SDP - PO - Emails to vendor are not logged in anywhere
Hi, I've noticed that when after the PO is created and approved in SDP, and an email notification was issued to the Vendor, it's not logged anywhere in SDP, so one can't tell if the vendor whenever the vendor was notified and when. I suggest recording the email notification details in the History tab of the same PO for tracking purposes. Thank you, Miron
Saving Attachments - IE9
One of our Techs is currently trialling IE9 and has come across a problem when attempting to download attachments. Basically, a prompt comes up asking if you want to save the file however, this appears to be a background link rather than the filename. From here, you are unable to cancel the request and trying to save the file does nothing. If you change the filename, this will then allow the file to begin saving which fails, but allows you to close the dialog box. We have tried this with numerous
Exception error while updating reminder in SDP build 8008
Hi,When trying to update a reminder in SDP build 8008 I get exception error as quoted below. Please refer to attached screenshots for more information. Thanks Miron HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: [TaskTable] Exception occured while executing the update sql org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Change transient date range
Is there a way within OpUtils 4 to change the date range that reports as "transient" and "available"? Rather than the default of 10 days, I'd like to run the available port report with a timeframe of 30 or 45 days, as that's more indicative of ports that are REALLY available to me. Thanks, Dan Bixby Boise State University Dan Bixby
Licensing question
Hi, we are interested in Service Desk Plus Professional on a perpetual license with 10 Technicians. However we are concerned that should we need a few more Technician licenses in future (e.g. 5 more), there does not appear to be a way to do this without buying the 20 Technician version of the product. So my question is, is it possible tl get additional Technician licenses only on an existing perpetual license. Thanks.
I can not change or add priority in your demo versions
I can not change or add priority on the demo site (http://demo.supportcenterplus.com)
Modify Single User Error Code - 800704c3
This error message appears when performing a password change or modifying properties on a single user. Error Code - 800704c3 : Error While accessing User in Setting Account Properties,Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.
Request Template
Can anyone help me? How do I delete "DRAG & DROP FIELD" the template already created? Follows a "print" screen where are the "DRAG & DROP FIELD" I want to delete. Thanks.
Can't see Authorization full details
Hi, On the request module, when an authorization is replied, we can't see the full details of it. (screenshoot attached) We need to be able to see the full content of the description. Hope you can help. Regards, Javier
errors for Interface 'Serial0/0/0:0-Bearer Channel - Se0/0/0:0' is down. Interface description is 'Serial0/0/0:0-Bearer Channel' and index is 35. Circuit ID not configured.
I am getting this error on a Cisco 2921 that is just being used for Call Manager Express and CME. Se0/0/0:23 is configured, but the rest are not. Any ideas on why I am getting this error? Would a phone call going outbound use this interface and then close it when done with the call?
Service restart after changing password
When I changed a password and have the associated service restart it will only stop the service, it never restarts. Any suggestions? Thank you
No record found for Opmanager cannot be accessed remotely through web browser
Hi guys, I need your help. I have installed Opmanager 8 in the Window Server 2008. But the problem is I can not access opmanager through web browser from another Computer and I can access only in local Machine
Missing subject
Hi, Is it possible to add a subject with Email based SMS Profiles? Our mail2sms gateway needs a subject in the email. I know i could use a normal email profile, but when i select plain text, the mail is still delivered as a multi-part message and not plain/text... Best Regards, Dave
Unable to Change Password (domain user)
Hi, I've imported some AD users from AD domain... however, when I logon to the website using 1 of the imported account (i.e. domain\test), and i tried to change the password (wihch is the same password as in AD's and same with the password i used to logon the web), it says "Old password specified does not match". Any ideas? I retype the correct password many times
user that modified OU
For the OU report I would like to add an attribute to see who modified the OU gtomashefski
Delegating ADSearch does not display any results
I believe this may be a possible bug in ADManager Plus - When ADSearch is assigned as a delegated role and a HelpDesk Techician performs a search, the window flashes the results then returns a blank screen.
Issue With Netflow Conversation
Hi, We are running Netflow Analyser 8.6 monitoring a mixture of MPLS and ADSL routers. We have an issue on our ADSL routers, they are Cisco C837s. We see three interfaces in netflow; virtual-access, dialer1, and Ethernet0. The ATM and Dialer interfaces report inbound and outbound traffic respectively and the Ethernet interface reports inbound and outbound. We only wish to Manage the Ethernet0 interface and monitor both directions. The issue is that on the Ethernet interface the Conversation is the
Is it possible to add more than 20 Business Views? I seem stuck at this number and need more
I would like to add more business views as we support many sub-groups of users who need to see their own group of devices
Search functionality in Service Desk Plus
Dear all, I want to search either the content or the description of an incident but I dont seem to have a recourse out of this. I cannot as well see any functionality for 'really' searching other than if you know the incident Id. Any help on how I can go about this? Regards, Davis M Onsakia
Blank screen in Change
Hi There is a technician go to Change-->List View, SDP can't show correct page like the following picture. But Request page is normal. I have already restart the SDP service, the issue still present. Would you please help me to fix the issue? Thanks a lot. Here are java error messages. Error details page User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0;. NET CLR 2.0.50727;. NET CLR 3.0.4506.2152;. NET CLR 3.5.30729) Time stamp: Thu, 10 Mar 2011 03:19:40 UTC Message:
Can't login after migration to Linux
Hi, We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server. Steps we followed: 1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus. 2. Backed up the database. 3. Installed ServiceDesk Plus in the Linux server. 4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server). 5. Recovered the backup in the linux server 6. Started the server with run.sh The application starts correctly, but we can't
New Idea: RDP field with link
Hello, I am often running into the problem of requiring to logon to the server for an account when trying to fix requests. I often have to open a new tab, find the account, open the account and then look for the remote control settings. I would suggest making this a little easier by defining a remote connection field. We have the extension rdp:// registered within windows to open a Remote Desktop connection to the user. The problem is we cannot use this extension within support center. If we add
Question regarding feature fix in build 8008
Good Morning, I am hoping someone can help me with regards to a fix that was place in build 8008 SD-34286 : Under home tab, number of inbound, overdue,completed requests for this week, last week, month, last month graph is included. (This was available till 7611, and removed in 8.0, is now re-included). If someone could help me with regards to where I can find this graph or how to get it that would be fantastic as I have my manager wanting this graph back. Regards
next hotfix / next version
Hi, 1) when will the next hotfix be released? 2) when will the next version be released? (is there a roadmap? which features will be included?) TX martin
Customisation of Customer Portal
Does an SC+ administrator have any control over the customer portal content/presentation and, if so, how? For example: a. When a customer logs in, the portal launches on the home tab - can it be set to initially open on the requests tab? b. Is it possible to hide/remove the 'Change Password' link on the 'Edit My Details' page?
