Responses from requesters
Hi,
I am enjoying evaluating ServiceDesk Plus. I think you guys have done an excellent job. I just have one question.
Once the requester has entered a request, how does the technician respond with another question or a request for more clarification without it being a Resolution ?
Even if the technician does use the resolution as a request for more information, there seems to be no way the requester can then respond to the question the technician has asked ? Does this make sense ??
Thanks,
Mark.
I am enjoying evaluating ServiceDesk Plus. I think you guys have done an excellent job. I just have one question.
Once the requester has entered a request, how does the technician respond with another question or a request for more clarification without it being a Resolution ?
Even if the technician does use the resolution as a request for more information, there seems to be no way the requester can then respond to the question the technician has asked ? Does this make sense ??
Thanks,
Mark.