. I went through the procedure of backing up, installing to the new location, but I didn't notice there was a version upgrade from 5030 to 5031 and now I can't restore the database. Stupid mistake on my part, but here I am with no ADManager install now... I've searched the site, but I can't seem to find any download area for previous versions. Does anyone have a link to download the 5030 installer package anywhere? Thank you!
Generate report overnight
How can I generate the "Real Last Logon" report overnight and have it ready each morning?
Multiple Event Log ID's to 1 Rule
Is it possible to create a single Event Log Rule in OpManager for multiple Event ID's (like you can with EventLog Analyzer?) For example I want 2 rules: 1 for non-standard Logon failures (530,531,532,533,535,536,537,539,627,644,4625) and 1 for std Logon Failures (529) Or do I have to create a seperate rule for each event ID?
User Test
Me instale el Support Center Plus version de prueba para ver que tal es, pero cuando quiero acceder por el localhost a la web me pide un usuario y contraseña que desconozco, podrian ayudarme con ese usuario para poder evaluar este software. Gracias.
Remote Control within network issues Windows 7
I am having issues with the remote control within network. assets > workstatios > laptop1 >remote control within network, Then the connect remote workstation wiondow pops up and starts installing the agent.exe (installs ok) and trys to authenticate your connection with the user/laptop. The authenticate your connection window is not poping up on the user side. all workstation on the network are laptops running windows 7 64-bit Professional. all laptops are scan in to asset > workstations I have
Feature request for folder monitoring
We have a requirement to monitor a folder which processes files in batches. A remote process/server delivers files to this folder to be analysed and processed. We need to know if it's processing OK. Unfortunately, file count monitoring can't be used as we don't know how many files will be dropped in at any time, or when they will arrive. What we would like, if possible is to monitor the last modified date (age) of the oldest file in the folder and alert if it does not change between a specified poll
Juniper SRX240 Monitoring
Hi There, I am having issues with monitoring a Juniper SRX240. There does not seem to be a device template for the device. Can anyone provide any information on how to get this to working. SNMP has been enabled on the device
New request only from domain users
We are currently evaluating ServiceDesk Plus. We have it configured and it appears to be working great thus far. We have run into a minor inconvenience thought. We are using our helpdesk@domain email as the email in ServiceDesk to create new requests. However this email address is also on many subscription lists, so every time a vendor emails us, it creates a new ticket. Is there a way to restrict the ticket creation to only those emails coming to the helpdesk@domain email from domain emails? TIA
Can't use SQL with carriage returns in custom report
Select * from table works fine. Select * from table does not work. I write all queries in SQL Server Studio Manager and then paste them into SDP reports. It is too tedious to reformat long queries. Is this a known issue and being fixed? Thanks.
Tasks Enhancements ?
We are currently using ServiceDesk Plus Enterprise for out IT service desk. We now have another potential (non IT) application for ServiceDesk Plus but the main obstacle to choosing ServiceDesk Plus over other software is the limited functionality of Tasks. Can you please advise whether and what plans there are to improve the Tasks functionality in ServiceDesk Plus. Ideally Tasks would need to be more like Requests. I know this question has come up before and the Tasks functionality has already
How to remove device categories from Maps in Opmanager
I would really like to be able to remove device categories that we do not use in OpManager, anyone know how I can go about doing this? Thanks, Phil
attach documents to a request via 'Actions --> add attachement' menu instead of having to edit the request
Hi I would really appreciate having a new menu item 'add attachment' under the Actions menu in the request view, in order to add attachments to a request. Today, you have to go to edit mode and then add an attachment. IMHO, adding an attachment is not like editing a call; so every technician should be able to do so. To edit a call, you have to have the correct rights. Not all our technicians have the request edit rights in my configuration. Thanks. Best regards, Marc
Allied Telesis stacked switches problem
Hi, I have got 2 AT-9448s/XP switches configured in a stack, where one of them is having a role as master while other is member. In Oputils 5, on switch port mapper, it shows only 48 ports, and it should map all 96 ports from both switches. Also, Oputils groups by the hosts from desired port on both switches. Example: on port 1.2 I have 2 hosts (host a, and host b), and on port 2.2 I have 3 hosts (host c, host d, host e). On Switch port mapper I can find 5 hosts under port 2. Which means that it
Issue with VMWARE ESXi 4.1
Just a few days ago we migrated to new VMware. We took this opportunity to scale some of our monitoring machines into the virtual environement. After building a new Win 2008 x64 virtual machine and loading OpManager 8722 I cannot discover or monitor our VMware Hosts. We have tried several options but the vendor, category never recognizes as vmware. And I also do not see VMWare in the type which I am positive we had in the previous build, which recognized our hosts without issue. All of our credentials
Service desk Plus Back Up
Hi All, Has anyone tried to do a restore from the BackUp in SDP, is it a full backup can I recover my full system from this file?
Errors from removed ports?
We are running the latest version of OpManager Professional (Build 8722 ) We have a number of network switches that are monitored. Our requirement is to only monitor uplinks and not all switch ports as this creates a nightmare of alarms to manage(a user unplugging his laptop generates an alarm?). Once the switches have been added to OpM we manually remove all monitored ports so that only the uplink ports remain for monitoring. However, even though the ports are not listed anymore, I still receive
Monitoring SRX 100 Junipers routers
I monitor Juniper routers (Model: SRX100), when I enter to the detailed view for the device I cannot see CPU Util/Mem Util/ Assoc. MU graphs. I used the MIB browser utility to load the MIB: mib-jnx-chassis.txt (Object ID:.1.3.6.1.4.1.2636.3) and it was to applied over Juniper SRX 100 device and it respond ok for SNMP GET query. Now pls note, that when i configured some monitor ( for exmple CPU load-PIC: 8x FE Base PIC @ 0/0/* ) and i wish to test the Monitor always appears the monitor didn't response (Threshold
Update from 6201 to 6300 successfully completes - service successfully starts - https://localhost/ never loads
Password Manager Pro A working HA implementation of 6201 following the below steps fails to successfully upgrade the primary to 6300 (in the sense that after 6300 is installed, the service is never reachable via https://localhost/). (Please Note: I'm aware that once the installation starts, the HA aspect no longer "counts", however, I'm listing all steps taken here to show that there are no issues with the servers still communicating). 1. Stop PMP service on both servers 2. Take a backup of C:Program
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