New Incident
I have 2 templates for Users - Incident and Request templates. No matter which is chosen there is an additional " Change Template " button at the top of the screen which has an additional drop down option " Default Request " which I would like to remove from view. Is this possible or can I remove the " Change Template " button completely ?
Approval sequence
May i know if there is an order of approval sequence ?! how i can do that please ? ex : user add request , then the request should be approved from his department manager , after his manager decide " approve or reject " it should going to another manager .... and so on .
Self Service Requester Template
I would like to create a template for the self service portal where the mode is set to self-service and without the option to change. I have tried this using the standard templates but if I make the change on the requester template it also stays with the technicians template. I need the technicians template to be different as this is set to phonecall. Does anyone have any ideas? Thanks.
Run System Command / Program
Hi, I just want to ask if OP Manager can be able to restart a server automatically when a threshold is reach/violated? What does OP Manager need to execute this? Thanks, Mac
Run program with Servername as an attribute
Hi I want to run a program in Opmanager to trigger when one process reaches a critical point. I want to pass the server name to the script and this works when running from the commmand line. i.e. script.bat servername How can I setup an action like this in Opmanager. Thanks James
Notification rules per site
Hello. We have a number of clients who has different needs of notifications. Some of them want notifications when a new request is registered and some does not. We have set up each client as a site and we would like to be able to set up one set of notification rules per site. Now we are using the notification filter to exclude the clients who doesn't want notifications and that gives us problems with notifications to technicians. To sum it up, we would like to be able to set up one set of
OU Object Audit
Hello I'm in the process of purchasing AD Audit Plus, I'm getting all the reports but not the OU creation and OU changes. If I create a ne OU and create a new user with this OU, AD Audit Plus captures the new user creation but not the OU creation. I can see the user creation in the windows event but not the OU creation event. At the Domain level I've set "everyone" in the Audit tab for "Create/Delete Organisation Unit Objects" and Create/Delete User container Object". We have the GPO for Servers
Adding multipe servicedesk plus license files
How can I add multiple lincese files that my company had received from ZOHO, for SDP? If I click on the lincese link it just allows for entering one license file and doesn't allow for multiple xmls to be uploaded
Performance Monitoring per CPU core
Hi, I have installed AppManager as a trial and so far it seems pretty good and easy to configure, however I do have a question - When I monitor a VMWare virtual machine, it shows the performance per cpu core, but when I monitor a server (Linux) it only shows me the cpu performance overall, not per individual core. Is there a way to view CPU utilization/performance per core for servers? And is it possible to see graphs in 5 minute snapshots, the default "History Report" and other graphs are in
failed to start the server
enviroment : centos 5.5 x64 every time start the server,show this: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details 1.please telll me where is the log? 2.the server can't start? thanks all!
Question on DCService
We recently had to reinstall DesktopCentral due to some database corruption. Nothing too hard, and the process was relatively painless. I uninstalled the agent across the board, then recursively removed the standard install directory from all machines so I would be starting with a clean slate. Subsequently, and only on some machines, I'm seeing a WScript popup (started by dcservice) that is trying to run a non-existant .vbs script. Since the standard install directories were clean, where does
Unable to remote control machines with multiple IP addresses in different subnets - and now scan fails as well
We have discovered that it the target machine has multiple IP addresses in different subnets then the we are unable to remote control them. The patch and asset scan work fine to these machine, however the remote control fails with "The network path was not found" After testing we realised it only affects target clients that have virtual NIC's configured for different subnets. The machines with the problem were running either VMWare Workstation or Oracle VM Virtual Box which both create virtual
Is a way to monitoring a mailbox messages count or size?
Hello, I'm using a mail archiving solution where all the mailboxes send copy of the messages to an archiving mailbox, then the archiving solution get those messages and flush the archiving mailbox. If the archiving mailbox grow or have a lot of messages, could be an issue in the archiving. I would like to receive an alert when archiving mailbox has more than 15 messages or some thing like that. Thanks and Regards, Jorge
opmanager x64 on windows 2003 R2 x64
I have a problem : I installed a fresh version (8723) OpManager x64 on a virtual server 2003 R2 x64 as service windows NT. But even if i use a service account (with all right access needed) and when i logon on the vmware console and logoff, the wrapper shutdown.(as well java.exe and mysqld-nt processes...) I tried to uninstall the service and reinstall it : (with -r and -i) : noway.... when i connect remotly the server with mstsc : no problem when i logoff my server is fully MS hotfix updated i made
Oracle database compability
Hello, When Oracle database will be compatible with SDP? Or will it ever be? Thanks for the reply. Deniz Atay
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