Hello,

 

I am often running into the problem of requiring to logon to the server for an account when trying to fix requests. I often have to open a new tab, find the account, open the account and then look for the remote control settings. I would suggest making this a little easier by defining a remote connection field. We have the extension rdp:// registered within windows to open a Remote Desktop connection to the user. The problem is we cannot use this extension within support center. If we add it behind website it automatically gets http:// added infront of it, hence not making the link work.

 

1) Is there an option to add a remote support field where we could create a link (custom link, which will be clickable).

2) Is there an option to auto add this remote support field everywhere where the account is being used so we can quickly open the remote support to the server? For instance when we open an issue we see the contact and account information. If would be very usefull if we could also have this remote connection field as clickable link there.

 

Thanks in advance,

 

Jarry